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Jan31
Coley Pharmaceutical will outsource drug R&D functions
Krissy January 31, 2007
Know More: News, Pharmaceutical 2.0, Pharmaceutical
I really don't know whether the well publicized research and development of hepatitis C vaccine was of any importance or not or why the firm Coley Pharmaceutical axed it at the mid way. But it seems there is something real real fishy going on inside the company, if shedding one fifth of the workforce carry any hint. That's not all, the company has also faired miserably in two clinical trials of Actilon (CPG 10101) where a DNA-based drug candidate was designed to activate the immune system. Why the later one was important because Actilon was one drug the company was making without ant external help. It was truly its baby but it faltered badly.

 

Coley Pharmaceutical has decided that enough is enough and opted for outsourcing route for future drug analysis, research and development.

 

Although this decision will cost Coley an estimated £1.1m (€1.7m) in severance costs, the company will save approximately $15m (€11.5m) in development costs. This money will be enough to finance Coley for around three years.

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Posted at 8:14 AM | Permalink | Comments
Jan31
Domestic outsourcing demand rising in India
Krissy January 31, 2007
Along with North America and European market, the Asian market is also catching up with more demands in the outsourcing arena. Now setting aside the idea of whether the 'lumpy Asian' market is dependable on the long run or not,... Continue Reading
Posted at 8:09 AM | Permalink | Comments
BPO Council for Philippines
Krissy January 31, 2007
In his first ever visit to New York, Ambassador Willy C. Gaa seems upbeat with the prospect of Philippines companies' performance matrix on outsourcing and over all health of the country's economic prospect. In a private briefing hosted by Citigroup for... Continue Reading
Posted at 8:03 AM | Permalink | Comments
Kimberly-Clark opts for Accenture for HR Services
Krissy January 31, 2007
In line with Accenture's big Indian plan comes Kimberly-Clark Corp's seven year LONG outsourcing contract for its human resource service. Kimberly-Clark Corp, the maker of   Kleenex tissues and Huggies diapers has been wanting to cut costs on its human resource... Continue Reading
Posted at 7:53 AM | Permalink | Comments
Accenture and India: A floodgate to open?
Krissy January 31, 2007
After Accenture's decision to have more workers in India then anywhere else in the world, analysts have started giving their thoughts on the issue. Author Malcolm Gladwell calls it a tipping point. What is a tipping point? It's like a... Continue Reading
Posted at 7:48 AM | Permalink | Comments
Jan30
Call Centers: How to be your boss’s favorite
Krissy January 30, 2007
In call centers everything is in large scale, thousands are coming, hundreds are leaving, dozens of process, so many call center customer service agents doing the same work day after day (or should I say night after night) and everyone... Continue Reading
Posted at 12:37 PM | Permalink | Comments
No megadeals, but megascope in 2007
Krissy January 30, 2007
"Megascope" deals will be the new yardstick of big outsourcing contract signings, declares consulting firm Gartner. Megascope are deals with more than $1 billion contract value, in the light of selective outsourcing model. The Gartner outsourcing summit will be held... Continue Reading
Posted at 10:44 AM | Permalink | Comments
Abu Dhabi Commercial Bank to get improved ATM network from NCR
Krissy January 30, 2007
Abu Dhabi Commercial Bank (ADCB) has signed a multi-year ATM outsourcing project with NCR Corporation. In a press relase it informs that NCR under the contract will keep vigil over ADCB's ATM estate on a 7x24x365 basis by deploying advanced... Continue Reading
Posted at 10:26 AM | Permalink | Comments
Accenture to hike headcount in India
Krissy January 30, 2007
India is all set to become global software and outsourcing company Accenture's largest centre in the world. The consulting major surprising everyone plans to add a good 30 per cent more jobs in the country and thus taking the total... Continue Reading
Posted at 7:37 AM | Permalink | Comments
Emerging countries will lead in outsourcing
Krissy January 30, 2007
Amidst well circulated rumor that some companies are taking their back office and contact center office back home, one research firm however, contradictorily affirms that the off shoring trend will only go up and emerging nations will get the most... Continue Reading
Posted at 7:33 AM | Permalink | Comments
Never lose the grip on knowledge and insight while outsourcing
Krissy January 30, 2007
Along with growing (and probably pervasive) IT outsourcing practices comes operational complexity with higher risks. Familiar (and proven, tried, tested??) risks can be handled with experience and expertise, but its unforeseen and less understood risks, which can be considered more... Continue Reading
Posted at 7:27 AM | Permalink | Comments
Jan29
US will purchase more IT goods and services: Study
Krissy January 29, 2007
This Forrester Research study findings will surely make everyone glad. It says that U.S. purchases of IT goods and services will grow by five percent this year and will reach $1.55 trillion. On the other hand, its reigning good news... Continue Reading
