BPOTiger: November 2007 Archives

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Nov30	JK Tyre outsourcing to China Krissy November 30, 2007 Know More: Manufacturing China manufacturing, J K Tyre JK Tyres, a tyre manufacturer from India plans to outsource some operations to Chinese manufacturers. Hindu Business Line reports that the company, is already having outsourcing contracts with five or six Chinese partners and as per the plan JK brand intends to increase its outsourcing activity in China by another 10 per cent. This policy is a conscious effort from the group to expand in Chinese and other Asian markets. Quoting JK Tyre vice chairman and managing director Raghupati Singhania, “We are looking at strategic partners in South East Asia or China to serve the local market in those countries as well as overseas markets. Though the China business is miniscule currently, we are looking to expand it.”. To get News, views, analysis, joke, humor, even bitching of outsourcing world Subscribe Here Posted at 3:52 AM \| Permalink \| Comments
Nov30	China top country in outsourcing by 2011: Study Krissy November 30, 2007 As Dollar is falling and demand for outsourcing talent is rising all over the world, lot of set dynamics have changed. And in result the so called champions in outsourcing are no longer an automatic choice in the game (read:... Continue Reading Posted at 3:09 AM \| Permalink \| Comments
Nov29	Top and best ten outsourcing cities of China Krissy November 29, 2007 The Chinese government has designated top ten (10) cities as future software and outsourcing centers while giving many incentives and tax sops to global (near shore) firms plus local suppliers to establish their next centers. The list of top ten... Continue Reading Posted at 10:24 PM \| Permalink \| Comments
	Wegener inks an IT outsourcing deal with Imtech Krissy November 29, 2007 Publishing company Wegener NV has informed that it has signed an outsourcing deal with Imtech NV. Financial detail of the deal is not disclosed. As per the deal Wegener would transfer the maintenance of its all-IP telecommunications system, including the... Continue Reading Posted at 9:52 PM \| Permalink \| Comments
	Private equity firms making a beeline after pharma outsourcing companies Krissy November 29, 2007 Small and medium sized pharmaceutical companies focused on outsourcing domain seem to be enjoying the attention from slew of private equity players. Firms like ICICI Venture, Sequoia Capital, Citi Venture Group have all invested their money in the pharmaceutical ventures... Continue Reading Posted at 9:02 PM \| Permalink \| Comments
	Telephonic or phone interview basics-Part 1 Krissy November 29, 2007 Since call center is a labor intensive industry, HR managers before inviting the candidate onto the campus try to figure out whether the candidate’s skills matches up to the profile or not. Telephonic interview is also a useful tool to... Continue Reading Posted at 5:14 PM \| Permalink \| Comments
	7 outsourcing benefits, mutual realtionship and survival mantra Krissy November 29, 2007 The success of outsourcing to a large extent depends on mutual relationship, where both the parties flourish owing to each other. The long term accomplishment of an outsourcing deal depends on mutual satisfaction. The benefits include: Business process... Continue Reading Posted at 9:55 AM \| Permalink \| Comments
	Top and best outsourcing cities of the world Krissy November 29, 2007 Cyber Media’s Global Services Survey has identified top 50 global 'emerging outsourcing and IT services destinations'. According to the survey, these are the qualities that a outsourcer looks at before closing a deal. They are: Process maturityAvailability of relevant... Continue Reading Posted at 9:18 AM \| Permalink \| Comments
	Outsourcing and brand management Krissy November 29, 2007 Public Relation agencies for companies that outsource in varied levels find it difficult to manage the brand for their clients. Why it's challenging to maintain outsourcer’s brand image? Broadly because the third party or the service providers can provide inconsistent... Continue Reading Posted at 3:55 AM \| Permalink \| Comments
	Half a minute guide to outsourcing Krissy November 29, 2007 Well, we go and on and on on outsourcing, business writers analyze this and that about outsourcing with pie chart, graph and what not. This little article on outsourcing, which claims to be your 30 second guide to outsourcing, tells... Continue Reading Posted at 2:55 AM \| Permalink \| Comments
	Google effect, Verizon to open up network access to any phone application Krissy November 29, 2007 Verizon (NYSE: VZ) wireless informed yesterday that it would unveil its network to any phone or software application by 2008. Many feel Verizon had to give in to the pressure created mainly by Google Inc. (Nasdaq: GOOG) for more open... Continue Reading Posted at 2:39 AM \| Permalink \| Comments
