Here from my personal experience for wannabe call center agents spread all across the world I am writing down 10 interview mistakes that you can take care of with slight preplanning and determination.
1. As I have said in the beginning, know your CV. Simple. If you got it written by an expert, read it, re-read it. There's no escape from here.
2. Poor Handshake: Those first three seconds of handshake to create your first impression. Firm but not hard, polite but not meek.
3. Talking too much: Over talkative candidates are head sore. The sooner they leave are better for the interviewer.
4. Negative talk about former company/manager: That’s a complete no no and courtesy less.
5. Missed the appointment by 10 minutes (or half an hour): Believe me, a late coming at the interview successfully pisses of HR managers. Sometimes they are mean, and can not see beyond anything which is not ego pleasing.
6. Talking to receptionist/guards rudely: In some companies, the moment you are inside the campus, you are under surveillance. So, be prepared.
7. No preparation: At least try to gather information about when is the last time it won a cricket trophy if not vision, mission statement.
8. Fumbling: Hmm..yes/no/may be…if you are not sure, don’t speak. Don’t speak to break the silence.
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» Call Center Agent Interview Advice: Practice and Research from CallCenterScript
Interviewing for a new job is always scary, especially for a new graduate. With no experience and little information about the job, it is normal to hesitate.A lot of readers sent their emails asking a list of questions and favorable... [Read More]
Tracked on: July 22, 2007 4:25 PM | Permalink to Trackback