If you ask me what is the new age mission and vision for global financial services executives of today who are sandwiched between internal and external bottom-line pressures I will tell you its all about how you achieve more with less. More target achievement with less and less resources. Don’t ask them to constantly improve on the operational excellence, that’s not in their hand, they will tell you, the easy out is to outsource, not only the process but the headache also. Amidst increasing volume of transactions, rising customer expectations, regulatory red eye, quality measurement, give them some time to relax, let them try their luck in the sudden death game. 
We may like it or not, outsourcing is increasingly becoming a sure fire way towards a highly successful strategy not only for market-leading banks across the world but also for lot of wannabe second rung players. A recent Deloitte Research states, it is assumed that more than 20% of the industry's global cost base will be transferred to offshore countries in the next few years.
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