	Beckham not happy over his kids picking up US accent Krissy November 29, 2007 Football star and media darling David Beckham is visibly upset over his children picking up an American accent. Beks presently living in United States and is playing for LA Galaxy. Quite miffed at his kids’ US accent Becks said, “They... Continue Reading Posted at 2:04 AM \| Permalink \| Comments
Nov28	Paris Hilton to save drunken elephants in India? NO Krissy November 28, 2007 When you don’t have enough celebrities, its better you ‘outsource’ some really really really really really simple celebrity like Paris Hilton for the cause. Paris Hilton has launched a campaign to save Indian elephants addicted to alcohol. Well, the... Continue Reading Posted at 9:41 PM \| Permalink \| Comments
	Aaja Nachle story, synopsis, lyrics Krissy November 28, 2007 After nearly a decade, an unexpected phone call shakes Dia (Madhuri Dixit) out of her dance rehearsal in New York. Makarand (Darshan Zariwala), her teacher, her guru, is dying and she must return to Shamli town. The town where she... Continue Reading Posted at 8:49 PM \| Permalink \| Comments
	More Aaja Nachle Madhuri Dixit Interview. pictures, videos Krissy November 28, 2007 Continue Reading Posted at 8:32 PM \| Permalink \| Comments
	Google stock, $600, $666, $900? Google cares for environment Krissy November 28, 2007 Banc of America Securities have stated that Google is going to report a “strong” result in the fourth quarter. There are some who are calling Google’s rise as evil, its rise to $666 has been described as evil. Here ... Continue Reading Posted at 1:10 PM \| Permalink \| Comments
	What you should not ask/show in an interview? Krissy November 28, 2007 Here lies some interview questions you should not ask (it’s not mandatory; things may change from time to time) or should not show much interest about. Do not show you are big time money minded. Do not show much... Continue Reading Posted at 12:56 PM \| Permalink \| Comments
	What happens in first call center interview? Krissy November 28, 2007 Let’s be positive. The first interview for a call center job is a basic indication that the company personnels you are meeting with are interested in considering you as their potential new employee. So, it’s important before the interview you... Continue Reading Posted at 11:53 AM \| Permalink \| Comments
	Video interview: Are you prepared? Krissy November 28, 2007 The other day one of my very close friends told me about video interviewing. The firm, a call center management consulting organization wanted to recruit a senior level management guy and thus called up my friend. The phone interview went... Continue Reading Posted at 10:46 AM \| Permalink \| Comments
	Prudential outsourcing jobs to Capita? Will everyone affected get a fair chance? Krissy November 28, 2007 Prudential, UK’s second largest insurer has signed an outsourcing agreement with Capita. As per the deal, 3000 jobs in UK and 1,250 in India would be transferred to Capita PLC, The announcement came after eight month review done by Prudential... Continue Reading Posted at 8:20 AM \| Permalink \| Comments
	Internal IT leadership key to outsourcing success Krissy November 28, 2007 Why clients lose control of the outsourcing project? Three reasons: Lack of Internal IT leadership Poor business sourcing strategiesInadequate relationship building Failure to provide the right internal resources and skills LogicaCMG in its latest whitepaper ‘Building Core Retained Capabilities’... Continue Reading Posted at 7:30 AM \| Permalink \| Comments
	Good communication key for outsourcing success Krissy November 28, 2007 Well, communication has always played the most important role in every business deals. Same with outsourcing, to make an outsourcing case successful a clear and effective (flawless) communication between a business and its BPO/IT outsourcing partner is very important. You... Continue Reading Posted at 6:41 AM \| Permalink \| Comments
	Outsourcing food production: Multiple brands, single supplier/manufacturer Krissy November 28, 2007 More and more food brands are concentrating more on packaging and marketing aspect and paying vendors to supply the food that we get t eat everyday. The irony is, even if you hate one brand and picks another from the... Continue Reading Posted at 5:52 AM \| Permalink \| Comments
	Outsourcing investment management Krissy November 28, 2007 Can investment management be outsourced? The most obvious benefit off course is the opportunity it delivers in terms of lower costs, greater efficiencies and freed up resources. Another advantage would be its constructive effect on investment management decision making. I... Continue Reading Posted at 4:52 AM \| Permalink \| Comments
