Instead of Bangalore will customers from first world will interact with Nairobi next year? The scope may seem like a distant dream, after all Kenya along with other reasons also plagued by poor communications measures. But now if things fall in place, Kenya may well go ahead with fiber optic cable by 2008, first of its kind in East Africa.
It is believed that if the communication hurdles are gone, Kenya with its cheap labor, clear international accents and fresh approach to handle customers (compared to Indians who have now become somewhat monotonous) will be able to get significant share in $130 billion call center and business outsourcing industry.
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