BPOTiger: August 2007 Archives

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Aug30	Snapshot: Infosys Wipro showed interest in MarketRx Krissy August 30, 2007 Know More: News 2.0, News Economic Times reports, India’s tech posterboys and cross-town rivals Infosys Technologies and Wipro have shown interest in buying out the US-based high-end analytics company MarketRx. The indicative valuation of MarketRx is seen between $150 million and $160 million. Lets take a snapshot of the possible deal: 1. Opening the door This buy will give Wipro’s and Infosys’ outsourcing wing entry into the high end outsourcing segment 2. New Age Transformers In terms of transformational business process outsourcing deal, MarketRx can give a stronghold to both the biggies. 3. Time to Act Pricey MarketRx which enjoys high valuations of over 5 times of revenues would have acted pricey in anyway and now when Infy and Wipro both wanting to grab it, it will act as pricier. *To get News, views, analysis, joke, humor, even bitching of outsourcing world Subscribe here* Posted at 11:07 PM \| Permalink \| Comments
Aug30	Top 15 Software exports and services company of India 2006-07 Krissy August 30, 2007 1. Tata Consultancy Services Ltd.2. Infosys Technologies Ltd. 3. Wipro Technologies4. Satyam Computer Services5. HCL Technologies6. Tech Mahindra7. Patni Computer8. I-flex Solutions9. L&T InfoTech10. Polaris Software11. Hexaware Technologies12. Flextronics Software (Aricent)13. Mphasis BFL14. MastekSiemens Info SystemsSource: NASSCOM's last newsletter, not... Continue Reading Posted at 9:52 PM \| Permalink \| Comments
	Snapshot: Firstsource Solutions’ acquisition of MedAssist Krissy August 30, 2007 FirstSource (Formerly ICICI OneSource) shares goes up nearly 10% on BSE (Bombay Stock Exchange)<!- 2. With $99 million revenue in 2006 MedAssist is one of the largest revenue management service providers in the US healthcare sector<!- 3. Core earning margins... Continue Reading Posted at 8:41 PM \| Permalink \| Comments
	New Zeland Govt supports outsourcing, scraps plans to allure foreign investment Krissy August 30, 2007 New Zealand government instead of spending resources to get foreign investors will appreciate if companies and local firms send their jobs offshore. Certainly, pro-outsourcing lobby will lap up the news for further power point presentations. The government has spent hundreds... Continue Reading Posted at 3:55 PM \| Permalink \| Comments
	Outsourcing joke, humor on call center Krissy August 30, 2007 My friend, who works in a call center told me this incident of a dumb customer. The customer asked my friend what hours are the call center is open, the call center is actually the technical support center for the... Continue Reading Posted at 1:44 PM \| Permalink \| Comments
	BT signs £128m outsourcing deal with Xansa Krissy August 30, 2007 The honeymoon between BT and Xansa will last for some time more. And probably for some more more time. Because both of them, not one, two or five years, have extended their partnership deal until at least 2014. The communication... Continue Reading Posted at 11:21 AM \| Permalink \| Comments
	Apollo Health acquires Zavata Inc Krissy August 30, 2007 It seems health care outsourcing is taking its shape in quite serious way. There has been positive reports on the sector but mostly not the biggest names have ventured into it. Now, that India's one of the health care supremes ... Continue Reading Posted at 10:22 AM \| Permalink \| Comments
Aug29	Rupee vs dollar: What infosys is up to? Krissy August 29, 2007 Over last couple of months1. Infosys has increased its billing rate by 3-4 percent on new contracts and 2-3 percent on old contracts<!- 2. It is trying to broaden its base while diverting depnedancy from US. US revenue share has... Continue Reading Posted at 11:40 PM \| Permalink \| Comments
	Brits favoring automation of call centers: Study Krissy August 29, 2007 Sometimes automation is easy than dealing with humans. That’s what UK adults believe, a survey done on automation of call centers found. The survey reported in the UK Contact Centre Operational Review noted that UK adults believe they are left... Continue Reading Posted at 10:35 PM \| Permalink \| Comments
	From terrorism, cattle grazing to call center Krissy August 29, 2007 "One of the most backward helmets in North Tamil Nadu, India," Sanasandiram now can boast of an international call center where young men and women in the age group of 18-25, who mostly work as daily labourers or graze domestic... Continue Reading Posted at 8:55 PM \| Permalink \| Comments
	Small business more keen on outsourcing: Study Krissy August 29, 2007 Small businesses worldwide see outsourcing as THE savior. Normally, they don’t want to give extensive process specific training to new recruits, because, neither they have the set up nor they want to train new recruits with specialist software (like Lotus... Continue Reading Posted at 7:53 PM \| Permalink \| Comments
	Benefits of outsourcing: top 11 benefits Krissy August 29, 2007 What are the benefits of outsourcing? The debate on outsourcing is relentless, its good or its plain and simple bad. It will go on and on. I am just submitting top 11 benefits on outsourcing. Later I will discuss what... Continue Reading Posted at 12:47 PM \| Permalink \| Comments
	Outsourcing deals will face EC competition scrutiny Krissy August 29, 2007 …where an outsourcing supplier is buying all or part of the IT assets being outsourced by a company - such as a joint venture arrangement - the deal may need to go to the EC for approval.That’s somewhat expected. I... Continue Reading Posted at 11:45 AM \| Permalink \| Comments
	DaimlerChrysler AG considering outsourcing transmission production Krissy August 29, 2007 One way DaimlerChrysler AG is concerned because Shuanghuan Automobile of China has supposedly stolen Smart Fortwo’s model for ‘Noble.’ Not a noble task, DaimlerChrysler is gearing up for legal battle. On other hand, its second quarter profit fell 14%. And... Continue Reading Posted at 10:43 AM \| Permalink \| Comments
	CIO's life shelf three years in a co: Study Krissy August 29, 2007 Who thought life of CIOs are all fun, no work, vacationing in Hawaii and overseeing people and especially beautiful chicks for ever at company's expense, this news will certainly wake a lot of people up. Other than increasing pressure from... Continue Reading Posted at 9:22 AM \| Permalink \| Comments
Aug28	Wipro to set up software center in Atlanta, to recruit from Georgia college & universities Krissy August 28, 2007 In a bid to build up a global delivery capability propistion, Wipro Technologies is all set to open a software development center in Atlanta.It has not zeroed on the exact location, the space hunters are preferring a location in metro... Continue Reading Posted at 11:37 PM \| Permalink \| Comments
	Device to make call center worker's ferry ride safe Krissy August 28, 2007 Last year a 24 year old woman, a BPO employee was raped and murdered by the driver of a vehicle leased by her employer. Read news here. That’s not the one, there have many violent cases been registered in the... Continue Reading Posted at 10:16 PM \| Permalink \| Comments
	Can India retain its leadership position in outsourcing? Krissy August 28, 2007 Are outsourcing jobs slipping away from India’s hand? Is India becoming victim of its own success? Regular rise in wage level (estimated to be around 9%) and scorching attrition rate notwithstanding, aggressive marketing by other countries like Philippines, Mexcio, China,... Continue Reading Posted at 9:00 PM \| Permalink \| Comments
	McClatchy outsources to APAC, APAC outsources from Philippines Krissy August 28, 2007 McClatchy Co. will transfer about 250 call center jobs APAC Customer Services of Deerfield., Ill. APAC will then transfer the jobs to Philippines. So, McClatchy Co. is not directly outsourcing from offshore devloping countries, technically. Henry Haitz, president and... Continue Reading Posted at 7:42 PM \| Permalink \| Comments
