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Sep30
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Ahhh...these outsourcing cold calling agents....they always have the best offer for you....from broadband to insurance to latest Hollywood flicks. What should you do if one of them wants to loan you money, tell them that you have just filed for bankruptcy and that you would welcome the loan money. You may ask, "Ok...great offer...how long can I keep it? Do I have to ever return the money, or I can keep it for ever like the other money I have borrowed before my bankruptcy?" 
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Sep30
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I was stunned to read this stat about the numbers of workers who are drawing pension/health benefits from General Motors. I am not taking any side. You can read my previous post here. Lets take a look at the...
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United Arab Emirates (UAE) has experienced a 12 percent inflation this year. Along with the rising cost of living there, average salary also went soared. Compared to 10.3% in 2006, this year the annual salary has risen by 10.7%....
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There is an unique thing about Latino speakers. Latin Americans who have settle in US and can speak very good English, while conducting day to day interactions with banks, customer representatives or insurance providers, however prefer to speak in their...
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I read a wonderful article on how outsourcing of human resources erodes the rights and privileges of the workers. The author raised question on the security of employment.The article sounds a bit rigid in its approach, should I say not...
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The buzz on legal Process Outsourcing is huge in developing countries like India. In US, associate lawyers charge $225 an hour in their first year and $450 in their seventh and eighth year, thus, it makes sense for opportunistic global...
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Sep29
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The multinational company executive in the meeting: "In this project we need a service partner who is responsible."Outsourcing company representative from India: "We're the one you want. On our last project for XYZ Insurance Co., every time anything went wrong,...
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India may be the world leader in outsourcing IT and software services field but in manufacturing China is by far the clear winner. There is a perception that labor in China is cheapest, but leading strategist George Zhibin Gu is...
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Volvo Car Corporation has informed media today that they will outsource worth $99 million manufacturing components from India. It has joined the bandwagon of various international auto majors such as General Motors Corporation (US) and DaimlerChrysler AG (Germany) which have...
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You don't hear stories like these too often. Its about saving their jobs from being outsourced when almost the decision to outsource was taken months back. AP informs The first round of Food and Drug Administration employees who...
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First take a look at the list. Don't expect Bangalore, Mumbai, Delhi, Gurgaon, Noida in the list because they are already established centers and the list is all about top and best 10 emerging outsourcing centers in the world. The...
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I strangely noticed that Yuyam.com has blatantly copied n plagiarized content from my blog BPOTiger. I published the story "Kiss from a man: Ricky Ponting is shattered" at 2.14 am 28 of Septemeber US time, means 2.14 pm Indian Standard...
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Sep28
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What did Red FM RJ Nitin actually utter in his program about Nepali or Gurkha community or to be specifically to Indian Idol Prashant Tamang? The Radio Jockey described Indian Idol Prashant Tamang as '‘chowkidwar se Indian Idol’'. He moreover...
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DeVilbiss Healthcare, A Somerset based company will lay off 80 workers and move its manufcturing jobs to China. Company spokesperson said the step was inevitable as to remain competitive it had to move jobs to offshore countries. Earlier this...
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Filipinos are highly in demand in Philippines' call centers but there is one hitch. Not enough experienced of them are available. Philippines over the years has proven its name in outsourcing and call center industry and now more companies wish...
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Are you looking for a job in call center in Philippines? Or thinking of changing your company? Teletech in Philippines is looking for 500 experienced (and some freshers) call center agents to urgently fill up the vacant positions. Teletech has...
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Cognizant Technology Solutions is looking beyond traditional financial services, telecom and manufacturing industries to drive its next set of growth line. Congnizant, one of the top ten software service solution providers of India is looking at sectors like pharmaceutical,...
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Avago Technologies, a private equity-owned analog semiconductor manufacturer has informed that it would cut 400+ jobs in Asia. The company is right sizing its resources and on an asset-lite initiative. The company is planning to outsource some of its...
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Over last six months or so, we have been witnessing a trend towards specialized outsourcing. Wherein the outsourcer instead of giving the whole contract to single organization breaks it and up and distributes different functions to the organization which...
