BPOTiger: March 2007 Archives

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Mar30	When BPO offers MBA and car loan programmes Krissy March 30, 2007 Know More: Work & Life 2.0, Work & Life Hmm…that sounds real interesting, we all read how outsourcing companies undertake measures to stop attrition rates, but this one goes one step further….must say a good move done strategically. TeleTech, a US based outsourcing firm is offering not only an opportunity to undertake MBA degree for its employees (that’s not all new and avant garde, even GE, American Express, Vertex follow this model) but also offering its employees with car loan facilities. Certainly, the rates will be much lower than the prevailing market rates. Not bad, if you are a BPO aspirant, you have a career upgrading option here (MBA Scholarship program) and tuition (covers almost all the costs)…good..yeah Posted at 6:18 AM \| Permalink \| Comments
Mar30	IT Budgets for financial institutions roaring Krissy March 30, 2007 This year has seen a noteworthy hike in information technology budget in the field of trading and/or brokerage, asset management, hedge funds and other investments, securities services sectors, confirmed a report by Datamonitor research. The study finds out that to... Continue Reading Posted at 3:59 AM \| Permalink \| Comments
	Hewitt chalked off 14 employees since Jan.1 Krissy March 30, 2007 Hewitt Associates, the human resource outsourcing company has chalked off 14 Charlotte employees since the first day of this year. Hewitt does pay roll and other transaction processing work for companies such as Charlotte's Wachovia Corp. and Duke Energy Corp.... Continue Reading Posted at 12:59 AM \| Permalink \| Comments
	Vodafone to sign IBM for $1.6 billion contract? Krissy March 30, 2007 Outsourcing of IT functions seems to be the flavor of the season as Indian telecom operators are inking deals one after one. And believe it or not for all from telecom providers to real estate biggies, IBM has become their... Continue Reading Posted at 12:38 AM \| Permalink \| Comments
Mar29	Top 100 global outsourcing companies Krissy March 29, 2007 International Association of Outsourcing Professionals (IAOP) has revealed the Global Outsourcing 100 or the top and best one hundred outsourcing companies of the world. The list supposedly includes companies who are providing full spectrum of outsourcing services- not merely IT... Continue Reading Posted at 11:53 PM \| Permalink \| Comments
	More R&D with innovation in outsourcing? Krissy March 29, 2007 It seems the reluctance to outsource (or should I say fear and uneasiness) R&D function is decreasing amongst companies. More than routine outsourcing businesses like help desk and data processing a trend of getting intellectual property work done is increasingly... Continue Reading Posted at 6:18 AM \| Permalink \| Comments
	TCS will manage GSK data, contract worth £10 million Krissy March 29, 2007 Tata Consultancy Services (TCS), supposedly India's biggest software company has inked a deal with UK-based pharmaceutical major Glaxo-Smithkline to establish an IT and customer support centre in Mumbai to boost up GSK’s global drug development dream. The £10 million contract... Continue Reading Posted at 5:48 AM \| Permalink \| Comments
	Applied Materials: Satyam wins a $200 Mn deal Krissy March 29, 2007 Hyderabad based Satyam Computer Services, the fourth largest software and IT services company from India has bagged a $200 million outsourcing contract from Applied Materials Inc. The client is based in Santa Clara, California. The five-year long outsourcing contract will... Continue Reading Posted at 3:41 AM \| Permalink \| Comments
	CSC gets BHP Billiton contract Krissy March 29, 2007 Anglo Australian mining giant BHP Billiton has chosen CSC as its outsourcing partner for a two-year $100 million contract for its application services agreement. No wonder, when the software company gives services to heavyweight mining customers like Woodside and Rio... Continue Reading Posted at 2:48 AM \| Permalink \| Comments
	Top 10 up and coming outsourcing cities of India Krissy March 29, 2007 No we are not discussing about Bangalore, Delhi, Mumbai here. If you think about India and outsourcing and these cities’ names comes to your mind, then its time to mover over. As more than 60 countries are getting their armory... Continue Reading Posted at 1:22 AM \| Permalink \| Comments
Mar28	Outsourcing World: Who is what??? Krissy March 28, 2007 In the Gartner Outsourcing Summit in Dallas the consulting firm brackets the participating countries (approximately 60) with different labels. Lets take a look at what country is branded as what, we will be able t perceive them in a disinclined... Continue Reading Posted at 9:36 AM \| Permalink \| Comments
	How to best bargain/negotiate outsourcing deals? Krissy March 28, 2007 I never knew that up to 3/4th of outsourcing contracts are re-negotiated at some point of time. And according to this article this figure is rising. What is the definition of renegotiation? Well, as they say, renegotiation is the first... Continue Reading Posted at 9:09 AM \| Permalink \| Comments
	TCS CEO speaks, a rarity Krissy March 28, 2007 If you ask me why this man, Subramaniam Ramadorai, CEO of India’s biggest software consulting and outsourcing service company, Tata Consultancy Service (TCS) have not become the face of his company like his larger than life counterparts Azim Premzi (Wipro)... Continue Reading Posted at 8:41 AM \| Permalink \| Comments
	Despite concerns about control, outsourcing of R&D set to rise Krissy March 28, 2007 This Economist Intelligence Unit survey envisages that grappling with cost and complexity of doing R&D (for the sake of innovation or duty, that is) a large number of companies are considering getting done the work from outsourced off shore vendors.... Continue Reading Posted at 1:45 AM \| Permalink \| Comments
	HSBC accused of deliberate first and second rated customer sevrice Krissy March 28, 2007 This allegation is, I would say neither open secret nor a closely guarded hush hush too. That banks and mobile providers treat customers preferentially and give them services as per the bracket they belong too. So, most probably if your... Continue Reading Posted at 1:07 AM \| Permalink \| Comments
	Cognizant selected as top offshore provider Krissy March 28, 2007 IT major Cognizant has been chosen as the top offshore provider for North American applications outsourcing after being evaluated by a leading US research firm, Forrester Wave. Francisco D’Souza, president and CEO, Cognizant said: We are honored to be recognized... Continue Reading Posted at 12:48 AM \| Permalink \| Comments
Mar27	FTSE 350 companies reveal IT outsourcing gripes Krissy March 27, 2007 This latest study undertaken by Addleshaw Goddard has found that many a FTSE 350 companies are altering (or about to) their IT outsourcing provider/s. The extensive study done on the companies has revealed that approximately good 60 per cent of... Continue Reading Posted at 10:02 AM \| Permalink \| Comments