	Star Media Group to close Truro call center Krissy November 28, 2007 Star Media Group has formally announced the closure of its Truro call center from January 18. The reason? The call center has been outformed by its competitor and it no longer remains profitable for the management. Sandy MacLeod, vice-president of... Continue Reading Posted at 3:52 AM \| Permalink \| Comments
	Outsourcing and healthcare industry Krissy November 28, 2007 Like all other business segments, outsourcing has also made its way to the healthcare industry. Healthcare companies over the years have been outsourcing functions like environmental services, nutrition services, information technology, clinical functions etc. Medical transcription has already become a... Continue Reading Posted at 2:52 AM \| Permalink \| Comments
	The trend called outsourcing Krissy November 28, 2007 Outsourcing, the trend may be new, but the activity is as old as barter system. The services for which outsourcing is done has been in existence since the very first day of commerce in this world. There are organizations,... Continue Reading Posted at 1:52 AM \| Permalink \| Comments
	Hospital Outsourcing Trends in Clinical Services Krissy November 28, 2007 Outsourcing of clinical services can act as a great boon for hospitals. By leveraging outsourcing practices, hospitals can venture into newer advanced areas, can save costs and reduce everyday administrative hassles to large extent. But not always outsourcing strategy comes... Continue Reading Posted at 12:49 AM \| Permalink \| Comments
Nov27	Outsourcing: Who, what, when, why, where… Krissy November 27, 2007 A super nice article published here in the Age where it describes 5Ws of outsourcing (who, where, when, why, where) Who in Outsourcing? Outsourcing is now an estimated $386 billion-a-year global phenomenon. It's not just Western companies outsourcing... Continue Reading Posted at 9:57 PM \| Permalink \| Comments
	34 ideas to get back to telecallers... Krissy November 27, 2007 A wonderful list is published in insidecrm where they talk about how to smack down those irritating telemarketers in 34 ‘clever, effective and hilarious’ ways. Though there is a ban on making cold calls and Federal Trade Commission has just... Continue Reading Posted at 8:54 PM \| Permalink \| Comments
	Colleges outsourcing email services to Gmail, MS Live, Yahoo Mail Krissy November 27, 2007 Andy Guess writes in his article at Inside Higher Ed about this newest trend of colleges outsourcing their email services to the likes of Google, Microsoft, Yahoo etc. A small function like email outsourcing can create a lot of changes... Continue Reading Posted at 8:20 PM \| Permalink \| Comments
	Shahrukh Khan and MS Dhoni together for Videocon ad Krissy November 27, 2007 Shahrukh Khan and Mahendra Singh Dhoni will swap their respective roles for the Videocon advertisement. Shah Rukh Khan and MS Dhoni will first time appearing for a commercial. Videocon Shahrukh Dhoni ad: The story In the Videocon advertisement SRK is... Continue Reading Posted at 7:09 PM \| Permalink \| Comments
	Palmerston North call center jobs go to Philippines Krissy November 27, 2007 A Yellow Pages group in Palmerston North has decided to outsource 110 jobs to Philippines. What it means, 110 agents will lose their jobs at Palmerston North center. The agents used to answer telephone directory enquiries. Teletech, which has... Continue Reading Posted at 9:54 AM \| Permalink \| Comments
	IT outsourcing brings focus in business Krissy November 27, 2007 QPC is a company that helps companies across verticals spruce up their business performance by outsourcing customer relationship processes. Now QPC, is highlighting the benefits that company can yield from outsourcing tasks which are not core functions or services that... Continue Reading Posted at 8:54 AM \| Permalink \| Comments
Nov26	ShahRukh’s house Mannat: More pictures- 12 EXCLUSIVE photos Krissy November 26, 2007 Wow...isnt it simply wonderful. What a beautiful house. Just by the sea, in the heart of Mumbai city happily lives the superstar, King Khan, Shah Rukh Khan with his wife Gauri and son Arya and daughter Suhana. ... Continue Reading Posted at 11:55 PM \| Permalink \| Comments
	Shahrukh Khan’s House Mannat: 7 Exclusive images Krissy November 26, 2007 I got these exclusive Shahrukh Khan's bunglow's pictures and images from OurBollywood. Aren't these pictures wonderful. Here's is this man, The great Shah Rukh Khan who has achived so mcuh in life with God's blessings and his hardowork. Now he... Continue Reading Posted at 10:53 PM \| Permalink \| Comments
	Cyber Monday best deal sites going bang bang, Cyberspace Monday on track for record sales Krissy November 26, 2007 What is Cyber Monday? In the United States of America, the traditional shopping season begins with Black Friday, the day after Thanksgiving. Way from brick and mortar, the online shopping season starts on Cyber Monday. Cyber Monday, the day... Continue Reading Posted at 9:38 PM \| Permalink \| Comments