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High School Musical star Vanessa Hudgens' nude photos and nude pictures are flashing on the internet, whats more Vanessa Hudgens sex video tape are also in circulation. Vanessa Hudgen's official site, http://www.vanessa-hudgens.com/ actually is helpless since they cannot repair the...
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Ricky Ponting may have started the day aggressively calling Indian Team's victory in Twenty20 as mere history, but at the end of the day the he was very much embarrassed (and became a history himself). A guy (or gay??) from...
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This is a list of top 20 richest Americans for 2007. The list is prepared by Forbes. Strangely I have noticed that one two of them are 30+ and one is 40+ and they all belong to the next gen...
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Sep27
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Is it a familiar scenario as described by Bruce Weinstein that all customer service executives in call centers who live in India or Philippines can not comprehensively communicate to their US clients effectively. He also said, “the root of...
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For India's richie-rich club, the recent performance of India's stock market come as a boon. Amidst not so favorable business condition, post Fed-rate cut in US, Indian share market has experienced fastest 1000 points in history. Was this expected, if...
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History changes and how. Reliance Industries chairman Mukesh Ambani has surpassed NRI steel tycoon Lakshmi Narayan Mittal to become the richest Indian in the world. Thanks to extraordinary upswing in Indian stock market and following Reliance's extraordinary run in there...
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Sep26
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OMX has signed a seven year outsourcing agreement with Verizon Communications' Verizon Business unit. Lot is happening on Verizon front these days. Verizon Business by deploying its engineering division is creating something very exciting., they call it “Internet's next-generation...
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Axel Springer, one of the biggest newspaper publishing companies in Europe is studying the scope of restructuring the company. There are also plans to outsource its entire or part printing activities. The news has come out in Handelsblatt newspaper this...
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If are computer is screwed up or your broadband connection is dead and you are about to dial the call center number hoping that the call will be answered by someone in India, Bangalore or Gurgaon, well, you are...
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Nike has launched Air Native N7, the first ever shoe exclusively designed for American Indians. There is a rule in niche marketing, or for that matter any kind of marketing, you can not have both the apples, you can only...
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Indian equities are on a dream roll. In just six days time Indian stock exchange Sensex crossed the 17,000 mark. A fast appreciating rupee has made the Reserve Bank liberalize overseas investment rules for corporations as well as individuals. A...
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Indian hockey players must have felt bad. So bad that they have realized in true sense that these celebrities are fake. Shah Rukh Khan before and immediately after the film Chak De is released, gave all politically correct statements to...
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First Twenty20 world cup champions, Men in Blue, Team India arrived to a hero's welcome at Mumbai airport. A warm homecoming for India team with thousands of crowds cheering at their loudest voice, MS Dhoni and his team members will...
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Sep25
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India's Wipro Technologies has successfully pocketed a five year long $130 million IT outsourcing contract from British utility Thames Water. The outsourcing contract supposedly includes maintenance, applications support and infrastructure management services.Wipro and Thames Water have had a long business...
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What it means, Wall-Mart in India can not sell vegetables after directly procuring it from farmers. Agreed, consumers will get veggies at cheaper cost, farmers will get more value for their products. But, but there exists middlemen in the chain...
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Jenni Carlson writes this in her column, Sam Bradford followed up his impressive performance against North Texas with an even more impressive one against Miami...The next question from the Sooner Nation — what about Keith Nichol? ...But at the same...
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Tom works in a call center and the night shift duty has taken a toll on him. His sleep cycle went to toss , he has to work all night and sleep in the day time, slowly he developed this...
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When Mark Zuckerberg turned down Yahoo's $1 billion offer for his three year old kid Facebook, first generation silicon valley entrepreneurs questioned his logical and analytical ability. And his common sense. He was described as egoistic- or pompously childish. Facebook...
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1. A drunken visitor is thrown out of the stadium during First Twenty20 world cup final match between India and Pakistan. They exist evrywhere 2. ICC First Twenty20 World Cup Final: India's first Innings, last over 3. Video clipping of how...
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Chak De India super cool star Shahrukh Khan (SRK) reached Johannesburg to watch the ICC World Twenty20 (2020 :-)) final match between India and Pakistan. The King Khan went there with his son. When TV camera first caught him on...