	Citigroup desparte to profiting from outsourcing practice Krissy March 27, 2007 It’s a standard practice in the corporate world loves to copy its direct competitor and not so direct’s success mantra (though they constantly shout about creativity and innovation in their beautifully published corporate brochures on corporate mission, vision). Wont name... Continue Reading Posted at 9:50 AM \| Permalink \| Comments
	Outsourcing World: Who is what??? Krissy March 27, 2007 In Dallas, Gartner Outsourcing Summit, the consulting firm brackets the participating countries (approximately 60) with different labels. Lets take a look at what country is branded as what, we will be able t perceive them in a disinclined way. Market... Continue Reading Posted at 9:36 AM \| Permalink \| Comments
	Accenture beats profit estimates Krissy March 27, 2007 Slowing economy may become a concern for the investors but not for Accenture investors as the company posted a better than expected result this Monday. Going beyond $4.69 billion mark (the earlier prediction) Accenture's quarter sales figure for the month... Continue Reading Posted at 3:04 AM \| Permalink \| Comments
Mar26	HCL Tech to acquire Cambridge BPO? Krissy March 26, 2007 Is Indian heavyweight HCL Technologies going all out to to acquire approximately 42% stake in Cambridge Solutions? The firm is BPO outfit from Scandent Group. However, we are still unaware of the real proceedings because HCL spokesperson has blatantly (it... Continue Reading Posted at 12:43 AM \| Permalink \| Comments
	Outsourcing one of the top four trends that changed America Krissy March 26, 2007 USA Today lists 25 trends that have changed America. Along with Diversity, Fighting for Equality, Long living mantras, outsourcing takes fourth position in the list quite without doubt. It’s a story about flat world. Or a village. CEOs wondering what... Continue Reading Posted at 12:15 AM \| Permalink \| Comments
Mar25	More architecture jobs going offshore Krissy March 25, 2007 A fresh architect graduate does not get more than 5k-6k in India, and for draughtsman the number usually range in between 3.5k to 4k. But with architecture outsourcing companies reaching in Indian shore candidates are getting 10-12k and 6k respectively.... Continue Reading Posted at 11:03 PM \| Permalink \| Comments
	Air New Zealand yet to solve outsourcing issues Krissy March 25, 2007 Ahh…it seems the rift between Air New Zealand management and the Unions representing the airline will never come to an end (read here, here, here and here) What kind of management it is, I wonder, which can not resolute the... Continue Reading Posted at 10:43 PM \| Permalink \| Comments
	Accenture beats profit estimates Krissy March 25, 2007 Slowing economy may become a concern for the investors but not for Accenture investors as the company posted a better than expected result this Monday. Going beyond $4.69 billion mark (the earlier prediction) Accenture's quarter sales figure for the month... Continue Reading Posted at 3:04 AM \| Permalink \| Comments
Mar22	Outsourcing by public sector: contractor pay hike by 17% Krissy March 22, 2007 A new report finds that Britain's public sector instead of yielding benefit from outsourcing on the ‘costing’ ground actually has fall prey to huge increase in IT outsourcing bills in the last year. No wonder, a segment has already started... Continue Reading Posted at 10:13 PM \| Permalink \| Comments
	50+ countries following India outsourcing success model Krissy March 22, 2007 India’s success in outsourcing over the last few years has not gone unnoticed. Approximately 50 countries in a bid to have a share in the pie are doing their best to grab clients from US and UK. Be it strong... Continue Reading Posted at 10:08 PM \| Permalink \| Comments
	Capita becomes preferred bidder in Southampton council deal Krissy March 22, 2007 Southampton city council has zeroed on Capita Group as its preferred bidder to develop from stretch a multilevel 10-year strategic partnership. The value of the contract is estimated to be worth £290 million. Most surprisingly this is in all probability... Continue Reading Posted at 9:26 AM \| Permalink \| Comments
Mar19	Fujitsu Siemens to outsource computer production Krissy March 19, 2007 Fujitsy Siemens, Europe's biggest standard PC manufacturer having plants in Augsburg and Soemmerda (Germany) already is getting its notebook manufacturing done in China. And now Fujitsu Siemens CEO Bernd Bischoff further plans (broadly to cut costs) to transfer computer production... Continue Reading Posted at 1:40 AM \| Permalink \| Comments
	Abu Dhabi Bank will outsource ATM management works Krissy March 19, 2007 Abu Dhabi Commercial Bank (ADCB) is doing quite good. It has reported a healthy 12 percent increase in net profit for 2006. That’s not all, it’s been strongly believed that the first quarter of 2007 is going to experience nothing... Continue Reading Posted at 1:12 AM \| Permalink \| Comments
	Indiana State Workers now empoyees of private vendors Krissy March 19, 2007 This report does not envisage on the life post governmental jobs. I understand it must be diffcult. Continuing pressure by management to cut cost leaves no other way remained for employees but to accept employment at private vendors. Yes, by... Continue Reading Posted at 12:50 AM \| Permalink \| Comments
Mar18	Steller becomes outsourcing partner of Acxiom Krissy March 18, 2007 Acxiom has selected Steller as its outsourcing partner. Steller, which employs more than 6000 employees in 19 outsourcing centers in Australia, Philippines, UK and North America (hmm…it does not have one in India) will take care of the call center... Continue Reading Posted at 11:17 PM \| Permalink \| Comments
Mar17	Apogen to continue with IRS outsourcing work Krissy March 17, 2007 Apogen Technologies has clinched a two-year, $5.4 million renewal from the The U.S. Department of Treasury and Apogen Technologies set to keep on delivering operations and other maintenance services to the Internal Revenue Service (IRS). According to the contract, Federal... Continue Reading Posted at 5:14 AM \| Permalink \| Comments
Mar15	Joke: Leave applications & letter writing by executives Krissy March 15, 2007 The Leave Applications and other letters from outsourcing executives Infosys, Bangalore: An employee applied for leave as follows: "Since I have to go to my village to sell my land along with my wife, please sanction me one-week leave." This... Continue Reading Posted at 5:56 AM \| Permalink \| Comments
	Accenture and Texas Health and Human Services fall apart on outsourcing contract Krissy March 15, 2007 Not all outsourcing contract goes happy happy extended, some come to an abrupt end so what the involvement was with of one of the big names in the industry. The Texas Health and Human Services Commission has scrapped an outsourcing... Continue Reading Posted at 1:30 AM \| Permalink \| Comments
