BPOTiger: October 2007 Archives

Know More: India 2.0, India

New York Times writes about Saawariya:

1.An Indian woman in a flowing beaded gown glides through a pond
2.A mosquito net brushes over her lover
3.And to insistent drumbeats of the Indian heartland, a dancing phalanx of tunic-clad women twirls.

Saawariya-Sonam-Kapoor-photo-image-picture

Its not exactly Saawariya movie review, its rather Saawariya's promo review. Sanjay Leela Bhansali's larger than life, magnum opus, Saawariya attracts special attention from New York Times because the movie is first ever Hollywood production in Bollywood (or Indian Film Industry as Amitahbh calls it).

Sony Pictures Entertainment it seems desperate to cut costs. It after a not a so impressive last year intends to sell no more than a 50 percent stake in the five-year-old Sony Pictures Animation, which had modest success with “Open Season” last year, reports New York Times.

Sony has also plans to expand Imageworks, it has hored 85 workers at its India's offshore outsourcing center.

UPDATE:

Saawariya movie review from Rediff: Oh, how Sanjay Bhansali hams!

Review from PlanetBollywood

Another Saawariya film review

Posted at 12:03 PM | Permalink | Comments

Its Saawariya vs Om Shanti Om. Its Sony Pictures vs Shahrukh Khan's Production. Well, both the groups are fighting it hard to win the box office battle to be unveiled in November 9. But Sony seems to be a bit... Continue Reading

Posted at 10:29 AM | Permalink | Comments

You must have seen how some mediocre and less than intelligent and hardworking people rise in the workplace. The secret is no secret. They know how to play office politics; they know it better than you and many. Well, you... Continue Reading

Posted at 11:34 AM | Permalink | Comments

With approximately $1.7 billion cash reserve and being ranked upon as one of the 25 most profitable organizations wont save it for long, Novell has to realize that Open Source will not make the cash register ringing at this rate... Continue Reading

Posted at 8:37 PM | Permalink | Comments

It seems BPO-KPO-Outsourcing jobs are raining in India. Everyone is busy predicting hunky dory estimates and media is busy publishing these feel good news as daily dose. Evalueserve has completed a study on India's KPO (Knowledge Process Outsourcing) sector... Continue Reading

Posted at 3:16 PM | Permalink | Comments

The sweat shop is located in New Delhi Shah Pur Jat area. This area is located next to NIFT (National Institute of Fashion Technology), India. This outsourcing practice may cost GAP a lot of bad press. In the recent times... Continue Reading

Posted at 2:40 PM | Permalink | Comments

India's stock market is on fire. Indian Stock Market reached 20,000 mark for the first time in history. The benchmark, which only needed five sessions to vault from 18,000 to 19,000 took however a bit longer period for its next... Continue Reading

Posted at 1:41 PM | Permalink | Comments

Samsung Electronics' contractors and manufacturers will make up to 90% of its mobile phones. Etnews.co.kr writes that on October 28 that Samsung Electronics` suppliers for the handset cases will provide 500,000 to 700,000 units, which are completed 90% of the... Continue Reading

Posted at 12:59 PM | Permalink | Comments

In its largest investment plan so far in the history, Novartis (NVS)will make manufacturing investment to the tune of $700 million in Singapore. It has also announced a $500 million IT outsourcing deal with British Telecom. Not only low... Continue Reading

Posted at 11:55 AM | Permalink | Comments

Novartis AG (NVS), Basel, Switzerland-based pharmaceutical group has outsourced support functions for its global IT and software infrastructure contract to British Telecom (BT). The deal is worth US$500 million, SonntagsZeitung a Swiss Weekly has reported citing today. The contract will... Continue Reading

Posted at 10:48 AM | Permalink | Comments

Yes, you have heard that right. The Philippines outsourcing industry has registered a compounded annual growth rate (CAGR) of 62 percent beating other bigger players like India, Malaysia and China. The study undertaken by ICT research in conjunction with advisory... Continue Reading

Posted at 9:48 AM | Permalink | Comments

Its not South East Asia only befitting from the outsourcing wave. This report says call centers have boomed in Germany. The industry employs 415,000 people, 10 times higher than 10 years ago. This outsourcing boom however has not happened in... Continue Reading

Posted at 2:26 PM | Permalink | Comments

Outsourcing sales resource is imperative to make an inroad into diversification without investing a moolah. It's quick fix solution and as per a published report the solution gives instant boost to organizations. Through sales service outsourcing the industry earned revenue... Continue Reading

Posted at 1:06 PM | Permalink | Comments

Such is the scarcity of good and experienced call center agents that HR manager of a call center hired an occasional cocotte. She has been given proper customer service training, call handling training, vocal language, pronunciation and diction and accent... Continue Reading

Posted at 12:06 PM | Permalink | Comments

Kiran Karnik, president, Nasscom says, "It's a difficult time for Indian outsourcers as they are already struggling with rising staff salaries." Subroto Bagchi, COO, MindTree Consulting, “People in the government have gone on record saying the IT industry can take... Continue Reading

Posted at 11:03 AM | Permalink | Comments

Indian currency Rupee's unprecedented rise against US Dollars has burnt fingers of not only the small time exporters but also all the IT and BPO players who charge clients with dollar and make salary payments as Rupee. Since Rupee has... Continue Reading

Posted at 10:03 AM | Permalink | Comments

This news can be touted as one of the best stories of reverse outsourcing. HCL, an Indian software outsourcing company has employed 2000 numbers of employee in Northern Ireland. The news informs us that, not only HCL, but other Indian... Continue Reading

Posted at 9:16 AM | Permalink | Comments

Its true that for school drop outs, college last benchers, call center is an easy industry to get a job, but not all are like that. A big percentage of joiners are graduate, they join BPO for various reasons, some... Continue Reading

Posted at 7:45 AM | Permalink | Comments

KPO or Knowledge Process Outsourcing, unlike calling in call centers, is a high end work. KPO typically involves components of Business Process Outsourcing. Media Outsourcing Legal Process Outsourcing (LPO) Research Process Outsourcing (RPO) Engineering Process Outsourcing (EPO) Health care Outsourcing... Continue Reading

