BPOTiger: June 2007 Archives

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Jun30	8 reasons why Infosys-Capgemini deal wont materialize Krissy June 30, 2007 Know More: My Take Infosys Capgemini, Infy Lets forget the media hype. Lets forget the ups the respective stock markets have shown, its still seems like a non-matching combo. Infosys and Cap Gemini does not look like pair. Why it wont be deal, eight reasons: 1. For 2007-08 Infosys has projected a 28-30% revenue growth where for Cap Gemini its mere 8%. 2. Infosys’ operating margin stood at approximately 31% in the end of 2007, Capgemini had a disastrous 5.8% 3. Cap Gemini is too huge, its mammoth in size, Infosys’ turnover is $3.1 billion, Capgemini’s $10.35. 4. Will Infosys be comfortable while compromising its margin embracing 70,000 employees of CapGemini, who again are not much culturally aligned? 5. Infosys, as seems to be, believes in organic growth. The head honchos there do not strongly believe in acquisition for a quick bottom line boost. 6. Yes, Infosys is weak in consulting part, but if you keep ‘consulting’ aside Infosys and Cap Gemini have complementary strengths. Then, you need to ask, why this acquisition is taking place at the first place? 7. Infosys next may look for a smaller consulting unit. 8. Infosys is a debt-free company and this philosophy goes down deep into its mission and vision statements. Though raising a debt for special purposes wont be difficult, is Infosys (Tata-Chorus deal did hurt TCS) ready for a big debt? More: Infosys' Capgemini Plan: Is it a saga of identity crisis? To get News, views, analysis, joke, humor, even bitching of outsourcing world Subscribe here Posted at 10:48 PM \| Permalink \| Comments
Jun30	Infosys' Cap Gemini plan: Is it a saga of identity crisis? Krissy June 30, 2007 How much global company Infosys is, I mean perception wise, even in its own country? How urgent is the need to acquire a global brand not only to mash its image up, but also to get equipped to take on... Continue Reading Posted at 12:24 PM \| Permalink \| Comments
	Swiss Re extends CSC's contract till 2014 Krissy June 30, 2007 Who says longer outsourcing contracts are thinning like white tigers? Swiss Re, one of the leading names in the reinsurers world has extended its contract with Computer Sciences Corporation (CSC) which will run through 2014. Swiss Re has been CSC’s... Continue Reading Posted at 11:58 AM \| Permalink \| Comments
	Hillary Clinton turned anti-outsourcing two days after Indian American body's $2 mln fund raising event Krissy June 30, 2007 I just wanted a sound bye from Barack Obama who very recently suggested that Clinton was benefiting from Indian American ties at the expense of native US workers. Did he expect such pro-outsourcing comments from the lady? I also wanted... Continue Reading Posted at 11:23 AM \| Permalink \| Comments
	Brazil is roaring in IT outsourcing market Krissy June 30, 2007 Brazil’s IT market is on song. According to Frost & Sullivan, the consulting firm’s analysis the country’s IT Infrastructure Outsourcing Services Market has earned a revenue of $1.1 billion in 2006 and slated to earn triple of the amount, that... Continue Reading Posted at 9:15 AM \| Permalink \| Comments
	Can you say NO to outsourcing Krissy June 30, 2007 If section of CIOs are having sleepless nights you cant blame them. Outsourcing crazy CEOs simply cannot see anything beyond outsourcing. CEOs may find the trend as instant noodles, tasty, cheap and being delivered fast. But not always. According... Continue Reading Posted at 8:20 AM \| Permalink \| Comments
Jun29	Call center agent interview: 8 mistakes u must not COMMIT Krissy June 29, 2007 I have seen many a candidates who look astonishing by their paper and their paid CV but…believe me absolute disasters in person. Forget other thing, they don’t even know much about their CV. Imagine, the interviewer is asking, "OK, take... Continue Reading Posted at 2:19 PM \| Permalink \| Comments
	After BPO, KPO, LPO comes PPO Krissy June 29, 2007 Once there were 4Ps in marketing. Now there are people, process, performance, proclamation and all. Ditto, first there was BPO, them came KPO, then LPO, RTO. Last on the block comes PPO. For the uninitiated, like me, PPO is person... Continue Reading Posted at 12:48 PM \| Permalink \| Comments
Jun28	Xansa reportes profit after two long years Krissy June 28, 2007 Xansa is again back to growth path. In the recent past it may not have succeeded but this time round positive indication are coming right there. Report: Xansa has reported a 23% increase in pre-tax profit to £16.4m for the... Continue Reading Posted at 5:30 AM \| Permalink \| Comments
	Linklaters selects SAVVIS for second outsourcing contract Krissy June 28, 2007 After Unisys, Linklaters has completed its second outsourcing deal of the season. This is going to be a five-year multi million pound dollar deal (what does this mean, it means the exact value of the deal is not disclosed) with... Continue Reading Posted at 5:15 AM \| Permalink \| Comments
	BBC-Siemens outsourcing deal amidst debate Krissy June 28, 2007 That BBC has cut a £1.5bn IT outsourcing deal with Siemens Business Services has not gone well with the MPs there. They are alleging that BBC is over-estimating its cost savings. The rumor is also on the air that BBC’s... Continue Reading Posted at 4:19 AM \| Permalink \| Comments
	Companies to outsource more irrespective of outcome Krissy June 28, 2007 Over the last couple of months I have found numerous reports on how outsourcing is not delivering and how clients are not getting the best benefit and how some of them have burnt their fingers over outsourcing issue. This... Continue Reading Posted at 3:46 AM \| Permalink \| Comments
Jun27	Top 20: Best wage, salary payer in India Krissy June 27, 2007 1. HCL Infosystems2. Hexaware3. RMSI4. Cadence5. TCS6. Aztecsoft7. Nucleus8. Induslogic9. Kanbay10. Cybage11. Accel Frontline12. Geomatric13. Sierra14. Flextronics15. Computer Sciences Corporation16. Interra17. Sasken18. NIIT Technologies19. Wipro20. InfosysThat’s the best salary pay masters for 2006. The source, let me tell you is... Continue Reading Posted at 5:17 PM \| Permalink \| Comments
	Call center, BPO, Sex, AIDS & India: Sensational Journalism Krissy June 27, 2007 An interesting article came out in Times of India, on whether HIV test should be made mandatory for BPO and call center in India. The reported moves to begin HIV testing in the call centres have brought the focus... Continue Reading Posted at 3:47 PM \| Permalink \| Comments
	Ukraine No. 1 outsourcing country in Eastern Europe Krissy June 27, 2007 Which country is the IT outsourcing king in Eastern Europe? Its Ukraine. Ukraine has best of clients from Western Europe and US. In between 2000 to 2005 Ukraine has grown on average 50% year by year. As the demand... Continue Reading Posted at 1:09 PM \| Permalink \| Comments
	LPO: Legal Process Outsorucing expand to an annual value of $4-$5bln Krissy June 27, 2007 The headline of the article says, there is new law in the LPO space. The intro says American organization now can outsource legal work to India. I thought there must have some new law being implemented which will enable outsourcing... Continue Reading Posted at 1:04 PM \| Permalink \| Comments
	Not India, Philippines is competing with China & Malayasia Krissy June 27, 2007 Not India, but growth of China and Malaysia in the BPO space are worry point for Philippines. According to NASSCOM China's BPO industry is worth $1.06 billion for 2006. Malaysia's BPO market, on the other hand as per IDC... Continue Reading Posted at 11:36 AM \| Permalink \| Comments
	Capgemini's outsourcing initiative for North America Krissy June 27, 2007 Capgemini, which is fast expanding in India and recently has acquired Kanbay has announced major enhancements and some brand new services (unheard of for Capgemini) as part of its extended outsourcing portfolio. Capgemini is first-to-market delivering outsourcing organization with Business... Continue Reading Posted at 10:24 AM \| Permalink \| Comments
	General Dynamics extends outsorucing contract with CSC Krissy June 27, 2007 Computer Sciences Corporation (CSC) has extended an IT outsourcing contract with General Dynamics Armament and Technical Products, a business unit of General Dynamics. The five-year agreement is worth $118 million.CSC will continue to provide information technology services, which include desktop... Continue Reading Posted at 1:26 AM \| Permalink \| Comments
Jun26	Online tutors lured by outsourcing firms Krissy June 26, 2007 Online tutorial is now going mainstream. I saw math, science teachers to garner some extra cash try their luck online, that was more an individual effort, but now gauging the opportunity, where distant online tutors will coach students from US,... Continue Reading Posted at 11:52 PM \| Permalink \| Comments
	Peckham Inc. to add 200 jobs in Lansing Krissy June 26, 2007 Peckham Inc. has decided that it will take more than 200 people on board at its passport-related call center for the State Department, Lansing State Journal reports. The unique part about their recruitment process is in stead of relying on... Continue Reading Posted at 2:16 AM \| Permalink \| Comments
	Biggest myth of about outsourcing Krissy June 26, 2007 I don’t know, should I believe this report or not. This sounds unbelievable. Read this: [Contrary to what many people think, most call centers serving U.S. customers - service centers in remote locations that handle telephone and Web-based inquiries -... Continue Reading Posted at 1:57 AM \| Permalink \| Comments
	So outsourced pollution Krissy June 26, 2007 There are many US and European companies are outsourcing not only service but manufacturing and product related jobs also, largely to China and other countries like Philippines, Malaysia etc. The debate may go on and on about whether outsourcing... Continue Reading Posted at 1:38 AM \| Permalink \| Comments
	Taipei: Manufacturing outsourcing only to grow Krissy June 26, 2007 Taipei is doing great in manufacturing outsourcing space. Its solely because of growing outsourcing orders for notebooks and PCs that Taipei export rose by healthy 11.92%. In April, Taipei clocked US$27.46 billion in export orders which represents an increase of... Continue Reading Posted at 12:54 AM \| Permalink \| Comments
Jun25	Philippines call center industry, why its one of its kind? Krissy June 25, 2007 Business Process Outsourcing is considered as one of the fastest growing industries in the world and after India, its Philippines which is benefiting most from this new age business phenomenon. Before I go into statistics and numbers, let me tell... Continue Reading Posted at 12:56 PM \| Permalink \| Comments
	Best call center locations in Manila, Philippines Krissy June 25, 2007 Like Gurgaon of India, Metro Manila (Metropolitan Manila) in Philippines hosts the most number of outsourcing call centers. Like Gurgaon of India, Metro Manila also falls on National Capital Region (NCR). It contains city of Manila (it’s a beautiful city,... Continue Reading Posted at 11:36 AM \| Permalink \| Comments
	First Data Corp call center to down shutter Krissy June 25, 2007 First Data Corp in Daytona is closing. Not tomorrow, not abruptly, but in a phased manner. By 2008 spring it will close its center and would lay off 400 employees. Last to last month while reshaping another center at Daytona... Continue Reading Posted at 11:09 AM \| Permalink \| Comments