	Acxiom bags IT outsourcing extension from Safety-Kleen Krissy March 15, 2007 As expected, IT services firm Acxiom has upgraded its IT outsourcing contract with Safety-Kleen. Under the agreement Acxiom will keep on delivering US cleaning and environmental solutions provider Acxiom with information technology outsourcing services even after the first three-year... Continue Reading Posted at 12:35 AM \| Permalink \| Comments
	Nigerian Export Promotion Council eying $10 billion outsourcing pie Krissy March 15, 2007 $10 billion dream seems a bit too stretched but certainly an industry body like Nigerian Export Promotion Council (NEPC) specifically created for outsourcing does help. A dedicated specific industry body helps because it addresses the issues with immediate effect and... Continue Reading Posted at 12:12 AM \| Permalink \| Comments
Mar13	13 best outsourcing quotes Krissy March 13, 2007 Hmmm…I am sure this sound bite sums it up best. Remember KISS formula? It kept it short and simple. Uttered by outsourcing management guru Tom Peters: (Link)1. Do what you do best and outsource the rest. This one without doubt... Continue Reading Posted at 12:57 AM \| Permalink \| Comments
	Outsourcing 2.0 delves deep on strategic sourcing Krissy March 13, 2007 Other than saving costs what other advantages do companies accrue from outsourcing, especially when the market (along with the trend) is maturing, leaving behind the teething problems like lack of process centric clarity, chaotic management transition etc. The new age... Continue Reading Posted at 12:02 AM \| Permalink \| Comments
Mar12	Fonterra to outsource to HCL Krissy March 12, 2007 Fonterra, the dairy cooperative it seems will have to shield not one but couple of management issues, firstly, its 11,000 farmer shareholders are strongly opposing to the dairy firm’s public listing. After all Fonterra is not simply a profit making... Continue Reading Posted at 11:21 PM \| Permalink \| Comments
	Outsourcing and call center life in Philippines Krissy March 12, 2007 A typical technical question from a man who recently purchased a computer to call center guy. Question: Why is the cup holder not working?Answer from call center help desk: Because it's a CD-ROM drive. Smile apart, how is the new sunshine... Continue Reading Posted at 3:46 AM \| Permalink \| Comments
	Hitachi becomes reseller, to sell HP PC in Japan Krissy March 12, 2007 Long live Hitachi the reseller of Hewlett Packard PC. Imagine where the brand is diving into. Alas, Hitachi will no more manufacture personal computers for corporates, so do not expect any bulk discount on a mammoth order palcement. Japanese electronics... Continue Reading Posted at 2:08 AM \| Permalink \| Comments
	What's non core in supply chain and logistics? Krissy March 12, 2007 This article asks how to manage a global supply chain more effectively? Indeed, the domain supply chain and logistics has experienced a sea change over the last few years thanks to increasingly disappearing geographical boundaries. On the other hand global... Continue Reading Posted at 12:52 AM \| Permalink \| Comments
	Call center for SMEs Krissy March 12, 2007 Big brands outsource their core/non core work to mammoth outsourcing centers offshore. Taking a cue from and gauging a vacuum in the market this Tempe-based firm, actually a start up J-Curve Technologies proposes its services to small and medium enterprises.... Continue Reading Posted at 12:29 AM \| Permalink \| Comments
Mar11	Outsourcing in Ireland: Double impact Krissy March 11, 2007 High value work which is done in high cost base will stay in Ireland but to compete with companies from Germany and UK, one has to outsource functions to lower cost countries, opines Gabriel McCarrick, head of Enterprise Ireland’s office... Continue Reading Posted at 11:41 PM \| Permalink \| Comments
	Halliburton to move headquarter to Dubai Krissy March 11, 2007 Well, there is no controversy hidden behind this move, this time we hope, the world's second-largest oilfield-services provider which more than its size and business deals more talked about recently for its defense contract debate will outsource its headquarter to... Continue Reading Posted at 11:06 PM \| Permalink \| Comments
Mar 8	SuppliesUSA.com -- a Resource for Office Supplies Dan Smith March 8, 2007 Sponsored Review The industry of business process outsourcing (BPO) relies heavily on many different outsourcing providers and resources, from providers of data support to engineering support to telephone support. One underlying need of any business is the need to... Continue Reading Posted at 8:08 PM \| Permalink \| Comments
Mar 6	No China/Mexico, Animatics to expand in Rochester Krissy March 6, 2007 Animatics Corp., a Santa Clara, Calif.-based designer and maker of motion-control products, is expanding to Rochester and plans to create 20 jobs within three years, officials announced Tuesday. There may be a trend prevailing in the United States of outsourcing... Continue Reading Posted at 11:34 PM \| Permalink \| Comments
	Is outsourcing to blame for Walter Reed failures Krissy March 6, 2007 Is it public private job competition that has shattered the facility of workers? Not me, but this sentiment is echoed out by lawmakers and Army officials while hearing much publicized issues at the Walter Reed Army Medical Center. Maj. Gen.... Continue Reading Posted at 4:05 AM \| Permalink \| Comments
	Barclaycard to move call center to India Krissy March 6, 2007 If one UK bank is getting back is outsourcing home from India another bank from London Barclaycard has announced that it will shut down its call center in Manchester. A total of 630 jobs will be in jeopardy however this... Continue Reading Posted at 12:29 AM \| Permalink \| Comments
	UK retailers turning to wholesale outsourcing Krissy March 6, 2007 More than non-core tasks or management of individual applications increasingly plethora of British manufacturers and retailers are choosing to outsource all of their IT functions. The study done by Martec International shows that out of top 100 retailers in the... Continue Reading Posted at 12:13 AM \| Permalink \| Comments
Mar 5	Granules signs pact with Matchland Krissy March 5, 2007 Granules India Ltd. has inked an outsourcing deal with New Product Development trader Matchland Pty Ltd. Under the deal New Products Development will outsource the finished quantity of manufacturing requirement to Granules for the Australian market. For the first phase,... Continue Reading Posted at 11:57 PM \| Permalink \| Comments
	Inside India: Special report to explore BPO and tech industry Krissy March 5, 2007 Silicon.com in a special series of reports will discuss India’s competitiveness in the IT and outsourcing world. The practice which took a handy leg up since Y2K and post dot com crash now has reached a stage where NASSCOM the... Continue Reading Posted at 10:45 PM \| Permalink \| Comments