Posted at 11:20 PM | Permalink | Comments

Its just one kind of outsourcing, KPO or Knowledge Process Outsourcing, contrary to low end call center customer service and phone answering or phone selling jobs, is high value added forms of business process outsourcing. KPO employees do not provide... Continue Reading

Posted at 10:38 PM | Permalink | Comments

More than external factors, its 'weakness and decay within' responsible for collapse of so many giant companies. Mismanaged outsourcing services can do havoc to the companies (because decision to outsource in anyway did not make happy a lot of people... Continue Reading

Posted at 9:48 PM | Permalink | Comments

Philippines has already established itself on the outsourcing arena. And now its time to go to the next level while wiping off the external hindrances. Philippines outsourcing industry mostly known for its call centers, will look further how it... Continue Reading

Posted at 8:52 PM | Permalink | Comments

If US is spending less (money, time, effort) on outsourcing, Europe and EMEA (The Middle East and Africa ) countries are thinking otherwise. According to the latest study from Forrester Research IT outsourcing deals in Europe and EMEA jumped up... Continue Reading

Posted at 10:11 AM | Permalink | Comments

In 2006, US companies have signed fewer outsourcing contracts, the number of contracts are down by 17% and since 2001, the first three quarters of the year has seen the lowest numbers of outsourcing contracts being signed. US companies also... Continue Reading

Posted at 9:12 AM | Permalink | Comments

Should US companies practicing outsourcing should pay tax to the government? Gene Hyde writes an interesting article here where he is trying to find an answer to the issue. He is of the opinion that taxing companies for outsourcing will... Continue Reading

Posted at 8:21 AM | Permalink | Comments

The Australian National Audit Office (ANAO) has made a report on how Federal Government Agencies are blocking tens of millions of dollars from public eye under the garb of confidentiality. In its study it has found that 95% of "confidential"... Continue Reading

Posted at 7:04 AM | Permalink | Comments

Knowledge Process outsourcing (KPO) firm eClerex Services which provides data analytics and data processing management related services to sectors like manufacturing, retail and financial services industries plans to raise Rs 101 crore from the capital market. Economic Times reports that... Continue Reading

Posted at 6:07 AM | Permalink | Comments

Of late, distributing outsourcing contracts to multiple vendors have become a trend. And rightly so, clients believe that parts of contracts should be handled by different specialized companies and not a giant fat big organization. In fact, only the other... Continue Reading

Posted at 11:25 PM | Permalink | Comments

A new opportunity is knocking at the door of Indian outsourcing industry. Some feel this KPO (Knowledge Process Outsourcing) scope will be huge and will create opportunities for newer players in the market. But where it is coming from? The... Continue Reading

Posted at 10:35 PM | Permalink | Comments

Knowledge process outsourcing (KPO) company Evalueserve will establish a delivery center in Eastern Europe. This move has been initiated to lessen the dependence on India. Is that the only reason? I wonder. I mean attrition and rising wage also may... Continue Reading

Posted at 9:31 PM | Permalink | Comments

The Peoria Airport Authority may take a decision to outsource around-the-clock 24*7 airport security. The contract, if completed will put an end to Peoria Airport's public safety department which has been functioning for not less than last 25 years.... Continue Reading

Posted at 4:20 PM | Permalink | Comments

With the offshore service from India, Accenture did a dramatic turnaround couple of years ago. Since then, Accenture has expanded its base in India fast. Accenture India development center is now its second biggest center after US. So, its not... Continue Reading

Posted at 3:18 PM | Permalink | Comments

BMW will participate in the 2009 World Superbike Championship. But it will do so in partnership with a specialized racing team. BMW will outsource the development etc of the racing machine technique from Alpha Technik. Earlier, Suzuki and Yamaha undertook... Continue Reading

Posted at 2:17 PM | Permalink | Comments

Hmm...no one's frowning this time. outsourcing is now spoofed about topic. No, they don't blame India, China, Philippines, Russia this time. On a more serious note The Spoof magazine is informing the readers in hard news style how “Navy will... Continue Reading

Posted at 1:17 PM | Permalink | Comments

Do we really need a survey to know that more than half of the SMBs (Small and Medium Business) use PCs? PCs are so common these days, even mom-pom stores on the corner of the by lane of the... Continue Reading

Posted at 12:19 PM | Permalink | Comments

Considered to be the outsourcing den of the world, India, where companies send their work to refresh the bottom line in quickest time period, is after all not a magical piece of land. Glaxo's run of poor show along with... Continue Reading

Posted at 11:18 AM | Permalink | Comments

The largest drug maker from Europe, GlaxoSmithKline, to save $1.43 billion (£700 million ) in sales, research and manufacturing will cut jobs as profit falls 5.8%. Mostly Glaxo is hit by plunge in the sales of one of its hottest... Continue Reading

Posted at 10:17 AM | Permalink | Comments

A survey says only 2% of the sample universe are considering more HR outsourcing. The rest are either not sure or are not keen. This article asks if everything is alright on the HR outsourcing arena? It wonders is outsourcing... Continue Reading

Posted at 9:18 AM | Permalink | Comments

Apollo Group's BPO wing, Apollo Health Street (AHS) is going to unveil an IPO not to invest, but to repay the debt it raised for the acquisition of US-based outsourcing firm Zavata for $170 million. The listing would be coming... Continue Reading

Posted at 10:59 PM | Permalink | Comments

Belgo-Dutch bancassurer Fortis NV will from suppliers, known as factoring, to Cap Gemini in Poland, reports Forbes. It is also reported that Fortis is considering outsourcing its cash center service to peer Dexia SA Fortis spokesperson is not calling it... Continue Reading

Posted at 10:30 PM | Permalink | Comments

Crippled with issues like attrition rate and ever rising wage level, Indian outsourcing firms are shopping centers outside India. They are weighing many factors, like a near shore alternative to US/ UK/Europe, local language capability centers like Spanish, German, Mandarin... Continue Reading

Posted at 9:41 PM | Permalink | Comments

Growth of outsourcing in Europe finds a center stage in UK. Organizations from UK are contributing 28 (=36%) of the 84 deals being materialized in the 2nd quarter of 2007. There may unconfirmed reports that US outsourcing was sluggish last... Continue Reading

