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May31
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UFO in Indian sky. What could be the motive behind? First it was seen in the skyspace above Indian prime minister's residence in New Delhi and then probably it has shifted to Bangalore. So called analysts, strategy makers, think tanks, big time consultants are on the (??) view that UFO more than politico reasons is keener on discussing an outsourcing deal with one of the global companies in Bangalore. 
Don't ask me, what the aliens could be discussing with top people from Infosys, Wipro, Microsoft, IBM, may be from data entry to home tutorial to local journalism from distance, high end software codig, outsourcing can be cure to all business worries.
One comment however sums it up all, someone said after reading the news at Metafilter.
In related news, tonight in Chicago monkeys were seen flying out my butt, as pigs streamed across the skies.
Source To subscribe to news, analysis like these click here
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May31
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RPO or Recruitment Process Outsourcing is damn hot today. The industry is getting bigger and bigger size. I saw people asking me what are the top recruitment process outsourcing or RPO companies? Though I am not aware of whether any...
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In the legal process outsourcing market, India at present enjoys 3 to 4% of the 250 billion global market. By 2010 the country may actually grab up 6-7% of the pie. This information was shared by BPO Council of Associated...
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May30
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Airbus management notwithstanding the roar against its outsourcing decision created by unions and some segments of media will go ahead with its plan of outsourcing. It seems to have getting good result from the exercise and has decided to raise...
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For young guys it can be a good reason to join Linklaters, after all more than half the trainees there are fresh college pass out females. That’s one reason and secondly, young guns will no more have to live life...
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A wonderful article written by Arijit Sengupta about the secret weapons the Chinese BPO industry is having. This blog post is dedicated to that article. 1. India has become complacent with its success. Much like the way British once dominated...
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Workers of a Scottish financial The Capita Group were upset after the news was out that Capita has signed an outsourcing deal with Resolution Plc. Capita will also transfer staff as part of the deal which many believe is temporary...
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Lloyds TSB, one of Great Britain's leading financial services groups has inked a multi-million pound outsourcing deal with Ceridian. The deal is extension between seven year long agreement between Lloyd TSB and Ceridian which has been extended for five more...
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May29
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Well, just in my previous post I wrote,(Relationship)..If it goes sourU won't be able to scoreSee, what US Forest Service has done. Dumb. They actually ended up paying nine times more than the normal expenditure for outsourcing. Ha….height of dumbness....
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If you only thought English along with other European and Latin American language are most soft after language in call centers and outsourcing campuses, think again. You have not counted United Arab Emirates or countries which speak Arabic.One Arabic medium...
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May28
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Well, there were awards for everything. And now we have awards on 'best outsourcing contract.' Ha.HP and Bank of India who are bounded by an outsourcing contract (very new and very happy like a newly wed just over with extended...
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Well, that's not a good news for the job portals or for that matter poaching managers and if the trend gets more momentum, well, their bottomline will certainly going to suffer. But, yes, creative managers always find out opportunities from...
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Future Group from Kolkata, India which owns Pantaloon Retail Ltd. is considering to revamp its entire information technology infrastructure. It has short listed couple of Information technology firms, Cisco Systems and IBM Corp. While Cisco has niche in delivering wireless...
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This outsourcing goes one step deeper or should I say more into grass root level. If till now outsourcing is explored more on selling services to business, this one aims to create a direct American consumer play plugged in from...
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More call centers are coming to Davao City of Philippines. That's certainly a good news for the youngsters who do not find it easy slogging in other cities for job. Now while being in their own city they can avail...
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Indonesia may not be a huge name in the outsourcing industry, but inside the country lot is happening over telecommunication sector. Country's call center industry is getting a direct benefit out of it. Indonesia's leading cellular phone operator PT Telkomsel...
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May27
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Why firms outsource? The latest study from PricewaterhouseCoopers LLP (PwC) found out that a whopping 87% of senior executives feel IT outsourcing actually delivers on the comprehensive business benefits are being projected in the original plan. The study has shown...
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It is believed that approximately one-third of investment management firms will spruce up their utility of outsourcing over the next couple of years. Because of regulatory and investor demand, organizations offering alternative investments try outside companies for help with customer...
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ASP Pisa the financial application services provider from Mexico expectedly has awarded a $935,000 outsourcing deal to IBM overlooking other bidders. IBM will deliver management and integration services for ASP Pisa’s ERP, database and core banking processes. No party associated...