	Morgan Chambers: Splitting £7bn contract in many Krissy March 5, 2007 More mega outsourcing deals are now disbursing the pie amongst niche vendors. Morgan Chambers, an Independent sourcing and advisory services provider which has decided to renew £7bn worth of contract now considering sprinkling it within many specialist niche providers. Are... Continue Reading Posted at 12:21 PM \| Permalink \| Comments
	63% feel more people will work in tech sector in next 12 months Krissy March 5, 2007 For the past few years universities in USA are finding it difficult to get enough bright (that is eligible) students for information technology degrees and diplomas. The next gen may be reluctant to take IT as career and prefer to... Continue Reading Posted at 3:11 AM \| Permalink \| Comments
	Atos Worldline checks into IHG with new payment card system Krissy March 5, 2007 InterContinental Hotels Group (IHG) which owns, manages, leases or franchises more than 3,650 hotels and 540,000 rooms in almost 100 countries across the world now is unveiling a new business-to-business payment card scheme for United Kingdom’s corporate travelers. The new... Continue Reading Posted at 12:55 AM \| Permalink \| Comments
Mar 4	Hershey Co workers are opposing outsourcing Krissy March 4, 2007 Workers at the Hershey Co. are angry lot. In a rally they have furiously asked answers from their employers about why they are laying off upto 3000 employees. The rally goers more than an appropriate answer however wanted to keep... Continue Reading Posted at 5:08 AM \| Permalink \| Comments
	India to outsource visa work to US co. Krissy March 4, 2007 After many companies setting up their outsourcing offices Indian embassy is in the US capital is planning to outsource processing of visas to a US-based company. However, things are not clear as of now whether the 40 staffers that the... Continue Reading Posted at 3:02 AM \| Permalink \| Comments
Mar 3	SA eying UK outsourcing renewing deals Krissy March 3, 2007 India, I think increasingly becoming a text book for the outsourcing world. Analysts worldwide are keeping an eye on the Indian outsourcing market and analyzing it as and when new events keep on unfolding. As UK’s $7 million worth outsourcing... Continue Reading Posted at 2:07 AM \| Permalink \| Comments
	Lloyds TSB hangs up on its Indian call center Krissy March 3, 2007 British banking giant Lloyds TSB is pulling out of India’s Mumbai based call centers. This is only for voice processes and does not include back office and other transaction processing work. The bank’s Mumbai center is estimated to have around... Continue Reading Posted at 12:38 AM \| Permalink \| Comments
Mar 2	National City to outsource some area mortgage jobs Krissy March 2, 2007 National City Corp. will ship certain functions (the number of employees affected is still unknown) of unit National City Mortgage Co., the Dayton (Ohio) Business Journal reported. The spokesperson Kemper did not specify the total number of employees who will... Continue Reading Posted at 11:46 PM \| Permalink \| Comments
	Ohio, pharma outsourcing destination? Krissy March 2, 2007 Well, not all outsourcing work is going to India, China or Eastern European countries. The bioscience industry in Ohio is expected to generate thousands of new jobs. Not core research and development core functions, but other non-core works which has... Continue Reading Posted at 11:07 PM \| Permalink \| Comments
	Philippines call center workers addicted to caffeine, boozing Krissy March 2, 2007 More than concerned human resource department I believe this is can be great social concern. This news from Reuters on Philippines says that call center workers (now 200,000 strong and a good percentage of them are fresh college pass outs)... Continue Reading Posted at 10:45 PM \| Permalink \| Comments
	UK Government overpaying for outsourcing? Krissy March 2, 2007 This piece of information is really surprising. If you think outsourcing is done chiefly to save cost, the study done by ReThink Recruitment will prove you wrong. According to the firm it says IT firms are actually charging government bodies... Continue Reading Posted at 10:24 PM \| Permalink \| Comments
	Banking sector shipping more task to offshore Krissy March 2, 2007 More than cost cutting, offshoring has become a bare necessity now. What was started out by GE and American Express half a decade ago as simple data entry and transaction and insurance processing now rolling in more critical and high... Continue Reading Posted at 4:53 AM \| Permalink \| Comments
Mar 1	Confirmed, Airbus to outsource more, shed 10000 jobs Krissy March 1, 2007 After much dillydallying, debate, union red eye, negotiation and renegotiation the ailing aircraft company Airbus is set to outsource more (here, here) and to cut 10,000 jobs. Taking lead from rival Boeing (after steadily losing market from Boeing, Airbus is... Continue Reading Posted at 4:45 AM \| Permalink \| Comments
	Outsourcing: Everyone, everywhere Krissy March 1, 2007 That’s exactly what the writer felt when he traveled to India last week. He strangely realized that a company is not known/recognized/perceived by its so called nationality and everyone of them, American, German, Dutch, Indian, Chinese actually have set up... Continue Reading Posted at 4:38 AM \| Permalink \| Comments
	CSC signs outsourcing contract with UKvisas Krissy March 1, 2007 Information technology service company Computer Sciences Corporation (CSC) has signed an outsourcing deal with UKvisas. Its client is a joint UK Home Office and Foreign and Commonwealth Office directorate, it operates as the overseas arm of the United Kingdom's integrated... Continue Reading Posted at 3:52 AM \| Permalink \| Comments
	Deutsche Telekom outsourcing plan gets stuck Krissy March 1, 2007 Deutsche Telekom has registered a loss of $1.2 billion, mostly resulted by the charges related to the ongoing program to cut jobs. The owner of T-Mobile may have scored €991 million profit, last year or for that matter clinched an... Continue Reading Posted at 3:37 AM \| Permalink \| Comments
	Federal IT outsourcing to reach $18 billion by 2011 Krissy March 1, 2007 The reason behind bulk outsourcing may lie in the bulk federal technology related workforce which is heading towards retirement. And also future complicated and new age IT demands it seems won’t be met by the aging bygone era’s workforce. Baby... Continue Reading Posted at 2:58 AM \| Permalink \| Comments
	du to start outsourcing operation with Interoute Krissy March 1, 2007 Telecommunications provider from UAE, du has announced plans to offer outsourcing services to other telecom operators. In a media meet CEO Osman Sultan told media persons that the company has inked a deal with Interoute, a European tele-communications networking firm... Continue Reading Posted at 2:10 AM \| Permalink \| Comments