	AT&T to set up call center in Wheeling Krissy August 28, 2007 AT&T has got back some call center process from Covergys call center in India. The call center in Gurgaon was strggling to meet up the quality standard for quite some time, last year AT&T took the final call and decided... Continue Reading Posted at 2:35 PM \| Permalink \| Comments
	Can China beat India on outsourcing? Krissy August 28, 2007 Can giagntic China be able to beat India in the outsourcing race? Agreed, they don’t have enough Englsih speaking people, but the domestic market is simply huge, there is no one in the world who would not like to tap... Continue Reading Posted at 1:38 PM \| Permalink \| Comments
	TCS signs outsourcing contract with Hawaiian Airlines Krissy August 28, 2007 Tata Consultancy Services (TCS), India’s largest software company is aiming high on the aviation sector as well. Call it high flying diversification plan. The spokesperon told mediamen that TCS has signed a multi-year software and outsourcing contract with Hawaiian Airlines... Continue Reading Posted at 11:22 AM \| Permalink \| Comments
	Outsourcing slows down in 2007: TPI Study Krissy August 28, 2007 TPI Researchers has released their latest research report on global outsourcing market for the second consecutive year. It has been noticed that compared to the same time last year the outsourcing deals have dropped significantly this year. The report is... Continue Reading Posted at 10:07 AM \| Permalink \| Comments
Aug27	Telephone interview tips -Part 5 Krissy August 27, 2007 I was discussing tips to crack telephonic interview. I know some of my friends who always try to act smart ass during telephonic interviews. Some times they got away with it, sometimes they fail, one thing I always told them,... Continue Reading Posted at 1:54 PM \| Permalink \| Comments
	Telephone interview, 4 more mistakes to take care of-Part 4 Krissy August 27, 2007 In this telephone interview series I have been discussing many facets of what and hows of phone interviews. In the last part I was telling you how you should not chew or land on the biggest pizza while having interview.... Continue Reading Posted at 12:54 PM \| Permalink \| Comments
	Telephone interview, 6 mistakes you should never commit– Part 3 Krissy August 27, 2007 During telephone or phone interview, you may not look perfect, you may not wear the tie with perfect knot, but what you should always remember that, there are some mistakes, deadly mistakes rather, which you should not do at any... Continue Reading Posted at 11:45 AM \| Permalink \| Comments
Aug23	Best salary, best wages, top 25 jobs in next two years Krissy August 23, 2007 Fast Company has compiled a list of best jobs for 2005-2009 that will pay the best salary. There are anaysis also, I am not going into the criticality and analysis, you can get it here. I am only concerned about... Continue Reading Posted at 6:59 PM \| Permalink \| Comments
	Types or kinds of telephone interview-Part2 Krissy August 23, 2007 Broadly there exists three basic kinds of telephonic interviews. Well, don’t consider me a text book, I am just giving you an idea. Firstly, You want to be a part of a company, you take the initiative, through networking or... Continue Reading Posted at 6:28 PM \| Permalink \| Comments
	More call center interview tips- Part 1 Krissy August 23, 2007 I have seen so many of my friends and their elder/younger brothers/sisters really struggle during the time of interviews, but believe you me, in all respect they were probably the one who suits the job profile to the T. I... Continue Reading Posted at 3:56 PM \| Permalink \| Comments
	Australian Manufacturing Workers Union stops work at Ford manufacturing unit Krissy August 23, 2007 The Australian Manufacturing Workers Union (AMWU) members are not in a mood to mend. Their strike action will continue indefinitely. The work stoppage has forced Ford to make idle close to 1500 workers at its Broadmeadows and Geelong plants. Australian... Continue Reading Posted at 2:41 PM \| Permalink \| Comments
	IBM makes deal with Omron Krissy August 23, 2007 IBM has clinched another heavyweight outsourcing deal. IBM and Omron has inked a deal wherein IBM will manage Omron's entire information technology infrastructure operations across Europe. Omron is a Japan, Tokyo based company which deals in the field of automation.... Continue Reading Posted at 1:39 PM \| Permalink \| Comments
	Indian BPO: China is a concern, not threat Krissy August 23, 2007 Yes, China is aggressively marketing for a dominant position in outsourcing market, but according to Kiran Karnik, China is unlikely to get ahead of India in the next 3-5 years. But is not that a short term answer, will China... Continue Reading Posted at 3:05 AM \| Permalink \| Comments
	with outsourcing plan AGL tries to win back its lost customers Krissy August 23, 2007 Energy retailing heavyweight AGL Energy seems to be on a plan to win back its 90,000 gas and electricity customers that it has lost during the past year. The energy generator which has just signed an outsourcing agreeemnt with TCS... Continue Reading Posted at 1:47 AM \| Permalink \| Comments
Aug22	Univeristies to outsource email system to MSN, Google Krissy August 22, 2007 University email system...ahh...that’s a crooked thing….seriously...you can not open them….can not send or attach…server is overloaded…what not….poor half hearted tech team seems more confused than the users, forget fixing them for good. Not with my case, it’s the same scene... Continue Reading Posted at 11:27 PM \| Permalink \| Comments
	Cebu gets a call center training shool Krissy August 22, 2007 HR and training firm Berkeley Systems Management has opened a new call center training arm in Cebu City. The enter aims to address vast workforce in the country that wants to get into burgeoning BPO sector but does not have... Continue Reading Posted at 10:12 PM \| Permalink \| Comments
	AT&T to open call center in Louisville Krissy August 22, 2007 Action is breezing storngly in AT&T’s newest call center which is situated in Louisville on West Chestnut Street. AT&T HR department has started working on filling up 350 vacancies. The call center will give customer support to the AT&T's... Continue Reading Posted at 7:49 PM \| Permalink \| Comments
	IQE signs supply deal with Anadigics Krissy August 22, 2007 Proped up by a robust market for RF components which are used in high-end wireless applications along with a new deal with key customer Anadigics, epiwafer supplier IQE has posted an operating profit and a sharp increase in sales.Electronicswekly writes:... Continue Reading Posted at 6:21 PM \| Permalink \| Comments
	Boeing laying of employees, outsourcing with CSC Krissy August 22, 2007 Two and half years back when along with other industries, airlines industry also made it big and thus selected employees in hoardes. Boeing, in a mad rush got more people on board than it can handle and now in 2007... Continue Reading Posted at 5:12 PM \| Permalink \| Comments
	IBM gets $330 million Allianz contract Krissy August 22, 2007 IBM has signed an $330 million outsourcing deal with Allianz. Novato based Allianz of America has awarded a seven and half year long contract to IBM. The duration of the deal seems a bit long because these days that biggies... Continue Reading Posted at 4:10 PM \| Permalink \| Comments
	GSK seeks TCS help to set up R&D center in India Krissy August 22, 2007 GlaxoSmithKline (GSK), UK’s biggest drug manufacturing company has signed an outsourcing deal with India's largest software outsourcing company, Tata Consulting Services. GSK will seek TCS’ help to set up a drug development center in Mumbai. TCS will help GSK’s clinical... Continue Reading Posted at 3:20 PM \| Permalink \| Comments