	Ultizen gets $1.5mn from Dragonvest Krissy June 25, 2007 Dragonvest loves China. Dragonvest is an investment company and it just pumped in 1.5 million in Shanghai-based Ultizen Games. The later is a game development outsourcing company from China which delivers a variety of outsourcing services including design, porting, programming... Continue Reading Posted at 9:43 AM \| Permalink \| Comments
	outsourcing myths and pharma industry Krissy June 25, 2007 Wall Street Journal has unveiled a report on outsourcing which states that companies’ high hopes of cost savings and attaining superior efficiency always does not materialize. I have already discussed seven myths of outsourcing here. One would wonder, however, to... Continue Reading Posted at 8:36 AM \| Permalink \| Comments
	Genpact GE to set up Hyderabad center Krissy June 25, 2007 Genpact, GE’s offspring and India’s third largest BPO firm, a worldwide provider of high-quality business and technology, in conjunction with government of Andhra Pradesh will set up its third state-of-the-art campus. It will be a mammoth IT enabled service technology... Continue Reading Posted at 7:44 AM \| Permalink \| Comments
Jun24	Brazil: Big strategic outsourcing deals by 2008 Krissy June 24, 2007 Brazil may see some big outsourcing partnerships, acquisitions happening between IT outsourcing companies by the end of 2008. Top local IT companies, which seem are on sale are CPM, Politec, Tivit, Stefanini and Neoris. The outsourcing deals till now have... Continue Reading Posted at 3:16 PM \| Permalink \| Comments
	Wage inflation makes India less attractive? Krissy June 24, 2007 Take this example, employee payment costs increased by 15,000,000,000 dollars in 2005-06. If sounds whopping to you, let me tell you, during 2006-2007, payment on employees stood at staggering 22,000,000,000 dollars. That’s 30% increase. Lot of management companies are asking... Continue Reading Posted at 2:28 PM \| Permalink \| Comments
	India best 5: salary pay master- top & best companies Krissy June 24, 2007 First. Let me tell you that in India salary matrix has been rising pretty fast for quite some time. Big multinationals like IBM, Accenture, EDS, Oracle, Microsoft have started coming to India, they have made the salary benchmark a bit... Continue Reading Posted at 2:03 PM \| Permalink \| Comments
	Intel fear inside, AMD to outsource chip manufacturing Krissy June 24, 2007 Intel’s intense and fierce marketing measures seem to have made AMD quite helpless. Or should I say AMD is feeling the heat of competing with such a mammoth size firm. AMD, world’s second largest chip manufacturer, to compete with Intel,... Continue Reading Posted at 1:18 PM \| Permalink \| Comments
	Boston Herald to outsource to Publishers Circulation Fulfillment Krissy June 24, 2007 Akin to US Postal Department’s delivery service, Boston Herald from coming August 20 will start outsourcing home delivery service. A Maryland Company, Publishers Circulation Fulfillment that does "distribution outsourcing solutions to the publishing industry" will take care of home delivery... Continue Reading Posted at 12:00 PM \| Permalink \| Comments
	US pharmaceutical groups to reduce drug development cost go outsouricng Krissy June 24, 2007 In a recent report published from the house of McKinsey reveals that large US pharmaceutical companies to reduce the cost of new drug research and development (on average ranges between $600 million to $900 million) are going outsourcing. It is... Continue Reading Posted at 8:46 AM \| Permalink \| Comments
	US Postal Service outsourcing, labor unions to protest Krissy June 24, 2007 There is something wrong with the US Postal Service. Only the other day at Cleary Square Post Office in Hyde Park in Boston customers exchanged some heated angry and loud words with clerks of Postal Office over the long wait... Continue Reading Posted at 7:13 AM \| Permalink \| Comments
	2 much coffee: Graveyard shift’s nightmare Krissy June 24, 2007 Coffee helps you keep awake, in all the call centers of the world, I think; you will find free coffee vending machines. You may not find other necessary required instruments, but you will surely find one coffee vending machine. The... Continue Reading Posted at 2:30 AM \| Permalink \| Comments
Jun23	Graveyard night shift health problems, how to win it? Series-4 Krissy June 23, 2007 So, I have been discussing about graveyard shift, the problems that it creates, sleep disorders etc. Here I will take you to the measures which if being implemented properly I am sure will give some very good result. 1. In... Continue Reading Posted at 11:31 PM \| Permalink \| Comments
	How non BPO, call center people tackle graveyard shifts: Series 3 Krissy June 23, 2007 Before you start reading this piece I would like to request you to have a look at here and here where I have discussed graveyard shifts, health hazards and repercussions of lack of sleep on call center agents. But, call... Continue Reading Posted at 10:49 PM \| Permalink \| Comments
	No sleep, graveyard night shift and call center: Series 2 Krissy June 23, 2007 Ok, we were discussing how graveyard shift makes its toll on call center agents, team leaders, managers etc. And it’s a fact that more and more BPO executives who work in night shifts are falling prey to it. The biggest... Continue Reading Posted at 9:29 PM \| Permalink \| Comments
	China: More emphasis on manufacturing Krissy June 23, 2007 The Chinese government will roll out a plethora of incentives including many tax incentives and rebates along with other credit supports to boost the nation's services outsourcing industry. The report has appeared in China’s leading news paper, China Daily.... Continue Reading Posted at 1:07 AM \| Permalink \| Comments
	Can China beat India in IT outsorucing? Krissy June 23, 2007 Everyone is more than curious to know about this, can China outperform India in the future in the information technology and outsourcing space, or can it be vice versa? Skill or no skill, English or no English, China is... Continue Reading Posted at 12:42 AM \| Permalink \| Comments
Jun22	Wipro, Infosys to get into LPO Krissy June 22, 2007 Earlier NASSCOM from India has pegged the LPO (Legal Process Outsourcing) industry at $3-4 billion. Though the prediction is rosy not many BPO or KPO firms are undertaking LPO processes. In fact, one NASSCOM official said the other day that... Continue Reading Posted at 3:19 PM \| Permalink \| Comments
	China: More emphasis on manufacturing outsourcing Krissy June 22, 2007 The Chinese government will roll out a plethora of incentives including many tax incentives and rebates along with other credit supports to boost the nation's services outsourcing industry. The report has appeared in China’s leading news paper, China Daily.... Continue Reading Posted at 3:39 AM \| Permalink \| Comments
	China: More emphasis on manufacturing outsourcing Krissy June 22, 2007 The Chinese government will roll out a plethora of incentives including many tax incentives and rebates along with other credit supports to boost the nation's services outsourcing industry. The report has appeared in China’s leading news paper, China Daily.... Continue Reading Posted at 2:53 AM \| Permalink \| Comments
Jun20	AMD to outsource chip production, what next? Krissy June 20, 2007 Advanced Micro Devices (AMD) is considering to outsource production of its microprocessor. For the world’s second biggest manufacturer of central processing units (CPUs) for personal computers it’s a ploy to save on fabrication technology development expenditure. Please don’t AMD for... Continue Reading Posted at 1:22 PM \| Permalink \| Comments
	Financial service companies set the outspurcing ball rolling Krissy June 20, 2007 Financial services outsource their service more than any other sectors. That’s not surprising, probably, being financial firms, they better know the value of money more than anyone else. As outsourcing is getting rid of its teething problems more and... Continue Reading Posted at 12:53 PM \| Permalink \| Comments
	R&D outsourcing, more strategic Krissy June 20, 2007 The volume of complex work may grow, the political issues may soar, but R&D organizations are increasingly sending more work to outsource. Outsourcing of a variety of variables of an organization's business functions has been on now for more than... Continue Reading Posted at 11:38 AM \| Permalink \| Comments
	Forrester recognises Wipro for its services Krissy June 20, 2007 I am still to lay my hands on “The Forrester Wave: Global IT Infrastructure Outsourcing, Q2 2007,” I have searched but could not find the trace of it, possibly the report is locked for now and available only against payment.... Continue Reading Posted at 11:10 AM \| Permalink \| Comments
	Outsourcing myth face reality and how Krissy June 20, 2007 Outsourcing is mired with countless myths. Some of them that really shook the people’s mind are:1. All the jobs are vanishing from America/Europe/UK/first world to the less developing countries.2. No new jobs will be created 3. The rate of jobless... Continue Reading Posted at 9:46 AM \| Permalink \| Comments
Jun18	Raman Roy to open new Quatrro center in Kolkata? Krissy June 18, 2007 Now that is called back to square one, serial entrepreneur and often called as father of outsourcing in India (He helped GE and American Express to set up outsourcing centers in India) Raman Roy is going back to Kolkata (Calcutta)... Continue Reading Posted at 3:39 PM \| Permalink \| Comments
	The Outsource Group buys Specialized Receivables for undisclosed sum Krissy June 18, 2007 The Outsource Group, an account receivable management firm specializing in health care vertical has embraced Specialized Receivables. The later is a third party liability collection agency from Wakefield, Mass. The financial deal is not disclosed. By this amalgamation, both the... Continue Reading Posted at 2:29 PM \| Permalink \| Comments
	US companies sending more legal work to India Krissy June 18, 2007 Law firms and individual attorneys have been outsourcing some of their and their clients' legal processes work to India, now it seems taking a cue from them US law firms have also started sending work to the country. To... Continue Reading Posted at 1:15 PM \| Permalink \| Comments
	Solutions matter more than destinations in outsourcing Krissy June 18, 2007 It's not amusing to here that more than destinations CEOs are more concerned about solutions and results. Well, it may seem that organizations which are sending outsourcing work to countries like India or Philippine, have a fixation towards them. Not... Continue Reading Posted at 11:22 AM \| Permalink \| Comments
	StarTek & Asurion's call center to expand Krissy June 18, 2007 The management of a Weld County-based call center has decided to increase its workforce by more than 100 employees. StarTek Inc had a modest start in Greeley in 1987 and since than it has been growing at a healthy rate.... Continue Reading Posted at 10:05 AM \| Permalink \| Comments
	HDFC-Barclays selling Intelenet to Blackstone Krissy June 18, 2007 They have established the outsourcing firm together three years ago, the time when BPO and outsourcing fever could not reach the optimum level, but now, Barclays Bank and HDFC Bank have decided to sell their stake in Intelenet Global Services... Continue Reading Posted at 8:46 AM \| Permalink \| Comments
