As UK’s $7 million worth outsourcing contract is going renewal this year along with other countries South Africa is also gearing up to get a big pie of it. In this context Compass Group executive consultant Simon Scarrott has a view that SA should not rely on these issues,
Language skills
Better Time Zone
Rather he points out that
…it will have to show UK outsourcers “a clear demonstrable value proposition…Where most vendors have missed the trick, is demonstrating value. They should also forge links with the advisors who support decision-making at the outsourcers in order to get the inside edge,
Poor language efficiency, low per agent productivity and accelerating staff costs are the reasons, he opines are going against India.
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