You will always find n number of people are saying n number of things about how to extract the best from the outsourcing. There are instances when an outsourcing exerise has actually cost more than what it would have cost in-house. We have seen in the last couple of years big to small players from many a verticals could not derive the desired result from outsourcing exercise.
I was reading a wonderful article at Processor magazine where the writer has addressed some very basic issues on outsourcing and how effectively to exploit the opportunities and eliminate the headaches.
The article was written in 2004 but you will realise how contemporary the ideas are even today.
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