Business Process Outsourcing News and Information

In recent times aplenty media reports were written on how outsourcing is not yielding desired results, how some clients are not happy with the outcome, how the spiraling and sometimes hidden costs (mostly when the contract comes towards an end) cost actually much more than the allocated budget etc.

Relationships, be it business or personal, not necessarily always go smooth all the time. You may have strict SLA (Service Level Agreements) but again lack of quality measurements and careless management can make the whole process a joke.

Here, at this article they have analyzed about the seven myths of outsourcing. Lets look at the list (with my comments, though uncalled for but could not restrict):

1.    We Can Have It All

Vendors cannot act like a departmental store. Clients should realize this.  

2.    Outsourcing Services is Like Buying Commodities

It cannot be procuring stationary. Outsourcing is intangible
 
3.    We Need an Ironclad Contract

As I have said strict SLA cannot stop an unplanned outflow.                                                                                New Lights on outsourcing

4.    Contracts Don't Matter

Believe me sweet tongue service providers will eventually make an extended honeymoon deal

5.    It's Not Our Headache Anymore

After all, its client’s bottom line and no ones else. The brand that they have nourished will suffer the most. Aren’t it all integrated?   

6.    Our First Failure Should Be Our Last Attempt

There’s no point in giving politically correct, management jargon based sound bytes after a deal goes sour. Do you have an alternative? You can not simply skip from one vendor to other.

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