	Indian Election Commission will not outsource due to police station Krissy August 22, 2007 The Election Commission of India has at last decided that it will not outsource (thank God, imagine the proces difficulties people will have to suffer there) the preparation of electoral rolls because of security reasons. The commission believes that... Continue Reading Posted at 1:21 PM \| Permalink \| Comments
Aug20	Mantra for successful outsourcing deals Krissy August 20, 2007 Another outsourcing consulting company, a combo rather (don’t blame them, they only testify the fact that the industry going from strength to strength) has come out with something useful. Unlike those studies where after crawling continents they deliver findings like... Continue Reading Posted at 1:38 PM \| Permalink \| Comments
	AGL signs $16m outsourcing deal with TCS Krissy August 20, 2007 India’s biggest IT outsourcing company Tata Consultancy Services has been awarded a $16 million outsourcing contract by AGL Energy Ltd which is Australia's biggest integrated energy company. The contract is believed to be AGL’s effort to upgrade its IT... Continue Reading Posted at 12:24 PM \| Permalink \| Comments
	Is outsourcing possible in Pakistan? Krissy August 20, 2007 How people perceive Pakistan as an outsourcing destination? A country which is a den of extremists, a country without democracy and political stability? But still there are some hopefuls, some marketing activists who dream of placing Pakistan in world outsourcing... Continue Reading Posted at 11:08 AM \| Permalink \| Comments
Aug18	Prudential outsourcing contract bagged by TCS Krissy August 18, 2007 If you remember, TCS very recently has bagged $800 million insurance outsourcing contract from UK based Pearl Group. And now, TCS is all set to clinch an $1.5 billion outsourcing contract with UK based insurance king, Prudential Insurance. Prudential Insurance... Continue Reading Posted at 8:42 AM \| Permalink \| Comments
Aug17	Reuters outsourcing deal with Fujitsu Krissy August 17, 2007 Well, Reuters is outsourcing again. But not to Bangalore or Hong Kong for its editorial service, instead it will outsource its internal computing operations to Fujitsu Services for a deal worth $1 billion. This will be a 10 year agreement... Continue Reading Posted at 8:14 AM \| Permalink \| Comments
Aug14	Best wages, best salary, top 40 occupations Krissy August 14, 2007 First, let me tell you this list does not inlcude journalists, copywriters, business writers, content specialists at all. This list from Maryland Career and Workforce Information contains best 50 occupations and not computer scientists or computer programmers, but Physicians and... Continue Reading Posted at 9:27 AM \| Permalink \| Comments
Aug11	Philippines BPO industry: A snapshot Krissy August 11, 2007 Philippines has been experiencing exponential growith in business proces outsourcing (BPO) and call centers for past few years. According to consulting firm, McKinsey & Co., the country is all set to get outsourcing revenues worth US$11 billion by 2010. It... Continue Reading Posted at 2:49 PM \| Permalink \| Comments
	Call center night shift leads to heart attack Krissy August 11, 2007 I was curious to know whether working in call center, BPOs late at leaves any effect to the health of your heart. Let me rephrase this: are night shift call center people susceptible to heart attack or heart related problem... Continue Reading Posted at 1:15 PM \| Permalink \| Comments
	Call center night shift: Sleepless nights Krissy August 11, 2007 Why health problems occur for call center agents working in night shifts? Mostly it happens because human body’s natural circadian rhythms cryingly tell that the concerned person should not be working when he or she should take sleep. Many... Continue Reading Posted at 12:00 PM \| Permalink \| Comments
Aug 9	Archie gets friends with Raj Patel. The out-raj-ous behavior sketch is outsourced from India Krissy August 9, 2007 For ever young Riverdale resident Archie has found a new friend in Raj Patel. Raj Patel, part of an Indian family living in America will be the latest feature character in Tales from River dale Digest #21. Raj Patel will... Continue Reading Posted at 11:30 PM \| Permalink \| Comments
	Lloyds TSB Bank outsourcing IT jobs to TCS, Cognizant and Wipro Krissy August 9, 2007 The review to improve IT efficiency was started in May 2007 and the result is out for Lloyds TSB Bank. I am not sure whats the exact numbers of IT jobs are actually being outsourced, some say its 100-110, some... Continue Reading Posted at 9:42 PM \| Permalink \| Comments
	Nokia to outsource chip development Krissy August 9, 2007 This move from Finland based Nokia will surely take lot of power away from Texas Instruments and Qualcomm. World No 1 cell phone maker Nokia has decided to order more microchips from STMicroelectronics and Broadcom. STMicro will design and create... Continue Reading Posted at 8:30 PM \| Permalink \| Comments
	Pharma outsourcing moving from drug manufacturing to clinical trials Krissy August 9, 2007 The shift is changing gears. The pharmaceutical companies which have been outsourcing drug manufacturing to Asian countries are now moving one level up to clinical trials. There is a trend towards a changed business model in the pharma sector and... Continue Reading Posted at 7:21 PM \| Permalink \| Comments
	Outsourcing is beyond cheap costs: PWC study Krissy August 9, 2007 Market research keeps us saying that its not cheap costs that is running the outsourcing industry, actually it’s only of the dynamics of the industry. But I wonder even after series of such reports how much percpetion is actually changed... Continue Reading Posted at 5:32 PM \| Permalink \| Comments
	Outsourcing clients demanding more from clients Krissy August 9, 2007 The high powerd demand has remained super strong for outsourcing of IT services, but buyers, it seems are getting more and more demanding on each passing day. They are asking more (off course with straight face, unapologetically) more from their... Continue Reading Posted at 3:24 PM \| Permalink \| Comments
	Pharma outsourcing moving from drug manufacturing to clinical trials Krissy August 9, 2007 The shift is changing gears. The pharmaceutical companies which have been outsourcing drug manufacturing to Asian countries are now moving one level up to clinical trials. There is a trend towards a changed business model in the pharma sector and... Continue Reading Posted at 12:52 PM \| Permalink \| Comments
	Kenya’s outsourcing dream looking real Krissy August 9, 2007 Instead of Bangalore will customers from first world will interact with Nairobi next year? The scope may seem like a distant dream, after all Kenya along with other reasons also plagued by poor communications measures. But now if things fall... Continue Reading Posted at 1:09 AM \| Permalink \| Comments
Aug 8	GlobalExpense gets outsourcing contract from ASDA Krissy August 8, 2007 Supermarket market super brand ASDA has decided to ditch its oh-so-romantic paper based system. This 2nd biggest supermarket from UK by outsourcing its expense management to GlobalExpense wants to lessen its expense by £200,000 a year. The paper system is... Continue Reading Posted at 11:58 PM \| Permalink \| Comments
	TeleTech sets up call center in Amherst Krissy August 8, 2007 Outsourcing firm TeleTech Holdings Inc is going to set up a call center in Amherst. It is expected to fill 450 positions for the purpose. TeleTech is hiring both part time and full time positions as of now. In... Continue Reading Posted at 10:42 PM \| Permalink \| Comments
