Question: Why is the cup holder not working?
Answer from call center help desk: Because it's a CD-ROM drive.
Smile apart, how is the new sunshine BPO industry in Philippines going ahead? Similar to India, in Manila (at Makati), Philippines the scene is also the same.
As dusk settles and most others are heading home, customer-support representatives begin their nocturnal shifts, energized by take-out food from the nearby McDonald's or Starbucks franchises located in the shadow of Business Process Outsourcing buildings, or BPOs.
Similar to India the executives have to change their sleep cycle and get a pseudo name. Starting salary on average starts at $275 compared to domestic industry’s $150-180 a month.
"Call centers have modern workplaces, offer good wages, and you are likely to be surrounded by young people. The job usually attracts people aged 19-35 years old, regardless of their course in college," an operations supervisor at Advanced Contact Solutions, Hazel Manzano, 26, explained.
But unlike India, Philippines workers are increasingly taking shelter to boozing and substance abuse. That’s a serious concern for the government.
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