Jun16	LPO Jobs: How to get one? Series-1 Krissy June 16, 2007 LPO or legal process outsourcing is the latest buzzword today. More and more jobs are being sent to countries like India. If you are a law graduate or a general graduate in arts, science or business studies, you can very... Continue Reading Posted at 11:46 PM \| Permalink \| Comments
	Wachovia & Genpact to outsource to Philippines Krissy June 16, 2007 If you think that this is the first ever outsourcing move from Wachovia, you are mistaken. The bank has been outsourcing technology related process work to Genpact, a GE wing since 1995. Critics may say call centers are not giving... Continue Reading Posted at 6:53 PM \| Permalink \| Comments
	Call center training changing with times Krissy June 16, 2007 Trainings in call center has been experiencing a paradigm shift in the recent past. Gauging the client’s ever increasing demand and more high end process specific skill set requirements, HR managers in conjunction with best of coaching brains from the... Continue Reading Posted at 3:25 PM \| Permalink \| Comments
	ANZ to outsource, union to stop Krissy June 16, 2007 Australian union leaders have appointed a chief who will try to diminish the effect of outsourcing, because Australia and New Zealand Banking Group (ANZ) is sending more than 40 jobs to India, Bangalore. They must be considering this job shifting... Continue Reading Posted at 2:33 PM \| Permalink \| Comments
	Outsourcing myths busted Krissy June 16, 2007 In recent times aplenty media reports were written on how outsourcing is not yielding desired results, how some clients are not happy with the outcome, how the spiraling and sometimes hidden costs (mostly when the contract comes towards an end)... Continue Reading Posted at 12:59 PM \| Permalink \| Comments
Jun15	KPO jobs raining for chartered accountants Krissy June 15, 2007 You may wonder what is the limit for KPO? What are the fields that it can not delve into? Latest in the know will tell you that chartered accountants in India are highly in demand. One educational institute in India... Continue Reading Posted at 11:50 PM \| Permalink \| Comments
	GlobalLogic is on a hiring spree Krissy June 15, 2007 Outsourcing product development firm GlobalLogic plans to implant its space in the embedded software market in India and China. The plan may also include some high voltage software outsourcing firm acquisition in both these countries. In India, GlobalLogic is scouting... Continue Reading Posted at 11:13 PM \| Permalink \| Comments
	Outsourcing saves less but improves quality: TPI study Krissy June 15, 2007 Savings from outsourcing is an inflated myth? Well, it seems outsourcing of software and information technology and other business services only delivers on an average cost savings of mere 15 per cent. This revealing truth is delivered by TPI survey... Continue Reading Posted at 10:49 AM \| Permalink \| Comments
	Definition: What is RPO? Meaning & Explanation Krissy June 15, 2007 KellyHRfirst describes RPO asRecruitment Process Outsourcing (RPO) is a solution that involves outsourcing a part or the entire recruiting function / process to an external service provider. The provider strives to provide the necessary skills, tools, technologies, and activities to... Continue Reading Posted at 9:42 AM \| Permalink \| Comments
	RPO: A snapshot on past and future Krissy June 15, 2007 As the RPO or recruitment process outsourcing industry is ready to take a giant leap, there are already some players have got into the field to extract the most out of the market. These RPO posers either have re-branded their... Continue Reading Posted at 9:16 AM \| Permalink \| Comments
	How the RPO or recruitment process outsourcing idea was born? Krissy June 15, 2007 What is one problem that scares not only the HR managers but CEOs as well across the globe? It's called human resource talent scarcity. Before the scale comes this inevitable question, where to get the talents from? Undeniably, its HR... Continue Reading Posted at 8:26 AM \| Permalink \| Comments
Jun14	Call Center: How to get promoted to team leader/manager position Krissy June 14, 2007 It seems that good managers or team leaders in the burgeoning outsourcing and call center industry are few and far between. Though there are many, more than hundreds (the agent level) in a single process at a single location vie... Continue Reading Posted at 8:03 AM \| Permalink \| Comments
	Definition: What is inbound call center, what services does it offer? Krissy June 14, 2007 Broadly inbound call centers receive calls and outbound call centers make calls to customers. The first type is a business service (or non business service) that answers customers' telephone queries and also conveys message. Normally inbound call centers services include... Continue Reading Posted at 3:38 AM \| Permalink \| Comments
Jun13	Ukraine doing wonders in outsourcing, done $246 mln business in 2006 Krissy June 13, 2007 It's now established that Eastern Europe has become a lucrative outsourcing destination for blue chip companies and oh boy, aren't they robustly successful this year. Amongst them most sparkling is Ukraine. Look at this stat, according to a research and... Continue Reading Posted at 8:12 AM \| Permalink \| Comments
Jun12	Call centers not capable of making custmers happy: Survey Krissy June 12, 2007 One of the basic ideas behind call centers and customer services functions are providing better after service for improved customer satisfaction. Off course ‘cost’ is another factor. Also in line comes creating a loyal customer base who delightfully will do... Continue Reading Posted at 2:29 PM \| Permalink \| Comments
	Outsourcing scope in Vietnam rosy, no one’s kidding Krissy June 12, 2007 Don’t underestimate the country, may be its not as loud as India, China, Philippines but Vietnam is certainly on the outsourcing map, low end and high end, with few biggest names gladly reverting to the country with more work. First... Continue Reading Posted at 10:02 AM \| Permalink \| Comments
	Indian companies do not find ideal outsourcing partner inside India Krissy June 12, 2007 The world goes to India for outsourcing solutions, but the paradox is that Indian companies are not finding right outsourcing partners in their own country. Indian organizations have received "second class" treatment from its own country's service providers. That's really... Continue Reading Posted at 8:40 AM \| Permalink \| Comments
Jun11	Will IBM acquire Citigroup Global Services (CGS)? Krissy June 11, 2007 Infosys and Wipro and Satyam may come in the queue, but it seems IBM will take away with Citigroup’s vulnerable Indian BPO arm, Citigroup Global Services (CGS) that is up for sale. Citigroup officially did not put forward any news... Continue Reading Posted at 11:56 AM \| Permalink \| Comments
Jun10	Reynolds Tobacco is injurious to its employees, to outsource IT divsion Krissy June 10, 2007 Well, yet another firm is considering outsourcing of its inhouse IT function. R. J. Reynolds Tobacco Co. in a bid to cut cost and be more competitive (that is to spruce up different verticals by the magical touch of IT... Continue Reading Posted at 12:15 PM \| Permalink \| Comments
	Outsourcing versus in-house IT department Krissy June 10, 2007 I wonder whether across the world all the companies are rethinking about their outsourcing in-house IT department? Information Technology understandably is one of the most important ingredients of the business process that require the very newest technical competence and that... Continue Reading Posted at 11:26 AM \| Permalink \| Comments
Jun 9	Financial services firm outsource the most Krissy June 9, 2007 Pundits may show n number of reasons, but principally the mother of all reasons behind outsourcing is cost or finance. No wonder this trueness will be better understand by hardcore companies who are in financial domain. Financial companies are spending... Continue Reading Posted at 9:30 AM \| Permalink \| Comments
Jun 8	HP-BP combo going strong Krissy June 8, 2007 HP is going strong. After demoralizing Dell to the core it has been going from strength to strength on all quarters and bagging contracts like there is no tomorrow. What's more, its alliance with other companies is also going through... Continue Reading Posted at 5:42 PM \| Permalink \| Comments
	Outsourcing of freelancing work is no small business Krissy June 8, 2007 Outsourcing always not necessarily involve big names and brands, and high end information technology processes. A lot of low end work from small and mom-shops are going to different parts of the world. From web page designing to wedding card... Continue Reading Posted at 4:30 PM \| Permalink \| Comments
	South Africa IT infrastructure outsourcing market to grow by billions Krissy June 8, 2007 The sleeping lion is waking up? India, Philippines will be the first casualty. According to Frost & Sullivan the consulting company South African IT infrastructure outsourcing market will earn $5 to $6 billion in pure profit by 2012. Last year... Continue Reading Posted at 3:04 PM \| Permalink \| Comments
	Outsourcing widening range between skilled and unskilled labor's salary Krissy June 8, 2007 Is outsourcing the widening the gap between skilled and unskilled labor? We remember how in 1980s due to material outsourcing demand for skilled labor was increased. It seems that compared to low skilled workers, the wages for high skilled workers... Continue Reading Posted at 12:25 PM \| Permalink \| Comments
	Indian explaining benefits of reverse outsourcing to Hillary Clinton Krissy June 8, 2007 Indian companies have once again begun pro-outsourcing lobbying in US. Sunil Bharti Mittal, president of Confederation of Indian Industry (CII) told Democratic presidential hopeful Hillary Clinton that Indian companies are not only outsourcing to US firms but also investing in... Continue Reading Posted at 10:39 AM \| Permalink \| Comments
	Poland will be Zensar's new outsourcing destination Krissy June 8, 2007 The resource is lucrative and not overtly costly. Seeing the opportunity Indian IT company Zensar has decided to set up an outsourcing center in Gdansk, the Baltic port city of Poland. This new center will create 350 new jobs and... Continue Reading Posted at 9:25 AM \| Permalink \| Comments
	Dell to outsource to China, 10% workers chopped off Krissy June 8, 2007 Dell will focus more on PC business, after being elbowed out of the top position by HP, it seems a windy storm is blowing inside Dell management. Now shockingly they have decided to exit from LCD television business. It has... Continue Reading Posted at 2:00 AM \| Permalink \| Comments
Jun 7	Telecom providers will outsource $1 trillion Krissy June 7, 2007 Dog-eats-dog competition and razor thin profit margin will make wireline and wirless carriers go for outsourcing in a big way. To remain profitable by the close of 2007 these telecom providers will spend more than USD 198 billion on outsourced... Continue Reading Posted at 9:20 AM \| Permalink \| Comments
	India's 5000 jobs outsourced to Mexico Krissy June 7, 2007 Spiraling cost of labor in India, talent crunch and appreciating rupee (Indian currency) against US dollar have made its first dent. India’s largest information technology service provider Tata Consultancy Service (TCS) has decided to hire 5,000 employees in Mexico. TCS... Continue Reading Posted at 9:08 AM \| Permalink \| Comments
