While the mana magan (bridegroom’s) room of the community hall was turned into the server room, the mana magal (bride’s) room became a conference hall. From the second floor, the team agents, managers and leaders, who work in three shifts, can see the village square, the picturesque hillocks and the famous Chandrachoodeshwara temple.
The call centre has power back-up, a separate feeder line from the electricity board and a generator. The board has been told that the call centre should be warned well in advance about power cuts.
Well, they have clients too. Primarily the client is a Geneva based IT firm. MOUs with IT firms will follow.
I am a Six Sigma certified self-motivated team player with two years progressive experience in Quality department for Voice and Data process in a call center. Recognized as an Internal Auditor in order to carry out internal process Audits to ensure minimum non-conformities when external Audits are done. Definitive strengths in improving customer service, developing feedback mechanisms to identify errors in order to reach the root cause of a problem. Had an exposure to ISO when the company was about to get a BS7799 certification. A broader exposure to process mapping and documentation of Departmental procedures as per ISO requirements.
Posted by: Salim | September 10, 2007 5:54 PM | Permalink to Comment