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Someone asked if the new Indian Twenty20 captain MS Dhoni has ever read 'In Search of Excellence' by Tom Peters or not. I'm not sure. He may or may not. But the way he supervised the team India and the...
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Call it 2020 or Twnty20, in this new 2007 ICC World Twenty20 final cricket series not India or Pakistan, its game of cricket which has won. (Lessons corporate should learn from the game.) What a final match it was. India...
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Sep24
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2020 or Twenty20 or 20twenty, call it the way you want, we have experienced a wonderful final game of cricket match between India and Pakistan. Lets take a look at the pictures and images of the match. Image: Mahendra Singh...
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You will get to hear both pro and anti and middle-of-the-road opinions on GM-USW story. UAW, one of America's biggest trade unions, has launched a nationwide strike against General Motors (GM), first strike since 1976. The rumor is doing...
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Outsourcing involves more risk for small and medium scale businesses, simply because they don't have enough back up or resource. For example, legal, finance, strategy, project implementation etc, big companies while identifying the best outsourcing vendors can use these resources...
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One of the most beautiful, original yet effective sentences on outsourcing, I read on IHT. Many executives in India now concede that outsourcing, having rained most heavily on India, will increasingly sprinkle tasks across the planet. Ok, forget the literary...
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Call center and health issues go together hand in hand. Youngsters are fancied with the sector, the perception of working for world's premier brands, pick ups and drops, parties and above all working at night shifts allure school pass outs...
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Russia is a viable option for outsourcing, specially in the high end segment. Russian outsourcing lobby is scouting for new clients, new media campaigns, publicity is on in selects parts of Europe and America. Glasnost and perestroika for the sake...
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Well, well, well, such keen is the competition amongst America's wealthiests that even billion dollars is not enough to ensure a place in the rich list. Forbe's 25th ranking of richest Americans is out and it is realized that...
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Prashant Tamang and Amit Paul with the Indian Idol 3 trophy. Friendship is a real winner. John Abraham in the Indian Idol Finale with Prashant Tamang and Amit Paul. Amit Paul, isnt he looking like a rock star? John Abraham waving to...
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Amit Paul during college days Little Amit with his grandmother Amit with sisterAmit performing at college function Amit Now Amit at Indian Idol More on Indian Idol Indian Idol 3 final pictures: Prashant, Amit, John Abraham & others Amit Paul lost in Indian...
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Sep23
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Well, Amit Paul has lost out in the final of Indian Idol 3 to Prshasnt Tamang. But he will always be remembered as someone who conducted himself with lots of grace and panache. He has a sensational voice. Lessons...
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Prashant Tamang is season three Indian Idol Chmapion. After seven eventful months in Indian Idol 3, Prashant Tamang bagged the crown of Indian Idol. Prashant Tamang, a constable in the West Bengal police (he had to take up the job...
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Amit Paul or Prsahnt Tamang, who will win Indian Idol today? An unprecedented euphoria can be seen over these two Indian Idol 3 finalists, not only in India but also in the neighboring country, Nepal. People are going crazy and...
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Sep22
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Bank of America (BoA) over the last few years have set up outsourcing centers in India. First Bank of America India BPO center was set up in Hyderabad which was dedicated to the bank's corporate and consumer accounts. After that...
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No question asked, on business might, America enjoys awesome advantage over European countries. America is a gigantic single market, with comparatively young and growing population, a large chunk of which has been exported from across the world. America is world's...
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Over the past 10-12 months human resource outsourcing (HRO) has become hugely popular. It involves a plethora of issues like a) Will the supplier/vendor start to use space in the present facilities, or the so called unit will be moved...
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Sep21
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Basically a customer service representative/executive/agent has to directly interact with customers. It can be either inbound and outbound process executed via telephone, email, chat and fax. It may also include transaction processing by using a computer. These days, however, a...
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Sep20
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Philippines, India, China, Ukraine, Russia, Irelands have reasons to rejoice. US Federal reserve's more than expected 0.5% cut in the benchmark interest rate will work as an instant tonic for US economy and thus they will spend more on outsourcing....