Posted at 10:23 AM | Permalink | Comments
Bacolod City will be an outsourcing hub: City councilor
Krissy January 29, 2007
Success of Bangalore (or Bangaluru) and Gurgaon and smaller cities like Vizag (HSBC resides here) have now become inspiration for cities like Bacolod. The councilor of the city Jocelle Batapa-Sigue wants to make her beloved city a busy outsourcing hub. ... Continue Reading
Posted at 10:18 AM | Permalink | Comments
CFS reaches to a peaceful outsourcing solution with its unions
Krissy January 29, 2007
At least this one has seemed to make a deal with its union upon the issue of outsourcing. Co-operative Financial Services (CMS) and its unions Amicus, The Transport and General Workers' Union (T&G) and the National Association of Co-operative Officials... Continue Reading
Posted at 10:11 AM | Permalink | Comments
India: Get outsourcing deals? Now buy our products
Krissy January 29, 2007
For foreign publishers outsourcing to India has dual advantage. One, they get the job done at the fraction of the cost. And two, many American and European publishers has realized the fact that (as if they have awaken to the... Continue Reading
Posted at 9:09 AM | Permalink | Comments
Hinduja TMT and Centirc forms a legal outsourcing JV
Krissy January 29, 2007
The market seems to be big if you believe the estimate given by Forrester Research. It says the current annual value of legal outsourcing which stands at $80 million now may scale up to $4 billion by 2015. No wonder... Continue Reading
Posted at 9:02 AM | Permalink | Comments
Jan28
Amtex to enter outsourcing arena
Krissy January 28, 2007
Amtex Systems Inc, an IT consulting and services firm from New York having offshore development centres in Chennai and New Delhi, India has unveiled its plan to enter into outsourcing arena. Amtex wants to earn more revenue (this is no... Continue Reading
Posted at 9:29 AM | Permalink | Comments
Outsourcing sailing smooth...
Krissy January 28, 2007
The news that was doing the round sometime back that companies are now opting for lesser outsourcing deals. But it did not throw enough light on the fact that now more and more clients opting for specialized outsourcing deals in... Continue Reading
Posted at 9:24 AM | Permalink | Comments
Indian soft cos getting into application outsourcing
Krissy January 28, 2007
A new study from Forrester suggests that Indian software companies are doing good business in the field of application outsourcing space. Hmm…after showing the middle finger to the more established blue chip software and technology providers in the field of... Continue Reading
Posted at 9:22 AM | Permalink | Comments
MPS school custodians fight outsourcing move
Krissy January 28, 2007
The Midland Public School is pondering over the idea of deploying a third party custodian company. This is has taken the good nights sleep from the available custodians who may have been altered at the expense of cheaper cost. The... Continue Reading
Posted at 9:18 AM | Permalink | Comments
Most banks have set up at least one outsourcing center
Krissy January 28, 2007
Outsourcing is important for all kinds of firms and banks are no different. Most of the international banks have set up huge outsourcing centers in countries like India, Philippines, Russia etc. A study done by Deloitte Touche Tohmatsu in 2005... Continue Reading
Posted at 5:19 AM | Permalink | Comments
Jan27
India poised for clinical trial outsourcing
Krissy January 27, 2007
Nothing new in this, another segment, another survey and India has been chosen as the future hotspot. According to a study done by consulting firm AT Kearney India will become no.2 destination for clinical trial outsourcing. I am sure you... Continue Reading
Posted at 10:19 AM | Permalink | Comments
Hartford outsourcing contract with IBM may displace workers
Krissy January 27, 2007
The Hartford Financial Services Group’s decision of outsourcing data services will make more than 100 workers redundant. It has signed a five year long deal with IBM under which the later will take care of databases, applications, backup, recovery and... Continue Reading
Posted at 5:22 AM | Permalink | Comments
Jan26
Outsourcing of email security
Krissy January 26, 2007
Email is bane or boom….obviously a great invention (if I term it that way) for the mankind and a great great headache for email administrators. More than we the users are inconvenienced by email spam or malicious attack, it's them... Continue Reading
Posted at 10:15 AM | Permalink | Comments
BMO Financial ropes in SEI Investments Company
Krissy January 26, 2007
SEI Investments Company, a provider of asset management services and investment technology solutions has been selected by BMO Financial Group Unit's Harris Investment Inc. to provide operations outsourcing services for the company's separate account business, SEI Investments. SEI consults corporations,... Continue Reading
Posted at 10:11 AM | Permalink | Comments
Unilever to engage HP for outsourcing deal
Krissy January 26, 2007
London-based fast moving consumer goods king The Unilever Group plans to bypass some of its IT infrastructure operations to Hewlett-Packard Co. It seems last year's agreement with Accenture Ltd. has brought good results for Unilever. In late 2005 Unilever has... Continue Reading
