Believe it or not, there are lots of senior executives who earnestly want to keep the jobs at home, but the peer pressure, the endangering bottom line, rigid board members bound these anti-outsourcing folks to send jobs overseas for quick rejuvenation and rosy long term gains.
Sometimes they meet their goals, sometimes they miss, like all other businesses. Here, we have a piece where the writer writes how in different ways outsourcing can be best used as a tool while making sure that goals of the game are achieved. Some factors that he discussed about are: 
a. Examine the service levels provided
b. Measure the company's productivity
c. Aim for continuous improvement
d. Business Process Transformation
e. Innovation
Looks quite good, easy and impressive, isn’t it? Wonder, then why these experienced executives make million dollars blunders.
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