	Call centers in Africa are making their point...fast Krissy November 26, 2007 Africa is turning out to be another outsourcing destination after South East Asian developing countries. A Datamonitor report has stated that North Africa is becoming a favorite outsourcing spot for French language customer servicing. Western European and North America firms... Continue Reading Posted at 7:17 PM \| Permalink \| Comments
	India vs, Philippines in Call center & outsourcing Krissy November 26, 2007 India is the reigning queen in the outsourcing world, be it BPO, call center, or software application, KPO, LPO, India has over the years (to be specific in the last eight ten years) has created a niche for itself. There... Continue Reading Posted at 6:16 PM \| Permalink \| Comments
	Hollywood outsourcing legal work to Mysore, India Krissy November 26, 2007 Hollywood is finding its place in India’s sandal flavored city Mysore. No, they are not placing the palaces as the backdrop for Hollywood movies, actually Hollywood is outsourcing legal work to south Indian city. Production house, 20th Century Fox,... Continue Reading Posted at 5:12 PM \| Permalink \| Comments
	Future of Indian BPO comes from smaller towns Krissy November 26, 2007 Attrition rate in India is high but not as high as US and UK. But it seems Indian call centers are finding ways out to deal with this comparatively new syndrome. And contrary to the myth, more than entry level... Continue Reading Posted at 4:15 PM \| Permalink \| Comments
	Mike Shove new executive for CSC’s Asia operation Krissy November 26, 2007 To strengthen its Asia operation Computer Sciences Corporation (CSC), one of the leading global information technologies (IT) services providers has announced Mike Shove’s name as the president of CSC’s Asia Group. He is presently serving as the president of CSC’s... Continue Reading Posted at 3:14 PM \| Permalink \| Comments
	Call centers in Philippines, outsourcing at its best Krissy November 26, 2007 The outsourcing boom in Philippines along with the real estate also has changed newspaper space to the core. Here, the top newspapers are flooded with call center recruitment ads. There are classifieds, quarter page, half page and even full page... Continue Reading Posted at 2:16 PM \| Permalink \| Comments
	Top Ten (10) call center tech tools Krissy November 26, 2007 When we see the images of gigantic huge call centers’ inside, so many people working attaching a head set we wonder what technology tools these people are using. How do they connect to the rest of the world, how this... Continue Reading Posted at 1:14 PM \| Permalink \| Comments
	Top and worst ten list of offshore outsourcing Krissy November 26, 2007 The list of top ten list of offshore outsourcing is a bit old but bang on target and will remain a source of reading for all serious outsourcing students. We keep on reading about outsourcing risks on many places, this... Continue Reading Posted at 12:16 PM \| Permalink \| Comments
	HCL ranked top in Infra outsourcing by Black Book of Outsourcing Krissy November 26, 2007 Brown-Wilson Group for The Black Book of Outsourcing has adjudged HCL Technologies as the No. 1 infrastructure outsourcing vendor in the world. 276 organizations from across the world were short listed for the survey. Not much surprisingly, the five slots... Continue Reading Posted at 11:15 AM \| Permalink \| Comments
	EXL to open a call center in Philippines Krissy November 26, 2007 Indian BPO biggie EXL Service Holdings is going to open up an 800 seat call center in the Philippines. The call center will operational from April 2008. The call center will handle functions like finance and accounting transactions along with... Continue Reading Posted at 10:34 AM \| Permalink \| Comments
	Capgemini to double employee strength in India by 2010 Krissy November 26, 2007 If you think appreciation of rupee is actually slowing down the software companies based out of India, well, you have to think again. Indian division of Capgemini, a French, consulting, technology and outsourcing company said it plans to take Indian... Continue Reading Posted at 9:04 AM \| Permalink \| Comments
	EXL on acquisition spree in Eastern Europe Krissy November 26, 2007 While strengthening its position in the domestic market, ExlService Holdings Inc. is also considering multimillion dollar acquisition deals in Eastern Europe. Rohit Kapoor, co-founder and chief operating officer, ExlService, told IANS, “We are looking at Eastern Europe, which is primarily... Continue Reading Posted at 8:03 AM \| Permalink \| Comments
	How outsourcing creating new employment opportunities in South Africa Krissy November 26, 2007 There is a new euphoria that can be prevalent in South Africa. More than 600,000 students after passing this year’s Matric exam will hit the road and seek their career in the burgeoning BPO industry. The government is also helping... Continue Reading Posted at 7:02 AM \| Permalink \| Comments