« February 2007 | Main | April 2007 »

Mar30	When BPO offers MBA and car loan programmes Krissy March 30, 2007 Know More: Work & Life 2.0, Work & Life Hmm…that sounds real interesting, we all read how outsourcing companies undertake measures to stop attrition rates, but this one goes one step further….must say a good move done strategically. TeleTech, a US based outsourcing firm is offering not only an opportunity to undertake MBA degree for its employees (that’s not all new and avant garde, even GE, American Express, Vertex follow this model) but also offering its employees with car loan facilities. Certainly, the rates will be much lower than the prevailing market rates. Not bad, if you are a BPO aspirant, you have a career upgrading option here (MBA Scholarship program) and tuition (covers almost all the costs)…good..yeah Posted at 6:18 AM \| Permalink \| Comments
Mar30	IT Budgets for financial institutions roaring Krissy March 30, 2007 This year has seen a noteworthy hike in information technology budget in the field of trading and/or brokerage, asset management, hedge funds and other investments, securities services sectors, confirmed a report by Datamonitor research. The study finds out that to... Continue Reading Posted at 3:59 AM \| Permalink \| Comments
	Hewitt chalked off 14 employees since Jan.1 Krissy March 30, 2007 Hewitt Associates, the human resource outsourcing company has chalked off 14 Charlotte employees since the first day of this year. Hewitt does pay roll and other transaction processing work for companies such as Charlotte's Wachovia Corp. and Duke Energy Corp.... Continue Reading Posted at 12:59 AM \| Permalink \| Comments
	Vodafone to sign IBM for $1.6 billion contract? Krissy March 30, 2007 Outsourcing of IT functions seems to be the flavor of the season as Indian telecom operators are inking deals one after one. And believe it or not for all from telecom providers to real estate biggies, IBM has become their... Continue Reading Posted at 12:38 AM \| Permalink \| Comments
Mar29	Top 100 global outsourcing companies Krissy March 29, 2007 International Association of Outsourcing Professionals (IAOP) has revealed the Global Outsourcing 100 or the top and best one hundred outsourcing companies of the world. The list supposedly includes companies who are providing full spectrum of outsourcing services- not merely IT... Continue Reading Posted at 11:53 PM \| Permalink \| Comments
	More R&D with innovation in outsourcing? Krissy March 29, 2007 It seems the reluctance to outsource (or should I say fear and uneasiness) R&D function is decreasing amongst companies. More than routine outsourcing businesses like help desk and data processing a trend of getting intellectual property work done is increasingly... Continue Reading Posted at 6:18 AM \| Permalink \| Comments
	TCS will manage GSK data, contract worth £10 million Krissy March 29, 2007 Tata Consultancy Services (TCS), supposedly India's biggest software company has inked a deal with UK-based pharmaceutical major Glaxo-Smithkline to establish an IT and customer support centre in Mumbai to boost up GSK’s global drug development dream. The £10 million contract... Continue Reading Posted at 5:48 AM \| Permalink \| Comments
	Applied Materials: Satyam wins a $200 Mn deal Krissy March 29, 2007 Hyderabad based Satyam Computer Services, the fourth largest software and IT services company from India has bagged a $200 million outsourcing contract from Applied Materials Inc. The client is based in Santa Clara, California. The five-year long outsourcing contract will... Continue Reading Posted at 3:41 AM \| Permalink \| Comments
	CSC gets BHP Billiton contract Krissy March 29, 2007 Anglo Australian mining giant BHP Billiton has chosen CSC as its outsourcing partner for a two-year $100 million contract for its application services agreement. No wonder, when the software company gives services to heavyweight mining customers like Woodside and Rio... Continue Reading Posted at 2:48 AM \| Permalink \| Comments
	Top 10 up and coming outsourcing cities of India Krissy March 29, 2007 No we are not discussing about Bangalore, Delhi, Mumbai here. If you think about India and outsourcing and these cities’ names comes to your mind, then its time to mover over. As more than 60 countries are getting their armory... Continue Reading Posted at 1:22 AM \| Permalink \| Comments
Mar28	Outsourcing World: Who is what??? Krissy March 28, 2007 In the Gartner Outsourcing Summit in Dallas the consulting firm brackets the participating countries (approximately 60) with different labels. Lets take a look at what country is branded as what, we will be able t perceive them in a disinclined... Continue Reading Posted at 9:36 AM \| Permalink \| Comments
	How to best bargain/negotiate outsourcing deals? Krissy March 28, 2007 I never knew that up to 3/4th of outsourcing contracts are re-negotiated at some point of time. And according to this article this figure is rising. What is the definition of renegotiation? Well, as they say, renegotiation is the first... Continue Reading Posted at 9:09 AM \| Permalink \| Comments
	TCS CEO speaks, a rarity Krissy March 28, 2007 If you ask me why this man, Subramaniam Ramadorai, CEO of India’s biggest software consulting and outsourcing service company, Tata Consultancy Service (TCS) have not become the face of his company like his larger than life counterparts Azim Premzi (Wipro)... Continue Reading Posted at 8:41 AM \| Permalink \| Comments
	Despite concerns about control, outsourcing of R&D set to rise Krissy March 28, 2007 This Economist Intelligence Unit survey envisages that grappling with cost and complexity of doing R&D (for the sake of innovation or duty, that is) a large number of companies are considering getting done the work from outsourced off shore vendors.... Continue Reading Posted at 1:45 AM \| Permalink \| Comments
	HSBC accused of deliberate first and second rated customer sevrice Krissy March 28, 2007 This allegation is, I would say neither open secret nor a closely guarded hush hush too. That banks and mobile providers treat customers preferentially and give them services as per the bracket they belong too. So, most probably if your... Continue Reading Posted at 1:07 AM \| Permalink \| Comments
	Cognizant selected as top offshore provider Krissy March 28, 2007 IT major Cognizant has been chosen as the top offshore provider for North American applications outsourcing after being evaluated by a leading US research firm, Forrester Wave. Francisco D’Souza, president and CEO, Cognizant said: We are honored to be recognized... Continue Reading Posted at 12:48 AM \| Permalink \| Comments
Mar27	FTSE 350 companies reveal IT outsourcing gripes Krissy March 27, 2007 This latest study undertaken by Addleshaw Goddard has found that many a FTSE 350 companies are altering (or about to) their IT outsourcing provider/s. The extensive study done on the companies has revealed that approximately good 60 per cent of... Continue Reading Posted at 10:02 AM \| Permalink \| Comments