	Art Council England: Will it outsource or not?? Krissy June 7, 2007 Art Council England in a move to save £800,000 a year in administrative costs is planning to outsource IT and back office function. Thus 160 of its back office staff have to move outside London and if they do not... Continue Reading Posted at 8:54 AM \| Permalink \| Comments
	Whirlpool to cut 700 jobs in Tennessee Krissy June 7, 2007 The Benton Harbor-based appliance maker Whirlpool Corp. will cut 700 jobs in Tennessee as it is outsourcing manufacturing of dehumidifiers, air purifiers and cooking rangesrelocates. Whirlpool is looking for potential global partners to shake hands and to outsource range of... Continue Reading Posted at 5:20 AM \| Permalink \| Comments
Jun 6	IBM Australia wins Australian Custom Service, incurs loss overall Krissy June 6, 2007 There is a bad news and good news for IBM Australia. First the bad news, IBM may have scoring good results in other parts of the world but in Australia it saw a decline in profit by good 58%.IBM Australia's... Continue Reading Posted at 12:23 PM \| Permalink \| Comments
	Avianca deal goes to IBM, gets no bad press like Airbus Krissy June 6, 2007 Airbus controversy may prevail and take a lot of space in the media, but that does not deter other low profile airlines to go outsourcing way. And possibly, since they are low profile, won't attract bad press like Airbus. The... Continue Reading Posted at 12:15 PM \| Permalink \| Comments
	Vodafone signs IBM, revenue slips Krissy June 6, 2007 Today it seems like an IBM day. After IBM-Australian Custom Service and IBM- Avianca third hot news of today again goes to IBM's threshold. Ireland's biggest mobile operator, Vodafone, under a stringent cost cutting measure has decided to outsource as... Continue Reading Posted at 12:10 PM \| Permalink \| Comments
	South African IT infrastructure outsourcing market growing Krissy June 6, 2007 Frost & Sullivan in its latest study has found out that South African IT infrastructure outsourcing market has earned approximately $3.5 billion in 2006. The study further expects that the market may reach up to $5.6 billion by 2012.South Africa's... Continue Reading Posted at 12:01 PM \| Permalink \| Comments
	Eversheds signs £27m deal with Computacenter Krissy June 6, 2007 With backdated technology and vulnerable resource you not come to the forefront of any industry, so with legal. Thus comes the policy of getting the technology transformation work done by specialized IT services companiesInternational Law firm Eversheds has signed a... Continue Reading Posted at 11:54 AM \| Permalink \| Comments
Jun 5	List of 11 reasons why you should join a call center Krissy June 5, 2007 1. You have not finished your studies. You know mainstream knowledge based companies will not touch you. 2. You have just passed high school. Or failed in high school. Reason enough to join a call center. 3. You have become senior,... Continue Reading Posted at 12:33 PM \| Permalink \| Comments
	Pondicherry: An outsourcing destination, a look Krissy June 5, 2007 As outsourcing boom has blasted on India, Tier 2 and 3 cities of the country has also started getting attention. Forrester research has stated that as many as 300 western companies have set up shops outside Indian metros. Pondicherry, long... Continue Reading Posted at 12:26 PM \| Permalink \| Comments
	DaimlerChrysler to open a Spanish call center in US & Mexico Krissy June 5, 2007 Though not many in numbers, but some unhappy employees of DaimlerChrysler turned up in Auburn Hills to protest the company's decision about not selling Chrysler to employees through an ESOP (employee stock ownership plan).This very news DaimlerChrysler can use to... Continue Reading Posted at 12:22 PM \| Permalink \| Comments
	Asia Pacific outsourcing market to grow 16% Krissy June 5, 2007 IDC, the consulting and research firm yesterday while unveiling its report on Asia-Pacific's business process outsourcing (BPO) market has stated that the region is expected to be worth US$8.3 billion by the end of 2007. This figure, if you compare... Continue Reading Posted at 12:06 PM \| Permalink \| Comments
Jun 4	Printing majors offering customized outsourcing deals Krissy June 4, 2007 Printing costs have been rising for past few years and has become a headache for companies, add to that employees whose lack of understanding the new and complicated (though creators will argue its done for the betterment and ease of... Continue Reading Posted at 8:50 AM \| Permalink \| Comments
	Forget Pasadena, more have been outsourcing journalism, reporting and publishing for years Krissy June 4, 2007 If you thought that Pasadenanow website owner's plan of outsourcing journalists from India to cover local report is one of a kind, you probably are not aware of the series of outsourcing genre journalism and publishing outsourcing that have been... Continue Reading Posted at 8:43 AM \| Permalink \| Comments
	National Pen Company to add more seats in its call center Krissy June 4, 2007 National Pen Company is growing. For past few months there have been rumors that the company will take a decision to recruit more agents for its call center in Shelbyville. And expectedly it has done so. The vice president of... Continue Reading Posted at 8:38 AM \| Permalink \| Comments
	Personal offshore outsourcing is worth more than $20 billion Krissy June 4, 2007 The other day I wrote a post on home tutoring outsourcing. But that may be considered as only one part of the outsourcing scenario. It's called personal outsourcing and it is gaining momentum in a bug way. What is personal... Continue Reading Posted at 8:33 AM \| Permalink \| Comments
	Philippines: Ousourcing escaltes real estate from dip to new height Krissy June 4, 2007 A perfect example of how one industry spirals into other industries' fortune. We have heard stories about how outsourcing industry is shaping other ancillary industries like recruiting, food and beverage, interior design etc. But this story of Phoenix like revival... Continue Reading Posted at 8:27 AM \| Permalink \| Comments
	Spam industry also outsources to China Krissy June 4, 2007 If you think the spams that you receive everyday at your inbox come just like that, that someone with some idle time in hand or some weird school drop out computer hacker (or geek) unleashing these mails one fine morning... Continue Reading Posted at 8:15 AM \| Permalink \| Comments
Jun 3	Outsourced: A movie on outsourcing Krissy June 3, 2007 A movie on the outsourcing world. An interesting make and first three shows at Toronto International Film Festival went all housefuls. The story is about a guy, a retail manager, who just has been chucked off and been sent to... Continue Reading Posted at 12:27 PM \| Permalink \| Comments
	Headhunting outsourcing becoming big business Krissy June 3, 2007 Hmm….pressed with tight deadlines to meet in-house HR departments are now seeking help from recruitment firms to headhunt for lower and entry level workers. They may do tasks like sifting eligible candidates from the database, do background checks and conduct... Continue Reading Posted at 12:12 PM \| Permalink \| Comments
	Madford: Library functions get outsourced Krissy June 3, 2007 Now I don’t go to the libraries much. May be college students these days frequent libraries for academic purposes, besides that I don’t think for sheer pleasure, to read, new generation is keen to spend lazy afternoons in libraries. Internet... Continue Reading Posted at 11:58 AM \| Permalink \| Comments
	Engineering Process Outsourcing (EPO) to grow by 10 times within 7 years in India Krissy June 3, 2007 After BPO, KPO, LPO, RPO comes EPO. What is EPO? Well, EPO has been described as Engineering Process Outsourcing. Government of India has undertaken a survey on the scope of Engineering Process Outsourcing (EPO) for Indian companies, the Engineering Export... Continue Reading Posted at 7:55 AM \| Permalink \| Comments
Jun 2	How to motivate computers? Krissy June 2, 2007 Consultation from BPOTiger: Outsource your entire computer maintenance work to some offshore country...Cartoon Link To subscribe to news and analysis like these click here... Continue Reading Posted at 3:09 PM \| Permalink \| Comments
	List of 4 outsourcing advantages other than cheap labor Krissy June 2, 2007 Cheap labor is and will remain as the numero uno reason behind outsourcing. But is that all? Does outsourcing sail only on surface level or it has some other robust reasons behind its survival. The other day a coach who... Continue Reading Posted at 12:46 PM \| Permalink \| Comments
	UC Santa Cruz univ to outsource Gmail, to dump its own Krissy June 2, 2007 There are something in this world (which money cant buy…haha…I am sounding like a sponsored writer to a credit card company) which we love even though they are not as trendy or glitzy or so called ‘cool’, but still we... Continue Reading Posted at 12:24 PM \| Permalink \| Comments
	China: Innovation outsourced enroute R&D Krissy June 2, 2007 Can innovation be outsourced? In the intense marketplace when a product gets a magical run, most of the times more than marketing and promotion, logistics and distribution, its creative invention (or product innovation) which becomes responsible. Naturally, big companies worldwide... Continue Reading Posted at 12:03 PM \| Permalink \| Comments
Jun 1	Outsourcing delivers: PricewaterhouseCoopers Krissy June 1, 2007 Many may hate it to the core, many may bank their life on this, it’s a fact that over the years outsourcing as an industry has gone from strength to strength, a lot of companies who have never thought of... Continue Reading Posted at 10:03 AM \| Permalink \| Comments
	Effort BPO roped in by Asia Star & Triple Three, will train Chinese staff Krissy June 1, 2007 The first phase goes to software companies; now the second rung, its turn for Indian outsourcing and BPO centers to set up establishment in China. Mumbai based Effort BPO has been galloped by Asia Star, a private Chinese telecom services... Continue Reading Posted at 9:29 AM \| Permalink \| Comments
	Canada manufacturing scene is not looking bright Krissy June 1, 2007 A Canadian consulting firm warns thatManufacturers must adopt more advanced and leaner business practices, possibly outsourcing more of their production, to survive the current profit crunch in a "new industrial age,"How is manufacturing industry in Canada doing? I am surprised... Continue Reading Posted at 9:14 AM \| Permalink \| Comments
	Can you stop outsourcing by creating laws? Krissy June 1, 2007 Lawmakers in Connecticut have passed a bill which requires companies bidding for state contracts to disclose where the work would get done. The bill is titled "An Act to Retain State Jobs," has been passed by overwhelming 125-25 votes.So far,... Continue Reading Posted at 9:06 AM \| Permalink \| Comments
	Father of Indian outsourcing speaks up Krissy June 1, 2007 In the 1990s when Raman Roy, the father of outsourcing in India used to pitch clients from US and UK he used to say, "You probably think I travel to the office on a bullock cart." Probably, then that was... Continue Reading Posted at 8:59 AM \| Permalink \| Comments

