Clients are not kings anymore in human resource outsourcing (HRO) market, rather its service providers and vendors who are calling the shots. People who attended HRO World Europe 2006 summit in Brussels, Belgium this November feel that unlike last year when HRO providers are bending over backward to persuade the clients, they have strangely become picky in their choice. Sunita Malhotra, human resources director for Europe at Electrolux Home Products, which employs 57,000 employees globally says, “It's a seller's market…they choose us." Giving a counterview Christian Marchetti, managing director of Accenture HR Services affirms, “…it is the end of the beginning…now there is a better balance of power.”
Strange to see HRO buyers are wooing the provider they want.
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