Posted at 10:07 AM | Permalink | Comments
HP and Unilever Act in first half of 2007
Krissy January 26, 2007
Hewlett-Packard is all set to bag a contract to conduct due diligence for enterprise computing for FMCG major Unilever. Unilever which has been signing many outsourcing contracts on different verticals since December 2005 will ask HP to undertake works on... Continue Reading
Posted at 7:54 AM | Permalink | Comments
Pfizer to save $2bn by outsourcing
Krissy January 26, 2007
Leaving behind its Brooklyn drug manufacturing factory Pfizer is all geared up to deliver plethora of outsourcing opportunity for contract manufacturing organisations (CMOs) in low-cost destinations by cutting at least 10,000 jobs. Pfizer with the rightsizing and consolidation (outsourcing that... Continue Reading
Posted at 7:39 AM | Permalink | Comments
Jan25
Success waits for European language speakers
Krissy January 25, 2007
Evalueserve, the global research solutions recently in a published report said that India will need more than 160,000 European language speakers for its burgeoning IT, BPO and KPO industries. Along with English learning of French, German, Spanish, Italian, Dutch or... Continue Reading
Posted at 8:55 AM | Permalink | Comments
CSC signs $378 million BlueScope Steel outsourcing contract
Krissy January 25, 2007
Bluescope Steel which has been a CSC customer since 2000 has inked a $378 million information technology outsourcing contract with CSC Australia. CSC will take care range of technology services which include software applications development, end user support and disaster... Continue Reading
Posted at 8:49 AM | Permalink | Comments
Hartford to outsource database and application work to IBM
Krissy January 25, 2007
Property and life insurer Hartford Financial Services Group Inc. publishes report for fourth-quarter profit last week. It is believed that Hartford will do good smooth business because the quarter was free of the catastrophes. No hurricanes like 2005. Weather was... Continue Reading
Posted at 8:32 AM | Permalink | Comments
Racism and outsourcing
Krissy January 25, 2007
We look for reasons to hate people and when we find that, we release.  Hmmm…racial remarks were never new for the call center agents working in offshore outsourcing companies, but after Shilpa Shetty-Jade Goody-Big Brother-Channel4 incident now the stories have... Continue Reading
Posted at 8:18 AM | Permalink | Comments
Vertex is top 10 Utility & Energy BPO Outsourcing Provider
Krissy January 25, 2007
The best seller book in the outsourcing world 'Black Book of Outsourcing' from the Brown-Wilson Group  publication has given Vertex the highest rank. International provider of business process outsourcing and technology services and one of the UK's major customer management... Continue Reading
Posted at 8:04 AM | Permalink | Comments
Jan24
EquaTerra fourth quarter survey not predicting high BPO growth
Krissy January 24, 2007
EquaTerra's quarter four Outsourcing Pulse Survey predicts that a big demand growth is not prevalent in the overall process outsourcing (BPO) and IT outsourcing market. Almost half of the company's advisors felt that the demand level may be up but... Continue Reading
Posted at 10:32 PM | Permalink | Comments
China to outsource Olympic coach
Krissy January 24, 2007
Well, I am not sure if this one can in all true sense mark as outsourcing or not, but one thing is sure, the very 'outsourcing' word is spreading fast to different avenues and also been used for most strange... Continue Reading
Posted at 10:32 PM | Permalink | Comments
Siemens launched Siemens Business Service (SBS)
Krissy January 24, 2007
Siemens is integrating. It has now integrated all of its worldwide IT services and software activities which includes Siemens Business Services (SBS). The new division will include Program and System Engineering, Siemens Information Systems, Development Innovation and Projects, and Business... Continue Reading
Posted at 10:32 PM | Permalink | Comments
Healthcare growing in India
Krissy January 24, 2007
When you get to hear stories of inefficiencies, excessive administrative expenses, inflated price, ineffective management, inappropriate care and wastage in the healthcare sector in the countries like US and Canada, be sure that the effect is pushing the growth of... Continue Reading
Posted at 7:07 AM | Permalink | Comments
TCS feels outsourcing deals helped profit
Krissy January 24, 2007
India's IT and outsourcing company Tata Consultancy Services (TCS) has reported a net profit of Rs 1,116 crore for the third quarter ended December 2006 as compared to Rs 1,019 crore, quarter to quarter basis. While briefing to the media... Continue Reading
Posted at 7:03 AM | Permalink | Comments
Jan23
Storage outsourcing of data rising
Krissy January 23, 2007
Outsourcing market analysts have noticed the revival of storage service provider industry. The research firm TheInfoPro has found that a good 20% of Fortune 1000 organizations outsource at least a part of their storage management activities. The very trend of... Continue Reading
Posted at 9:19 PM | Permalink | Comments
How Does Outsourcing and managing of IT Infrastructure Pay Off?