« May 2007 | Main | July 2007 »

Jun30	8 reasons why Infosys-Capgemini deal wont materialize Krissy June 30, 2007 Know More: My Take Infosys Capgemini, Infy Lets forget the media hype. Lets forget the ups the respective stock markets have shown, its still seems like a non-matching combo. Infosys and Cap Gemini does not look like pair. Why it wont be deal, eight reasons: 1. For 2007-08 Infosys has projected a 28-30% revenue growth where for Cap Gemini its mere 8%. 2. Infosys’ operating margin stood at approximately 31% in the end of 2007, Capgemini had a disastrous 5.8% 3. Cap Gemini is too huge, its mammoth in size, Infosys’ turnover is $3.1 billion, Capgemini’s $10.35. 4. Will Infosys be comfortable while compromising its margin embracing 70,000 employees of CapGemini, who again are not much culturally aligned? 5. Infosys, as seems to be, believes in organic growth. The head honchos there do not strongly believe in acquisition for a quick bottom line boost. 6. Yes, Infosys is weak in consulting part, but if you keep ‘consulting’ aside Infosys and Cap Gemini have complementary strengths. Then, you need to ask, why this acquisition is taking place at the first place? 7. Infosys next may look for a smaller consulting unit. 8. Infosys is a debt-free company and this philosophy goes down deep into its mission and vision statements. Though raising a debt for special purposes wont be difficult, is Infosys (Tata-Chorus deal did hurt TCS) ready for a big debt? More: Infosys' Capgemini Plan: Is it a saga of identity crisis? To get News, views, analysis, joke, humor, even bitching of outsourcing world Subscribe here Posted at 10:48 PM \| Permalink \| Comments
Jun30	Infosys' Cap Gemini plan: Is it a saga of identity crisis? Krissy June 30, 2007 How much global company Infosys is, I mean perception wise, even in its own country? How urgent is the need to acquire a global brand not only to mash its image up, but also to get equipped to take on... Continue Reading Posted at 12:24 PM \| Permalink \| Comments
	Swiss Re extends CSC's contract till 2014 Krissy June 30, 2007 Who says longer outsourcing contracts are thinning like white tigers? Swiss Re, one of the leading names in the reinsurers world has extended its contract with Computer Sciences Corporation (CSC) which will run through 2014. Swiss Re has been CSC’s... Continue Reading Posted at 11:58 AM \| Permalink \| Comments
	Hillary Clinton turned anti-outsourcing two days after Indian American body's $2 mln fund raising event Krissy June 30, 2007 I just wanted a sound bye from Barack Obama who very recently suggested that Clinton was benefiting from Indian American ties at the expense of native US workers. Did he expect such pro-outsourcing comments from the lady? I also wanted... Continue Reading Posted at 11:23 AM \| Permalink \| Comments
	Brazil is roaring in IT outsourcing market Krissy June 30, 2007 Brazil’s IT market is on song. According to Frost & Sullivan, the consulting firm’s analysis the country’s IT Infrastructure Outsourcing Services Market has earned a revenue of $1.1 billion in 2006 and slated to earn triple of the amount, that... Continue Reading Posted at 9:15 AM \| Permalink \| Comments
	Can you say NO to outsourcing Krissy June 30, 2007 If section of CIOs are having sleepless nights you cant blame them. Outsourcing crazy CEOs simply cannot see anything beyond outsourcing. CEOs may find the trend as instant noodles, tasty, cheap and being delivered fast. But not always. According... Continue Reading Posted at 8:20 AM \| Permalink \| Comments
Jun29	Call center agent interview: 8 mistakes u must not COMMIT Krissy June 29, 2007 I have seen many a candidates who look astonishing by their paper and their paid CV but…believe me absolute disasters in person. Forget other thing, they don’t even know much about their CV. Imagine, the interviewer is asking, "OK, take... Continue Reading Posted at 2:19 PM \| Permalink \| Comments
	After BPO, KPO, LPO comes PPO Krissy June 29, 2007 Once there were 4Ps in marketing. Now there are people, process, performance, proclamation and all. Ditto, first there was BPO, them came KPO, then LPO, RTO. Last on the block comes PPO. For the uninitiated, like me, PPO is person... Continue Reading Posted at 12:48 PM \| Permalink \| Comments
Jun28	Xansa reportes profit after two long years Krissy June 28, 2007 Xansa is again back to growth path. In the recent past it may not have succeeded but this time round positive indication are coming right there. Report: Xansa has reported a 23% increase in pre-tax profit to £16.4m for the... Continue Reading Posted at 5:30 AM \| Permalink \| Comments
	Linklaters selects SAVVIS for second outsourcing contract Krissy June 28, 2007 After Unisys, Linklaters has completed its second outsourcing deal of the season. This is going to be a five-year multi million pound dollar deal (what does this mean, it means the exact value of the deal is not disclosed) with... Continue Reading Posted at 5:15 AM \| Permalink \| Comments
	BBC-Siemens outsourcing deal amidst debate Krissy June 28, 2007 That BBC has cut a £1.5bn IT outsourcing deal with Siemens Business Services has not gone well with the MPs there. They are alleging that BBC is over-estimating its cost savings. The rumor is also on the air that BBC’s... Continue Reading Posted at 4:19 AM \| Permalink \| Comments
	Companies to outsource more irrespective of outcome Krissy June 28, 2007 Over the last couple of months I have found numerous reports on how outsourcing is not delivering and how clients are not getting the best benefit and how some of them have burnt their fingers over outsourcing issue. This... Continue Reading Posted at 3:46 AM \| Permalink \| Comments
Jun27	Top 20: Best wage, salary payer in India Krissy June 27, 2007 1. HCL Infosystems2. Hexaware3. RMSI4. Cadence5. TCS6. Aztecsoft7. Nucleus8. Induslogic9. Kanbay10. Cybage11. Accel Frontline12. Geomatric13. Sierra14. Flextronics15. Computer Sciences Corporation16. Interra17. Sasken18. NIIT Technologies19. Wipro20. InfosysThat’s the best salary pay masters for 2006. The source, let me tell you is... Continue Reading Posted at 5:17 PM \| Permalink \| Comments
	Call center, BPO, Sex, AIDS & India: Sensational Journalism Krissy June 27, 2007 An interesting article came out in Times of India, on whether HIV test should be made mandatory for BPO and call center in India. The reported moves to begin HIV testing in the call centres have brought the focus... Continue Reading Posted at 3:47 PM \| Permalink \| Comments
	Ukraine No. 1 outsourcing country in Eastern Europe Krissy June 27, 2007 Which country is the IT outsourcing king in Eastern Europe? Its Ukraine. Ukraine has best of clients from Western Europe and US. In between 2000 to 2005 Ukraine has grown on average 50% year by year. As the demand... Continue Reading Posted at 1:09 PM \| Permalink \| Comments
	LPO: Legal Process Outsorucing expand to an annual value of $4-$5bln Krissy June 27, 2007 The headline of the article says, there is new law in the LPO space. The intro says American organization now can outsource legal work to India. I thought there must have some new law being implemented which will enable outsourcing... Continue Reading Posted at 1:04 PM \| Permalink \| Comments
	Not India, Philippines is competing with China & Malayasia Krissy June 27, 2007 Not India, but growth of China and Malaysia in the BPO space are worry point for Philippines. According to NASSCOM China's BPO industry is worth $1.06 billion for 2006. Malaysia's BPO market, on the other hand as per IDC... Continue Reading Posted at 11:36 AM \| Permalink \| Comments
	Capgemini's outsourcing initiative for North America Krissy June 27, 2007 Capgemini, which is fast expanding in India and recently has acquired Kanbay has announced major enhancements and some brand new services (unheard of for Capgemini) as part of its extended outsourcing portfolio. Capgemini is first-to-market delivering outsourcing organization with Business... Continue Reading Posted at 10:24 AM \| Permalink \| Comments
	General Dynamics extends outsorucing contract with CSC Krissy June 27, 2007 Computer Sciences Corporation (CSC) has extended an IT outsourcing contract with General Dynamics Armament and Technical Products, a business unit of General Dynamics. The five-year agreement is worth $118 million.CSC will continue to provide information technology services, which include desktop... Continue Reading Posted at 1:26 AM \| Permalink \| Comments
Jun26	Online tutors lured by outsourcing firms Krissy June 26, 2007 Online tutorial is now going mainstream. I saw math, science teachers to garner some extra cash try their luck online, that was more an individual effort, but now gauging the opportunity, where distant online tutors will coach students from US,... Continue Reading Posted at 11:52 PM \| Permalink \| Comments
	Peckham Inc. to add 200 jobs in Lansing Krissy June 26, 2007 Peckham Inc. has decided that it will take more than 200 people on board at its passport-related call center for the State Department, Lansing State Journal reports. The unique part about their recruitment process is in stead of relying on... Continue Reading Posted at 2:16 AM \| Permalink \| Comments
	Biggest myth of about outsourcing Krissy June 26, 2007 I don’t know, should I believe this report or not. This sounds unbelievable. Read this: [Contrary to what many people think, most call centers serving U.S. customers - service centers in remote locations that handle telephone and Web-based inquiries -... Continue Reading Posted at 1:57 AM \| Permalink \| Comments
	So outsourced pollution Krissy June 26, 2007 There are many US and European companies are outsourcing not only service but manufacturing and product related jobs also, largely to China and other countries like Philippines, Malaysia etc. The debate may go on and on about whether outsourcing... Continue Reading Posted at 1:38 AM \| Permalink \| Comments
	Taipei: Manufacturing outsourcing only to grow Krissy June 26, 2007 Taipei is doing great in manufacturing outsourcing space. Its solely because of growing outsourcing orders for notebooks and PCs that Taipei export rose by healthy 11.92%. In April, Taipei clocked US$27.46 billion in export orders which represents an increase of... Continue Reading Posted at 12:54 AM \| Permalink \| Comments
Jun25	Philippines call center industry, why its one of its kind? Krissy June 25, 2007 Business Process Outsourcing is considered as one of the fastest growing industries in the world and after India, its Philippines which is benefiting most from this new age business phenomenon. Before I go into statistics and numbers, let me tell... Continue Reading Posted at 12:56 PM \| Permalink \| Comments
	Best call center locations in Manila, Philippines Krissy June 25, 2007 Like Gurgaon of India, Metro Manila (Metropolitan Manila) in Philippines hosts the most number of outsourcing call centers. Like Gurgaon of India, Metro Manila also falls on National Capital Region (NCR). It contains city of Manila (it’s a beautiful city,... Continue Reading Posted at 11:36 AM \| Permalink \| Comments
	First Data Corp call center to down shutter Krissy June 25, 2007 First Data Corp in Daytona is closing. Not tomorrow, not abruptly, but in a phased manner. By 2008 spring it will close its center and would lay off 400 employees. Last to last month while reshaping another center at Daytona... Continue Reading Posted at 11:09 AM \| Permalink \| Comments