	Wipro-Infocrossing deal…list of Wipro’s all IT acqusitions since 2002 Krissy August 8, 2007 Wipro is gung ho about Infocrossing. In what as termed as the biggest overseas acquisition by one domestic Indian IT company, Wipro is offering $18.70 per share in all cash deal. And why not? Wipro President Suresh Vaswani (global IT... Continue Reading Posted at 9:22 PM \| Permalink \| Comments
	What is outsourcing (nothing serious) Krissy August 8, 2007 1. Outsourcing is done at bliss point 2. Outsourcing is done cyclically 3. Outsourcing is done in an Edgeworth Box 4. Outsourcing is done sudden demand 5. Outsourcing is risk-free (how can you forget the referance to the risk-free... Continue Reading Posted at 2:57 PM \| Permalink \| Comments
	South Northamptonshire council extends outsourcing contract with Capita Krissy August 8, 2007 The deal was first meant for seven year, but it seems after getting the first rate outsourcing services from Capita, South Northamptonshire council does not want to let its partner go so soon, so it has extended the seven-year IT... Continue Reading Posted at 1:56 PM \| Permalink \| Comments
	Mouchel Parkman buys HBS Krissy August 8, 2007 Support services company Mouchel Parkman, which takes care of thousands of miles of motorways in UK has bought local government outsourcing player HBS (formerly Hyder Business Services) from private equity firm Terra Firma for £46.2million. It seems the relationship between... Continue Reading Posted at 12:56 PM \| Permalink \| Comments
Aug 7	Wipro acquires Infocrossing. Points to remember... Krissy August 7, 2007 Indian IT major Wipro has acquired New Jersey based outsourcing company Infocrossing Inc. for $600 million. Some however say the deal size is 450-500 million. Why this Wipeo-Infocrossing deal seems has heralded a new era of big acqusitions? Firslty, in... Continue Reading Posted at 7:51 PM \| Permalink \| Comments
	Egypt favorite BPO destination for Gulf countries Krissy August 7, 2007 You may think that in the outsourcing world it’s India, China, US or Philipines are the ones that are taking the calls , not always, you will surprised to know that Egypt over last few years has become the... Continue Reading Posted at 12:49 PM \| Permalink \| Comments
	Why Indian IT firms making acquisitions in Eastern Europe Krissy August 7, 2007 Akin to Pareto’s theory 80% of India’s outsourcing business comes from US only. Now, it seems Indian giants are waking up to the opportunities in Eastern Europe. In the past few quarters it has been observed that Indian software and... Continue Reading Posted at 11:20 AM \| Permalink \| Comments
	Will Wipro acquire Infocrossing? Krissy August 7, 2007 The rumor is rife that Indian software outsourcing company, Wipro plans to buy US IT company Infocrossing Inc. for about US$600 million dollars equivalent to (434 million euro) Wipro, it is believed to pay US$18.70 per share for the NASDAQ... Continue Reading Posted at 10:09 AM \| Permalink \| Comments
Aug 6	Outsourcing slows down in 2007: TPI Study Krissy August 6, 2007 TPI Researchers has released their latest research report on global outsourcing market for the second consecutive year. It has been noticed that compared to the same time last year the outsourcing deals have dropped significantly this year. The report is... Continue Reading Posted at 10:07 AM \| Permalink \| Comments
	Outsourcing slows down in 2007: TPI Study Krissy August 6, 2007 TPI Researchers has released their latest research report on global outsourcing market for the second consecutive year. It has been noticed that compared to the same time last year the outsourcing deals have dropped significantly this year. The report is... Continue Reading Posted at 10:07 AM \| Permalink \| Comments
	Wipro & Motorola to join hands to deliver telecom services Krissy August 6, 2007 Indian software services company, Wipro Technologies in conjunction with telecom biggie Motorola have formed a joint venture to deliver comprehensive telecom services solutions to public as well as private network clientèles. Wipro spokesperson told media persons that the joint venture will... Continue Reading Posted at 9:40 AM \| Permalink \| Comments
Aug 3	Infosys signs IT pact with Canadian Pacific Krissy August 3, 2007 Infosys has announced of clinching a multi-year outsourcing agreement with Canadian Pacific. Infosys will deliver Modular Global Sourcing services for its information technology set up along with Business and Information Technology Services (BITS). Infosys also will deploy its workforce to... Continue Reading Posted at 8:38 PM \| Permalink \| Comments
Aug 2	Xerox-IBM outsourcing gets a new turn Krissy August 2, 2007 The worst affected Xerox employees who were supposed to move to IBM after Xerox decided to outsource its jobs have been dealt with a blow. Now the news is that IBM may forfeit its plan to absorb those workers. The... Continue Reading Posted at 8:15 PM \| Permalink \| Comments
	IBM reluctant to absorb Xerox employees. Fine Gael crying foul Krissy August 2, 2007 A new turn in the Fine Gael story… Fine Gael is now accusing the Government as it completely fails to take any preventive action from outsourcing jobs to cheap countries like India, China, Philippines, Irlenad etc, Fine Gael fears that... Continue Reading Posted at 11:25 AM \| Permalink \| Comments
	Genpact to almost acquire Citigroup Global Services Krissy August 2, 2007 The rumors are rife that Genpact has emereged as the front runner to snatch the Citigroup Global Services, the captive BPO unit of Citigroup. Other bidders like WNS Global and Firstsource have valued it for $700-800 million. Genpact will raise... Continue Reading Posted at 11:23 AM \| Permalink \| Comments
	Legal Process Outsourcing (LPO) Job for Manager -1 Krissy August 2, 2007 I frequently being asked by people who have some experience in law or from legal practitioners, say from 3-6 years, about the prospect in burgeoning legal process outsourcing industry. They ask me about what kind of qualification or experience companies... Continue Reading Posted at 10:43 AM \| Permalink \| Comments
	Megaworld plans outsourcing zone at Visayas Krissy August 2, 2007 Property firm Megaworld Corp. has made an offer of buying 54.5-hectare of Department of Finance’s land for a cool P1.2 billion in hard cash. Finance secretary John Phillip Sevilla who is also acting as the head of the bids and... Continue Reading Posted at 10:13 AM \| Permalink \| Comments
Aug 1	Orange County ends traffic data contarct Krissy August 1, 2007 The Orange County Superior court will no more process traffic tickets in Nogales, Mexico, after huge public outcry over the practice rocked the administration. The controversy has erupted last week, when KFI radio's ''John & Ken Show'' vehemently attacked... Continue Reading Posted at 11:17 AM \| Permalink \| Comments
	Comcast to open call center at Lynnwood, Washington Krissy August 1, 2007 Comcast has finalised its plan to set up a call center in Lynnwood. The place has been selected because of its proximity to I-5. Lynnwood also has good talent pool for call center workers. The newly build building at the... Continue Reading Posted at 11:02 AM \| Permalink \| Comments
	VentureNet Capital Group, Inc. seeking new areas to expand Krissy August 1, 2007 VentureNet Capital Group, Inc., the management consulting company which provides marketing and consulting services has announced that from now onwards it will offer public and private companies add on professional management, business development, consulting and outsourcing services. Michael Brette, the... Continue Reading Posted at 9:56 AM \| Permalink \| Comments
	Outsourcing: Ireland to grow by 15% in next couple of years Krissy August 1, 2007 Ireland has always been one of the strong contenders for the top spot in BPO world. In fact on high end software consulting, it’s the no. 1 destination for top notch companies of the world. Now the latest study from... Continue Reading Posted at 9:47 AM \| Permalink \| Comments