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The electronics industry with the strength of its ever-increasing outsourcing work being sent to low cost countries is poised to increase sharply. India will get a good pie of it, however, it will remain much way behind China. This study...
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The author writes his experience about fixing an internet connection, waiting 3 days speaking with overseas call center agent in Philippines only to later discover that the agent is saying that he can not solve the problem, he needs an...
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May24
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Got it from HT, print version. Scanned it for upload. ...
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May23
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The Bisys Group Inc. a financial outsourcing service provider has agreed to pay $25 million to finish off a Securities and Exchange Commission charge that it is supposed to being entangled in improper accounting practices. The Roseland, N.J.-based company and...
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The latest to join European Union this year, Bulgaria has become a popular outsourcing center for some of the world's premier information technology biggies that gain profit from its cheap highly-skilled workforce while getting the best from the country’s brain...
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May22
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Call center is not investment banking. There is a feeling that call center industry is full of fun, wild partying, endless wines and resource for the cutest chicks and Greek god guys. Since the industry needs young guns out of...
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So, you have decided that you will work in call center and make a promising career out of it. When everyone is doing great, why not you? But before you go out and face the call center interview board let...
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Chinese software industry is going great guns. The Chinese software industry's outsourcing market has reached US$1.43 billion. That is up by 55.4 percent from the 2006. It is believed that (in the mainstream that is where manufacturing holds more prominence)...
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Birmingham City Council has inked a £142m, 10-year long deal with outsourcing firm Capita to give a make over to its much publicized faulty and unfriendly customer service operations. The deal was in fact to Service Birmingham, created specially by...
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The local communist government may use the local media to claim that Calcutta (Kolkata) is becoming preferred IT destination of the country, but the latest result from ASSOCHAM has found something else from its survey. Its report on potential business...
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May21
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Analysts believe that by 2015 some 4 million white collars jobs from US alone will be outsourced to other countries. The number is more or less 350,000 today. So, when the shift is inevitable, the next question that arise is,...
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Tata Consultancy Service (TCS), Accenture and IBM, all are chasing this monstrously huge outsourcing deal from Prudential Insurance. To know the result about who wins the race you have to wait till July. The decision will be unveiled in July....
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What are the best outsourcing companies in India? Please tell me the names of top 10 call centers in India? What are the best call centers to work for in India? I get to tackle questions like these pretty often....
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eTelecare Global Solutions the first Philippine company to release an IPO and enlisted with NASDAQ has announced that it will open a mammoth size 3,000 seat call center in the country. eTelecare Global Solutions already has five call centers in...
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It seems captive offshoring is losing its glow? Latest report by Forrester Research states that unless giant captive offshoring centers of companies like Dell, Microsoft, SAP, Honeywell do not shift their outsourcing operation to third parties, there may lie the...
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Market research firm Frost and Sullivan says more than a third of Australian financial services firms are going to take outsourcing route for information technology and other business process outsourcing requirements. Future figure for banking, financial services and insurance outsourcing...
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May20
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Will the local sands protest? Do they have a union? Don’t you think by this decision from Miami beach, of outsourcing sand from foreign beach will destroy its own characteristics? Well, you don’t have to think hard on that. Don’t...
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Well, people who are surprised to see Pasadena incident and asking all over the places with strange face, how can this happen, how can local journalism be outsourced, let me tell you, yes, local journalism outsourcing sounds too much, but...
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China's Jiangsu Province is launching marketing programs to target business process outsourcing as possible area for robust economic growth in the coming years. Zhang Weiguo, the deputy governor of the state (or province) while speaking with China’s leading newspaper, The...
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Can beautiful Malta become the next outsourcing hotspot like India, China Philippines, Russia and Poland? In call and contact center business process outsourcing Malta has not one but many a strong advantages. Let’s take a look at the list of...
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May19
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There are tons of print mounds and media time being spent on how outsourcing is taking away jobs from US, but are we aware of the giant Indian market where US brands are having an extraordinary run, most of the...
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Forget politically created confusion and moments of indecision, according to the corporate world what are the biggest two dilemmas or worries in the field of outsourcing. In a recently held event called Auto Finance Operations and Technology Summit it has...
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A recent study by Evalueserve, the leading management consulting and knowledge process firm has stated that the size of knowledge process or KPO market in India approximately US$2.5 billion ($3.4 billion) to US$3 billion a year. If the present trend...
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Indians are now doing high end BPO work which is called KPO. Indian firms are taking up jobs in the field of finance, law and health. On healthcare, typical works like patent research can be done pretty cheaply in India....