	Citigroup desparte to profiting from outsourcing practice Krissy March 27, 2007 It’s a standard practice in the corporate world loves to copy its direct competitor and not so direct’s success mantra (though they constantly shout about creativity and innovation in their beautifully published corporate brochures on corporate mission, vision). Wont name... Continue Reading Posted at 9:50 AM \| Permalink \| Comments
	Outsourcing World: Who is what??? Krissy March 27, 2007 In Dallas, Gartner Outsourcing Summit, the consulting firm brackets the participating countries (approximately 60) with different labels. Lets take a look at what country is branded as what, we will be able t perceive them in a disinclined way. Market... Continue Reading Posted at 9:36 AM \| Permalink \| Comments
	Accenture beats profit estimates Krissy March 27, 2007 Slowing economy may become a concern for the investors but not for Accenture investors as the company posted a better than expected result this Monday. Going beyond $4.69 billion mark (the earlier prediction) Accenture's quarter sales figure for the month... Continue Reading Posted at 3:04 AM \| Permalink \| Comments
Mar26	HCL Tech to acquire Cambridge BPO? Krissy March 26, 2007 Is Indian heavyweight HCL Technologies going all out to to acquire approximately 42% stake in Cambridge Solutions? The firm is BPO outfit from Scandent Group. However, we are still unaware of the real proceedings because HCL spokesperson has blatantly (it... Continue Reading Posted at 12:43 AM \| Permalink \| Comments
	Outsourcing one of the top four trends that changed America Krissy March 26, 2007 USA Today lists 25 trends that have changed America. Along with Diversity, Fighting for Equality, Long living mantras, outsourcing takes fourth position in the list quite without doubt. It’s a story about flat world. Or a village. CEOs wondering what... Continue Reading Posted at 12:15 AM \| Permalink \| Comments
Mar25	More architecture jobs going offshore Krissy March 25, 2007 A fresh architect graduate does not get more than 5k-6k in India, and for draughtsman the number usually range in between 3.5k to 4k. But with architecture outsourcing companies reaching in Indian shore candidates are getting 10-12k and 6k respectively.... Continue Reading Posted at 11:03 PM \| Permalink \| Comments
	Air New Zealand yet to solve outsourcing issues Krissy March 25, 2007 Ahh…it seems the rift between Air New Zealand management and the Unions representing the airline will never come to an end (read here, here, here and here) What kind of management it is, I wonder, which can not resolute the... Continue Reading Posted at 10:43 PM \| Permalink \| Comments
	Accenture beats profit estimates Krissy March 25, 2007 Slowing economy may become a concern for the investors but not for Accenture investors as the company posted a better than expected result this Monday. Going beyond $4.69 billion mark (the earlier prediction) Accenture's quarter sales figure for the month... Continue Reading Posted at 3:04 AM \| Permalink \| Comments
Mar22	Outsourcing by public sector: contractor pay hike by 17% Krissy March 22, 2007 A new report finds that Britain's public sector instead of yielding benefit from outsourcing on the ‘costing’ ground actually has fall prey to huge increase in IT outsourcing bills in the last year. No wonder, a segment has already started... Continue Reading Posted at 10:13 PM \| Permalink \| Comments
	50+ countries following India outsourcing success model Krissy March 22, 2007 India’s success in outsourcing over the last few years has not gone unnoticed. Approximately 50 countries in a bid to have a share in the pie are doing their best to grab clients from US and UK. Be it strong... Continue Reading Posted at 10:08 PM \| Permalink \| Comments
	Capita becomes preferred bidder in Southampton council deal Krissy March 22, 2007 Southampton city council has zeroed on Capita Group as its preferred bidder to develop from stretch a multilevel 10-year strategic partnership. The value of the contract is estimated to be worth £290 million. Most surprisingly this is in all probability... Continue Reading Posted at 9:26 AM \| Permalink \| Comments
Mar19	Fujitsu Siemens to outsource computer production Krissy March 19, 2007 Fujitsy Siemens, Europe's biggest standard PC manufacturer having plants in Augsburg and Soemmerda (Germany) already is getting its notebook manufacturing done in China. And now Fujitsu Siemens CEO Bernd Bischoff further plans (broadly to cut costs) to transfer computer production... Continue Reading Posted at 1:40 AM \| Permalink \| Comments
	Abu Dhabi Bank will outsource ATM management works Krissy March 19, 2007 Abu Dhabi Commercial Bank (ADCB) is doing quite good. It has reported a healthy 12 percent increase in net profit for 2006. That’s not all, it’s been strongly believed that the first quarter of 2007 is going to experience nothing... Continue Reading Posted at 1:12 AM \| Permalink \| Comments
	Indiana State Workers now empoyees of private vendors Krissy March 19, 2007 This report does not envisage on the life post governmental jobs. I understand it must be diffcult. Continuing pressure by management to cut cost leaves no other way remained for employees but to accept employment at private vendors. Yes, by... Continue Reading Posted at 12:50 AM \| Permalink \| Comments
Mar18	Steller becomes outsourcing partner of Acxiom Krissy March 18, 2007 Acxiom has selected Steller as its outsourcing partner. Steller, which employs more than 6000 employees in 19 outsourcing centers in Australia, Philippines, UK and North America (hmm…it does not have one in India) will take care of the call center... Continue Reading Posted at 11:17 PM \| Permalink \| Comments
Mar17	Apogen to continue with IRS outsourcing work Krissy March 17, 2007 Apogen Technologies has clinched a two-year, $5.4 million renewal from the The U.S. Department of Treasury and Apogen Technologies set to keep on delivering operations and other maintenance services to the Internal Revenue Service (IRS). According to the contract, Federal... Continue Reading Posted at 5:14 AM \| Permalink \| Comments
Mar15	Joke: Leave applications & letter writing by executives Krissy March 15, 2007 The Leave Applications and other letters from outsourcing executives Infosys, Bangalore: An employee applied for leave as follows: "Since I have to go to my village to sell my land along with my wife, please sanction me one-week leave." This... Continue Reading Posted at 5:56 AM \| Permalink \| Comments
	Accenture and Texas Health and Human Services fall apart on outsourcing contract Krissy March 15, 2007 Not all outsourcing contract goes happy happy extended, some come to an abrupt end so what the involvement was with of one of the big names in the industry. The Texas Health and Human Services Commission has scrapped an outsourcing... Continue Reading Posted at 1:30 AM \| Permalink \| Comments