	Ultizen gets $1.5mn from Dragonvest Krissy June 25, 2007 Dragonvest loves China. Dragonvest is an investment company and it just pumped in 1.5 million in Shanghai-based Ultizen Games. The later is a game development outsourcing company from China which delivers a variety of outsourcing services including design, porting, programming... Continue Reading Posted at 9:43 AM \| Permalink \| Comments
	outsourcing myths and pharma industry Krissy June 25, 2007 Wall Street Journal has unveiled a report on outsourcing which states that companies’ high hopes of cost savings and attaining superior efficiency always does not materialize. I have already discussed seven myths of outsourcing here. One would wonder, however, to... Continue Reading Posted at 8:36 AM \| Permalink \| Comments
	Genpact GE to set up Hyderabad center Krissy June 25, 2007 Genpact, GE’s offspring and India’s third largest BPO firm, a worldwide provider of high-quality business and technology, in conjunction with government of Andhra Pradesh will set up its third state-of-the-art campus. It will be a mammoth IT enabled service technology... Continue Reading Posted at 7:44 AM \| Permalink \| Comments
Jun24	Brazil: Big strategic outsourcing deals by 2008 Krissy June 24, 2007 Brazil may see some big outsourcing partnerships, acquisitions happening between IT outsourcing companies by the end of 2008. Top local IT companies, which seem are on sale are CPM, Politec, Tivit, Stefanini and Neoris. The outsourcing deals till now have... Continue Reading Posted at 3:16 PM \| Permalink \| Comments
	Wage inflation makes India less attractive? Krissy June 24, 2007 Take this example, employee payment costs increased by 15,000,000,000 dollars in 2005-06. If sounds whopping to you, let me tell you, during 2006-2007, payment on employees stood at staggering 22,000,000,000 dollars. That’s 30% increase. Lot of management companies are asking... Continue Reading Posted at 2:28 PM \| Permalink \| Comments
	India best 5: salary pay master- top & best companies Krissy June 24, 2007 First. Let me tell you that in India salary matrix has been rising pretty fast for quite some time. Big multinationals like IBM, Accenture, EDS, Oracle, Microsoft have started coming to India, they have made the salary benchmark a bit... Continue Reading Posted at 2:03 PM \| Permalink \| Comments
	Intel fear inside, AMD to outsource chip manufacturing Krissy June 24, 2007 Intel’s intense and fierce marketing measures seem to have made AMD quite helpless. Or should I say AMD is feeling the heat of competing with such a mammoth size firm. AMD, world’s second largest chip manufacturer, to compete with Intel,... Continue Reading Posted at 1:18 PM \| Permalink \| Comments
	Boston Herald to outsource to Publishers Circulation Fulfillment Krissy June 24, 2007 Akin to US Postal Department’s delivery service, Boston Herald from coming August 20 will start outsourcing home delivery service. A Maryland Company, Publishers Circulation Fulfillment that does "distribution outsourcing solutions to the publishing industry" will take care of home delivery... Continue Reading Posted at 12:00 PM \| Permalink \| Comments
	US pharmaceutical groups to reduce drug development cost go outsouricng Krissy June 24, 2007 In a recent report published from the house of McKinsey reveals that large US pharmaceutical companies to reduce the cost of new drug research and development (on average ranges between $600 million to $900 million) are going outsourcing. It is... Continue Reading Posted at 8:46 AM \| Permalink \| Comments
	US Postal Service outsourcing, labor unions to protest Krissy June 24, 2007 There is something wrong with the US Postal Service. Only the other day at Cleary Square Post Office in Hyde Park in Boston customers exchanged some heated angry and loud words with clerks of Postal Office over the long wait... Continue Reading Posted at 7:13 AM \| Permalink \| Comments
	2 much coffee: Graveyard shift’s nightmare Krissy June 24, 2007 Coffee helps you keep awake, in all the call centers of the world, I think; you will find free coffee vending machines. You may not find other necessary required instruments, but you will surely find one coffee vending machine. The... Continue Reading Posted at 2:30 AM \| Permalink \| Comments
Jun23	Graveyard night shift health problems, how to win it? Series-4 Krissy June 23, 2007 So, I have been discussing about graveyard shift, the problems that it creates, sleep disorders etc. Here I will take you to the measures which if being implemented properly I am sure will give some very good result. 1. In... Continue Reading Posted at 11:31 PM \| Permalink \| Comments
	How non BPO, call center people tackle graveyard shifts: Series 3 Krissy June 23, 2007 Before you start reading this piece I would like to request you to have a look at here and here where I have discussed graveyard shifts, health hazards and repercussions of lack of sleep on call center agents. But, call... Continue Reading Posted at 10:49 PM \| Permalink \| Comments
	No sleep, graveyard night shift and call center: Series 2 Krissy June 23, 2007 Ok, we were discussing how graveyard shift makes its toll on call center agents, team leaders, managers etc. And it’s a fact that more and more BPO executives who work in night shifts are falling prey to it. The biggest... Continue Reading Posted at 9:29 PM \| Permalink \| Comments
	China: More emphasis on manufacturing Krissy June 23, 2007 The Chinese government will roll out a plethora of incentives including many tax incentives and rebates along with other credit supports to boost the nation's services outsourcing industry. The report has appeared in China’s leading news paper, China Daily.... Continue Reading Posted at 1:07 AM \| Permalink \| Comments
	Can China beat India in IT outsorucing? Krissy June 23, 2007 Everyone is more than curious to know about this, can China outperform India in the future in the information technology and outsourcing space, or can it be vice versa? Skill or no skill, English or no English, China is... Continue Reading Posted at 12:42 AM \| Permalink \| Comments
Jun22	Wipro, Infosys to get into LPO Krissy June 22, 2007 Earlier NASSCOM from India has pegged the LPO (Legal Process Outsourcing) industry at $3-4 billion. Though the prediction is rosy not many BPO or KPO firms are undertaking LPO processes. In fact, one NASSCOM official said the other day that... Continue Reading Posted at 3:19 PM \| Permalink \| Comments
	China: More emphasis on manufacturing outsourcing Krissy June 22, 2007 The Chinese government will roll out a plethora of incentives including many tax incentives and rebates along with other credit supports to boost the nation's services outsourcing industry. The report has appeared in China’s leading news paper, China Daily.... Continue Reading Posted at 3:39 AM \| Permalink \| Comments
	China: More emphasis on manufacturing outsourcing Krissy June 22, 2007 The Chinese government will roll out a plethora of incentives including many tax incentives and rebates along with other credit supports to boost the nation's services outsourcing industry. The report has appeared in China’s leading news paper, China Daily.... Continue Reading Posted at 2:53 AM \| Permalink \| Comments
Jun20	AMD to outsource chip production, what next? Krissy June 20, 2007 Advanced Micro Devices (AMD) is considering to outsource production of its microprocessor. For the world’s second biggest manufacturer of central processing units (CPUs) for personal computers it’s a ploy to save on fabrication technology development expenditure. Please don’t AMD for... Continue Reading Posted at 1:22 PM \| Permalink \| Comments
	Financial service companies set the outspurcing ball rolling Krissy June 20, 2007 Financial services outsource their service more than any other sectors. That’s not surprising, probably, being financial firms, they better know the value of money more than anyone else. As outsourcing is getting rid of its teething problems more and... Continue Reading Posted at 12:53 PM \| Permalink \| Comments
	R&D outsourcing, more strategic Krissy June 20, 2007 The volume of complex work may grow, the political issues may soar, but R&D organizations are increasingly sending more work to outsource. Outsourcing of a variety of variables of an organization's business functions has been on now for more than... Continue Reading Posted at 11:38 AM \| Permalink \| Comments
	Forrester recognises Wipro for its services Krissy June 20, 2007 I am still to lay my hands on “The Forrester Wave: Global IT Infrastructure Outsourcing, Q2 2007,” I have searched but could not find the trace of it, possibly the report is locked for now and available only against payment.... Continue Reading Posted at 11:10 AM \| Permalink \| Comments
	Outsourcing myth face reality and how Krissy June 20, 2007 Outsourcing is mired with countless myths. Some of them that really shook the people’s mind are:1. All the jobs are vanishing from America/Europe/UK/first world to the less developing countries.2. No new jobs will be created 3. The rate of jobless... Continue Reading Posted at 9:46 AM \| Permalink \| Comments
Jun18	Raman Roy to open new Quatrro center in Kolkata? Krissy June 18, 2007 Now that is called back to square one, serial entrepreneur and often called as father of outsourcing in India (He helped GE and American Express to set up outsourcing centers in India) Raman Roy is going back to Kolkata (Calcutta)... Continue Reading Posted at 3:39 PM \| Permalink \| Comments
	The Outsource Group buys Specialized Receivables for undisclosed sum Krissy June 18, 2007 The Outsource Group, an account receivable management firm specializing in health care vertical has embraced Specialized Receivables. The later is a third party liability collection agency from Wakefield, Mass. The financial deal is not disclosed. By this amalgamation, both the... Continue Reading Posted at 2:29 PM \| Permalink \| Comments
	US companies sending more legal work to India Krissy June 18, 2007 Law firms and individual attorneys have been outsourcing some of their and their clients' legal processes work to India, now it seems taking a cue from them US law firms have also started sending work to the country. To... Continue Reading Posted at 1:15 PM \| Permalink \| Comments
	Solutions matter more than destinations in outsourcing Krissy June 18, 2007 It's not amusing to here that more than destinations CEOs are more concerned about solutions and results. Well, it may seem that organizations which are sending outsourcing work to countries like India or Philippine, have a fixation towards them. Not... Continue Reading Posted at 11:22 AM \| Permalink \| Comments
	StarTek & Asurion's call center to expand Krissy June 18, 2007 The management of a Weld County-based call center has decided to increase its workforce by more than 100 employees. StarTek Inc had a modest start in Greeley in 1987 and since than it has been growing at a healthy rate.... Continue Reading Posted at 10:05 AM \| Permalink \| Comments
	HDFC-Barclays selling Intelenet to Blackstone Krissy June 18, 2007 They have established the outsourcing firm together three years ago, the time when BPO and outsourcing fever could not reach the optimum level, but now, Barclays Bank and HDFC Bank have decided to sell their stake in Intelenet Global Services... Continue Reading Posted at 8:46 AM \| Permalink \| Comments