Posted at 9:50 AM | Permalink | Comments

To shift its over dependency from North America, Infosys is looking customers in Europe, Middle East and Africa for its banking product division, Finacle. For Finacle market momentum is hot in EMEA (Europe, Middle- East and Africa) plus Asia Pacific... Continue Reading

Posted at 8:50 AM | Permalink | Comments

Visit Gurgaon, Noida (near Delhi) or Bangalore, Mumbai, India's call center hubs after midnight, and you will find long into the night the bars, pubs, discos pulsate with call center workers, young, usually single, unwinding after long, nerve-wracking shifts... Continue Reading

Posted at 7:50 AM | Permalink | Comments

I was discussing how to deal with the fact that more and more information technology jobs are getting outsourced. There is nothing to panic about. Read the previous post. A strategic thinking can take you to places. Multitasking: Its... Continue Reading

Posted at 6:50 AM | Permalink | Comments

In the coming years corporations plan to outsource hundreds of jobs to countries like India, Russia etc. Information technology workers from US, UK, Germany are already witnessing impacts of outsourcing. Its certain that the impacts will be even greater in... Continue Reading

Posted at 5:50 AM | Permalink | Comments

Biotechnology companies of all sizes are increasingly embracing outsourcing as tool to get manufacturing projects done in far off countries. While outsourcing tasks like regulatory filing, molecular genetics and preclinical testing, biotech companies are concentrating harder on the core functions.... Continue Reading

Posted at 4:50 AM | Permalink | Comments

Global IT service company Computer Science Corporation (CSC) and nation's fourth largest breadline retailer Sears Holdings Corporation announces the settlement of contract dispute which erupted from a 10-year IT outsourcing agreement duo had entered into in May 2004 Sears will... Continue Reading

Posted at 3:45 AM | Permalink | Comments

A new case when Indian students helping out US lawyers. Indian doctors have come up to the rescue.$300/hour jobs may or may not be outsourced to developing countries, but the offshore outsourcing market is growing like anything. And believe me... Continue Reading

Posted at 10:00 PM | Permalink | Comments

You want to buy a gadget or an electronic product but confused with the way of operation or for that matter things like whether the new product will be compatible with the existing line of products or not? There's... Continue Reading

Posted at 9:55 PM | Permalink | Comments

Video game outsourcing may be on the radar for churning out low quality stuff, but that does not deter video game industry publishers from US, Canada and Western Europe to outsource different gaming functions to developing and far East countries.... Continue Reading

Posted at 1:19 PM | Permalink | Comments

Pharmaceutical major AstraZeneca has will outsource production of its bestselling medicines to China low-cost manufacturers. In a bid to slash $900 million by 2010 the group has started purchasing Lactam, one of the important chemical ingredients used to make... Continue Reading

Posted at 12:15 PM | Permalink | Comments

HR consultants are constantly increasing their fees. One of the reasons, Wipro has decided to set up recruitment hubs across the country. Wipro will strategically locate centers from where it gets maximum number of recruits. It plans to roll out... Continue Reading

Posted at 11:23 AM | Permalink | Comments

HCL Technologies, it is rumored that have earmarked $500 million for acquisition purposes and mostly is brushing the last minute mile run before formally announcing acquisition of slew of companies from US and UK. In the past HCL has acquired... Continue Reading

Posted at 10:22 AM | Permalink | Comments

The new mantra in outsourcing world is, look beyond cost and labor arbitrage. Gone are the days when management in a desperate way to cut costs would look up to outsourcing as the ultimate savior. Gone are the days when... Continue Reading

Posted at 9:22 AM | Permalink | Comments

Mid sized business houses—companies between 100 to 900 employees- have not accrued basic benefits by doing outsourcing and this may be the reason why use of BPO has remained static at about 60% over the three year period. AMI Partners... Continue Reading

Posted at 11:35 AM | Permalink | Comments

What are the five laregst Indian domestic IT outsourcing deals in India? Lets take a look 1.TCS-Nielsen $1.2 billion2.Tech Mahindra-BT - $1 billion 3.TCS-Pearl Group - $850 million (TCS had to absorb 950 client emplyees)4. IBM-Idea -$600-$800 millions 5.IBM-Bharti –... Continue Reading

Posted at 10:30 AM | Permalink | Comments

Patni Computer Systems Ltd has bagged a multi-year $200 million outsourcing deal from Carphone Warehouse, UK, one of the major British mobile phone retailers. The deal calls for Patni to provide integrated services including systems integration, consulting, maintenance and application... Continue Reading

Posted at 9:23 AM | Permalink | Comments

India's Tata Consultancy Services (TCS) has bagged the largest (thats what the report says) outsourcing deal in the domestic IT industry, worth $1.2 billion with the Netherlands-based Nielsen. Nielsen is a leading provider of media information and consumer services. India's... Continue Reading

Posted at 8:20 AM | Permalink | Comments

After low paying jobs, is it an outsourcing time for the higher skilled ones? A parliamentary committee in its report has stated that the next wave of globalisation will strike the higher-skilled workers and just like low paid jobs, highly... Continue Reading

Posted at 7:20 AM | Permalink | Comments

Newly appointed chief of government's Commission on Information and Communications Technology (CICT), Ray Anthony Roxas-Chua has outlined his priorities while expressing that -the poll automation project will be "difficult". In his first media interview the Commission's chairman Ray Anthony Roxas-Chua... Continue Reading

Posted at 12:58 PM | Permalink | Comments

Some sections of media can hate India for its outsourcing success with allegations like “Anglicized names and feigned Western accents” but it seems now BPO and outsourcing has become a part of life, kind of religion to the Indians.... Continue Reading

Posted at 11:59 AM | Permalink | Comments

Actions never stop at Dell. They first outsource a large chunk of their services to India, then they got some back, while always complaining about the service delivery, now after getting jobs back, they are again laying off employees from... Continue Reading

Posted at 11:55 PM | Permalink | Comments

In a move to penetrate the BFSI market in US, Software house 3i Infotech has acquired US based J&B Software and its subsidiaries for $25.25 million. J&B Software delivers products and services pertaining to remittance processing in the US... Continue Reading