« July 2007 | Main | September 2007 »

Aug30	Snapshot: Infosys Wipro showed interest in MarketRx Krissy August 30, 2007 Know More: News 2.0, News Economic Times reports, India’s tech posterboys and cross-town rivals Infosys Technologies and Wipro have shown interest in buying out the US-based high-end analytics company MarketRx. The indicative valuation of MarketRx is seen between $150 million and $160 million. Lets take a snapshot of the possible deal: 1. Opening the door This buy will give Wipro’s and Infosys’ outsourcing wing entry into the high end outsourcing segment 2. New Age Transformers In terms of transformational business process outsourcing deal, MarketRx can give a stronghold to both the biggies. 3. Time to Act Pricey MarketRx which enjoys high valuations of over 5 times of revenues would have acted pricey in anyway and now when Infy and Wipro both wanting to grab it, it will act as pricier. *To get News, views, analysis, joke, humor, even bitching of outsourcing world Subscribe here* Posted at 11:07 PM \| Permalink \| Comments
Aug30	Top 15 Software exports and services company of India 2006-07 Krissy August 30, 2007 1. Tata Consultancy Services Ltd.2. Infosys Technologies Ltd. 3. Wipro Technologies4. Satyam Computer Services5. HCL Technologies6. Tech Mahindra7. Patni Computer8. I-flex Solutions9. L&T InfoTech10. Polaris Software11. Hexaware Technologies12. Flextronics Software (Aricent)13. Mphasis BFL14. MastekSiemens Info SystemsSource: NASSCOM's last newsletter, not... Continue Reading Posted at 9:52 PM \| Permalink \| Comments
	Snapshot: Firstsource Solutions’ acquisition of MedAssist Krissy August 30, 2007 FirstSource (Formerly ICICI OneSource) shares goes up nearly 10% on BSE (Bombay Stock Exchange)<!- 2. With $99 million revenue in 2006 MedAssist is one of the largest revenue management service providers in the US healthcare sector<!- 3. Core earning margins... Continue Reading Posted at 8:41 PM \| Permalink \| Comments
	New Zeland Govt supports outsourcing, scraps plans to allure foreign investment Krissy August 30, 2007 New Zealand government instead of spending resources to get foreign investors will appreciate if companies and local firms send their jobs offshore. Certainly, pro-outsourcing lobby will lap up the news for further power point presentations. The government has spent hundreds... Continue Reading Posted at 3:55 PM \| Permalink \| Comments
	Outsourcing joke, humor on call center Krissy August 30, 2007 My friend, who works in a call center told me this incident of a dumb customer. The customer asked my friend what hours are the call center is open, the call center is actually the technical support center for the... Continue Reading Posted at 1:44 PM \| Permalink \| Comments
	BT signs £128m outsourcing deal with Xansa Krissy August 30, 2007 The honeymoon between BT and Xansa will last for some time more. And probably for some more more time. Because both of them, not one, two or five years, have extended their partnership deal until at least 2014. The communication... Continue Reading Posted at 11:21 AM \| Permalink \| Comments
	Apollo Health acquires Zavata Inc Krissy August 30, 2007 It seems health care outsourcing is taking its shape in quite serious way. There has been positive reports on the sector but mostly not the biggest names have ventured into it. Now, that India's one of the health care supremes ... Continue Reading Posted at 10:22 AM \| Permalink \| Comments
Aug29	Rupee vs dollar: What infosys is up to? Krissy August 29, 2007 Over last couple of months1. Infosys has increased its billing rate by 3-4 percent on new contracts and 2-3 percent on old contracts<!- 2. It is trying to broaden its base while diverting depnedancy from US. US revenue share has... Continue Reading Posted at 11:40 PM \| Permalink \| Comments
	Brits favoring automation of call centers: Study Krissy August 29, 2007 Sometimes automation is easy than dealing with humans. That’s what UK adults believe, a survey done on automation of call centers found. The survey reported in the UK Contact Centre Operational Review noted that UK adults believe they are left... Continue Reading Posted at 10:35 PM \| Permalink \| Comments
	From terrorism, cattle grazing to call center Krissy August 29, 2007 "One of the most backward helmets in North Tamil Nadu, India," Sanasandiram now can boast of an international call center where young men and women in the age group of 18-25, who mostly work as daily labourers or graze domestic... Continue Reading Posted at 8:55 PM \| Permalink \| Comments
	Small business more keen on outsourcing: Study Krissy August 29, 2007 Small businesses worldwide see outsourcing as THE savior. Normally, they don’t want to give extensive process specific training to new recruits, because, neither they have the set up nor they want to train new recruits with specialist software (like Lotus... Continue Reading Posted at 7:53 PM \| Permalink \| Comments
	Benefits of outsourcing: top 11 benefits Krissy August 29, 2007 What are the benefits of outsourcing? The debate on outsourcing is relentless, its good or its plain and simple bad. It will go on and on. I am just submitting top 11 benefits on outsourcing. Later I will discuss what... Continue Reading Posted at 12:47 PM \| Permalink \| Comments
	Outsourcing deals will face EC competition scrutiny Krissy August 29, 2007 …where an outsourcing supplier is buying all or part of the IT assets being outsourced by a company - such as a joint venture arrangement - the deal may need to go to the EC for approval.That’s somewhat expected. I... Continue Reading Posted at 11:45 AM \| Permalink \| Comments
	DaimlerChrysler AG considering outsourcing transmission production Krissy August 29, 2007 One way DaimlerChrysler AG is concerned because Shuanghuan Automobile of China has supposedly stolen Smart Fortwo’s model for ‘Noble.’ Not a noble task, DaimlerChrysler is gearing up for legal battle. On other hand, its second quarter profit fell 14%. And... Continue Reading Posted at 10:43 AM \| Permalink \| Comments
	CIO's life shelf three years in a co: Study Krissy August 29, 2007 Who thought life of CIOs are all fun, no work, vacationing in Hawaii and overseeing people and especially beautiful chicks for ever at company's expense, this news will certainly wake a lot of people up. Other than increasing pressure from... Continue Reading Posted at 9:22 AM \| Permalink \| Comments
Aug28	Wipro to set up software center in Atlanta, to recruit from Georgia college & universities Krissy August 28, 2007 In a bid to build up a global delivery capability propistion, Wipro Technologies is all set to open a software development center in Atlanta.It has not zeroed on the exact location, the space hunters are preferring a location in metro... Continue Reading Posted at 11:37 PM \| Permalink \| Comments
	Device to make call center worker's ferry ride safe Krissy August 28, 2007 Last year a 24 year old woman, a BPO employee was raped and murdered by the driver of a vehicle leased by her employer. Read news here. That’s not the one, there have many violent cases been registered in the... Continue Reading Posted at 10:16 PM \| Permalink \| Comments
	Can India retain its leadership position in outsourcing? Krissy August 28, 2007 Are outsourcing jobs slipping away from India’s hand? Is India becoming victim of its own success? Regular rise in wage level (estimated to be around 9%) and scorching attrition rate notwithstanding, aggressive marketing by other countries like Philippines, Mexcio, China,... Continue Reading Posted at 9:00 PM \| Permalink \| Comments
	McClatchy outsources to APAC, APAC outsources from Philippines Krissy August 28, 2007 McClatchy Co. will transfer about 250 call center jobs APAC Customer Services of Deerfield., Ill. APAC will then transfer the jobs to Philippines. So, McClatchy Co. is not directly outsourcing from offshore devloping countries, technically. Henry Haitz, president and... Continue Reading Posted at 7:42 PM \| Permalink \| Comments