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At the Qantas Media Awards people saw some unpleasant moments. Journalists who were present there hurled their anger against which last March announced a plan to outsource a good chunk of editorial work from New Zealand to Auckland. The...
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May18
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Market research firm, In-Stat has stated that the Asian contract electronics manufacturing market is poised to grow more than double from $121.5 billion in 2006 to $281.8 billion in 2011. Now that’s damn happy news for people who work for...
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Citigroup will putt its captive business process outsourcing (BPO) arm in India on sale. The bank s per the rumor mill goes has already appointed a merchant banker in US for the perceived sale. The captive arm is called Citigroup...
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Do-it-yourself does not always pay dividend when your own small business’ IT infrastructure is concerned. Well, I am sure, first there is this additional headache and then the additional responsibility to take care of not so easy small business IT...
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After getting away with its teething problems outsourcing as an industry in the developing countries are now on the verge of seeing lot of new things. One of them restructuring of new outsourcing deals. The marketers and seeing more and...
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Almost one-fifth of the food-serving workforce at the In a sudden and shocking note Garden City Casino gets rid of its one fifth of food serving workforce. The casino plans to outsource its food services to control $2 million in...
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May17
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James Macpherson, the publisher and editor of Pasadena Now news mag has dropped the plan of outsourcing the couple of journalists from India's Mumbai and Bangalore to cover Pasadena City council meeting over the internet. Ask him why he shelved...
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Under a strategic partnership with Insurance and financial services group Allianz SE will transfer approximately 500 jobs to Fujitsu Services. The deal is worth £274 million (or 400 million Euro) and as per the contract Fujitsu will provide desktop, network...
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There's no doubt that increasingly after India, Philippines has become the favorite outsourcing hot spot for the best of American companies. In the previous fiscal Philippines has experienced 40-45% growth in outsourcing. At present more than 266,000 Filipinos are employed...
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Is it true that America's immigration policy is driving away world's best and the brightest talents? The H-1B visa program from US which provides 65,000 visas was opened and closed on a single day, on April 2. US authorities have...
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KPO or knowledge process outsourcing can be termed as high value added forms of business process outsourcing or BPO. Unlike random customer service or handling of low end inbound and outbound calls KPO firms deliver high end domain specific processes...
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You will always find n number of people are saying n number of things about how to extract the best from the outsourcing. There are instances when an outsourcing exerise has actually cost more than what it would have cost...
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May16
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20% of O2's total staff strength will simply disappear. O2, the German subsidiary of UK based mobile wing of Telefonica (basically from Spain) will cut up to 1,000 jobs to diminish personnel costs reports Financial Times Deutschland.One reason behind this...
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Fort Myers-based MIVA Inc.(NASDAQ: MIVA) a leading digital advertising and media company unveiled its plans to outsource information technology, development, service and support functions to save approximately $20 million in seven years. Miva's new outsourcing partner is Perrot System which...
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Maternity leave, or as they are called these days parental leave or family leave (probably that sounds more gender neutral) when a mother (fathers also sometimes) takes leave from work in anticipation of a birth (sometimes adoption too) of a...
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Call center agents many a times get into the outsourcing industry as stop gap arrangements. Most of them graduates, a lot of them just after high schools. Some, over the time once got tuned with the industry considers to go...
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What is the definition of Legal Process Outsourcing (LPO)? A kind of high end BPO industry that has been growing rapidly in the recent years. In Legal Process Outsorucing vendors or in-house departments of organisations outsource legal work from off-shore...
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May15
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If you are an IT professional from USA or UK, you fear outsourcing to the most. Are you living in constant fear that any morning after you step into your office you may hear that your job is outsourced to...
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It seems these days everything, from Alpine to Airplane, needle to elephant everything can be outsourced. This theory seems true for the legal process outsourcing (lpo) sector, who would have thought even in 1990s that this kind of works can...
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The fact that India just like software outsourcing services may become the ideal offshore center for legal process outsourcing (LPO) is not well embraced by a section of opinionated US press. But the question is, can they stop it? The...
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What is legal process outsourcing? Read it here. What are the various kinds of LPO? Broadly legal process outsourcing covers the following services: Legal Research: (Definition, what is legal research?): Legal research is the process of identifying and retrieving...
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Yes, its true that Indian lawyers are not physically present at the court verandah and not present while the hearing, but that does not mean they can not while sitting in India, probably in one of Gurgaon’s or Bangalore’s swanky...
