Yup, retaining talents have become a complex task. One way, there are technical, non technical and semi technical processes, on the other hand there are at least half a dozen shifts, Australian, UK, US (pacific time etc etc). There are some who disparately want to join a call center but their skill may not match, then there are those pro ones, who hates to change or stick to their their shift timing, UK shift means they would never work in an early morning Australian shift or 'uneducated' USites. During interview HR may promise that they will get UK shift only but somehow due to logistical or other reasons they are been shifted to som
e other shifts. For them its a complete no no. Its slogging. Their preferred shift is not. No wonder, they try to leave ASAP.
I have even seen customer service agents who change companies because the company where he got call from has better looking ferry cabs or subscribes to premium radio stations. So that they can have a musical journey to and fro. Its not that his present company does not play radio, its only that these stations are too commercial and full of jingles. He hates jingles. He wants back to back to music. Can HR handle that?
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