Posted at 10:58 PM | Permalink | Comments

Last quarter result of India's outsourcing, IT and software services companies are not overwhelming. Its kind of mixed bag. Though firms have reported financial profits but somehow lost the future vision and goals in the awake of hurdles like: 1.Indian... Continue Reading

Posted at 10:10 PM | Permalink | Comments

To check the rupee appreciation against US dollar Tata Consultancy Services (TCS) is redesign its plans of diversification, global presence, higher productivity and comprehensive portfolio. TCS does not dare even rupee touching 35. It seems the management already has prepared... Continue Reading

Posted at 9:14 PM | Permalink | Comments

Telecommunications Services of Trinidad and Tobago (TSTT) worker's union president John Julien has alleged that a lot of customer service, call center jobs are being to sent to India. He also said that the company is also planning to replace... Continue Reading

Posted at 1:16 PM | Permalink | Comments

Mobile phone company O2 may not be very generous this time while sacking its employees, like the last time, earlier this year when it made 100 positions redundant and offered them generous packages. O2 Ireland has announced that it would... Continue Reading

Posted at 12:59 PM | Permalink | Comments

I stumbled upon this today morning. Read on, While outsourcing is a cost-saving means for companies, based on personal experience with the utility companies, outsourcing can be a costly business to their customers. Due to outsourcing, it took a few... Continue Reading

Posted at 11:58 AM | Permalink | Comments

A Filipino expert commented that the outsourcing industry should look at the prospects of tapping the search engine optimization (SEO) outsourcing work from West. Its believed that Filipinos are better off working for overseas clients. Thats great, I am... Continue Reading

Posted at 10:58 AM | Permalink | Comments

Companies dealing with multiple outsourcing providers find it difficult to integrate all for the bottom line. What it means, not all outsourcing provider relationships are amalgamated towards single direction. In the recent past., world of outsourcing has migrated from one-service-provider-handling-multiple-contracts... Continue Reading

Posted at 9:57 AM | Permalink | Comments

Energy supplier Hess Corp. decides to outsource its IT infrastructure to IBM. It will be a five-and-a-half year outsourcing deal to be valued at around $73 million. This deal will directly affect as many as 50 50 Hess IT employees,... Continue Reading

Posted at 8:57 AM | Permalink | Comments

As they grow, small and medium sized companies often find that managing the once small and uncomplicated in-house email system is getting difficult day by day. I got this news about why companies are embracing email management. Read it here.... Continue Reading

Posted at 7:57 AM | Permalink | Comments

HP has announced signing an outsourcing deal with German Bank Commerzebank. HP, under this five year contract will take care of its 33,000 workstations and 12,000 printers. HP will also deliver Commerzbank a full range of Information Technology services, ranging... Continue Reading

Posted at 10:54 AM | Permalink | Comments

In an attempt to diminish overall expenditure, LG Electronics (SEO:066570) world's fifth largest liquid-crystal display television maker has at last, after much dilly dallying, has decided to outsource a good portion of the digital TV parts which it has been... Continue