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A recent KPMG report reveals that revenues from outsourced insurance processes in India will touch $2 billion by 2010. In line with this more than total numbers of people working in this sector will exceed 100,000 employees. Presently insurance BPO...
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AstraZeneca, the Anglo-Swedish pharmaceutical group wants to cut cost disparately. A lot of their patents are set to expire within five years. It has earlier made an announcement that it will cut 7,600 jobs to enliven bottom line. The group...
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Let experienced doctors check the health of outsourcing deal health. There is a section of the press which is making people believe that by doing outsourcing no one is actually happy and content. This is not the case. Says Forrester...
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This latest Forrester study, I am sure will put anti-outsourcing lobby in a corner seat. The report envisages that while price has remained the most important resource behind outsourcing, repeat clients have now also realized the power of better service...
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Call center is such a labor intensive industry, in Philippines, in India you will get to see everyday people are thronging into call centers, placement houses for interviews. In big cities there are job fairs, full page recruitment ads, billboard...
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Sep19
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'Talk like a Pirate Day' gives you an opportunity to unbelong. This proposition is much different than Halloween. So, what is this newest fun (holy)day's unique selling point? Its silliness. It's fresh, it's uncluttered, it's about becoming bad in the...
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There is an old proverb in West Indies, those who feel the need, come out with the answer...or should we say in present day format...innovation. DayJet, a new first on-demand airline service for business traveler, is founded by Ed...
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Sep18
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Critics are not ripping Alan Greenspan apart but not super applauding him either. No one is questioning though the release time of the book. It seems like a poetic-economic cycle of sorts have completed with the release of this book,...
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During a question/answer session with Democratic Senator John Kerry at University of Florida, police forcibly removed twenty one year chap Andrew Mayer on the charges of "resisting an officer and disturbing the peace"- according to Alachua County jail records. I...
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According to the latest report (I have covered the news here and here), there seems to be some light showing at the end of tunnel. Citigroup BPO's conditional search for a buyer seems to be in sight (as Citigroup was...
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Has Sony decided to outsource the production of high powered cell-chip? , which was instrumental behind PlayStation 3 gaming console? Japanese daily Nikkei (reg reqd) reports, over the next sixty days (it seems the process of unloading the facility has...
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Sep16
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Steve Herzfeld's mother, 89 year old Frances and his 93 year old father, Ernest have now being shifted to Pondicherry, India. Erstwhile French colony, Pondicherry- an abode for aging hippies from around the world gives Herzfeld's parents full fledged nursing...
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There is an acute shortage of nurses in USA, especially in California. The problem will take even critical shape when baby boomer nurses will start reaching retirement age very soon. So, hordes of Californian nursing coaches, fluent in Spanish, will...
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Sep14
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Outsourcing and project management go hand in hand as far as setting business and technical goals are concerned. Recently, however more than effectiveness of the project management effort project management ITSELF has more or less become an exercise in tracking...
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Bill Belichick, the Patriot coach has been charged for spying on opposite coaches. I am sure opposition coaches will feel good about this, why? Because they are important, they are better, superior and thats why being spied on by Mr....
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Forbes reports Information technology consultant Computer Sciences Corp. said Wednesday it has entered a $25 million, three-year services contract with Woodside Petroleum Ltd. CSC recently completed an one-year contract to provide IT services for Woodside, an Australian oil and gas...
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Zippo Manufacturing Co. has decided to outsource its promotional products division. The division makes business gifts for corporate clients. The gifts have them the logo of Zippo. From now onwards the process will be outsourced to company which is not...
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Sep13
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When you see those dare devil stunts on AXN you are always informed that doing such stunts by you, your friends or relatives can be proved dangerous. Now I seriously feel media, which so religiously covers Britney-Lindsay-Paris' all private parts...
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For the last few months there were rumors that Citigroup Global Services (CGSL) is up for grabs for strategic investors. It was also no close secret that IBM, Genpact, FirstSource, WNS and Acenture were considered as potential suitors apart from...
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As salary and rupee (Indian currency) is appreciating and squeezing the bottom line, Indian tech companies are finding it hard not only to make look bottom lines healthy but also realizing it extremely difficult to retain talents from newly arrived...
