Business Process Outsourcing News and Information

The author writes his experience about fixing an internet connection, waiting 3 days speaking with overseas call center agent in Philippines only to later discover that the agent is saying that he can not solve the problem, he needs an on-site technician for this. The writer is amused, after the entire Internet provider’s physical office is not more than few miles away from his place.

After some minutes to author’s surprise someone came to fix the internet connection. Read next how the lady author describes the incident:

At that precise moment, no kidding, a burly mountain man rapped at the door: ``Are you Ms. Parker? I'm from Charter Communications and I'm here to fix your modem.''

Well, hallelujah and hit delete. I wanted to hug the guy. Love the accent. Love the all-American, gung-ho, can-do attitude.

We all know how some Americans are strongly opposed to the idea of outsourcing and call centers in India, Philippines etc. This article fairly testifies that.

She finishes off with

Here's the deal, Corporate America: We want our customer service back. We want it stateside. We want it homegrown, human and yesterday.

Revolt, America! Tea to the harbor!