KPO or knowledge process outsourcing can be termed as high value added forms of business process outsourcing or BPO. Unlike random customer service or handling of low end inbound and outbound calls KPO firms deliver high end domain specific processes and business expertise. It may include research and work on intellectual property, equity and finance, market analysis, database management etc. In fact on a broad sense, it can include white collar jobs from any and every industry. Be it media outsourcing, legal process outsourcing (LPO), a KPO can be set up in any near shore or offshore center on any given industry and vertical.
I have included some KPO services that are outsourcable:
* Research, Development & Analysis
* Business and Technical Analysis
* E-Learning Solutions
* Cartoon Animation & Design
* Business Management & Market Research (Qualitative and Quantitative)
* Pharmaceuticals, Biotechnology and Healthcare
* Medical Services
* Writing & Content Development
* Legal Services or Legal Process Outsourcing
* Media Outsourcing
* Intellectual Property (IP) Research
* Data Analytics
* Logistics and Data Warehousing Analysis
* Network Management
* Corporate Training & Consultancy
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