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Nov30
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Japan is world’s second biggest technology spender after US and the industry grew to $15 billion in 2005 up 6.7% from 2004, reports IDC. The market may reach 2.34 trillion in 2010. The market is lucrative, Indian IT and outsourcing companies are also aggressively looking to get a pie from it. Wipro, one of India’s leading IT and outsourcing company has initiated The Shimpoo program in Chennai where software engineers from the firm meticulously are learning tits and bits of Japanese language, nuances of the culture and etiquette. Wipro presently has more than 60 clients in the country. Satyam, another IT company from India also very recently won a major deal from Nissan Motor Co. Satyam will manage its business applications for the North American market. Read
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Nov30
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IT sourcing strategy must be blended with the business strategy and be adaptable enough to get along with the changed business perspective and to make radical changes to allow itself to changing market chuck. For example, for the local global...
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IBM Corp is about to bag a 10-year, $1.16 billion contract from the state of Indiana to modernize its welfare-to-work system along with managing back-office processes. IBM to beat the other bidders and sound more serious has promised to include...
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Let’s get a clear picture on the outsourcing scenario. What do you think accounts for bigger business pie, business process outsourcing (BPO) or information technology outsourcing? A report from Nelson Hill, UK based Research Company has revealed that in the...
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Nov29
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France is home to Louvre Museum. France is home to renaissance and culture. And France is also home to the world's biggest video game manufacturers, Ubisoft, Infogrames Entertainment and Vivendi Games. The later published hugely successful title, worldwide blockbuster 'World...
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Hero Mindmine, the sister wing of Hero Cycles, the largest selling cycle brand, mostly rurally, also entered into outsourcing bandwagon few years ago. Normally it does outbound sales calls to US and UK customers. It also opened spoken English training...
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A Thai (Thailand) Java programmer is cheaper and more cost effective than one in India, says Suras Lertpoompunya, General Manager of IBM Solutions Delivery subsidiary, Thailand. But he also tells you that since the country has lack of qualified graduates...
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Brady Corporation, a global player in identification solutions and specialty materials is setting up a manufacturing and outsourcing center in Bangalore. The wholly owned firm will have a new name, 'Bardy India Pvt. Ltd,' will not only have a manufacturing...
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The trend of financial outsourcing from off shores is not declining (as per Cap Gemini) and in no way its reaching towards saturation, as some industry watchers suggested. Saturation? To a trend which so effectively is taking shape and so...
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TPI collaborates with clients from across the segment to optimize their business operations through the combination of insourcing, offhoring, outsourcing and shared services. It has launched first part of the total four evolutionary innovation initiatives for the global outsourcing industry....
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Antenna specialist Sarantel has decided to outsource its manufacturing services to Sanmina-SCI as part of the thrust to hit enhanced product demand even as driving internal cost reductions. Both the companies signed the memorandum of understanding (MOU) about the outsourcing...
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Indian call center workers are truly advertisers dream market. This report from one of the TV channels of the country has stated that these BPO employees live for today and certainly do not endorse any kind of savings policy. The...
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Nov28
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Siemens Business Service has bagged second business contract from the banking major, Barclays. The relationship between this two began in 2000 and it seems like Siemens is satisfactorily handling its retail banking back office services. It consists of functionalities like...
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Nov27
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Outsourcing is not meant for Big Daddies or Fortune 500s only. Worldwide organizations, from mom n pop to small, medium, large organizations view this phenomenon as a way to reach superior economical objective. This very idea of taking internal company...
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India is looking at east. Indian new age IT and BPO top honchos want these twe countries to come together and rock the outsourcing world. Mr. Serngupta, the head of economic policy division of Confederation of Indian Investors (CII) echoes...
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The so called 'elitist' in-house staffers may oppose the plan, but to be in tune with times when web2.0 and social networking efforts get multi millions from angel investors, ABC TV network will go beyond its usual internal factual and...
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There are lot of 'design jobs and things like that' are coming to rural US from countries like India and China, stated Harold Sirkin of Boston Consulting. He feels that the trend of sending higher level jobs to rural US...
