Broadly inbound call centers receive calls and outbound call centers make calls to customers. The first type is a business service (or non business service) that answers customers' telephone queries and also conveys message.
Normally inbound call centers services include (please send us feedback for update)
- Customer Acquisition
- Call Answering
- Database Updating
- Technical support
- Customer Service
- Direct Response
- ER Dispatching
- Inbound sales
- Cross selling, up selling
- Order taking
The service can also integrate other functions like live chat sessions, email response etc.
This is just an outline of inbound call center service. You can send us more services that they can perform at the comment section below. Thanks
To get News, views, analysis, joke, humor, even bitching of outsourcing world Subscribe here
Top 10 US brands Indian call centers agents cant live without
Comment Preview