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May14
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Seven Trent Water will outsource the data center and support services to number of suppliers. The vendors for the next seven years (hopefully they will complete the term) will deliver data center operations for approximately 120 company sites along...
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Infosys BPO has inked a strategic alliance with India’s TV 18 Group to form a media outsourcing platform. It will launch Source 18 to provide a full spectrum of outsourcing services to media and entertainment companies across the globe. Unsurprisingly...
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You must have heard stories about how high the rate of attrition eats up outsourcing botomline. In India, the scene is no different. But over the years the as the industry is settling down, the rate of attrition is also...
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After EXL’s Nasdaq listing and WNS’ with New York Stock Exchange (NYSE) it’s the heavyweight multi business process outsourcing Genpact Limited’s turn to make hay while sun shines (touchwood) at the foreign locales. Before I go ahead with the news...
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Italian clothing brand United Colors of Benetton has slashed prices down by 20 per cent this summer thanks to much lower production costs from suppliers in India. The one fifth cut in price also will increase demand, insiders feel. Hong...
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May13
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Whether you are fresher or experienced in the call center industry, we know there many a people actually struggle with interviews though eligibility and knowledge wise they are probably the ideal candidate for the job. One thing that you should...
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May12
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Kantar Operations, a Rock Island based market-research call center is closing making its 252 employees redundant. The management is however empathizing with its employees and offering them resume writing tips and helping them so that they get jobs outside the...
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I am sure no one will call this Princeton professor crazy, because he has said that ALL accountants in UK could be out of jobs by next generation. A well respected US economics professor, Alan Blinder is on the view...
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Local journalism is no more local now. The news field is Pasadena, the wealthy city just outside Los Angeles, but instead of the local journalists it will probably be written by people from India. James Macpherson, editor and publisher of...
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What is the most cost beneficial function to outsource? Well, its IT infrastructure outsourcing. Who says? Says the survey undertaken by Info-Tech Research Group amongst 1,600 business houses in US. The study says that infrastructure outsourcing reaps up to 27%...
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The physical process of manufacturing certainly is closely linked with innovation. The only way you can explain the rise and rise of Japanese car maker’s fortune in US market. Outsourcing of manufacturing jobs to far reach countries has been accused...
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May11
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That US is falling behind in science and maths to India and China is no secret. Even President Bush has advised Americans to concentrate on science and mathematics than ever before. Is America acting hard on this? Or is it...
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May10
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Managing freelance and remote call center agents is not an easy task. Though the practice has started off well and the practice has been perceived as a creative one. It also has proved to be good enough for contingency planning...
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May 9
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Affiliated Computer Services’ announcement of getting a five five-year outsourcing contract to deliver call center services to electronic benefit transfer (EBT) recipients in the State of Texas is not the news. I want to take your attention to this news....
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Amidst extremely tensed employees and worried shareholders (both very seldom shares common interest) Bayer AG management has decided that it wont sell or outsource parts of the Bayer Industry Services until 2010, reports Forbes. It has also decided that it...
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IT heavyweight Cognizant and the Netherlands (Holland) based IT service provider, Ordina have signed an outsourcing contract with Dutch bank, Rabobank. As per the contract, Ordina and Cognizant would together provide outsourced services to Robobabk as part of a 7...
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May 8
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According to Gartner’s Morello for IT workers an affective way to fight with the outsourcing is to be a “versatilist.” What is a versatilist? In the age of specialization he/she needs to be a multitasking guy with multi level skills....
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A new CIO (Douglas Pontious)is appointed, a new wireless client has been acquired and a new breath of air has enlivened StarTrek Inc. which is all set to reopen its Petersburg's call center which was closed four months ago. Things...
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The ears of native Topekans must be ringing with the tune of hundreds of new jobs that are coming their way. Not a few, or dozens, not less than 600 jobs are moving to Topeka. Alorica Inc., California based a...
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Electronic Data Systems (EDS) has bagged a contract worth approximately $1 billion to deliver a range of technology services to KarstadtQuelle. It’s an eight year contract. KarstadtQuelle is a leading operator of retail and travel outlets in Europe. The major...
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May 7
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That from June 1, Walt Disney hotels will be purely smoking free zone can act as a catalyst to the fact that the smoke, the confusion, the murkiness is gone as far as Disneyshopping.com is concerned. Disneyshopping.com has been facing lot...
