Business Process Outsourcing News and Information

Ghana is seriously working hard to have a presence in the outsourcing market. Last year the Ministry of Communication in conjunction with the World Bank has undertaken a study to gauge Ghana’s scope in the outsourcing world. In November 2005 Hewitt India after commissioned by the Ghana government analyzed country’s SWOT (strength, weakness, opportunities and threats) variables. The result has come out now.

The study has benchmarked Ghana against best of 11 outsourcing countries and has come out with some interesting findings. Ghana supposedly scored high percentile point with its size of English speaking people and competitive labor wages.

The Hewitt-India study has recommended that Ghana should concentrate on following vertical markets.

 

1. Medical Transcription
2. Coding
3. Billing
4. Data Processing
5. Customer Contact Processes