	Prudential will outsource jobs to UK group Capita Krissy November 26, 2007 Insurance heavyweight Prudential will outsource approximately 1000 jobs from its main Scottish operation to UK group Capita. Prudential is believed to be seriously considering an outsourcing contract for 3000 life and pensions administration roles as its plans to save total... Continue Reading Posted at 6:03 AM \| Permalink \| Comments
	Her Majesty's Revenue and Customs (HMRC) outsourcing security and email functions Krissy November 26, 2007 There are reports that Her Majesty's Revenue and Customs (HMRC) will outsource security and internal email functions at 11 of its most secured offices. Many feel the step has been taken amidst fears of security concerns. It has already outsourced... Continue Reading Posted at 5:02 AM \| Permalink \| Comments
	Headstrong to expand in India Krissy November 26, 2007 US-based mid-sized firm Headstrong Corp., (technology consulting and services firm) already has established couple of offshore development centers in India. Now excited with the result the management has decided to add another back-office support, high-end analytic business process and infrastructure... Continue Reading Posted at 4:00 AM \| Permalink \| Comments
	Indian biggies overlooked India market, global ones benefited Krissy November 26, 2007 In a bid woo North American and European clients, Indian IT companies have not really given much attention to the burgeoning domestic market. In stead, its IBM, HP, and Accenture got away with some vary juicy deals over the... Continue Reading Posted at 2:40 AM \| Permalink \| Comments
	Legal & General to outsource IT functions, 120 jobs gone Krissy November 26, 2007 There are fears that Legal & General, a financial company will chuck off 120 jobs as it has decided to outsource part of its in-house IT functions The employees of the said department have been informed by the management that... Continue Reading Posted at 1:40 AM \| Permalink \| Comments
Nov25	Outsourcing holiday shopping Krissy November 25, 2007 Is the very word outsourcing getting a broader meaning these days? Not sure, but surely linguistic experts will have a better say on this. In the recent past, on various medium we keep getting reference of this word in so... Continue Reading Posted at 11:49 PM \| Permalink \| Comments
	TCS: An interview with Girija Pande Krissy November 25, 2007 Over the last one year we have seen TCS going from strength to strength. It has signed biggest ever deal with Nielsen, and very recently has appointed 100,001th employee. The team TCS is excited. And the reflection is clearly visible... Continue Reading Posted at 10:07 PM \| Permalink \| Comments
	India Legal Process Outsourcing (LPO) industry: A snapshot Krissy November 25, 2007 The US$146 million worth legal services outsourcing industry in India has been growing by leaps and bounds. When KPO verticals like media services, publishing, and analytics services are clocking a healthy 30% to 35% rate per annum, legal process outsourcing... Continue Reading Posted at 9:09 PM \| Permalink \| Comments
	India KPO industry facing talent crunch big time Krissy November 25, 2007 There are reports and predictions on India’s uprising in outsourcing arena from all the big research and survey and consulting companies of the world but the rosy expectations may not be able to touch the numbers due to dearth of... Continue Reading Posted at 8:06 PM \| Permalink \| Comments
	Silicon Valley VCs keen to invest in non-IT start ups Krissy November 25, 2007 Rupee appreciation against US dollar and India’s booming domestic market along with some sort of stagnancy in the IT-BPO market led the bunch of Silicon Valley venture capitalists to invest in areas like specialty retail, financial services, media & entertainment... Continue Reading Posted at 6:55 PM \| Permalink \| Comments
	Indian BPOs facing stiff competition from retail, telecom, real estate Krissy November 25, 2007 Once viewed upon as lunch pad for lucrative career outsourcing industry in India (call center, KPO, LPO, contact centers etc.) are facing stiff competition from sectors like retail, manufacturing, telecom, real estate etc. The attrition rate for the industry in... Continue Reading Posted at 5:45 PM \| Permalink \| Comments
	German Army to outsource $7.40bn logistics work Krissy November 25, 2007 German weekly Welt am Sonntag reports up to $7.40 billion (€5 billion) worth of logistic work will be outsourced to domestic providers from German army. The announcement will be made tomorrow and possibly will be effective from the summer of... Continue Reading Posted at 4:56 PM \| Permalink \| Comments
	Personal outsourcing will make revenue of $2 billion a year Krissy November 25, 2007 Would you like to outsource your life? Ha…it may sound weird, but the numbers are certainly not weird. An Evalueserve report states that personal outsourcing segment generates cool $250 million dollar in a year in revenue and believe it or... Continue Reading Posted at 3:56 PM \| Permalink \| Comments