	Acxiom bags IT outsourcing extension from Safety-Kleen Krissy March 15, 2007 As expected, IT services firm Acxiom has upgraded its IT outsourcing contract with Safety-Kleen. Under the agreement Acxiom will keep on delivering US cleaning and environmental solutions provider Acxiom with information technology outsourcing services even after the first three-year... Continue Reading Posted at 12:35 AM \| Permalink \| Comments
	Nigerian Export Promotion Council eying $10 billion outsourcing pie Krissy March 15, 2007 $10 billion dream seems a bit too stretched but certainly an industry body like Nigerian Export Promotion Council (NEPC) specifically created for outsourcing does help. A dedicated specific industry body helps because it addresses the issues with immediate effect and... Continue Reading Posted at 12:12 AM \| Permalink \| Comments
Mar13	13 best outsourcing quotes Krissy March 13, 2007 Hmmm…I am sure this sound bite sums it up best. Remember KISS formula? It kept it short and simple. Uttered by outsourcing management guru Tom Peters: (Link)1. Do what you do best and outsource the rest. This one without doubt... Continue Reading Posted at 12:57 AM \| Permalink \| Comments
	Outsourcing 2.0 delves deep on strategic sourcing Krissy March 13, 2007 Other than saving costs what other advantages do companies accrue from outsourcing, especially when the market (along with the trend) is maturing, leaving behind the teething problems like lack of process centric clarity, chaotic management transition etc. The new age... Continue Reading Posted at 12:02 AM \| Permalink \| Comments
Mar12	Fonterra to outsource to HCL Krissy March 12, 2007 Fonterra, the dairy cooperative it seems will have to shield not one but couple of management issues, firstly, its 11,000 farmer shareholders are strongly opposing to the dairy firm’s public listing. After all Fonterra is not simply a profit making... Continue Reading Posted at 11:21 PM \| Permalink \| Comments
	Outsourcing and call center life in Philippines Krissy March 12, 2007 A typical technical question from a man who recently purchased a computer to call center guy. Question: Why is the cup holder not working?Answer from call center help desk: Because it's a CD-ROM drive. Smile apart, how is the new sunshine... Continue Reading Posted at 3:46 AM \| Permalink \| Comments
	Hitachi becomes reseller, to sell HP PC in Japan Krissy March 12, 2007 Long live Hitachi the reseller of Hewlett Packard PC. Imagine where the brand is diving into. Alas, Hitachi will no more manufacture personal computers for corporates, so do not expect any bulk discount on a mammoth order palcement. Japanese electronics... Continue Reading Posted at 2:08 AM \| Permalink \| Comments
	What's non core in supply chain and logistics? Krissy March 12, 2007 This article asks how to manage a global supply chain more effectively? Indeed, the domain supply chain and logistics has experienced a sea change over the last few years thanks to increasingly disappearing geographical boundaries. On the other hand global... Continue Reading Posted at 12:52 AM \| Permalink \| Comments
	Call center for SMEs Krissy March 12, 2007 Big brands outsource their core/non core work to mammoth outsourcing centers offshore. Taking a cue from and gauging a vacuum in the market this Tempe-based firm, actually a start up J-Curve Technologies proposes its services to small and medium enterprises.... Continue Reading Posted at 12:29 AM \| Permalink \| Comments
Mar11	Outsourcing in Ireland: Double impact Krissy March 11, 2007 High value work which is done in high cost base will stay in Ireland but to compete with companies from Germany and UK, one has to outsource functions to lower cost countries, opines Gabriel McCarrick, head of Enterprise Ireland’s office... Continue Reading Posted at 11:41 PM \| Permalink \| Comments
	Halliburton to move headquarter to Dubai Krissy March 11, 2007 Well, there is no controversy hidden behind this move, this time we hope, the world's second-largest oilfield-services provider which more than its size and business deals more talked about recently for its defense contract debate will outsource its headquarter to... Continue Reading Posted at 11:06 PM \| Permalink \| Comments
Mar 8	SuppliesUSA.com -- a Resource for Office Supplies Dan Smith March 8, 2007 Sponsored Review The industry of business process outsourcing (BPO) relies heavily on many different outsourcing providers and resources, from providers of data support to engineering support to telephone support. One underlying need of any business is the need to... Continue Reading Posted at 8:08 PM \| Permalink \| Comments
Mar 6	No China/Mexico, Animatics to expand in Rochester Krissy March 6, 2007 Animatics Corp., a Santa Clara, Calif.-based designer and maker of motion-control products, is expanding to Rochester and plans to create 20 jobs within three years, officials announced Tuesday. There may be a trend prevailing in the United States of outsourcing... Continue Reading Posted at 11:34 PM \| Permalink \| Comments
	Is outsourcing to blame for Walter Reed failures Krissy March 6, 2007 Is it public private job competition that has shattered the facility of workers? Not me, but this sentiment is echoed out by lawmakers and Army officials while hearing much publicized issues at the Walter Reed Army Medical Center. Maj. Gen.... Continue Reading Posted at 4:05 AM \| Permalink \| Comments
	Barclaycard to move call center to India Krissy March 6, 2007 If one UK bank is getting back is outsourcing home from India another bank from London Barclaycard has announced that it will shut down its call center in Manchester. A total of 630 jobs will be in jeopardy however this... Continue Reading Posted at 12:29 AM \| Permalink \| Comments
	UK retailers turning to wholesale outsourcing Krissy March 6, 2007 More than non-core tasks or management of individual applications increasingly plethora of British manufacturers and retailers are choosing to outsource all of their IT functions. The study done by Martec International shows that out of top 100 retailers in the... Continue Reading Posted at 12:13 AM \| Permalink \| Comments
Mar 5	Granules signs pact with Matchland Krissy March 5, 2007 Granules India Ltd. has inked an outsourcing deal with New Product Development trader Matchland Pty Ltd. Under the deal New Products Development will outsource the finished quantity of manufacturing requirement to Granules for the Australian market. For the first phase,... Continue Reading Posted at 11:57 PM \| Permalink \| Comments
	Inside India: Special report to explore BPO and tech industry Krissy March 5, 2007 Silicon.com in a special series of reports will discuss India’s competitiveness in the IT and outsourcing world. The practice which took a handy leg up since Y2K and post dot com crash now has reached a stage where NASSCOM the... Continue Reading Posted at 10:45 PM \| Permalink \| Comments