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Healthcare tourism is booming in India and to address the issue Parvez Dewan, chairman and managing director, Indian Tourism Development Corporation asked corporate hospitals to act aggressively "to tap the outsourcing potential of an emerging technology to remote monitor patients...
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Gulf region's first outsourcing center is launched. Invita, a wholly owned subsidiary of BBK is located in Manama, Bahrain and would cover areas like interactive and non-interactive processes (I am a bit doubtful here, what they actually mean by non...
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Nov26
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"A foreign bank wont get anywhere in Canada," that's how Ellen Roseman concludes the write up in The Toronto Star which one by one puts forward many instances about how customers are unhappy about an Indian bank's (ICICI) service. ICICI,...
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It seems America's methamphetamine manufacturers also have recognized the power of outsourcing. The latest entrepreneurs from the industry have discovered the reward (hassle free, completely lack of government red eye) of establishing factories in the underdeveloped countries. The new age...
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Nov25
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After people of South Asia (in outsourcing, IT etc) can dogs of China as well be considered as global economic assets? US and UK and other European countries and even India also are not an easy gateway for animal testing...
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The next phase of recruitment drive in Indian BPO industry is critical beyond imagination. Millions of job seekers, to select a few from them (ok, not few, actually in thousands) are truly a Himalayan task. Add to that hundreds of...
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Philippines President Gloria Macapagal Arroyo on a recent trip to Hong Kong to allure investor interest stated that in 2001 barely 2,000 workers were a part of a business process outsourcing market in the country, but now, pleasantly the President...
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Stumbled upon a nice article here, the writer lives in Texas and describes the place as where “concern over outsourcing is mitigated by the lack of company towns and dependence on manufacturing.” The article tries to find answer on issues...
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Nov24
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Liverpool based United Utilities' call center Vertex is on the glare of not one but many a big fishes. Prominent amongst them are US outsourcing major EDS, private equity firm Knox, Bridgepoint and one Indian equity firm, 3i. The last...
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Computer System Advisers (CSA), Malaysia based Information Technology outsourcing company wants to scale up banking on telecommunication as the new platform. Peter Young, director of the company is hopeful as 3G and other high-speed data services are making a row...
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HSBC Bank in a bid to save $1 billion in next three years plans to set up its outsourcing and back office division in Kolkata (formerly Calcutta) and software and technology center in Hyderabad. HSBC already is having a center...
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In recent years Ukrainian Outsourcing Forum (UOF) has marked its niche as one of the most significant IT and outsourcing events in the Eastern Europe. The success of the event can be measured up by participants who arrive not only...
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Once companies outsource an in-house or not so core functions how much difficult it’s become for them in getting the process back in-house (or insourcing). Now that broad outsourcing deals are found only few, more and companies prefer selective outsourcing,...
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Nov23
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According to Forrester Research the global legal services market is worth $260 billion whereas US alone stands for $160 billion of the basket. Puneet Mohey, president of one of the newly formed legal process outsourcing (LPO) firms, Lexadigm states 60-70%...
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SOA or service oriented architecture (what is SOA, definition here) analysts claim will lessen the impact of outsourcing. Now that it becomes a sort of must to do for lot of enterprises which absolutely bring technologists closer to the business...
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A large number of first generation outsourcing deals that were signed in late 1990s are coming up for renewal in the next 12 months. One-way we can see this as scope where industry consolidation and changes in service requirements make...
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While Tata Steel to bypass Brazilian steelmaker CSN is sweetening its offer to Anglo-Dutch steelmaker Corus, its sister concern Tata Consultancy Services (TCS) without much ado and noise has finalized a multi million outsourcing contract with the International Monetary Fund...
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Tata Outsourcing Service (TCS) is winning more. Super market chain Somerfield to cut cost is planning to send approximately 120 Information Technology (IT) jobs to India from its head office in Bristol. Whitchurch-based head office presently houses 141 IT staff...
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Nov22
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As if pink slips and wired services were not enough, hand in hand comes outsourcing (or offshoring ) of U.S print journalism jobs to India. A report prepared by The World Association of Newspapers found that outsourcing definitely plays an...
