Business Process Outsourcing News and Information

Hi,
This email is for our potential customers & partners, who think success is to share with others and be more successful with the help of others.
Who are we?
Gladius eServices is a provider of process-driven, quality centric business process outsourcing (BPO) & knowledge process outsourcing (KPO) solutions to international & domestic product and service management organizations. Based in India we provide outsourced services coupled with cost-effective service delivery from our state-of-the-art contact centers network. The company's range of services encompasses Help Desk, Customer support, Lead generation, Telemarketing, Technical support, Web site promotion, Internet marketing, Content writing, Animation & simulation, Software Development and Data research & Analysis.
How can you benefit from our partnership?
This we leave it you, you want to do a one time business with us by helping us get business, we need, take your money and go back home or, you want to be associated with us for long term and earn a constant piece of money from our revenue.
How can you partner with us?
Gladius is a successful BPO & KPO company, this could had never been possible without a contact, who had lead us to a business. Just contact us by any means, email, telephone or, our website. We will call you and take you through those simple steps which can generate money, money for both of us by partnering together. For more information you may like to visit our website www.gladiuseservices.com
What our customers get from us?
The theme of Gladius is to provide business expertise rather than process expertise. The person with specific domain expertise is assigned to complete the job. Today the competition is growing and need to shift to a system that provides strategic value along with operational efficiency.
Why outsource?
Outsourcing your work to a skilled person will help you to cut your cost, increase profit margins, updated technical skills, low overheads and other operational costs. You can save much of your time and utilize it to other productive areas.
What our customers get from us?
More productivity and reduced headaches of employee management.
Hardworking and dedicated skilled professional, each specialized in his or her own domain.
Excellent communication channels and better project coordination.
More stability through our Domain experience.
Working hours will be 8 hours a day x 5 days a week.
Ready to use infrastructure equipped with all facilities.
Your own team without any headaches of overhead expenses.
Professional Project monitoring by experienced project managers.
Project Consultancy as a part of service.
Back up team of our own to ensure 100% execution of project.
What we do for our customers?
Our team of professionals will be monitoring your project within the acceptable quality parameters. To sum it up, you will have an entire team of experienced professionals, working directly under you. However, if you have any queries do contact us with your project details and budget and we will get back to you with our proposal instantly.
How do we work for our customers?
You can outsource your valuable & high costing work in 6 simple steps :
Share your service requirement with us
Share your budget with us
We will provide you with the deadline to start
We will hire & set-up a project team for you
We will present you the process operation model
In Phase I we will do the pilot run & nesting for you
In Phase II we will put the project on execution.
Our Services
Web Development
Web designing
Web Promotion
SEO
Accounting
HR Services
Financial services
IT Support
Technical support
Business & Market Research
Data Analysis
Animation
Content Writing
Virtual Assistance
Chat & Email Support
Software Development
Pharmaceuticals and Biotechnology
Medical Services
Legal Services
Intellectual Property (IP) Research
Training & Consultancy
Out bound Contact Center
In bound Contact Center
Web Enabled Contact Center
Web designing & development
In nutshell
We will manage your entire outsourcing venture, helps you to integrate latest technology, and improved strategies. We understand your business model and provide you a better solution.
We firmly believe in "total customer service" and deliver result-oriented solutions. We are company driven by customer values and provide solutions with satisfaction guarantee. For detailed information about us please visit our website www.gladiuseservices.com
Looking forward to hear from you and explore the world of outsourcing with you and for you.
Thanks & regards
Raj Sharma
Business Analyst
Gladius eservices
1604, Tower-II, Valley View Estate,
Gurgaon – 122001 Haryana (India)
Mobile: +91 0991 000 6223
Phone :: +91 11 6542 6120
Email:: rajsharma@gladiuseservices.com
Website:: www.gladiuseservices.com

Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success. BPO is positively related to the search for more efficient organizational designs: cost reduction,productivity growth and innovative capabilities. Hence, a source for strategic advantage.

Traditionally, BPO is undertaken by manufacturing firms. For instance Coca Cola, where almost the entire supply chain is outsourced and the company is essentially becoming a marketing organization.[1] However, BPO is nowadays rapidly conquering the service oriented firms as well. A well-known example is provided by the Bank of America, who outsourced their entire HR function to Exult, one of the leading Human Resources BPO vendors.[2]

BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. The endless opportunities IT provides, stimulates (cross-border) BPO activities. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing.

Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer. BPO is a part of the outsourcing industry. It is dependent on information technology, hence it is also referred to as information technology enabled services or ITES. Knowledge process outsourcing and legal process outsourcing are some of the subsets of business process outsourcing.

India has revenues of 10.9 billion USD[3] from offshore BPO and 30 billion USD from IT and total BPO (expected in FY 2008). India thus has some 5-6% share of the total BPO Industry, but a commanding 63% share of the offshore component. This 63% is a drop from the 70% offshore share that India enjoyed last year, despite the industry growing 38% in India last year, other locations like Eastern Europe, Philippines, Egypt and South Africa have emerged to take a share of the market. China is also trying to grow from a very small base in this industry. However, while the BPO industry is expected to continue to grow in India, its market share of the offshore piece is expected to decline.

The top five Indian BPO exporters for 2006-2007 according to NASSCOM are Genpact, WNS Global Services, Transworks Information Services, IBM-daksh, and TCS BPO.[4]

Acccording to McKinsey, the global "addressable" BPO market is worth $122 - $154 billion, of which: 35-40 retail banking, 25-35 insurance, 10-12 travel/hospitality, 10-12 auto, 8-10 telecoms, 8 pharma, 10-15 others and 20-25 is finance, accounting and HR. Moreover, they estimate that 8% of that capacity was utilized as of 2006. Pakistan has also emerged as potential market for IT based BPO companies. [5]