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Is something serious stinking cooking between Convergys and Fifth Third Bancorp? Or else why the original outsourcing contract between them, which was supposed to run through 2008, was nullified two years early? Is it true that midway in between the...
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That Accenture, $16 billion global consulting and technological services company, will have its biggest employee base is not unknown to us, but the questions that many a asked was, would India’s Silicon city, Bangalore (or Bangaluru) will be able to...
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With the country undoubtedly set to experience a talent shortage of around half million people in the next few years, there is one industry which is all set to cash on the scarcity of manpower. This is the industry which...
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Forget general Tom-Dick-Harries, even superheroes are not safe from outsourcing. It’s a well known fact that Indian movie studios have lend a hand in the making of movies like Spiderman 1, 2 and 3. These Indian studios have already posed...
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May 6
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1. The part of an organization that handles inbound/outbound communications with customers.2. Any location within a company where quantities of incoming and/or outgoing calls are handled by people, telephones, and computers. Call centers route calls to the appropriate agent or...
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For some, management skills can be learnt on B-schools and some learn it from on the spot, from the crooked world of management. You learn it on B-school campus or off it, the basic rules always remain the same. They...
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If you wonder broadly what skills, proficiencies and competencies are required to crack the jackpot in BPO, look no further. The secret mantra is out from one of the best outsourcing and management consulting companies of the world. Capgemini’s HR...
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Kiwi companies are not reaping the bets benefits of outsourcing like other developed countries. After conducted this global survey on outsourcing, Strategic Evolution, amongst 659 companies worldwide, one of the leading consulting companies KPMG has stated that in management proficiency...
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Black Box Network Services' Murfreesboro call center will take its head strength to 150 from present 50. That’s not all, the call center will also operate in 24*7, that’s three shifts, from present one morning shift. Good news certainly for...
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May 5
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The rumor that Google will buy SimplyHired first broke by Alarm:Clock today morning. If not business reasons, the job search engine certainly has some other non-(business)-sense news for the acquire, being weighed here, Simply Hired almost seems like it was...
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May 3
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This move undoubtedly has surprised many industry pundits. For Chris Stone, the charming and somewhat adventurous CEO of Northgate this is an aspiring move that will fulfill his ambition of turning Northgate Information Solutions into world’s biggest payroll processing company....
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After much dilly dallying, debate and deliberation global financial services giant Citigroup has decided to buy Bisys Group, an outsourcing service provider for the financial service sector for more than 1.4 billion dollars, all in cash. Yes, you have heard...
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Indian IT heavyweight Infosys Technologies has scored top in overall strategy in applications outsourcing (AO) among North American AO providers. The result has been published in Forrester Research’s (the leading management consulting and research firm) “Forrester Wave: North American Applications...
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May 2
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Well, some outsourcing deals really sometimes go sour when they fail to apply basic principles of IT management efficiently onto the contract. This sensational revelation comes from PricewaterhouseCoopers (PwC) which audited Swansea City Council’s £83 million outsourcing deal. Surely, you...
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Clinical outsourcing till now broadly happens at the first stage only, for more critical second and third phase that is drug development etc. the process is done in-house. That’s the finding of the survey done by Cutting Edge. But that...
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Outsourcing more costly than doing it in-house, and it costs on average 20% more. When a section of media as well a section of industry (there is no proof that these inclined studies are industry sponsored) is hell bent on...
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What would be the next wave of outsourcing will be like? Can we call it outsourcing 2.0? But it’s certain that the next wave will deal with most of the aspects of an organization’s business activities to settle on if...
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US IT major Fiserv Inc. is on a major expansion drive in India. In the next couple of years it is going to increase its headcount by 5,000. The company has set up its Indian subsidiary center in 2005, Fiserv...
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May 1
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Things going smooth with both of them. Premier Travel Inn, a Whitbread company has extended its business-to-business card services technology deal with Atos Origin for next five years. The Premier Travel Inn Business Account service is exclusively designed to give...
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Sanjiv Gossain from Cognizant has written an interesting piece on outsourcing (however, why the title of the essay is called, Fourth Generation Outsouricng, is above my guess, along with the last I am pretty clue less with the first, second...
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On a definitive strong note a Senator Barbara Mikulski, D-Md proposal states that “the costs of employees’ retirement benefits would not be factored into decisions on whether federal jobs should be outsourced to the private sector.” The measure some feel...
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IBM may have sent more than $6 billion worth of outsourcing work to India, but to woo and win state government business it is also going to employ more than 1000 with its partners in Daleville and in Indianapolis. IBM...
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