Krissy January 23, 2007
Well, now you can distinguish the market with majority and minority groups. In majority lies those IT organizations who opted outsourcing for their strategic development (??) and minority groups are those who are not practicing the theory. Aberdeen research in... Continue Reading
Posted at 9:19 PM | Permalink | Comments
Games market in China to soar
Krissy January 23, 2007
Pearl Research, business intelligence and consulting firm predicts that the gaming development market in China (which includes online, packaged PC and video games, or in one word, all kinds of gaming) will cross a whopping $1.3 billion by 2008. In... Continue Reading
Posted at 9:19 PM | Permalink | Comments
BLG reviving backing on outsourcing
Krissy January 23, 2007
Barlow Lyde & Gilbert is set for a new makeover. Well lots of new things are on the anvil as the restructuring and expansion of the commercial litigation team goes all along with the sprucing up of the very recently... Continue Reading
Posted at 9:19 PM | Permalink | Comments
AIG Europe, Accenture Sign 10-Year Outsourcing Agreement
Krissy January 23, 2007
Accenture won a 10 year outsourcing deal from AIG Europe. The contract is worth approximately £50 million. Under the contract Accenture will set up a comprehensive IT platform and insurance support services to insurance provider's wing called AIG Entrepreneur. This... Continue Reading
Posted at 9:19 PM | Permalink | Comments
Jan22
Ukraine outsourcing: 2006 trends, 2007 predictions
Krissy January 22, 2007
Along with Russia outsourcing market of Ukraine has been also growing at a steady rate for last five years. The big percent of IT and software products from Ukraine is being exported to USA and Western Europe.  In 2006 the... Continue Reading
Posted at 9:54 PM | Permalink | Comments
Riots don't have affects on outsourcing in Bangalore
Krissy January 22, 2007
A riot between Hindu and Muslim did not affect the function of outsourcing in Bangalore. The riot between Hindu and Muslim started when Muslims began a procession against the hanging of Saddam Hussain. The procession turned violent when Muslims attacked... Continue Reading
Posted at 9:25 PM | Permalink | Comments
Bandwidth problems in outsourcing
Krissy January 22, 2007
Countries inspired by success stories of India, Philippines and China before hastily setting up of national outsourcing nodal body should remember that more than marketing its infrastructure which is of paramount importance. One of such infrastructures are called 'bandwidth.' One... Continue Reading
Posted at 9:25 PM | Permalink | Comments
End of outsourcing near?