	AT&T to set up call center in Wheeling Krissy August 28, 2007 AT&T has got back some call center process from Covergys call center in India. The call center in Gurgaon was strggling to meet up the quality standard for quite some time, last year AT&T took the final call and decided... Continue Reading Posted at 2:35 PM \| Permalink \| Comments
	Can China beat India on outsourcing? Krissy August 28, 2007 Can giagntic China be able to beat India in the outsourcing race? Agreed, they don’t have enough Englsih speaking people, but the domestic market is simply huge, there is no one in the world who would not like to tap... Continue Reading Posted at 1:38 PM \| Permalink \| Comments
	TCS signs outsourcing contract with Hawaiian Airlines Krissy August 28, 2007 Tata Consultancy Services (TCS), India’s largest software company is aiming high on the aviation sector as well. Call it high flying diversification plan. The spokesperon told mediamen that TCS has signed a multi-year software and outsourcing contract with Hawaiian Airlines... Continue Reading Posted at 11:22 AM \| Permalink \| Comments
	Outsourcing slows down in 2007: TPI Study Krissy August 28, 2007 TPI Researchers has released their latest research report on global outsourcing market for the second consecutive year. It has been noticed that compared to the same time last year the outsourcing deals have dropped significantly this year. The report is... Continue Reading Posted at 10:07 AM \| Permalink \| Comments
Aug27	Telephone interview tips -Part 5 Krissy August 27, 2007 I was discussing tips to crack telephonic interview. I know some of my friends who always try to act smart ass during telephonic interviews. Some times they got away with it, sometimes they fail, one thing I always told them,... Continue Reading Posted at 1:54 PM \| Permalink \| Comments
	Telephone interview, 4 more mistakes to take care of-Part 4 Krissy August 27, 2007 In this telephone interview series I have been discussing many facets of what and hows of phone interviews. In the last part I was telling you how you should not chew or land on the biggest pizza while having interview.... Continue Reading Posted at 12:54 PM \| Permalink \| Comments
	Telephone interview, 6 mistakes you should never commit– Part 3 Krissy August 27, 2007 During telephone or phone interview, you may not look perfect, you may not wear the tie with perfect knot, but what you should always remember that, there are some mistakes, deadly mistakes rather, which you should not do at any... Continue Reading Posted at 11:45 AM \| Permalink \| Comments
Aug23	Best salary, best wages, top 25 jobs in next two years Krissy August 23, 2007 Fast Company has compiled a list of best jobs for 2005-2009 that will pay the best salary. There are anaysis also, I am not going into the criticality and analysis, you can get it here. I am only concerned about... Continue Reading Posted at 6:59 PM \| Permalink \| Comments
	Types or kinds of telephone interview-Part2 Krissy August 23, 2007 Broadly there exists three basic kinds of telephonic interviews. Well, don’t consider me a text book, I am just giving you an idea. Firstly, You want to be a part of a company, you take the initiative, through networking or... Continue Reading Posted at 6:28 PM \| Permalink \| Comments
	More call center interview tips- Part 1 Krissy August 23, 2007 I have seen so many of my friends and their elder/younger brothers/sisters really struggle during the time of interviews, but believe you me, in all respect they were probably the one who suits the job profile to the T. I... Continue Reading Posted at 3:56 PM \| Permalink \| Comments
	Australian Manufacturing Workers Union stops work at Ford manufacturing unit Krissy August 23, 2007 The Australian Manufacturing Workers Union (AMWU) members are not in a mood to mend. Their strike action will continue indefinitely. The work stoppage has forced Ford to make idle close to 1500 workers at its Broadmeadows and Geelong plants. Australian... Continue Reading Posted at 2:41 PM \| Permalink \| Comments
	IBM makes deal with Omron Krissy August 23, 2007 IBM has clinched another heavyweight outsourcing deal. IBM and Omron has inked a deal wherein IBM will manage Omron's entire information technology infrastructure operations across Europe. Omron is a Japan, Tokyo based company which deals in the field of automation.... Continue Reading Posted at 1:39 PM \| Permalink \| Comments
	Indian BPO: China is a concern, not threat Krissy August 23, 2007 Yes, China is aggressively marketing for a dominant position in outsourcing market, but according to Kiran Karnik, China is unlikely to get ahead of India in the next 3-5 years. But is not that a short term answer, will China... Continue Reading Posted at 3:05 AM \| Permalink \| Comments
	with outsourcing plan AGL tries to win back its lost customers Krissy August 23, 2007 Energy retailing heavyweight AGL Energy seems to be on a plan to win back its 90,000 gas and electricity customers that it has lost during the past year. The energy generator which has just signed an outsourcing agreeemnt with TCS... Continue Reading Posted at 1:47 AM \| Permalink \| Comments
Aug22	Univeristies to outsource email system to MSN, Google Krissy August 22, 2007 University email system...ahh...that’s a crooked thing….seriously...you can not open them….can not send or attach…server is overloaded…what not….poor half hearted tech team seems more confused than the users, forget fixing them for good. Not with my case, it’s the same scene... Continue Reading Posted at 11:27 PM \| Permalink \| Comments
	Cebu gets a call center training shool Krissy August 22, 2007 HR and training firm Berkeley Systems Management has opened a new call center training arm in Cebu City. The enter aims to address vast workforce in the country that wants to get into burgeoning BPO sector but does not have... Continue Reading Posted at 10:12 PM \| Permalink \| Comments
	AT&T to open call center in Louisville Krissy August 22, 2007 Action is breezing storngly in AT&T’s newest call center which is situated in Louisville on West Chestnut Street. AT&T HR department has started working on filling up 350 vacancies. The call center will give customer support to the AT&T's... Continue Reading Posted at 7:49 PM \| Permalink \| Comments
	IQE signs supply deal with Anadigics Krissy August 22, 2007 Proped up by a robust market for RF components which are used in high-end wireless applications along with a new deal with key customer Anadigics, epiwafer supplier IQE has posted an operating profit and a sharp increase in sales.Electronicswekly writes:... Continue Reading Posted at 6:21 PM \| Permalink \| Comments
	Boeing laying of employees, outsourcing with CSC Krissy August 22, 2007 Two and half years back when along with other industries, airlines industry also made it big and thus selected employees in hoardes. Boeing, in a mad rush got more people on board than it can handle and now in 2007... Continue Reading Posted at 5:12 PM \| Permalink \| Comments
	IBM gets $330 million Allianz contract Krissy August 22, 2007 IBM has signed an $330 million outsourcing deal with Allianz. Novato based Allianz of America has awarded a seven and half year long contract to IBM. The duration of the deal seems a bit long because these days that biggies... Continue Reading Posted at 4:10 PM \| Permalink \| Comments
	GSK seeks TCS help to set up R&D center in India Krissy August 22, 2007 GlaxoSmithKline (GSK), UK’s biggest drug manufacturing company has signed an outsourcing deal with India's largest software outsourcing company, Tata Consulting Services. GSK will seek TCS’ help to set up a drug development center in Mumbai. TCS will help GSK’s clinical... Continue Reading Posted at 3:20 PM \| Permalink \| Comments
