Business Process Outsourcing News and Information

Millions of jobs and billions of dollars. Well, I agree with the second one but Millions of jobs going to India seem  not a bit, but a lot stretched out figure. Too imaginative. Sorry, I can not agree with this Discovery reportage prepared by New York Times foreign affairs columnist, three time Pulitzer winner Thomas L. Friedman. Also, Sir, Wipro frontman Azim Premji is not the richest man in India. It's Lakshmi Mittal.

Ahh…before you say I am sounding unnecessarily critical let me dip into the vid to extract some interesting sound bytes:

1.    Lot of disposable income, lot of disposable times, 20 year old call center executives. Friedman calls it ‘interesting combination.’

2.    For a telemarketing employee what is the main skill that one should look at? Persistence. (Hmm…determined to slog, customer banging phone down, take rejection with SPIRIT, never say die attitude even if not a single client wants to purchase a baby diaper from you.) (The average statistics, out of 100 calls an average caller make in a day, 95 bangs it down, you have to do it day after day!!!!!)

3.    More than 700 applications everyday. Only 6% make the cut

4.    Accent training (sorry, neutralizing) class has this tong twister session (flapping the ‘T’ sound). Thirty little turtles in a bottle of bottled water. A bottle of bottled water held 30 little turtles. It didn't matter that each turtle had a round metal ladle in order to get a little bit of noodles.

5.    Infosys receives one million applications (mostly software engineers or masters degree with computer applications a year for nine thousand vacancies.  

The 45 minute long video is much more than that. It goes beyond Bangalore and outsourcing…..its moving.