Krissy January 22, 2007
Will it become a death call for the countries which are heavily dependant on outsourced call center work? Is the dream run of third and developing countries like India and Philippines going to be over very soon? Will the trend... Continue Reading
Posted at 9:25 PM | Permalink | Comments
Indian IT outsourcing market shown good result in Q4
Krissy January 22, 2007
The fourth quarter of 2006 saw a bit decline in outsourcing deals, though not a big dip but somewhat down. India however continues to show robust growth even at the end of the year. Companies like Infosys, TCS and Wipro... Continue Reading
Posted at 9:25 PM | Permalink | Comments
Jan21
Milk outsourcing
Krissy January 21, 2007
Hawaii's schoolchildren may not be able to gulp anymore locally processed milk which they have been for years. The state officials are considering outsourcing the school milk contract to Mainland providers. Surely a bolt from the blue not only to... Continue Reading
Posted at 9:49 PM | Permalink | Comments
University launches online outsourcing certification program
Krissy January 21, 2007
Outsourcing professionals will now be able to get a certification online from New York's Syracuse University . In conjunction with The International Association of Outsourcing Professionals the university will start certification master class from next month. By successfully completing the... Continue Reading
Posted at 9:49 PM | Permalink | Comments
Outsourcing does not save money
Krissy January 21, 2007
For God's sake please believe that outsourcing actually does not save any money. Qucirca's Clive Longbotom is on the view that globalization means wage inflation and it will take place much more quickly than before. According to him the practice... Continue Reading
Posted at 9:49 PM | Permalink | Comments
Jan20
Five year outsourcing contract between Unisys and Iux-airport
Krissy January 20, 2007
Technology services and solutions company Unisys announced a deal with Iux-Airport. Iux-Airport which undertakes the new airport terminal in the Grand Duchy of Luxembourg scheduled for 2008 opening has awarded Unisys a five year outsourcing contract. Unisys, renowned for its... Continue Reading
Posted at 10:20 AM | Permalink | Comments
Luxoft cracks 94% retention of employees
Krissy January 20, 2007
When the leading names of software and information technology finds it difficult to retain employees, when attrition level is reaching all time heights, Russia's leading software outsourcing company Luxoft managed to achieve 94% attrition rates. Luxoft, delivers IT outsourcing services... Continue Reading
Posted at 8:14 AM | Permalink | Comments
Jan19
Spanish speakers to be roped in to drive Greyhound
Krissy January 19, 2007
This time instead of India or China offloading of bus driver's work going to non unionized and cheap Spanish speaking drivers. Dallas based Greyhound Lines Inc. wants to subcontract not few but a total of 3,000 drivers. The premise is... Continue Reading
Posted at 11:01 PM | Permalink | Comments
Fleetwood Folding Trailers to outsource 50 jobs to Mexico
Krissy January 19, 2007
This is more about manual labor and neither falls into the information technology or sourcing. Fleetwood Folding Trailers have decided to outsource approximately 50 sewing jobs to Texas or Mexico. "Everyone at the plant regrets that the decision came down... Continue Reading
Posted at 10:02 PM | Permalink | Comments
F&A outsourcing market to grow by 30%: Everest Study
Krissy January 19, 2007
The result is so to say a bit predicted. Everest Research Institute, the consulting firm has predicted that overall the global finance and accounting outsourcing market will grow by more than 30 percent in 2007.  In 2005 the global finance... Continue Reading
Posted at 10:02 PM | Permalink | Comments
Infosys' good show in third quarter
Krissy January 19, 2007
The barometer of Indian outsourcing health can be perceived by the third quarter result of Infosys Technologies. The forecast may read like this: Budgetary estimates are still rising for offshore outsourcing, and India's leading IT and outsourcing companies still struggling... Continue Reading
Posted at 8:14 AM | Permalink | Comments
CSC signs $50 million outsourcing contract with John Hancock Financial Services
Krissy January 19, 2007
CSC will continue to support Wealth Management Applications for One Million Annuities and Positions John Hancock for Growth. The services include applications development and maintenance, mainframe infrastructure support, 24x7 help desk support, and network connectivity between CSC and John Hancock's... Continue Reading
Posted at 8:14 AM | Permalink | Comments
Jan18
Wipro Infotech branding big on TOS
Krissy January 18, 2007
Wipro calls it total outsourcing or TOS. And it seems the branding is delivering lot of good to its Wipro Division which particularly caters to India, Middle East and APAC market. That's not all, better news are also round the... Continue Reading
Posted at 11:01 PM | Permalink | Comments
BSN Medical inked an outsourcing contract with Unisys
Krissy January 18, 2007
BSN Medical GmbH, a medical products manufacturer from Germany has selected Unisys for a five year long IT outsourcing contract which is worth $35 million. Unisys, worldwide IT consulting services and solution company will deliver BSN Medical complete suite of... Continue Reading
Posted at 11:01 PM | Permalink | Comments
Check outsourcing service for Ruesch clients
Krissy January 18, 2007