	Morgan Chambers: Splitting £7bn contract in many Krissy March 5, 2007 More mega outsourcing deals are now disbursing the pie amongst niche vendors. Morgan Chambers, an Independent sourcing and advisory services provider which has decided to renew £7bn worth of contract now considering sprinkling it within many specialist niche providers. Are... Continue Reading Posted at 12:21 PM \| Permalink \| Comments
	63% feel more people will work in tech sector in next 12 months Krissy March 5, 2007 For the past few years universities in USA are finding it difficult to get enough bright (that is eligible) students for information technology degrees and diplomas. The next gen may be reluctant to take IT as career and prefer to... Continue Reading Posted at 3:11 AM \| Permalink \| Comments
	Atos Worldline checks into IHG with new payment card system Krissy March 5, 2007 InterContinental Hotels Group (IHG) which owns, manages, leases or franchises more than 3,650 hotels and 540,000 rooms in almost 100 countries across the world now is unveiling a new business-to-business payment card scheme for United Kingdom’s corporate travelers. The new... Continue Reading Posted at 12:55 AM \| Permalink \| Comments
Mar 4	Hershey Co workers are opposing outsourcing Krissy March 4, 2007 Workers at the Hershey Co. are angry lot. In a rally they have furiously asked answers from their employers about why they are laying off upto 3000 employees. The rally goers more than an appropriate answer however wanted to keep... Continue Reading Posted at 5:08 AM \| Permalink \| Comments
	India to outsource visa work to US co. Krissy March 4, 2007 After many companies setting up their outsourcing offices Indian embassy is in the US capital is planning to outsource processing of visas to a US-based company. However, things are not clear as of now whether the 40 staffers that the... Continue Reading Posted at 3:02 AM \| Permalink \| Comments
Mar 3	SA eying UK outsourcing renewing deals Krissy March 3, 2007 India, I think increasingly becoming a text book for the outsourcing world. Analysts worldwide are keeping an eye on the Indian outsourcing market and analyzing it as and when new events keep on unfolding. As UK’s $7 million worth outsourcing... Continue Reading Posted at 2:07 AM \| Permalink \| Comments
	Lloyds TSB hangs up on its Indian call center Krissy March 3, 2007 British banking giant Lloyds TSB is pulling out of India’s Mumbai based call centers. This is only for voice processes and does not include back office and other transaction processing work. The bank’s Mumbai center is estimated to have around... Continue Reading Posted at 12:38 AM \| Permalink \| Comments
Mar 2	National City to outsource some area mortgage jobs Krissy March 2, 2007 National City Corp. will ship certain functions (the number of employees affected is still unknown) of unit National City Mortgage Co., the Dayton (Ohio) Business Journal reported. The spokesperson Kemper did not specify the total number of employees who will... Continue Reading Posted at 11:46 PM \| Permalink \| Comments
	Ohio, pharma outsourcing destination? Krissy March 2, 2007 Well, not all outsourcing work is going to India, China or Eastern European countries. The bioscience industry in Ohio is expected to generate thousands of new jobs. Not core research and development core functions, but other non-core works which has... Continue Reading Posted at 11:07 PM \| Permalink \| Comments
	Philippines call center workers addicted to caffeine, boozing Krissy March 2, 2007 More than concerned human resource department I believe this is can be great social concern. This news from Reuters on Philippines says that call center workers (now 200,000 strong and a good percentage of them are fresh college pass outs)... Continue Reading Posted at 10:45 PM \| Permalink \| Comments
	UK Government overpaying for outsourcing? Krissy March 2, 2007 This piece of information is really surprising. If you think outsourcing is done chiefly to save cost, the study done by ReThink Recruitment will prove you wrong. According to the firm it says IT firms are actually charging government bodies... Continue Reading Posted at 10:24 PM \| Permalink \| Comments
	Banking sector shipping more task to offshore Krissy March 2, 2007 More than cost cutting, offshoring has become a bare necessity now. What was started out by GE and American Express half a decade ago as simple data entry and transaction and insurance processing now rolling in more critical and high... Continue Reading Posted at 4:53 AM \| Permalink \| Comments
Mar 1	Confirmed, Airbus to outsource more, shed 10000 jobs Krissy March 1, 2007 After much dillydallying, debate, union red eye, negotiation and renegotiation the ailing aircraft company Airbus is set to outsource more (here, here) and to cut 10,000 jobs. Taking lead from rival Boeing (after steadily losing market from Boeing, Airbus is... Continue Reading Posted at 4:45 AM \| Permalink \| Comments
	Outsourcing: Everyone, everywhere Krissy March 1, 2007 That’s exactly what the writer felt when he traveled to India last week. He strangely realized that a company is not known/recognized/perceived by its so called nationality and everyone of them, American, German, Dutch, Indian, Chinese actually have set up... Continue Reading Posted at 4:38 AM \| Permalink \| Comments
	CSC signs outsourcing contract with UKvisas Krissy March 1, 2007 Information technology service company Computer Sciences Corporation (CSC) has signed an outsourcing deal with UKvisas. Its client is a joint UK Home Office and Foreign and Commonwealth Office directorate, it operates as the overseas arm of the United Kingdom's integrated... Continue Reading Posted at 3:52 AM \| Permalink \| Comments
	Deutsche Telekom outsourcing plan gets stuck Krissy March 1, 2007 Deutsche Telekom has registered a loss of $1.2 billion, mostly resulted by the charges related to the ongoing program to cut jobs. The owner of T-Mobile may have scored €991 million profit, last year or for that matter clinched an... Continue Reading Posted at 3:37 AM \| Permalink \| Comments
	Federal IT outsourcing to reach $18 billion by 2011 Krissy March 1, 2007 The reason behind bulk outsourcing may lie in the bulk federal technology related workforce which is heading towards retirement. And also future complicated and new age IT demands it seems won’t be met by the aging bygone era’s workforce. Baby... Continue Reading Posted at 2:58 AM \| Permalink \| Comments
	du to start outsourcing operation with Interoute Krissy March 1, 2007 Telecommunications provider from UAE, du has announced plans to offer outsourcing services to other telecom operators. In a media meet CEO Osman Sultan told media persons that the company has inked a deal with Interoute, a European tele-communications networking firm... Continue Reading Posted at 2:10 AM \| Permalink \| Comments

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