Oct31	Saawariya Movie Review from New York Times Krissy October 31, 2007 Know More: India 2.0, India New York Times writes about Saawariya: 1.An Indian woman in a flowing beaded gown glides through a pond 2.A mosquito net brushes over her lover 3.And to insistent drumbeats of the Indian heartland, a dancing phalanx of tunic-clad women twirls. Its not exactly Saawariya movie review, its rather Saawariya's promo review. Sanjay Leela Bhansali's larger than life, magnum opus, Saawariya attracts special attention from New York Times because the movie is first ever Hollywood production in Bollywood (or Indian Film Industry as Amitahbh calls it). Sony Pictures Entertainment it seems desperate to cut costs. It after a not a so impressive last year intends to sell no more than a 50 percent stake in the five-year-old Sony Pictures Animation, which had modest success with “Open Season” last year, reports New York Times. Sony has also plans to expand Imageworks, it has hored 85 workers at its India's offshore outsourcing center. UPDATE: Saawariya movie review from Rediff: Oh, how Sanjay Bhansali hams! Review from PlanetBollywood Another Saawariya film review Posted at 12:03 PM \| Permalink \| Comments
Oct31	Om Shanti Om vs Saawariya, Sony vs Shahrukh Khan, fight is on Krissy October 31, 2007 Its Saawariya vs Om Shanti Om. Its Sony Pictures vs Shahrukh Khan's Production. Well, both the groups are fighting it hard to win the box office battle to be unveiled in November 9. But Sony seems to be a bit... Continue Reading Posted at 10:29 AM \| Permalink \| Comments
Oct30	Call Center: How to win office politics without being nasty (Part-1) Krissy October 30, 2007 You must have seen how some mediocre and less than intelligent and hardworking people rise in the workplace. The secret is no secret. They know how to play office politics; they know it better than you and many. Well, you... Continue Reading Posted at 11:34 AM \| Permalink \| Comments
Oct29	Novell laid off 250 staff, outsourcing open source Krissy October 29, 2007 With approximately $1.7 billion cash reserve and being ranked upon as one of the 25 most profitable organizations wont save it for long, Novell has to realize that Open Source will not make the cash register ringing at this rate... Continue Reading Posted at 8:37 PM \| Permalink \| Comments
	More KPO jobs for India, time to look beyond India Krissy October 29, 2007 It seems BPO-KPO-Outsourcing jobs are raining in India. Everyone is busy predicting hunky dory estimates and media is busy publishing these feel good news as daily dose. Evalueserve has completed a study on India's KPO (Knowledge Process Outsourcing) sector... Continue Reading Posted at 3:16 PM \| Permalink \| Comments
	GAP to investigate child labor allegations Krissy October 29, 2007 The sweat shop is located in New Delhi Shah Pur Jat area. This area is located next to NIFT (National Institute of Fashion Technology), India. This outsourcing practice may cost GAP a lot of bad press. In the recent times... Continue Reading Posted at 2:40 PM \| Permalink \| Comments
	How rupee is hurting Indian outsourcing companies Krissy October 29, 2007 India's stock market is on fire. Indian Stock Market reached 20,000 mark for the first time in history. The benchmark, which only needed five sessions to vault from 18,000 to 19,000 took however a bit longer period for its next... Continue Reading Posted at 1:41 PM \| Permalink \| Comments
	Samsung to outsource to contract manufacturers Krissy October 29, 2007 Samsung Electronics' contractors and manufacturers will make up to 90% of its mobile phones. Etnews.co.kr writes that on October 28 that Samsung Electronics` suppliers for the handset cases will provide 500,000 to 700,000 units, which are completed 90% of the... Continue Reading Posted at 12:59 PM \| Permalink \| Comments
	Novartis to invest $700mn in Singapore Krissy October 29, 2007 In its largest investment plan so far in the history, Novartis (NVS)will make manufacturing investment to the tune of $700 million in Singapore. It has also announced a $500 million IT outsourcing deal with British Telecom. Not only low... Continue Reading Posted at 11:55 AM \| Permalink \| Comments
	Novartis to outsource IT function to BT, 100+ staff to be axed Krissy October 29, 2007 Novartis AG (NVS), Basel, Switzerland-based pharmaceutical group has outsourced support functions for its global IT and software infrastructure contract to British Telecom (BT). The deal is worth US$500 million, SonntagsZeitung a Swiss Weekly has reported citing today. The contract will... Continue Reading Posted at 10:48 AM \| Permalink \| Comments
	Philippines growth rate in outsourcing highest in the world Krissy October 29, 2007 Yes, you have heard that right. The Philippines outsourcing industry has registered a compounded annual growth rate (CAGR) of 62 percent beating other bigger players like India, Malaysia and China. The study undertaken by ICT research in conjunction with advisory... Continue Reading Posted at 9:48 AM \| Permalink \| Comments
Oct28	East Germany call centers grew 10 times in 10 years Krissy October 28, 2007 Its not South East Asia only befitting from the outsourcing wave. This report says call centers have boomed in Germany. The industry employs 415,000 people, 10 times higher than 10 years ago. This outsourcing boom however has not happened in... Continue Reading Posted at 2:26 PM \| Permalink \| Comments
	Sales process outsourcing good show predicted, how India Philippines are faring? Krissy October 28, 2007 Outsourcing sales resource is imperative to make an inroad into diversification without investing a moolah. It's quick fix solution and as per a published report the solution gives instant boost to organizations. Through sales service outsourcing the industry earned revenue... Continue Reading Posted at 1:06 PM \| Permalink \| Comments
	"How much would you take off?" Krissy October 28, 2007 Such is the scarcity of good and experienced call center agents that HR manager of a call center hired an occasional cocotte. She has been given proper customer service training, call handling training, vocal language, pronunciation and diction and accent... Continue Reading Posted at 12:06 PM \| Permalink \| Comments
	Rising Rupee, falling Dollar: Who's saying what Krissy October 28, 2007 Kiran Karnik, president, Nasscom says, "It's a difficult time for Indian outsourcers as they are already struggling with rising staff salaries." Subroto Bagchi, COO, MindTree Consulting, “People in the government have gone on record saying the IT industry can take... Continue Reading Posted at 11:03 AM \| Permalink \| Comments
	Rupee vs Dollar: BPOs tense Krissy October 28, 2007 Indian currency Rupee's unprecedented rise against US Dollars has burnt fingers of not only the small time exporters but also all the IT and BPO players who charge clients with dollar and make salary payments as Rupee. Since Rupee has... Continue Reading Posted at 10:03 AM \| Permalink \| Comments
	Indian outsourcing firm HCL recruits 2000 people in Ireland Krissy October 28, 2007 This news can be touted as one of the best stories of reverse outsourcing. HCL, an Indian software outsourcing company has employed 2000 numbers of employee in Northern Ireland. The news informs us that, not only HCL, but other Indian... Continue Reading Posted at 9:16 AM \| Permalink \| Comments