	Indian Election Commission will not outsource due to police station Krissy August 22, 2007 The Election Commission of India has at last decided that it will not outsource (thank God, imagine the proces difficulties people will have to suffer there) the preparation of electoral rolls because of security reasons. The commission believes that... Continue Reading Posted at 1:21 PM \| Permalink \| Comments
Aug20	Mantra for successful outsourcing deals Krissy August 20, 2007 Another outsourcing consulting company, a combo rather (don’t blame them, they only testify the fact that the industry going from strength to strength) has come out with something useful. Unlike those studies where after crawling continents they deliver findings like... Continue Reading Posted at 1:38 PM \| Permalink \| Comments
	AGL signs $16m outsourcing deal with TCS Krissy August 20, 2007 India’s biggest IT outsourcing company Tata Consultancy Services has been awarded a $16 million outsourcing contract by AGL Energy Ltd which is Australia's biggest integrated energy company. The contract is believed to be AGL’s effort to upgrade its IT... Continue Reading Posted at 12:24 PM \| Permalink \| Comments
	Is outsourcing possible in Pakistan? Krissy August 20, 2007 How people perceive Pakistan as an outsourcing destination? A country which is a den of extremists, a country without democracy and political stability? But still there are some hopefuls, some marketing activists who dream of placing Pakistan in world outsourcing... Continue Reading Posted at 11:08 AM \| Permalink \| Comments
Aug18	Prudential outsourcing contract bagged by TCS Krissy August 18, 2007 If you remember, TCS very recently has bagged $800 million insurance outsourcing contract from UK based Pearl Group. And now, TCS is all set to clinch an $1.5 billion outsourcing contract with UK based insurance king, Prudential Insurance. Prudential Insurance... Continue Reading Posted at 8:42 AM \| Permalink \| Comments
Aug17	Reuters outsourcing deal with Fujitsu Krissy August 17, 2007 Well, Reuters is outsourcing again. But not to Bangalore or Hong Kong for its editorial service, instead it will outsource its internal computing operations to Fujitsu Services for a deal worth $1 billion. This will be a 10 year agreement... Continue Reading Posted at 8:14 AM \| Permalink \| Comments
Aug14	Best wages, best salary, top 40 occupations Krissy August 14, 2007 First, let me tell you this list does not inlcude journalists, copywriters, business writers, content specialists at all. This list from Maryland Career and Workforce Information contains best 50 occupations and not computer scientists or computer programmers, but Physicians and... Continue Reading Posted at 9:27 AM \| Permalink \| Comments
Aug11	Philippines BPO industry: A snapshot Krissy August 11, 2007 Philippines has been experiencing exponential growith in business proces outsourcing (BPO) and call centers for past few years. According to consulting firm, McKinsey & Co., the country is all set to get outsourcing revenues worth US$11 billion by 2010. It... Continue Reading Posted at 2:49 PM \| Permalink \| Comments
	Call center night shift leads to heart attack Krissy August 11, 2007 I was curious to know whether working in call center, BPOs late at leaves any effect to the health of your heart. Let me rephrase this: are night shift call center people susceptible to heart attack or heart related problem... Continue Reading Posted at 1:15 PM \| Permalink \| Comments
	Call center night shift: Sleepless nights Krissy August 11, 2007 Why health problems occur for call center agents working in night shifts? Mostly it happens because human body’s natural circadian rhythms cryingly tell that the concerned person should not be working when he or she should take sleep. Many... Continue Reading Posted at 12:00 PM \| Permalink \| Comments
Aug 9	Archie gets friends with Raj Patel. The out-raj-ous behavior sketch is outsourced from India Krissy August 9, 2007 For ever young Riverdale resident Archie has found a new friend in Raj Patel. Raj Patel, part of an Indian family living in America will be the latest feature character in Tales from River dale Digest #21. Raj Patel will... Continue Reading Posted at 11:30 PM \| Permalink \| Comments
	Lloyds TSB Bank outsourcing IT jobs to TCS, Cognizant and Wipro Krissy August 9, 2007 The review to improve IT efficiency was started in May 2007 and the result is out for Lloyds TSB Bank. I am not sure whats the exact numbers of IT jobs are actually being outsourced, some say its 100-110, some... Continue Reading Posted at 9:42 PM \| Permalink \| Comments
	Nokia to outsource chip development Krissy August 9, 2007 This move from Finland based Nokia will surely take lot of power away from Texas Instruments and Qualcomm. World No 1 cell phone maker Nokia has decided to order more microchips from STMicroelectronics and Broadcom. STMicro will design and create... Continue Reading Posted at 8:30 PM \| Permalink \| Comments
	Pharma outsourcing moving from drug manufacturing to clinical trials Krissy August 9, 2007 The shift is changing gears. The pharmaceutical companies which have been outsourcing drug manufacturing to Asian countries are now moving one level up to clinical trials. There is a trend towards a changed business model in the pharma sector and... Continue Reading Posted at 7:21 PM \| Permalink \| Comments
	Outsourcing is beyond cheap costs: PWC study Krissy August 9, 2007 Market research keeps us saying that its not cheap costs that is running the outsourcing industry, actually it’s only of the dynamics of the industry. But I wonder even after series of such reports how much percpetion is actually changed... Continue Reading Posted at 5:32 PM \| Permalink \| Comments
	Outsourcing clients demanding more from clients Krissy August 9, 2007 The high powerd demand has remained super strong for outsourcing of IT services, but buyers, it seems are getting more and more demanding on each passing day. They are asking more (off course with straight face, unapologetically) more from their... Continue Reading Posted at 3:24 PM \| Permalink \| Comments
	Pharma outsourcing moving from drug manufacturing to clinical trials Krissy August 9, 2007 The shift is changing gears. The pharmaceutical companies which have been outsourcing drug manufacturing to Asian countries are now moving one level up to clinical trials. There is a trend towards a changed business model in the pharma sector and... Continue Reading Posted at 12:52 PM \| Permalink \| Comments
	Kenya’s outsourcing dream looking real Krissy August 9, 2007 Instead of Bangalore will customers from first world will interact with Nairobi next year? The scope may seem like a distant dream, after all Kenya along with other reasons also plagued by poor communications measures. But now if things fall... Continue Reading Posted at 1:09 AM \| Permalink \| Comments
Aug 8	GlobalExpense gets outsourcing contract from ASDA Krissy August 8, 2007 Supermarket market super brand ASDA has decided to ditch its oh-so-romantic paper based system. This 2nd biggest supermarket from UK by outsourcing its expense management to GlobalExpense wants to lessen its expense by £200,000 a year. The paper system is... Continue Reading Posted at 11:58 PM \| Permalink \| Comments
	TeleTech sets up call center in Amherst Krissy August 8, 2007 Outsourcing firm TeleTech Holdings Inc is going to set up a call center in Amherst. It is expected to fill 450 positions for the purpose. TeleTech is hiring both part time and full time positions as of now. In... Continue Reading Posted at 10:42 PM \| Permalink \| Comments
	Wipro-Infocrossing deal…list of Wipro’s all IT acqusitions since 2002 Krissy August 8, 2007 Wipro is gung ho about Infocrossing. In what as termed as the biggest overseas acquisition by one domestic Indian IT company, Wipro is offering $18.70 per share in all cash deal. And why not? Wipro President Suresh Vaswani (global IT... Continue Reading Posted at 9:22 PM \| Permalink \| Comments