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It seems everyone has started understating the benefits of outsourcing. A research and survey undertaken by Frost & Sullivan, 'EMEA Contact Center Outsourcing Market' found that businesses all over the world, and not necessarily only North America are benefiting more...
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Nigeria is not a very active name in the outsourcing world. It seems there are few companies planning aggressively to change the perception for ever. For example, Resource Intermediaries Limited (RIL), an outsourcing company from Nigeria, run by Nigerians (that's...
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Teletech, the leading global business process outsourcing firm that provides plethora of front and back office outsourced solutions have released a retail voice portal. This is a centralized inbound solution meant for geographically isolated retailers. Through this system retailers will...
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Shares of Workforce Holdings rose by 30% on its first day on AltX (Alternative Exchange) of JSE. Workforce foresees some real robust growth in the outsourcing market in the next few years. The group, one of the leading providers of...
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Nov21
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Compushare, Inc., a national Financial Technology Management company for community financial institutions has acquired Computer Business Systems, Inc. of Warrenville, Illinois. Financial details of the deal is kept under curtail so you will only have to make yourself comfortable with...
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Nov18
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'Outsourcing' does not always mean migrating loads of jobs from advanced to developing or poor countries. How micro you can you think of, how minuscule can you go, or else you would realize the process of daily routine work like...
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By hiring a PEO (Professional Employer Organization) a firm, be it small or midsized for an annual fee, much less than the usual payroll (to be specific, 2 to 7 percent of the dollar value) can get regular compliance issues...
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Marc Kramer in his write up does not want to buy the theory that outsourcing to countries like India and China is cheap and saves cost. For an assistant in conducting market research work the writer asks for a bid...
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Nov17
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In the first quarter of 2006, as per reports by a website China drew a whopping $14.2 billion foreign direct investment. Not only US but also companies from all across the world want to get a pie of this superpower....
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US-based drug giant Merck and Co. has entered into collaboration with Tata Group pharmaceutical firm Advinus. In first of its research based outsourcing collaboration Merck will pump in approximately $150 million to India. Advinus, the Tata Group initiative which was...
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18% of overall chip marketers neither have a factory of their own nor a manufacturing unit. What all they do is outsourcing all manufacturing requirements. Market is also responding astoundingly as compared to five years ago ($18 billion) registered more...
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Travelocity, a Sabre Holdings group company decided to send 55 sales jobs to WNS, leading Indian Outsourcing Company. The transition process the company executives feel will be over by January 2007. WNS is no new outsourcing vendor to Travelocity; it...
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Diversified communication and giant media company, Hearst Corp. has signed a 15 year deal with Canadian leading printing brand Transcontinental Inc. For the seventh largest printer in North America this is the biggest outsourcing contract which is worth $1 billion....
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Nov16
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Three years ago Mexican government has created an initiative called, Program for the Development of the Software Industry (Prosoft) to develop the country's IT sector. Last year, the shift has been inclined towards BPO. Mexico produces more than 65,000 IT...
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Q9 network, the provider of outsourced data centre infrastructure for organizations with mission-critical IT operations has signed an exclusive five year contract with one of its clients. The current installation will remain intact and will be serviced from its Calgary...
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Owner, operator and developer of wireless communications towers and broadcast industries with more than 14000 sites across US, Mexico and Canada, Boston-based American Tower Corporation is in negotiations with Tata Teleservices, Hutchison-Essar, Aircel and Bharti for outsourcing and management of...
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I don't know whether to believe in this prediction by Everest Group guy or not which has come up with some predictions in the outsourcing market for 2007. Seems like an obvious forecast though on this extremely hyper global market....
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Instead of exclusively banking on single service provider, companies prefer selective approach wherein they prefer to choose different specialized vendors. Watson Wyatt Worldwide, a global consulting firm, in its study has found out that companies are struggling to make a...
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Nov15
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I earlier told you how IBM's in-house English-made-easy curriculum for its call and contact centers in India became a craze in the country. Now, it seems the flavor of the easy-English cuisine is reaching the neighborhood country as well. So,...
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After putting in $80 million to create an exhaustive IT infrastructure for Sears following a 10 years outsourcing deal, CSC wants its money back. Because Sears wants to opt out of the contract which would have been worth $1.6...
