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Dec11
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Outsourcing in India presently facing these three issues, which are forcing UK and US players to look out for alternative options. The issues are (thanks to on your face minute and detailed media coverage), wage rise (15% a year), skills shortage and incidents around data security. McKinsey in the winter issue of ‘Mc  Kinsey on IT’ has stated that although Eastern European (EE) countries have obtained merely one percent of total BPO spend (that’s $30bn) earlier, in the last couple of years the region has become kind of leading light in the outsourcing world as more and more Western European countries opted for EE. McKinsey cites three reasons behind this: 1. The region offers low wage levels, comparable to India 2. Low risk location 3. Geographical and cultural proximity to Western Europe
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Dec11
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There are almost all Fortune 500 companies present in China--broadly in trading, manufacturing and production. P K Sandell of Eltec Group, who in partnership with IT firm Sanwha plans to set up a 50-seater call center in Kolkata, India avers...
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Who’s the newest entrant on the burgeoning market of outsourcing? The province of Sultan Kudarat of the Philippines has a total population of around 600,000. Mostly survived on agriculture this province saw the inauguration of IQ Scribe, a medical transcription...
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North Eastern part of India can clearly be defined as one of the backward parts of the country. Forget industrialization, the area has been under political instability, poor governance, violence and infiltration problem for years.But now people of the region...
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While enquiring about travel information you may hear automated voice reading your sixteen-digit credit card number in sixteen different tunes. The Economic Times predicts it may become the biggest threat to the $8.4 billion outsourcing industry. Globally, behemoths like Convergys,...
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Dec10
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After harping on blogs and website Govt of India now plans to cut down on BPOs’ and KPOs’ illegal use of internet telephony. It is creating a proposal wherein all the IT and ITes companies have to mandatorily furnish Internet...
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Cisco’s revenue from India is moving towards magic $1 billion figure and is attracting a lot of attention from Cisco Chairman John Chambers. A dozen of senior most executives are flying down to Bangalore to start a new globalization center...
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Good times rolling for Philippines. The outsourcing sector has recorded a super healthy 8.3% year increase on year on year estimate for third quarter of 2006. Along with that National Statistical Coordination Board says the overall growth also recorded 27.5...
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India’s software leader Tata Consultancy Services (TCS) and fourth ranked Satyam Computer Services (comes after Infosys and Wipro) have bagged two parts of IT application, transformation and maintenance orders from Qantas totaling approximately $145 million between the two. TCS only...
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Home Depot Inc. which has been operating large-scale outsourcing business from mainland China (with a network of more than 500 suppliers) will make much anticipated move (after two years of meticulous market strategy and planning) to enter into Chinese home...
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Dec 8
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Human Resource Outsourcing providers may behaved more than accommodating in their early days, irrespective of the costing but the state of affairs has changed a lot over the last couple of years. Then the buyers were pioneers, were less exposed...
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Pakistan is gearing up to position itself as a major exporter of pharmaceuticals. A plethora of US pharmaceutical companies are in big way plan to outsource elementary research and development projects to developing countries like Pakistan. Pakistan Prime Minister said...
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After the debacle of torcetrapib (or torcetripib??) Pfizer is now toying with the idea of getting the basic medicinal research and development done from smaller outsourced companies. Is Pfizer playing safe? Notwithstanding the fact that it spends a whopping $7.5...
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Business Process Outsourcing as been declared as the priority sector in South Africa. The government believes with successful implementation of outsourcing it can achieve six percent annual economic growth and deal with half the poverty and unemployment by 2014. (I...
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The world's largest call center company Convergys has bid for a major billing software and outsourcing contract with one of India's major mobile operators (is it Reliance which is coming out with 75 million GSM lines next year or Bharti??)...
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Funnily they are calling the exercise, Indian BPOs at Chinese cost. Guys at Business Coordinators are telling the media that India is full of untapped resources and human resource in metro cities are only tip of talent iceberg in India....
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Dec 7
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Pavan Vaish, who co-founded Daksh e-Services in 2000, then a small start up has been announced as the new CEO of IBM Daksh. He previously served as the chief operating officer (COO) and had been company's acting CEO since last...
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Accentia Technologies Ltd has declared that it is on the lookout for acquisition of BPO companies in Health Care Space especially in medical transcription segment. The company seems to be pretty aggressive on its expansion cum acquisition drive and has...
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I am not sure whether we can term the trend as 'new face of BPO' or not but when you get the desired result you bloody care for terminologies. Eircom is an Irish fixed line telecommunication service provider that wanted...
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That's a quite a shock to hear…surprisingly a lot of companies fail to define its core competencies and follow jump into outsourcing bandwagon quite bluntly. Anne Maria Ylisaari, head of In- and Outsourcing feels functions like trial planning, design and...
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Research and Markets has unveiled the report on "Assessment of the South Korean Contact Center Market" the other day. The report states that benefits like reduced Costs and flexibility will drive outsourcing of contact centers in the Asia Pacific Contact...
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Pakistan is gearing up to position itself as a major exporter of pharmaceuticals. A plethora of US pharmaceutical companies are in big way plan to outsource elementary research and development projects to developing countries like Pakistan. Pakistan Prime Minister said...