	What is outsourcing (nothing serious) Krissy August 8, 2007 1. Outsourcing is done at bliss point 2. Outsourcing is done cyclically 3. Outsourcing is done in an Edgeworth Box 4. Outsourcing is done sudden demand 5. Outsourcing is risk-free (how can you forget the referance to the risk-free... Continue Reading Posted at 2:57 PM \| Permalink \| Comments
	South Northamptonshire council extends outsourcing contract with Capita Krissy August 8, 2007 The deal was first meant for seven year, but it seems after getting the first rate outsourcing services from Capita, South Northamptonshire council does not want to let its partner go so soon, so it has extended the seven-year IT... Continue Reading Posted at 1:56 PM \| Permalink \| Comments
	Mouchel Parkman buys HBS Krissy August 8, 2007 Support services company Mouchel Parkman, which takes care of thousands of miles of motorways in UK has bought local government outsourcing player HBS (formerly Hyder Business Services) from private equity firm Terra Firma for £46.2million. It seems the relationship between... Continue Reading Posted at 12:56 PM \| Permalink \| Comments
Aug 7	Wipro acquires Infocrossing. Points to remember... Krissy August 7, 2007 Indian IT major Wipro has acquired New Jersey based outsourcing company Infocrossing Inc. for $600 million. Some however say the deal size is 450-500 million. Why this Wipeo-Infocrossing deal seems has heralded a new era of big acqusitions? Firslty, in... Continue Reading Posted at 7:51 PM \| Permalink \| Comments
	Egypt favorite BPO destination for Gulf countries Krissy August 7, 2007 You may think that in the outsourcing world it’s India, China, US or Philipines are the ones that are taking the calls , not always, you will surprised to know that Egypt over last few years has become the... Continue Reading Posted at 12:49 PM \| Permalink \| Comments
	Why Indian IT firms making acquisitions in Eastern Europe Krissy August 7, 2007 Akin to Pareto’s theory 80% of India’s outsourcing business comes from US only. Now, it seems Indian giants are waking up to the opportunities in Eastern Europe. In the past few quarters it has been observed that Indian software and... Continue Reading Posted at 11:20 AM \| Permalink \| Comments
	Will Wipro acquire Infocrossing? Krissy August 7, 2007 The rumor is rife that Indian software outsourcing company, Wipro plans to buy US IT company Infocrossing Inc. for about US$600 million dollars equivalent to (434 million euro) Wipro, it is believed to pay US$18.70 per share for the NASDAQ... Continue Reading Posted at 10:09 AM \| Permalink \| Comments
Aug 6	Outsourcing slows down in 2007: TPI Study Krissy August 6, 2007 TPI Researchers has released their latest research report on global outsourcing market for the second consecutive year. It has been noticed that compared to the same time last year the outsourcing deals have dropped significantly this year. The report is... Continue Reading Posted at 10:07 AM \| Permalink \| Comments
	Outsourcing slows down in 2007: TPI Study Krissy August 6, 2007 TPI Researchers has released their latest research report on global outsourcing market for the second consecutive year. It has been noticed that compared to the same time last year the outsourcing deals have dropped significantly this year. The report is... Continue Reading Posted at 10:07 AM \| Permalink \| Comments
	Wipro & Motorola to join hands to deliver telecom services Krissy August 6, 2007 Indian software services company, Wipro Technologies in conjunction with telecom biggie Motorola have formed a joint venture to deliver comprehensive telecom services solutions to public as well as private network clientèles. Wipro spokesperson told media persons that the joint venture will... Continue Reading Posted at 9:40 AM \| Permalink \| Comments
Aug 3	Infosys signs IT pact with Canadian Pacific Krissy August 3, 2007 Infosys has announced of clinching a multi-year outsourcing agreement with Canadian Pacific. Infosys will deliver Modular Global Sourcing services for its information technology set up along with Business and Information Technology Services (BITS). Infosys also will deploy its workforce to... Continue Reading Posted at 8:38 PM \| Permalink \| Comments
Aug 2	Xerox-IBM outsourcing gets a new turn Krissy August 2, 2007 The worst affected Xerox employees who were supposed to move to IBM after Xerox decided to outsource its jobs have been dealt with a blow. Now the news is that IBM may forfeit its plan to absorb those workers. The... Continue Reading Posted at 8:15 PM \| Permalink \| Comments
	IBM reluctant to absorb Xerox employees. Fine Gael crying foul Krissy August 2, 2007 A new turn in the Fine Gael story… Fine Gael is now accusing the Government as it completely fails to take any preventive action from outsourcing jobs to cheap countries like India, China, Philippines, Irlenad etc, Fine Gael fears that... Continue Reading Posted at 11:25 AM \| Permalink \| Comments
	Genpact to almost acquire Citigroup Global Services Krissy August 2, 2007 The rumors are rife that Genpact has emereged as the front runner to snatch the Citigroup Global Services, the captive BPO unit of Citigroup. Other bidders like WNS Global and Firstsource have valued it for $700-800 million. Genpact will raise... Continue Reading Posted at 11:23 AM \| Permalink \| Comments
	Legal Process Outsourcing (LPO) Job for Manager -1 Krissy August 2, 2007 I frequently being asked by people who have some experience in law or from legal practitioners, say from 3-6 years, about the prospect in burgeoning legal process outsourcing industry. They ask me about what kind of qualification or experience companies... Continue Reading Posted at 10:43 AM \| Permalink \| Comments
	Megaworld plans outsourcing zone at Visayas Krissy August 2, 2007 Property firm Megaworld Corp. has made an offer of buying 54.5-hectare of Department of Finance’s land for a cool P1.2 billion in hard cash. Finance secretary John Phillip Sevilla who is also acting as the head of the bids and... Continue Reading Posted at 10:13 AM \| Permalink \| Comments
Aug 1	Orange County ends traffic data contarct Krissy August 1, 2007 The Orange County Superior court will no more process traffic tickets in Nogales, Mexico, after huge public outcry over the practice rocked the administration. The controversy has erupted last week, when KFI radio's ''John & Ken Show'' vehemently attacked... Continue Reading Posted at 11:17 AM \| Permalink \| Comments
	Comcast to open call center at Lynnwood, Washington Krissy August 1, 2007 Comcast has finalised its plan to set up a call center in Lynnwood. The place has been selected because of its proximity to I-5. Lynnwood also has good talent pool for call center workers. The newly build building at the... Continue Reading Posted at 11:02 AM \| Permalink \| Comments
	VentureNet Capital Group, Inc. seeking new areas to expand Krissy August 1, 2007 VentureNet Capital Group, Inc., the management consulting company which provides marketing and consulting services has announced that from now onwards it will offer public and private companies add on professional management, business development, consulting and outsourcing services. Michael Brette, the... Continue Reading Posted at 9:56 AM \| Permalink \| Comments
	Outsourcing: Ireland to grow by 15% in next couple of years Krissy August 1, 2007 Ireland has always been one of the strong contenders for the top spot in BPO world. In fact on high end software consulting, it’s the no. 1 destination for top notch companies of the world. Now the latest study from... Continue Reading Posted at 9:47 AM \| Permalink \| Comments

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