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Airbus, the European airplane maker has decided to subcontract $3.5bn worth work on A350XWB aircraft to lessen development costs substantially. Executives of the EADS, the parent company informed newspaper that the airframe-outsourced work may raised from 30% to 50%. Its...
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They are sure underrating. Not cost but focus on core competencies, growing lease flexibility and raising service levels are more important factors for real estate end users to settle on partners who can better manage their portfolios. CoreNet Global, world's...
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Malaysian Airline System Bhd (MAS), country's biggest carrier to focus on value-added and strategic revenue accounting functions will outsource its passenger revenue processing functions to Mercator. The chief financial officer of MAS stated that the through outsourcing of non-sensitive...
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Nov14
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It's not quite unexpected, as increasing number of decision makers and senior executives see network convergence as one of the essential tools to meet strategic IT and business objectives. A global survey, 'Convergence Takes Hold in the Enterprise' being undertaken...
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Nov13
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Core or non-core, outsourced call center plays a pivotal role in the growth opportunity of any organization. Many have burnt their fingers after opting for a wrong outsourcing partner. The writer here outlines how to select the best possible outsourcer...
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For Tata Consultancy Services (TCS), the leading Information Technology outsourcing company, 8 out of every 100 people are working abroad. The human resource manager of the firm feels that the number is going to increase at least by 15 in...
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Otherwise a IT major, Tata Consultancy Services (TCS) also wants to make some hay while the outsourcing sun shines. It has bagged a multi year outsourcing contract from the global pharmaceutical biggie Eli Lily. No financial detail of the contract...
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Beating Capita, Infosys BPO and favorite EDS, Xansa took away with the £85mn worth contract from BBC. Considered as one of the most exciting F&A deals, this will help BBC save more than £200mn over the life time of the...
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Nov12
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Ogilvy Group, UK’s biggest advertising, communication, marketing and public relation company has launched Ogilvy Engage. Present OgilvyOne managing partner Fraser Watson will head the newly formed company which will help clients outsource technical aspects of marketing functions like data...
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It seems phone service provider, Sprint, is undecided about its outsourcing plans. At the beginning of this year it quietly pulled back $400 million worth outsourcing work (application development, maintenance, and related IT work) from IBM. It also rehired a...
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That’s an interesting figure. It’s too simplistic though but am not going deep into the debate. In 2003, through the benefits of global sourcing U.S has added $33.6 billion to the real gross domestic product. What’s more, the study by...
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Its not that Deutsche Post is not doing all well. For example, its third quarter net profit rose 30% on Wednesday. It only recently has acquired profit making U.K based logistic company, Excel. But, it seems everything is not going...
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One of Indian leading business houses, Tata, may create 1000 jobs in U.K. Indian major wants to set up a high tech research and technology center in the Midlands. It has already submitted an application to the British Government in...
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Nov11
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Steve Balmer, CEO of Microsoft favoring offshoring of software and other knowledge process specific services to countries like India, China and Mexico has stated that US surely stands to benefit out of the total exercise. On the expansion in...
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Nov10
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In what termed as the biggest outsourcing deal in Australian history, Qantas airlines is to outsource worth $147 million deal to couple of Indian companies, Tata Consultancy Services and Satyam. The airline will send functionalities like IT software support and...
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Nov 8
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Should we believe in sound bites from likes of Intel's Craig Barret and Microsoft’s Bill Gates when they come out with reasons like lack of engineers in USA behind outsourcing jobs to countries like India, China and Philippines? If you...
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Can network security of organization be outsourced? Purists may fall off the chair, but it seems the order of the day is--some technology analysts believe to start with less expensive and critical security functions can be outsourced to reliable and...
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Kanbay International, a global IT services firm received $12.50 million contract from UK's leading provider of outsourcing business processes, Liberata. Kanbay which employs close to 7000 associates worldwide will deliver technology support and servicing capabilities to the British firm. Kanbay...
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Small Office and home office is one of the fastest growing segments in United States. And as they grow their requirement for technology and IT are also on growth curve. Keeping this section under radar Array Systems is expanding its...
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