Jun16	LPO Jobs: How to get one? Series-1 Krissy June 16, 2007 LPO or legal process outsourcing is the latest buzzword today. More and more jobs are being sent to countries like India. If you are a law graduate or a general graduate in arts, science or business studies, you can very... Continue Reading Posted at 11:46 PM \| Permalink \| Comments
	Wachovia & Genpact to outsource to Philippines Krissy June 16, 2007 If you think that this is the first ever outsourcing move from Wachovia, you are mistaken. The bank has been outsourcing technology related process work to Genpact, a GE wing since 1995. Critics may say call centers are not giving... Continue Reading Posted at 6:53 PM \| Permalink \| Comments
	Call center training changing with times Krissy June 16, 2007 Trainings in call center has been experiencing a paradigm shift in the recent past. Gauging the client’s ever increasing demand and more high end process specific skill set requirements, HR managers in conjunction with best of coaching brains from the... Continue Reading Posted at 3:25 PM \| Permalink \| Comments
	ANZ to outsource, union to stop Krissy June 16, 2007 Australian union leaders have appointed a chief who will try to diminish the effect of outsourcing, because Australia and New Zealand Banking Group (ANZ) is sending more than 40 jobs to India, Bangalore. They must be considering this job shifting... Continue Reading Posted at 2:33 PM \| Permalink \| Comments
	Outsourcing myths busted Krissy June 16, 2007 In recent times aplenty media reports were written on how outsourcing is not yielding desired results, how some clients are not happy with the outcome, how the spiraling and sometimes hidden costs (mostly when the contract comes towards an end)... Continue Reading Posted at 12:59 PM \| Permalink \| Comments
Jun15	KPO jobs raining for chartered accountants Krissy June 15, 2007 You may wonder what is the limit for KPO? What are the fields that it can not delve into? Latest in the know will tell you that chartered accountants in India are highly in demand. One educational institute in India... Continue Reading Posted at 11:50 PM \| Permalink \| Comments
	GlobalLogic is on a hiring spree Krissy June 15, 2007 Outsourcing product development firm GlobalLogic plans to implant its space in the embedded software market in India and China. The plan may also include some high voltage software outsourcing firm acquisition in both these countries. In India, GlobalLogic is scouting... Continue Reading Posted at 11:13 PM \| Permalink \| Comments
	Outsourcing saves less but improves quality: TPI study Krissy June 15, 2007 Savings from outsourcing is an inflated myth? Well, it seems outsourcing of software and information technology and other business services only delivers on an average cost savings of mere 15 per cent. This revealing truth is delivered by TPI survey... Continue Reading Posted at 10:49 AM \| Permalink \| Comments
	Definition: What is RPO? Meaning & Explanation Krissy June 15, 2007 KellyHRfirst describes RPO asRecruitment Process Outsourcing (RPO) is a solution that involves outsourcing a part or the entire recruiting function / process to an external service provider. The provider strives to provide the necessary skills, tools, technologies, and activities to... Continue Reading Posted at 9:42 AM \| Permalink \| Comments
	RPO: A snapshot on past and future Krissy June 15, 2007 As the RPO or recruitment process outsourcing industry is ready to take a giant leap, there are already some players have got into the field to extract the most out of the market. These RPO posers either have re-branded their... Continue Reading Posted at 9:16 AM \| Permalink \| Comments
	How the RPO or recruitment process outsourcing idea was born? Krissy June 15, 2007 What is one problem that scares not only the HR managers but CEOs as well across the globe? It's called human resource talent scarcity. Before the scale comes this inevitable question, where to get the talents from? Undeniably, its HR... Continue Reading Posted at 8:26 AM \| Permalink \| Comments
Jun14	Call Center: How to get promoted to team leader/manager position Krissy June 14, 2007 It seems that good managers or team leaders in the burgeoning outsourcing and call center industry are few and far between. Though there are many, more than hundreds (the agent level) in a single process at a single location vie... Continue Reading Posted at 8:03 AM \| Permalink \| Comments
	Definition: What is inbound call center, what services does it offer? Krissy June 14, 2007 Broadly inbound call centers receive calls and outbound call centers make calls to customers. The first type is a business service (or non business service) that answers customers' telephone queries and also conveys message. Normally inbound call centers services include... Continue Reading Posted at 3:38 AM \| Permalink \| Comments
Jun13	Ukraine doing wonders in outsourcing, done $246 mln business in 2006 Krissy June 13, 2007 It's now established that Eastern Europe has become a lucrative outsourcing destination for blue chip companies and oh boy, aren't they robustly successful this year. Amongst them most sparkling is Ukraine. Look at this stat, according to a research and... Continue Reading Posted at 8:12 AM \| Permalink \| Comments
Jun12	Call centers not capable of making custmers happy: Survey Krissy June 12, 2007 One of the basic ideas behind call centers and customer services functions are providing better after service for improved customer satisfaction. Off course ‘cost’ is another factor. Also in line comes creating a loyal customer base who delightfully will do... Continue Reading Posted at 2:29 PM \| Permalink \| Comments
	Outsourcing scope in Vietnam rosy, no one’s kidding Krissy June 12, 2007 Don’t underestimate the country, may be its not as loud as India, China, Philippines but Vietnam is certainly on the outsourcing map, low end and high end, with few biggest names gladly reverting to the country with more work. First... Continue Reading Posted at 10:02 AM \| Permalink \| Comments
	Indian companies do not find ideal outsourcing partner inside India Krissy June 12, 2007 The world goes to India for outsourcing solutions, but the paradox is that Indian companies are not finding right outsourcing partners in their own country. Indian organizations have received "second class" treatment from its own country's service providers. That's really... Continue Reading Posted at 8:40 AM \| Permalink \| Comments
Jun11	Will IBM acquire Citigroup Global Services (CGS)? Krissy June 11, 2007 Infosys and Wipro and Satyam may come in the queue, but it seems IBM will take away with Citigroup’s vulnerable Indian BPO arm, Citigroup Global Services (CGS) that is up for sale. Citigroup officially did not put forward any news... Continue Reading Posted at 11:56 AM \| Permalink \| Comments
Jun10	Reynolds Tobacco is injurious to its employees, to outsource IT divsion Krissy June 10, 2007 Well, yet another firm is considering outsourcing of its inhouse IT function. R. J. Reynolds Tobacco Co. in a bid to cut cost and be more competitive (that is to spruce up different verticals by the magical touch of IT... Continue Reading Posted at 12:15 PM \| Permalink \| Comments
	Outsourcing versus in-house IT department Krissy June 10, 2007 I wonder whether across the world all the companies are rethinking about their outsourcing in-house IT department? Information Technology understandably is one of the most important ingredients of the business process that require the very newest technical competence and that... Continue Reading Posted at 11:26 AM \| Permalink \| Comments
Jun 9	Financial services firm outsource the most Krissy June 9, 2007 Pundits may show n number of reasons, but principally the mother of all reasons behind outsourcing is cost or finance. No wonder this trueness will be better understand by hardcore companies who are in financial domain. Financial companies are spending... Continue Reading Posted at 9:30 AM \| Permalink \| Comments
Jun 8	HP-BP combo going strong Krissy June 8, 2007 HP is going strong. After demoralizing Dell to the core it has been going from strength to strength on all quarters and bagging contracts like there is no tomorrow. What's more, its alliance with other companies is also going through... Continue Reading Posted at 5:42 PM \| Permalink \| Comments
	Outsourcing of freelancing work is no small business Krissy June 8, 2007 Outsourcing always not necessarily involve big names and brands, and high end information technology processes. A lot of low end work from small and mom-shops are going to different parts of the world. From web page designing to wedding card... Continue Reading Posted at 4:30 PM \| Permalink \| Comments
	South Africa IT infrastructure outsourcing market to grow by billions Krissy June 8, 2007 The sleeping lion is waking up? India, Philippines will be the first casualty. According to Frost & Sullivan the consulting company South African IT infrastructure outsourcing market will earn $5 to $6 billion in pure profit by 2012. Last year... Continue Reading Posted at 3:04 PM \| Permalink \| Comments
	Outsourcing widening range between skilled and unskilled labor's salary Krissy June 8, 2007 Is outsourcing the widening the gap between skilled and unskilled labor? We remember how in 1980s due to material outsourcing demand for skilled labor was increased. It seems that compared to low skilled workers, the wages for high skilled workers... Continue Reading Posted at 12:25 PM \| Permalink \| Comments
	Indian explaining benefits of reverse outsourcing to Hillary Clinton Krissy June 8, 2007 Indian companies have once again begun pro-outsourcing lobbying in US. Sunil Bharti Mittal, president of Confederation of Indian Industry (CII) told Democratic presidential hopeful Hillary Clinton that Indian companies are not only outsourcing to US firms but also investing in... Continue Reading Posted at 10:39 AM \| Permalink \| Comments
	Poland will be Zensar's new outsourcing destination Krissy June 8, 2007 The resource is lucrative and not overtly costly. Seeing the opportunity Indian IT company Zensar has decided to set up an outsourcing center in Gdansk, the Baltic port city of Poland. This new center will create 350 new jobs and... Continue Reading Posted at 9:25 AM \| Permalink \| Comments
	Dell to outsource to China, 10% workers chopped off Krissy June 8, 2007 Dell will focus more on PC business, after being elbowed out of the top position by HP, it seems a windy storm is blowing inside Dell management. Now shockingly they have decided to exit from LCD television business. It has... Continue Reading Posted at 2:00 AM \| Permalink \| Comments
Jun 7	Telecom providers will outsource $1 trillion Krissy June 7, 2007 Dog-eats-dog competition and razor thin profit margin will make wireline and wirless carriers go for outsourcing in a big way. To remain profitable by the close of 2007 these telecom providers will spend more than USD 198 billion on outsourced... Continue Reading Posted at 9:20 AM \| Permalink \| Comments
	India's 5000 jobs outsourced to Mexico Krissy June 7, 2007 Spiraling cost of labor in India, talent crunch and appreciating rupee (Indian currency) against US dollar have made its first dent. India’s largest information technology service provider Tata Consultancy Service (TCS) has decided to hire 5,000 employees in Mexico. TCS... Continue Reading Posted at 9:08 AM \| Permalink \| Comments