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Dec 4
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In November 2007 financial services companies would come under the umbrella of the Markets in Financial Services Directive regulation (MIFID). This is supposed to spill its impact on the move toward operational risk of investment firms. Intended to create a...
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Believed to be the next if not the biggest, certainly a big thing, ‘procurement outsourcing’ as a domain is poised to witness a giant leap in the year to come. A report by Everest Research Institute, the spending on procurement...
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Human Resource Outsourcing providers may behaved more than accommodating in their early days, irrespective of the costing but the state of affairs has changed a lot over the last couple of years. Then the buyers were pioneers, were less exposed...
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There are some businesses, which get kicked up only once in year. No I am talking about Christmas greetings card, instead its Internal Revenue Service whose workload simply goes beyond rooftop between January and April when taxpayers file returns and...
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Dec 3
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Intelenet Global Services, a BPO firm owned jointly by HDFC and UK's Barclays Bank has been nominated as the second fastest growing BPO firm from India, according to Deloitte Technology Fast 50 India 2006 program. It has also received a...
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Clients are not kings anymore in human resource outsourcing (HRO) market, rather its service providers and vendors who are calling the shots. People who attended HRO World Europe 2006 summit in Brussels, Belgium this November feel that unlike last year...
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Don’t make fancy objectives. Detrose, the outsourcing service provider asks companies to keep their objectives simple and achievable. When asked how companies should make sure that the outsourcing project become successful, Datrose founder and owner William Rose only said, due...
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Otherwise calm and extremely earthy Azim Premzi, the chairman of Wipro Technology, India lost his patience when asked about if outsourcing was stealing high-end technology jobs to India. The Indian who has rewritten the rules of global software services market...
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We already have a full fledged novel on call center and outsourcing and now comes the movie. The movie is about how US jobs moving to India and its repercussions on both the countries. The independent movie called ‘Offshore’ was...
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Dec 2
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Out of 300 million people in US 85% have health insurance. Of these 60% are covered through insurance offered at place of employment. There are about 45 million uninsured Americans also and out of them 500,000 visit foreign countries for...
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The Newark based Risk Management Solution (RMS), which provides products and services for exposure risk management to insurance companies is expanding a joint venture outsourcing initiative in New Delhi, India. It has a massive plan to increase the present headcount...
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Banking on the success of “America Runs on Dunkin” advertising campaign Dunkin’ Donuts is expanding into new areas. Coffee is fuel, this proposition is entirely different from the market dominant competitor, Starbucks, for whom drinking coffee is a lifestyle. And...
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Aberdeen Group, the leading consulting firm in its latest research has found out that more than saving mere money IT organizations will focus more heavily on strategic work may well look at outsourcing application development or maintenance (ADM) functions. Companies...
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Management and market analyst firm Research and Markets in its latest report estimates that by 2011, worth $200 million US tax return jobs will be prepared in India. And the return preparation, which is mostly a 4-month activity will lead...
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For Yahoo! China nothing is going right. Among the Chinese Internet users local biggie Baidu gets 62% users, Google holds 2nd spot with 25% consumer base and Yahoo! China is distant dismal third with only 5% users. But the story...
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The Internal Revenue Service (IRS) in the last moment has altered its plan to outsource $103 million contract for the management of paper tax returns, which includes functions like filing, storage and retrieval activities. Washington Post reports outsourcing contract to...
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Outsourcing has really been changing in the past one year. The business is poised to experience wave of new changes as demands from clients have changed globally and newer ideas are implemented worldwide. During a recent event of industry heads...
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Dec 1
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It must be a deliberate move from the largest private bank from India, that is to alienate its outsourcing wing from the flagship brand, after all one was getting the flank for others even in the foreign market. ICICI...
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What is the biggest concern of small, medium and family owned entrepreneurs of US, Europe and Australia to outsource to countries like India and China? This new born Malaysian company Catenate in its study has found out that "long term...
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Unions have already changed their stand and asked Air New Zealand not to outsource 70 clerical jobs to the island state's capital, Suva. Air NZ is planning to send union members' jobs to the politically tense country as it works...
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UK based telecom and networking major Cable & Wireless (C&W) plans to outsource around 2,000-2,500 non-core jobs to India worth $70-100 million. All the prominent outsourcing and BPO companies applied for the bid but it seems TCS (Tata Consultancy Services)...
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Wipro is focusing on the Indian banking industry for quite some time. Some of the clients that it already has in its kitty are Yes Bank and HDFC Bank. Last heard, the information technology major has bagged another 10 year...
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Airbus has denied the reports that it is outsource up to 50% of the work on its mid-sized A350 aircraft. Airbus chief Louis Gallois told Reuters that the outsourcing plan would go ahead only if it gets a nod from...
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EquaTerra the outsourcing advisory firm is to unveil a new solution next March which will enable firms to more efficiently manage and govern the performance of their internal business processes like Human Resource, IT, finance, accounting, procurement etc. It...
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The dairy giant from New Zealand, Fonterra has taken everyone by surprise by extending a $NZ590 million outsourcing contract to EDS less than half way through the agreement's primary seven year term. The earlier agreement was signed in 2003. Now...
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Indian High Commission in London issues about 4 lakh visas per annum. It is undertaking a pilot project to outsource the visa processing work to vendors. Mr. Ranjan Mathai, Deputy High Commissioner, London says that three companies have responded and...
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