Ruesch International which delivers business-to-business payment solutions to facilitate global commerce unveiled this unique check outsourcing service which will be available in combination with Ruesch's ePayment Solution platform, or as a stand-alone offering. Easy time for Ruesch clients who can... Continue Reading
Posted at 11:00 PM | Permalink | Comments
Clinical trial outsourcing
Krissy January 18, 2007
AT Kearney's study says that India has become the second most preferred destinations for clinical trials amongst pharmaceutical companies. China tops the while Russia holds the third position. The study which has been conducted across 15 countries found that though... Continue Reading
Posted at 11:00 PM | Permalink | Comments
Deal between WM-Data and Volvo Car
Krissy January 18, 2007
WM-data, sister concern of LogicaCMG company has made formal announcement of bagging an outsourcing contract from Volvo Car Corporation. This is not the first time, the firm in 2002 also undertook outsourced operations and support services to from Volvo. WM-data... Continue Reading
Posted at 11:00 PM | Permalink | Comments
Jan17
Supply chain and outsourcing
Krissy January 17, 2007
This Supply Chain Consortium survey has dug deep into the world of distribution center (DU) outsourcing and not much surprisingly has come up with the result that "the key to success in outsourcing distribution centers is communication between the company... Continue Reading
Posted at 10:41 PM | Permalink | Comments
Can outsourcing deals be built on level playing fields
Krissy January 17, 2007
Pace Harmon an outsourcing advisory firm has asked organizations to check whether their outsourcing deals are built on a level playing field with their vendors. The firm wants to establish a level playing field for the companies that are negotiating... Continue Reading
Posted at 10:41 PM | Permalink | Comments
Air NZ-Union talk on outsourcing continues
Krissy January 17, 2007
The Air New Zealand crisis is still hanging in the sky and parties on both side of the fence are mutually not finding enough reasons to go for a settlement. Neither the union nor the management seems have decided to... Continue Reading
Posted at 10:40 PM | Permalink | Comments
Advisory firms also grow with outsourcing growth
Krissy January 17, 2007
As the money keeps pouring (more than half a trillion dollar value in the total contract value) in the outsourcing world some middle level (with some dare devil junior ones too) IT business executives are fast turning into outsourcing intermediaries.... Continue Reading
Posted at 10:40 PM | Permalink | Comments
Vanco signed a deal with Vitalo Group
Krissy January 17, 2007
Vanco, a global virtual network operator has signed a five year long outsourcing deal with Vitalo Group which manufactures plastic parts and systems. Vanco will design, source, integrate and manage a network solution which will cover countries like Belgium, China,... Continue Reading
Posted at 10:40 PM | Permalink | Comments
Jan16
TCS wins Banco Pichincha contract
Krissy January 16, 2007
This deal considered to be the biggest outsourcing deal Latin America has ever seen. The deal values worth $140 million. The agreement is inked between Banco Pichincha, Ecuador's largest private bank and Tata Consultancy Services (TCS), a leading global information... Continue Reading
Posted at 10:40 PM | Permalink | Comments
Capgemini bagged Kemira Oyj contract
Krissy January 16, 2007
Capgemini, one of the world's premier providers of consulting, technology, and outsourcing services has bagged an outsourcing contract from Kemira Oyj, a Finnish chemicals group. The value of the contract is not declared but in its media report Cap Gemini... Continue Reading
Posted at 10:32 PM | Permalink | Comments
Activity accumulates, but contract size dwindles
Krissy January 16, 2007
In line with good growth rate outsourcing world will also remember the year 2006 as the year where single greatest number of agreements done. A good 11% up from 2005. The study done by TPI, also noticed that in the... Continue Reading
Posted at 8:31 AM | Permalink | Comments
Union calls Air NZ outsourcing plan only an attempt to cut wages
Krissy January 16, 2007
The Engineering, Printing and Manufacturing Unions (EPMU) which represent Air New Zealand ground service workers says the proposal to outsource ground handling services to multi national company like Swissport is just a thinly veiled attempt to cut wages. With the... Continue Reading
Posted at 8:23 AM | Permalink | Comments
United Utilities sells Vertex for £217.5mn
Krissy January 16, 2007
Wondering if a profit making outsourcing business unit becomes a head sore for a company only because it wants to concentrate on its core areas. After much dillydallying (since December that is) UK based United Utilities which operates electricity distribution... Continue Reading
Posted at 7:11 AM | Permalink | Comments
Jan15
US healthcare BPO growing
Krissy January 15, 2007
Healthcare outsourcing has seen some change in the last couple of years. From low end back office support and medical transcription the industry is now heading towards medical analytics and clinical processing. Healthcare outsourcing contract to India from US has... Continue Reading
Posted at 10:29 PM | Permalink | Comments
Performance incentive for outsourcing relationship
Krissy January 15, 2007
A nice article on how to establish a good and productive relationship with the outsource service provider. Its performance incentive. Performance incentive like any other industry and segment also should work in outsourcing, as the writer rightly says (it) can...