Business Process Outsourcing News and Information

1. The part of an organization that handles inbound/outbound communications with customers.

2. Any location within a company where quantities of incoming and/or outgoing calls are handled by people, telephones, and computers. Call centers route calls to the appropriate agent or operator.

3. An authorization request response displayed on the credit card terminal screen, generated by the issuer or through stand-in processing. The merchant must then call for a voice authorization. If an approval is given, the user must enter the approval code manually into the POS device as a "force" or "post-authorization."

4. a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers) 

5. Industry term referring to a company phone center that handles such services as help desk, customer support, lead generation, emergency response, telephone answering service, inbound response and outbound telemarketing.

6. A customer contact function that fields incoming service and help requests and may conduct outgoing marketing and telemarketing activities.

7. A call centre (Commonwealth English) or call center (AmE) is a centralised office of a company that answers incoming telephone calls from customers or that makes outgoing telephone calls to customers (telemarketing). Such an office may also respond to letters, faxes, e-mails and similar written correspondence. However the term contact centre (Commonwealth English) or contact center (AmE) is often applied when such multiple functions are blended in one office. 

8. A location staffed by telemarketing, telesales, or technical support staff. Often times, call statistics are calculated and displayed on displays

9. A functional area within an organization or an outsourced, separate facility that exists solely to answer inbound or place outbound telephone calls; usually a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services, including customer support, operator services, directory assistance, multilingual customer support, credit services, card services, inbound and outbound telemarketing, interactive voice response and web-based ...

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