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Oct19
Midsized companies' use of BPO services remained static

Mid sized business houses—companies between 100 to 900 employees- have not accrued basic benefits by doing outsourcing and this may be the reason why use of BPO has remained static at about 60% over the three year period.

AMI Partners has prepared the study which claims,


The lack of momentum in BPO usage implies that midsize businesses' wants and needs -- such as improved processes, turnaround time, and cost-cutting goals -- are not being met," said Melissa Chong, an AMI Partners research analyst, in a statement. "Midsize businesses in the U.S. have over the years reported revenue growth of 7% to 8%, slightly higher than actual GDP growth. In addition, the need for cost control and decreasing operating costs is of high concern among U.S. midsize businesses.


Quite a paradox. I don't have ready data with me or I would have shown how BPO centric countries have been scorchingly growing for last three years. India, Philippines, Ukraine, Poland and even Ireland.
small-midsize-companies-outsourcing-BPO-policy-procedure-roadmap
Does that mean mostly bigger and smaller organisations able to get benefits from outsourcing? Or the survey may include onshore service providers/vendors as BPO respondents in their sample. I am not sure. Just a guess, if any one lets me know the sample universe size I would be obliged.  

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