	Indian Sourcing Summit 2008 (ISS) to be held in Bangalore Krissy November 25, 2007 The Hindu reports, The Indian Institute of Management, Bangalore, in collaboration with the international network of the Supply Management Institute (SMI) will host a conference with participants from leading companies, industrial giants and academicians from India, China, Europe and U.S.,... Continue Reading Posted at 2:56 PM \| Permalink \| Comments
	All made in China communication and broadcast satellites by 2010 Krissy November 25, 2007 The Register reports, The People's Republic of China will replace all its imported communications and broadcast satellites with Chinese-made ones by 2010, according to the chief of the country's National Space Administration. AFP reports that Sun Laiyan - PRC space... Continue Reading Posted at 1:56 PM \| Permalink \| Comments
	Thai Airways International to outsource cargo services Krissy November 25, 2007 Thai Airways International's plan to contract out sales of other cargo services in several overseas markets including parts of Europe has raised concerns of whether the move is right decision for the carrier on the long run. Thai Airways International... Continue Reading Posted at 12:55 PM \| Permalink \| Comments
	Outsourcing saves money only in first year, not later Krissy November 25, 2007 Hmm…Gartner analyst Linda Cohen is of the opinion that outsourcing exercise after the very first year does not yield any benefit for the clients. Vnunet writes, One occurrence of how a business fails to cut costs from an outsourcing relationship... Continue Reading Posted at 11:55 AM \| Permalink \| Comments
	Credit Card fraud, call center employee arrested Krissy November 25, 2007 After India and Philippines, this latest credit card fraud comes from Wales. After the customer alleged that her credit card details were stolen, A Tesco Direct call center employee has been arrested. The TESCO spokesman told media the incident in... Continue Reading Posted at 10:55 AM \| Permalink \| Comments
	Mphasis opens call center for Idea Cellular in Indore Krissy November 25, 2007 Business process outsourcing (BPO) firm MphasiS have announced the launch of a new call center outsourcing facility in Indore, jointly with Idea Cellular. The call center will give services to Idea Cellular exclusively. After Indore, this one is fifth BPO... Continue Reading Posted at 9:55 AM \| Permalink \| Comments
	Should call centers/contact centers embrace VoIP? Krissy November 25, 2007 Why a call center should resort to VoIP solutions. The answer lies here With convergence of voice, video and data networks, there is a significant reduction of costs as well as increase in corporate agility. Regional calling charges are... Continue Reading Posted at 8:55 AM \| Permalink \| Comments
	Call center supervisors are fake? Yes, a lot of times Krissy November 25, 2007 You called up a customer service center and dissatisfied for whatever reasons, you have asked the customer rep to pass on the line to the supervisor. The fact is most of the times, they don’t pass the line to supervisors,... Continue Reading Posted at 7:55 AM \| Permalink \| Comments
	Teleperformance acquires Hispanic Teleservices Corp Krissy November 25, 2007 Paris based Teleperformance has acquired Hispanic Teleservices Corp from the Carlyle Group for an undisclosed sum. The Caryle Group has acquired the Hispanic Teleservices Group in 2005 for $134 million through Mexican investment fund, Carlyle Mexico Partners. Teleperformance’s headquarters are... Continue Reading Posted at 6:55 AM \| Permalink \| Comments
	Outsourcing occurs due to burdensome taxes and regulations Krissy November 25, 2007 Republican presidential hopeful Rudy Giuliani is on the view that more than greedy CEOs, complicated and ‘burdensome’ taxes and regulations are to be blamed for outsourcing of jobs to offshore countries.Must say, a complete new angle towards outsourcing, unheard also.... Continue Reading Posted at 12:08 AM \| Permalink \| Comments
Nov24	Call center, customer care center for Hajj Pilgrims Krissy November 24, 2007 Hajj Information reports that The Ministry of Hajj has launched operation of an Arabic-English free call center for inquiries of pilgrims. The number is 8002444480. In offering such service to pilgrims, the Ministry aims to give both citizens and residentsthe... Continue Reading Posted at 11:39 PM \| Permalink \| Comments
	Madhuri Dixit interview, Aaja Nachle is more than a comeback, kids watch me on i-Phone Krissy November 24, 2007 Oh…she is here again. I hope USA does not mind. We are not outsourcing Madhuri. Dhak Dhak Madhuri Dixit has not lost a bit of mystic appeal, I realized this while watching Madhuri (ably accompanied by husband Dr. Sriram Nene)... Continue Reading Posted at 10:40 PM \| Permalink \| Comments