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Who will win the $125 million outsourcing deal from Dutch insurance and banking giant ING? NIIT has already given up and withdrawn its name from the race since the deal involves taking on board approximately 1,000 people from ING. It...
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Hmm...there have been whispers about the dismal power supply and alternate arrangements in Philippines and that outsourcing and call centers have to arrange their back up power supply by their own as Government is not equipped enough to help them...
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Managed Service Providers or MSPs are the vendors or suppliers who usually offer specific, basic operational tasks like making data backups, running e-mail networks and maintaining computer services etc enabling not only big but smaller businesses also leveraging outsourcing benefits...
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When everyone plunged in New York Stock Exchange last month, this Shanghai based pharmaceutical company not only raised US$185 million through its initial public offerings (that happened sometime before the lowdown though) but also stood high everyone else had to...
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Sep12
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Holiest Islam Holiday starts today on the same day as Rosh Hashana (followed 10 days later by Yom Kippur, the day of Attonment) the Jewish new year. Some consider the coincide as matter of quirk timing, but actually this is...
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Sep11
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Security no more tops the concern list of enterprises. So, demand for co-located data center services will be there at least till 2011. IDC's latest survey which questioned 834 IT decision makers in 8 countries has found that demand s...
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For Tulip (believe me she is no less beautiful than the original flower) the graveyard shift schedule has not changed for last couple of years. Her workday begins when stars start twinkle in the night sky, when people after watching...
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Sep10
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Understanding crazy celebrities' weired moves are next to impossible. But one fact remains universal, whatever they do, they just refuse to disappear from the public glare. The insecurity looms large as they go past their prime. Britney was so desperate...
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Sep 9
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She earlier wished to take strong pro-outsourcing measures, but as the election comes near and the heat of it grappling everyone, Hillary Clinton is trying to walk fine line on the issue. The Labor Unions predictably has said they wont...
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Sep 8
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Kaiser Northwest has extended its outsourcing contract with Providence St. Vincent Medical Center till 2012. It however, has a large expansion plan of inpatient and outpatient services. The twist in the tale goes like this, before the extension of this...
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Sep 7
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I keep getting questions from people about types or kinds of call center jobs. Let me tell you this first, this is a myth that you have to be extraordinary brilliant in spoken English and that too with American accent....
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Over the last couple of years going by the series of outsourcing events it seems European businesses to a large extent have cragfasted between unique USA and amazingly low cost Asia. I know few industry stalwarts who are not openly...
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Sep 6
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Yup, retaining talents have become a complex task. One way, there are technical, non technical and semi technical processes, on the other hand there are at least half a dozen shifts, Australian, UK, US (pacific time etc etc). There are...
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In my earlier post I discussed about what qualifications and experiences are needed to get that position in the legal process outsourcing company. You also should ably interview escrow principals and able to write fluently write 1.Escrow instructions2.Review preliminary title...
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Are you eligible for the position of Escrow officer in a legal process outsourcing company? If you are confused about the traits that are needed let me tell you what qualifications and experiences human resource departments are looking at. A...
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Sep 5
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Draxis Health Inc has further extended the outsourcing contract with health care company Johnson & Johnson for manufacturing of non-sterile products. Johnson & Johnson under this multi year deal will possibly bagging a cool $120 million contract. The deal will...
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Each and every employee should be customer driven, its not necessary whether he or she directly deals or interacts with the customers or not. This is what I was reading today: I was able to reengineer Craftsman Custom Metals (CCM)...
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Belk, Inc., possibly the biggest privately owned department store organization in US and IT and outsourcing company IBM has extended an outsourcing deal under which Belk will renew its present outsourcing contract for seven years seven-years. The deal size is...
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Its difficult to say who is whose friend. First there was rumor that Yahoo is joining hands with Microsoft to oust Google from its peak position. So, you would think Yahoo and Microsoft are anti Google. But no, in business ...
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Sep 4
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Are you green? Are yoy environmentally friendly? That’s what buyers are looking while selecting outsourcingvendors. If they are already in contract, the vendors are being asked to include some green environemnt polices in them. Along with customer and investor demand,...
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