Business Process Outsourcing News and Information

Crippled with issues like attrition rate and ever rising wage level, Indian outsourcing firms are shopping centers outside India. They are weighing many factors, like a near shore alternative to US/ UK/Europe, local language capability centers like Spanish, German, Mandarin etc., or cost effective centers etc.

Wipro BPO head TK Kurien says, “We have one centre in north, multiple centres in Europe, one in the Fareast and probably one centre in China.”

Wipro has just established a centre in Atlanta with 500 people and says that going ahead 30 per cent of its entire workforce will be global. It plans to open 5-6 centres in places like the Philippines, Mexico, Shanghai and Berlin in the next two years.

Infosys, which runs a global internship program called Instep has about five per cent of global workforce and says that will increase. Source

Since Indian outsourcing and IT companies are on acquisition spree, some for the sake of strategy, some for simple diversification purpose or some for business development, these global centers also indicate the fact that clients will have more service variety to gain. And instead of getting into the so called 'India advantage', they can actually reap benefit of an a la carte menu offerings.

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