	Goal the movie review: Dhan dhana dhan best 4 reviews Krissy November 24, 2007 Hindustan Times: By Khalid Mohammed: Nose woes. A woman physio-therapist peers into the cavernous nostrils of an injured football player. Pause. She smiles mysteriously and announces, “Wow, you have such a delicate nose.” What a naak-a-bandi, really. That’s Dhan Dhana... Continue Reading Posted at 10:04 AM \| Permalink \| Comments
	Is Pharma sector slow mover in outsourcing? Krissy November 24, 2007 Is Pharmaceutical industry treating outsourcing with too much caution? Very recently one of my friends who pitches for pharma outsourcing contracts across Australia told me of late clients are in a fix (mostly not giant organizations) about outsourcing as contrary... Continue Reading Posted at 8:11 AM \| Permalink \| Comments
Nov22	Time for architecture and building design outsourcing Krissy November 22, 2007 According to this Hindustan Times report after accounting, pay roll, insurance transaction processing etc, architecture and design outsourcing will make headhunters busy. Snippets: The industry, report says is has been growing at am annual rate of 30%. The market... Continue Reading Posted at 12:45 PM \| Permalink \| Comments
	When outsourcing decision okays with consent from all Krissy November 22, 2007 The Shandaken Town Board wants to get rid of its billing responsibilities for the town ambulance department. Lot of parties go for outsourcing, that’s not the issue, but the strange thing here is how undisputedly the nod towards outsourcing of... Continue Reading Posted at 11:44 AM \| Permalink \| Comments
	Beyond anti-virus, new software for Philippines BPO sector Krissy November 22, 2007 A mature market opens more doors for opportunistic marketers. As Filipinos upgrade themselves from basic anti-virus to network access control (NAC), UK based Sophos unveiled their offerings. The company other than small and medium enterprises across verticals is also looking... Continue Reading Posted at 10:44 AM \| Permalink \| Comments
Nov20	Can Kenya become an ideal outsourcing destination? -1 Krissy November 20, 2007 Kenya already has become an almost perfect outsourcing spot. Kenya presently has more than 3,000 call centers, contact centers, outsourcing centers. And the country expects to get 30,000 such centers by the 2012. Now, the figure may sound a bit... Continue Reading Posted at 11:45 PM \| Permalink \| Comments
	Medical outsourcing center to open in Manila, Philippines Krissy November 20, 2007 Earlier I reported how Philippines is gung ho about this whole outsourcing concept. Read here. And how they are trying their best to go up in the value chain...from low end customer servicing to high end quality provider. And it... Continue Reading Posted at 10:01 PM \| Permalink \| Comments
	Outsourcing and call center industry growing worldwide: Avaya study Krissy November 20, 2007 Avaya in its recent research has stated that compared to $113 million in 2005 and $123 million in 2006, the world spend on call center and BPO industry will rise to $133.2 million in this year and $123 million in... Continue Reading Posted at 9:12 PM \| Permalink \| Comments
	Outsourcing holiday cards? Weirdo Krissy November 20, 2007 Read thisWith a few too many things left on her holiday to-do list last December, Katie Ashton decided to outsource her Christmas cards. "I just thought, the cards are either not going to go this year, or you should pay... Continue Reading Posted at 3:36 PM \| Permalink \| Comments
	Financial outsourcing growth hindered by lack of talents Krissy November 20, 2007 First rate statisticians or MBA Finance are hard to find. Or comes in small packages. Thinks Brian Pitman, senior advisor at financial services firm Morgan Stanley. He says, companies were increasingly turning to specialist firms to look after their finance... Continue Reading Posted at 2:35 PM \| Permalink \| Comments
	Jaguar and Land Rover bid: Tata, OneEquity, Mahindra & Mahindra in the race Krissy November 20, 2007 Three main bidders for British iconic cars Jaguar and Land Rover included One Equity (a private group owned by former Ford veteran Jacques Nasser), Tata Motors and Mahindra & Mahindra. Mahindra & Mahindra: An Indian brand lost out in the... Continue Reading Posted at 1:35 PM \| Permalink \| Comments
	Cost still primary reason behind outsourcing: Gartner Krissy November 20, 2007 Saving cost remains the most important factor behind outsourcing. The monk like business veterans may take the round table conference by storm while suggesting how and why other reasons are important, but the moot fact remains the same. Latest study... Continue Reading Posted at 12:35 PM \| Permalink \| Comments
	Unisys signs a $16.5 million deal with Debeers Krissy November 20, 2007 De Beers’ sales and marketing wing, the Diamond Trading Company (DTC), has signed a seven-year information technology outsourcing services deal with U.S.-based Unisys Corp. The deal is worth US$16.5 million. As per the deal, Unisys will manage the DTC’s data... Continue Reading Posted at 11:35 AM \| Permalink \| Comments