	BPO vs MBA: India undecided Krissy October 28, 2007 Its true that for school drop outs, college last benchers, call center is an easy industry to get a job, but not all are like that. A big percentage of joiners are graduate, they join BPO for various reasons, some... Continue Reading Posted at 7:45 AM \| Permalink \| Comments
Oct27	Kinds & Types of KPO services (Top 21 KPO functions) Krissy October 27, 2007 KPO or Knowledge Process Outsourcing, unlike calling in call centers, is a high end work. KPO typically involves components of Business Process Outsourcing. Media Outsourcing Legal Process Outsourcing (LPO) Research Process Outsourcing (RPO) Engineering Process Outsourcing (EPO) Health care Outsourcing... Continue Reading Posted at 11:20 PM \| Permalink \| Comments
	Definition: What is KPO or Knowledge Process Outsourcing Krissy October 27, 2007 Its just one kind of outsourcing, KPO or Knowledge Process Outsourcing, contrary to low end call center customer service and phone answering or phone selling jobs, is high value added forms of business process outsourcing. KPO employees do not provide... Continue Reading Posted at 10:38 PM \| Permalink \| Comments
	Managing outsourcing risks Krissy October 27, 2007 More than external factors, its 'weakness and decay within' responsible for collapse of so many giant companies. Mismanaged outsourcing services can do havoc to the companies (because decision to outsource in anyway did not make happy a lot of people... Continue Reading Posted at 9:48 PM \| Permalink \| Comments
	Philippines to chalk out 2010 outsourcing plan Krissy October 27, 2007 Philippines has already established itself on the outsourcing arena. And now its time to go to the next level while wiping off the external hindrances. Philippines outsourcing industry mostly known for its call centers, will look further how it... Continue Reading Posted at 8:52 PM \| Permalink \| Comments
	UK, Middle East, Africa outsourcing deals on the rise Krissy October 27, 2007 If US is spending less (money, time, effort) on outsourcing, Europe and EMEA (The Middle East and Africa ) countries are thinking otherwise. According to the latest study from Forrester Research IT outsourcing deals in Europe and EMEA jumped up... Continue Reading Posted at 10:11 AM \| Permalink \| Comments
	Outsourcing deals in US shrink in size and period Krissy October 27, 2007 In 2006, US companies have signed fewer outsourcing contracts, the number of contracts are down by 17% and since 2001, the first three quarters of the year has seen the lowest numbers of outsourcing contracts being signed. US companies also... Continue Reading Posted at 9:12 AM \| Permalink \| Comments
	Should US tax outsourcing companies? Krissy October 27, 2007 Should US companies practicing outsourcing should pay tax to the government? Gene Hyde writes an interesting article here where he is trying to find an answer to the issue. He is of the opinion that taxing companies for outsourcing will... Continue Reading Posted at 8:21 AM \| Permalink \| Comments
	The Australian National Audit Office (ANAO) renews outsourcing deal with Unisys Krissy October 27, 2007 The Australian National Audit Office (ANAO) has made a report on how Federal Government Agencies are blocking tens of millions of dollars from public eye under the garb of confidentiality. In its study it has found that 95% of "confidential"... Continue Reading Posted at 7:04 AM \| Permalink \| Comments
	eClerex to go for IPO Krissy October 27, 2007 Knowledge Process outsourcing (KPO) firm eClerex Services which provides data analytics and data processing management related services to sectors like manufacturing, retail and financial services industries plans to raise Rs 101 crore from the capital market. Economic Times reports that... Continue Reading Posted at 6:07 AM \| Permalink \| Comments
Oct26	TCS deal with Nielsen slaps multi-vendor outsourcing model Krissy October 26, 2007 Of late, distributing outsourcing contracts to multiple vendors have become a trend. And rightly so, clients believe that parts of contracts should be handled by different specialized companies and not a giant fat big organization. In fact, only the other... Continue Reading Posted at 11:25 PM \| Permalink \| Comments
	New KPO scope for India & other countries Krissy October 26, 2007 A new opportunity is knocking at the door of Indian outsourcing industry. Some feel this KPO (Knowledge Process Outsourcing) scope will be huge and will create opportunities for newer players in the market. But where it is coming from? The... Continue Reading Posted at 10:35 PM \| Permalink \| Comments
	Evalueserve plans a center in Eastern Europe Krissy October 26, 2007 Knowledge process outsourcing (KPO) company Evalueserve will establish a delivery center in Eastern Europe. This move has been initiated to lessen the dependence on India. Is that the only reason? I wonder. I mean attrition and rising wage also may... Continue Reading Posted at 9:31 PM \| Permalink \| Comments
	Peoria airport to outsource security jobs Krissy October 26, 2007 The Peoria Airport Authority may take a decision to outsource around-the-clock 24*7 airport security. The contract, if completed will put an end to Peoria Airport's public safety department which has been functioning for not less than last 25 years.... Continue Reading Posted at 4:20 PM \| Permalink \| Comments
	Future of coding is not The West Krissy October 26, 2007 With the offshore service from India, Accenture did a dramatic turnaround couple of years ago. Since then, Accenture has expanded its base in India fast. Accenture India development center is now its second biggest center after US. So, its not... Continue Reading Posted at 3:18 PM \| Permalink \| Comments
	World Super bike 2009: BMW to outsource team Krissy October 26, 2007 BMW will participate in the 2009 World Superbike Championship. But it will do so in partnership with a specialized racing team. BMW will outsource the development etc of the racing machine technique from Alpha Technik. Earlier, Suzuki and Yamaha undertook... Continue Reading Posted at 2:17 PM \| Permalink \| Comments
	US Navy to outsource the Pacific Fleet to Carnival Cruise Lines (Spoof) Krissy October 26, 2007 Hmm...no one's frowning this time. outsourcing is now spoofed about topic. No, they don't blame India, China, Philippines, Russia this time. On a more serious note The Spoof magazine is informing the readers in hard news style how “Navy will... Continue Reading Posted at 1:17 PM \| Permalink \| Comments
	Are SMBs happy and satisfied IT customers? Krissy October 26, 2007 Do we really need a survey to know that more than half of the SMBs (Small and Medium Business) use PCs? PCs are so common these days, even mom-pom stores on the corner of the by lane of the... Continue Reading Posted at 12:19 PM \| Permalink \| Comments
	Glaxo: Poor result in India too, continue to look for outsourcing opportunities Krissy October 26, 2007 Considered to be the outsourcing den of the world, India, where companies send their work to refresh the bottom line in quickest time period, is after all not a magical piece of land. Glaxo's run of poor show along with... Continue Reading Posted at 11:18 AM \| Permalink \| Comments
	Glaxo profit falls, plans job cuts and outsourcing Krissy October 26, 2007 The largest drug maker from Europe, GlaxoSmithKline, to save $1.43 billion (£700 million ) in sales, research and manufacturing will cut jobs as profit falls 5.8%. Mostly Glaxo is hit by plunge in the sales of one of its hottest... Continue Reading Posted at 10:17 AM \| Permalink \| Comments
