Business Process Outsourcing News and Information

Continuing with its 'Trusted Sourcing' initiative, Indian outsourcing body Nasscom has appointed Mr. Shyamal Ghosh as the chairman of the intended independent self-regulatory organization (SRO). It will try to make India a better (and safer) outsourcing destination. A new challenge for sting operators may be…BBC u listening??

The SRO has been set up after allegations in the US, UK and Europe that the India’s much celebrated call centre workers are  stealing and selling data to outside parties incouding BBC journalists.

The multi-layered initiative targets employees, organizations, security  and enforcement agencies and policy amendment too through a ‘4E Framework’

In the line of 4Ps of marketing comes ‘4E Framework’ which is engagement, education, enactment and enforcement.