Let experienced doctors check the health of outsourcing deal health. There is a section of the press which is making people believe that by doing outsourcing no one is actually happy and content. This is not the case. Says Forrester survey, 57% IT buyers are somewhat satisfied, 22% very much satisfied and yes, 20% thinks that it could have been done better, but they in no way are going against outsourcing.
Lets check out what are the six things that outsourcing customers should evaluate (or examines since they are actually doctors) on outsourcing: 
1.Business management capability.
2.Relationship and context.
3.Provider market status.
4.Expectation matching
5.Transformation capability.
6.Delivery management capability
These assessments (call it holistic assessments) can be of great value to the health of the deal. It will not only compare bidding providers but also get real value from the RFP processes.
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