	Outsourcing and self service HR? Are you content? Krissy October 26, 2007 A survey says only 2% of the sample universe are considering more HR outsourcing. The rest are either not sure or are not keen. This article asks if everything is alright on the HR outsourcing arena? It wonders is outsourcing... Continue Reading Posted at 9:18 AM \| Permalink \| Comments
Oct23	Post Zavata acquisition, Apollo to float IPO to repay debt Krissy October 23, 2007 Apollo Group's BPO wing, Apollo Health Street (AHS) is going to unveil an IPO not to invest, but to repay the debt it raised for the acquisition of US-based outsourcing firm Zavata for $170 million. The listing would be coming... Continue Reading Posted at 10:59 PM \| Permalink \| Comments
	Fortis to outsource factoring to Cap Gemini Poland centers Krissy October 23, 2007 Belgo-Dutch bancassurer Fortis NV will from suppliers, known as factoring, to Cap Gemini in Poland, reports Forbes. It is also reported that Fortis is considering outsourcing its cash center service to peer Dexia SA Fortis spokesperson is not calling it... Continue Reading Posted at 10:30 PM \| Permalink \| Comments
	Reverse outsourcing: Indian firms looking beyond home Krissy October 23, 2007 Crippled with issues like attrition rate and ever rising wage level, Indian outsourcing firms are shopping centers outside India. They are weighing many factors, like a near shore alternative to US/ UK/Europe, local language capability centers like Spanish, German, Mandarin... Continue Reading Posted at 9:41 PM \| Permalink \| Comments
	Study: more outsourcing contracts in 2nd quarter Krissy October 23, 2007 Growth of outsourcing in Europe finds a center stage in UK. Organizations from UK are contributing 28 (=36%) of the 84 deals being materialized in the 2nd quarter of 2007. There may unconfirmed reports that US outsourcing was sluggish last... Continue Reading Posted at 9:50 AM \| Permalink \| Comments
	Infosys to expand in Europe, Middle East, Africa for Finacle Krissy October 23, 2007 To shift its over dependency from North America, Infosys is looking customers in Europe, Middle East and Africa for its banking product division, Finacle. For Finacle market momentum is hot in EMEA (Europe, Middle- East and Africa) plus Asia Pacific... Continue Reading Posted at 8:50 AM \| Permalink \| Comments
	Call center and boozing Krissy October 23, 2007 Visit Gurgaon, Noida (near Delhi) or Bangalore, Mumbai, India's call center hubs after midnight, and you will find long into the night the bars, pubs, discos pulsate with call center workers, young, usually single, unwinding after long, nerve-wracking shifts... Continue Reading Posted at 7:50 AM \| Permalink \| Comments
	Your job is outsourced. Are you ready? Part II Krissy October 23, 2007 I was discussing how to deal with the fact that more and more information technology jobs are getting outsourced. There is nothing to panic about. Read the previous post. A strategic thinking can take you to places. Multitasking: Its... Continue Reading Posted at 6:50 AM \| Permalink \| Comments
	Your job is outsourced. Are you ready? Part I Krissy October 23, 2007 In the coming years corporations plan to outsource hundreds of jobs to countries like India, Russia etc. Information technology workers from US, UK, Germany are already witnessing impacts of outsourcing. Its certain that the impacts will be even greater in... Continue Reading Posted at 5:50 AM \| Permalink \| Comments
	Outsourcing boon for small to big biomedical manufacturing Krissy October 23, 2007 Biotechnology companies of all sizes are increasingly embracing outsourcing as tool to get manufacturing projects done in far off countries. While outsourcing tasks like regulatory filing, molecular genetics and preclinical testing, biotech companies are concentrating harder on the core functions.... Continue Reading Posted at 4:50 AM \| Permalink \| Comments
	Dispute resolves between CSC & Sears Holdings Krissy October 23, 2007 Global IT service company Computer Science Corporation (CSC) and nation's fourth largest breadline retailer Sears Holdings Corporation announces the settlement of contract dispute which erupted from a 10-year IT outsourcing agreement duo had entered into in May 2004 Sears will... Continue Reading Posted at 3:45 AM \| Permalink \| Comments
Oct22	Doctors from India reaching US courts...online Krissy October 22, 2007 A new case when Indian students helping out US lawyers. Indian doctors have come up to the rescue.$300/hour jobs may or may not be outsourced to developing countries, but the offshore outsourcing market is growing like anything. And believe me... Continue Reading Posted at 10:00 PM \| Permalink \| Comments
	A cell center/KPO on consumer electronics parts management Krissy October 22, 2007 You want to buy a gadget or an electronic product but confused with the way of operation or for that matter things like whether the new product will be compatible with the existing line of products or not? There's... Continue Reading Posted at 9:55 PM \| Permalink \| Comments
	Video game outsourcing rising Krissy October 22, 2007 Video game outsourcing may be on the radar for churning out low quality stuff, but that does not deter video game industry publishers from US, Canada and Western Europe to outsource different gaming functions to developing and far East countries.... Continue Reading Posted at 1:19 PM \| Permalink \| Comments
	AstraZeneca to outsource to China, Nexium & Seroquel included Krissy October 22, 2007 Pharmaceutical major AstraZeneca has will outsource production of its bestselling medicines to China low-cost manufacturers. In a bid to slash $900 million by 2010 the group has started purchasing Lactam, one of the important chemical ingredients used to make... Continue Reading Posted at 12:15 PM \| Permalink \| Comments
	Wipro to open recruitment centers across cities Krissy October 22, 2007 HR consultants are constantly increasing their fees. One of the reasons, Wipro has decided to set up recruitment hubs across the country. Wipro will strategically locate centers from where it gets maximum number of recruits. It plans to roll out... Continue Reading Posted at 11:23 AM \| Permalink \| Comments
	HCL to acquire BPOs and Software companies Krissy October 22, 2007 HCL Technologies, it is rumored that have earmarked $500 million for acquisition purposes and mostly is brushing the last minute mile run before formally announcing acquisition of slew of companies from US and UK. In the past HCL has acquired... Continue Reading Posted at 10:22 AM \| Permalink \| Comments
	Outsourcing: Emerging drivers Krissy October 22, 2007 The new mantra in outsourcing world is, look beyond cost and labor arbitrage. Gone are the days when management in a desperate way to cut costs would look up to outsourcing as the ultimate savior. Gone are the days when... Continue Reading Posted at 9:22 AM \| Permalink \| Comments
Oct19	Midsized companies' use of BPO services remained static Krissy October 19, 2007 Mid sized business houses—companies between 100 to 900 employees- have not accrued basic benefits by doing outsourcing and this may be the reason why use of BPO has remained static at about 60% over the three year period. AMI Partners... Continue Reading Posted at 11:35 AM \| Permalink \| Comments