	Art Council England: Will it outsource or not?? Krissy June 7, 2007 Art Council England in a move to save £800,000 a year in administrative costs is planning to outsource IT and back office function. Thus 160 of its back office staff have to move outside London and if they do not... Continue Reading Posted at 8:54 AM \| Permalink \| Comments
	Whirlpool to cut 700 jobs in Tennessee Krissy June 7, 2007 The Benton Harbor-based appliance maker Whirlpool Corp. will cut 700 jobs in Tennessee as it is outsourcing manufacturing of dehumidifiers, air purifiers and cooking rangesrelocates. Whirlpool is looking for potential global partners to shake hands and to outsource range of... Continue Reading Posted at 5:20 AM \| Permalink \| Comments
Jun 6	IBM Australia wins Australian Custom Service, incurs loss overall Krissy June 6, 2007 There is a bad news and good news for IBM Australia. First the bad news, IBM may have scoring good results in other parts of the world but in Australia it saw a decline in profit by good 58%.IBM Australia's... Continue Reading Posted at 12:23 PM \| Permalink \| Comments
	Avianca deal goes to IBM, gets no bad press like Airbus Krissy June 6, 2007 Airbus controversy may prevail and take a lot of space in the media, but that does not deter other low profile airlines to go outsourcing way. And possibly, since they are low profile, won't attract bad press like Airbus. The... Continue Reading Posted at 12:15 PM \| Permalink \| Comments
	Vodafone signs IBM, revenue slips Krissy June 6, 2007 Today it seems like an IBM day. After IBM-Australian Custom Service and IBM- Avianca third hot news of today again goes to IBM's threshold. Ireland's biggest mobile operator, Vodafone, under a stringent cost cutting measure has decided to outsource as... Continue Reading Posted at 12:10 PM \| Permalink \| Comments
	South African IT infrastructure outsourcing market growing Krissy June 6, 2007 Frost & Sullivan in its latest study has found out that South African IT infrastructure outsourcing market has earned approximately $3.5 billion in 2006. The study further expects that the market may reach up to $5.6 billion by 2012.South Africa's... Continue Reading Posted at 12:01 PM \| Permalink \| Comments
	Eversheds signs £27m deal with Computacenter Krissy June 6, 2007 With backdated technology and vulnerable resource you not come to the forefront of any industry, so with legal. Thus comes the policy of getting the technology transformation work done by specialized IT services companiesInternational Law firm Eversheds has signed a... Continue Reading Posted at 11:54 AM \| Permalink \| Comments
Jun 5	List of 11 reasons why you should join a call center Krissy June 5, 2007 1. You have not finished your studies. You know mainstream knowledge based companies will not touch you. 2. You have just passed high school. Or failed in high school. Reason enough to join a call center. 3. You have become senior,... Continue Reading Posted at 12:33 PM \| Permalink \| Comments
	Pondicherry: An outsourcing destination, a look Krissy June 5, 2007 As outsourcing boom has blasted on India, Tier 2 and 3 cities of the country has also started getting attention. Forrester research has stated that as many as 300 western companies have set up shops outside Indian metros. Pondicherry, long... Continue Reading Posted at 12:26 PM \| Permalink \| Comments
	DaimlerChrysler to open a Spanish call center in US & Mexico Krissy June 5, 2007 Though not many in numbers, but some unhappy employees of DaimlerChrysler turned up in Auburn Hills to protest the company's decision about not selling Chrysler to employees through an ESOP (employee stock ownership plan).This very news DaimlerChrysler can use to... Continue Reading Posted at 12:22 PM \| Permalink \| Comments
	Asia Pacific outsourcing market to grow 16% Krissy June 5, 2007 IDC, the consulting and research firm yesterday while unveiling its report on Asia-Pacific's business process outsourcing (BPO) market has stated that the region is expected to be worth US$8.3 billion by the end of 2007. This figure, if you compare... Continue Reading Posted at 12:06 PM \| Permalink \| Comments
Jun 4	Printing majors offering customized outsourcing deals Krissy June 4, 2007 Printing costs have been rising for past few years and has become a headache for companies, add to that employees whose lack of understanding the new and complicated (though creators will argue its done for the betterment and ease of... Continue Reading Posted at 8:50 AM \| Permalink \| Comments
	Forget Pasadena, more have been outsourcing journalism, reporting and publishing for years Krissy June 4, 2007 If you thought that Pasadenanow website owner's plan of outsourcing journalists from India to cover local report is one of a kind, you probably are not aware of the series of outsourcing genre journalism and publishing outsourcing that have been... Continue Reading Posted at 8:43 AM \| Permalink \| Comments
	National Pen Company to add more seats in its call center Krissy June 4, 2007 National Pen Company is growing. For past few months there have been rumors that the company will take a decision to recruit more agents for its call center in Shelbyville. And expectedly it has done so. The vice president of... Continue Reading Posted at 8:38 AM \| Permalink \| Comments
	Personal offshore outsourcing is worth more than $20 billion Krissy June 4, 2007 The other day I wrote a post on home tutoring outsourcing. But that may be considered as only one part of the outsourcing scenario. It's called personal outsourcing and it is gaining momentum in a bug way. What is personal... Continue Reading Posted at 8:33 AM \| Permalink \| Comments
	Philippines: Ousourcing escaltes real estate from dip to new height Krissy June 4, 2007 A perfect example of how one industry spirals into other industries' fortune. We have heard stories about how outsourcing industry is shaping other ancillary industries like recruiting, food and beverage, interior design etc. But this story of Phoenix like revival... Continue Reading Posted at 8:27 AM \| Permalink \| Comments
	Spam industry also outsources to China Krissy June 4, 2007 If you think the spams that you receive everyday at your inbox come just like that, that someone with some idle time in hand or some weird school drop out computer hacker (or geek) unleashing these mails one fine morning... Continue Reading Posted at 8:15 AM \| Permalink \| Comments
Jun 3	Outsourced: A movie on outsourcing Krissy June 3, 2007 A movie on the outsourcing world. An interesting make and first three shows at Toronto International Film Festival went all housefuls. The story is about a guy, a retail manager, who just has been chucked off and been sent to... Continue Reading Posted at 12:27 PM \| Permalink \| Comments
	Headhunting outsourcing becoming big business Krissy June 3, 2007 Hmm….pressed with tight deadlines to meet in-house HR departments are now seeking help from recruitment firms to headhunt for lower and entry level workers. They may do tasks like sifting eligible candidates from the database, do background checks and conduct... Continue Reading Posted at 12:12 PM \| Permalink \| Comments
	Madford: Library functions get outsourced Krissy June 3, 2007 Now I don’t go to the libraries much. May be college students these days frequent libraries for academic purposes, besides that I don’t think for sheer pleasure, to read, new generation is keen to spend lazy afternoons in libraries. Internet... Continue Reading Posted at 11:58 AM \| Permalink \| Comments
	Engineering Process Outsourcing (EPO) to grow by 10 times within 7 years in India Krissy June 3, 2007 After BPO, KPO, LPO, RPO comes EPO. What is EPO? Well, EPO has been described as Engineering Process Outsourcing. Government of India has undertaken a survey on the scope of Engineering Process Outsourcing (EPO) for Indian companies, the Engineering Export... Continue Reading Posted at 7:55 AM \| Permalink \| Comments
Jun 2	How to motivate computers? Krissy June 2, 2007 Consultation from BPOTiger: Outsource your entire computer maintenance work to some offshore country...Cartoon Link To subscribe to news and analysis like these click here... Continue Reading Posted at 3:09 PM \| Permalink \| Comments
	List of 4 outsourcing advantages other than cheap labor Krissy June 2, 2007 Cheap labor is and will remain as the numero uno reason behind outsourcing. But is that all? Does outsourcing sail only on surface level or it has some other robust reasons behind its survival. The other day a coach who... Continue Reading Posted at 12:46 PM \| Permalink \| Comments
	UC Santa Cruz univ to outsource Gmail, to dump its own Krissy June 2, 2007 There are something in this world (which money cant buy…haha…I am sounding like a sponsored writer to a credit card company) which we love even though they are not as trendy or glitzy or so called ‘cool’, but still we... Continue Reading Posted at 12:24 PM \| Permalink \| Comments
	China: Innovation outsourced enroute R&D Krissy June 2, 2007 Can innovation be outsourced? In the intense marketplace when a product gets a magical run, most of the times more than marketing and promotion, logistics and distribution, its creative invention (or product innovation) which becomes responsible. Naturally, big companies worldwide... Continue Reading Posted at 12:03 PM \| Permalink \| Comments
Jun 1	Outsourcing delivers: PricewaterhouseCoopers Krissy June 1, 2007 Many may hate it to the core, many may bank their life on this, it’s a fact that over the years outsourcing as an industry has gone from strength to strength, a lot of companies who have never thought of... Continue Reading Posted at 10:03 AM \| Permalink \| Comments
	Effort BPO roped in by Asia Star & Triple Three, will train Chinese staff Krissy June 1, 2007 The first phase goes to software companies; now the second rung, its turn for Indian outsourcing and BPO centers to set up establishment in China. Mumbai based Effort BPO has been galloped by Asia Star, a private Chinese telecom services... Continue Reading Posted at 9:29 AM \| Permalink \| Comments
	Canada manufacturing scene is not looking bright Krissy June 1, 2007 A Canadian consulting firm warns thatManufacturers must adopt more advanced and leaner business practices, possibly outsourcing more of their production, to survive the current profit crunch in a "new industrial age,"How is manufacturing industry in Canada doing? I am surprised... Continue Reading Posted at 9:14 AM \| Permalink \| Comments
	Can you stop outsourcing by creating laws? Krissy June 1, 2007 Lawmakers in Connecticut have passed a bill which requires companies bidding for state contracts to disclose where the work would get done. The bill is titled "An Act to Retain State Jobs," has been passed by overwhelming 125-25 votes.So far,... Continue Reading Posted at 9:06 AM \| Permalink \| Comments
	Father of Indian outsourcing speaks up Krissy June 1, 2007 In the 1990s when Raman Roy, the father of outsourcing in India used to pitch clients from US and UK he used to say, "You probably think I travel to the office on a bullock cart." Probably, then that was... Continue Reading Posted at 8:59 AM \| Permalink \| Comments

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