	Five biggest domestic IT outsourcing deals in India Krissy October 19, 2007 What are the five laregst Indian domestic IT outsourcing deals in India? Lets take a look 1.TCS-Nielsen $1.2 billion2.Tech Mahindra-BT - $1 billion 3.TCS-Pearl Group - $850 million (TCS had to absorb 950 client emplyees)4. IBM-Idea -$600-$800 millions 5.IBM-Bharti –... Continue Reading Posted at 10:30 AM \| Permalink \| Comments
	Patni wins $200m contract from Carphone Warehouse Krissy October 19, 2007 Patni Computer Systems Ltd has bagged a multi-year $200 million outsourcing deal from Carphone Warehouse, UK, one of the major British mobile phone retailers. The deal calls for Patni to provide integrated services including systems integration, consulting, maintenance and application... Continue Reading Posted at 9:23 AM \| Permalink \| Comments
	TCS' contract with Nielsen worth $1.2 billion Krissy October 19, 2007 India's Tata Consultancy Services (TCS) has bagged the largest (thats what the report says) outsourcing deal in the domestic IT industry, worth $1.2 billion with the Netherlands-based Nielsen. Nielsen is a leading provider of media information and consumer services. India's... Continue Reading Posted at 8:20 AM \| Permalink \| Comments
	Globalisation no threat for UK high skilled job market: NOA Krissy October 19, 2007 After low paying jobs, is it an outsourcing time for the higher skilled ones? A parliamentary committee in its report has stated that the next wave of globalisation will strike the higher-skilled workers and just like low paid jobs, highly... Continue Reading Posted at 7:20 AM \| Permalink \| Comments
Oct17	For Philippines' new IT chief BPO is priority Krissy October 17, 2007 Newly appointed chief of government's Commission on Information and Communications Technology (CICT), Ray Anthony Roxas-Chua has outlined his priorities while expressing that -the poll automation project will be "difficult". In his first media interview the Commission's chairman Ray Anthony Roxas-Chua... Continue Reading Posted at 12:58 PM \| Permalink \| Comments
	Haryana state (India) to make school syllabus BPO friendly Krissy October 17, 2007 Some sections of media can hate India for its outsourcing success with allegations like “Anglicized names and feigned Western accents” but it seems now BPO and outsourcing has become a part of life, kind of religion to the Indians.... Continue Reading Posted at 11:59 AM \| Permalink \| Comments
Oct16	Dell quietly sacking employees from its call centers Krissy October 16, 2007 Actions never stop at Dell. They first outsource a large chunk of their services to India, then they got some back, while always complaining about the service delivery, now after getting jobs back, they are again laying off employees from... Continue Reading Posted at 11:55 PM \| Permalink \| Comments
	3i acquires J&B Software, aims BFSI market in US Krissy October 16, 2007 In a move to penetrate the BFSI market in US, Software house 3i Infotech has acquired US based J&B Software and its subsidiaries for $25.25 million. J&B Software delivers products and services pertaining to remittance processing in the US... Continue Reading Posted at 10:58 PM \| Permalink \| Comments
	Difficult days ahead for Indian outsourcing companies Krissy October 16, 2007 Last quarter result of India's outsourcing, IT and software services companies are not overwhelming. Its kind of mixed bag. Though firms have reported financial profits but somehow lost the future vision and goals in the awake of hurdles like: 1.Indian... Continue Reading Posted at 10:10 PM \| Permalink \| Comments
	TCS to hire 9000 now, targets 35000 by March 2008 Krissy October 16, 2007 To check the rupee appreciation against US dollar Tata Consultancy Services (TCS) is redesign its plans of diversification, global presence, higher productivity and comprehensive portfolio. TCS does not dare even rupee touching 35. It seems the management already has prepared... Continue Reading Posted at 9:14 PM \| Permalink \| Comments
Oct14	Blink: TSTT to outsource to India Krissy October 14, 2007 Telecommunications Services of Trinidad and Tobago (TSTT) worker's union president John Julien has alleged that a lot of customer service, call center jobs are being to sent to India. He also said that the company is also planning to replace... Continue Reading Posted at 1:16 PM \| Permalink \| Comments
	O2 Ireland outsourcing 450 positions to IBM Krissy October 14, 2007 Mobile phone company O2 may not be very generous this time while sacking its employees, like the last time, earlier this year when it made 100 positions redundant and offered them generous packages. O2 Ireland has announced that it would... Continue Reading Posted at 12:59 PM \| Permalink \| Comments
	Problems of outsourcing Krissy October 14, 2007 I stumbled upon this today morning. Read on, While outsourcing is a cost-saving means for companies, based on personal experience with the utility companies, outsourcing can be a costly business to their customers. Due to outsourcing, it took a few... Continue Reading Posted at 11:58 AM \| Permalink \| Comments
	SEO Outsourcing: Philippines waking up Krissy October 14, 2007 A Filipino expert commented that the outsourcing industry should look at the prospects of tapping the search engine optimization (SEO) outsourcing work from West. Its believed that Filipinos are better off working for overseas clients. Thats great, I am... Continue Reading Posted at 10:58 AM \| Permalink \| Comments
	Three tips for outsourcing success Krissy October 14, 2007 Companies dealing with multiple outsourcing providers find it difficult to integrate all for the bottom line. What it means, not all outsourcing provider relationships are amalgamated towards single direction. In the recent past., world of outsourcing has migrated from one-service-provider-handling-multiple-contracts... Continue Reading Posted at 9:57 AM \| Permalink \| Comments
	Hess Corp signs deal with IBM Krissy October 14, 2007 Energy supplier Hess Corp. decides to outsource its IT infrastructure to IBM. It will be a five-and-a-half year outsourcing deal to be valued at around $73 million. This deal will directly affect as many as 50 50 Hess IT employees,... Continue Reading Posted at 8:57 AM \| Permalink \| Comments
	Email outsourcing: More and more firms doing this Krissy October 14, 2007 As they grow, small and medium sized companies often find that managing the once small and uncomplicated in-house email system is getting difficult day by day. I got this news about why companies are embracing email management. Read it here.... Continue Reading Posted at 7:57 AM \| Permalink \| Comments
Oct 9	HP clinches German Commerzbank deal Krissy October 9, 2007 HP has announced signing an outsourcing deal with German Bank Commerzebank. HP, under this five year contract will take care of its 33,000 workstations and 12,000 printers. HP will also deliver Commerzbank a full range of Information Technology services, ranging... Continue Reading Posted at 10:54 AM \| Permalink \| Comments
	LG Electronics to outsource for Zenith Krissy October 9, 2007 In an attempt to diminish overall expenditure, LG Electronics (SEO:066570) world's fifth largest liquid-crystal display television maker has at last, after much dilly dallying, has decided to outsource a good portion of the digital TV parts which it has been... Continue

Business Process Outsourcing News and Information