	Capgemini gets SKF contract for US operation Krissy November 20, 2007 News has just arrived about Capgemini's winning contract from Swedish Group SKF for its US operations. Consulting and IT services company Capgemini said it has won an extension of an outsourcing contract from Swedish group SKF for its US operations,... Continue Reading Posted at 4:38 AM \| Permalink \| Comments
	Philippines outsourcing body to develop more ICT hubs Krissy November 20, 2007 These days every country wants to join the outsourcing bandwagon and you keep reading those stories here and there. And then, for God knows what reasons, political or apolitical, the euphoria goes down with the times for lot of... Continue Reading Posted at 4:31 AM \| Permalink \| Comments
	Whats wrong with Kenya's bandwidth Krissy November 20, 2007 Unlike most of the countries where bandwidth is available via fibre optic cables, Kenya still has obsolete way of getting connected to Internet. Bandwidth in the country is accessed via satellite links. Internet via satellite links is12 times more costly... Continue Reading Posted at 3:39 AM \| Permalink \| Comments
	Philippines: Low end growing more than high end outsourcing Krissy November 20, 2007 In Philippines, more than high end outsourcing services like software development and animation, low end call center sector has experienced more growth in terms of revenue, revenue share and average monthly compensation per agent than the more established contact center... Continue Reading Posted at 2:45 AM \| Permalink \| Comments
	Outsourcing and business risks Krissy November 20, 2007 It may look hunky dory at the board meeting room, but exporting business processes (whatever core, non core) are never out of risk. Once it goes out of four walls, the possibility for risk rises. Everything from stray instances of... Continue Reading Posted at 1:45 AM \| Permalink \| Comments
Nov19	Salman Khan Katrina Kaif break up soon? Krissy November 19, 2007 The love story between Salman Khan and Katrina Kaif is not on smooth turf these days. Ego clash or simply Katrina does not want Salman's support any more, we don't know, but the equations between Salman-Katrnia certainly have changed. How... Continue Reading Posted at 10:58 PM \| Permalink \| Comments
	Rural call center in India's remote villages Krissy November 19, 2007 Gripping with issues like ever rising real estate rates, employee attrition and above all inflated wage year after year, Indian outsourcing companies are setting up centers outside of big metros. There is nothing new in this. But with Satyam's opening... Continue Reading Posted at 10:45 PM \| Permalink \| Comments
	African Outsourcing summit in Kenya Krissy November 19, 2007 Kenya will host third African Outsourcing and Contact Centre in Nairobi from November 27 to 28 informs The Standard. The conference, organized by Africa IT Exhibitions and Conferences (AITEC) together with InSync Limited, aims to provide a business networking opportunity... Continue Reading Posted at 9:42 PM \| Permalink \| Comments
	Satyam not worried of US housing slow down Krissy November 19, 2007 US economy's lumbering under the big bad housing bubble can not slowdown Satyam, one of India's biggest software services companies. While exuding much confidence Virender Aggarwal, one of the directors said, U.S. is beginning to report a good pipeline now,... Continue Reading Posted at 8:52 PM \| Permalink \| Comments
	China wants outsourcing for ecofrinedly reasons Krissy November 19, 2007 What outsourcing or service industry has to do with ecofriendliness? If I am not wrong, probably service industry compared to manufacturing evokes less pollution and thus less wasteful. Still, I feel that more than genuineness, it can be a... Continue Reading Posted at 7:47 PM \| Permalink \| Comments
	New contact center in Abu Dhabi Krissy November 19, 2007 Abu Dhabi, the second largest city of the United Arab Emirates and probably the richest city of the world got a world class contact center. I-Vision technology has launched a center in the city the other day. I-Vision currently manages... Continue Reading Posted at 6:42 PM \| Permalink \| Comments
	Rural call center in India's remote villages Krissy November 19, 2007 Gripping with issues like ever rising real estate rates, employee attrition and above all inflated wage year after year, Indian outsourcing companies are setting up centers outside of big metros. There is nothing new in this. But with Satyam's opening... Continue Reading Posted at 12:45 PM \| Permalink \| Comments
Nov17	Outsourcing and Insurance: Latest study from Datamonitor Krissy November 17, 2007 As consolidations, mergers and non accomplishments are mounting along with dog-eats-dog competition from other financial service verticals, the Insurance industry is experiencing probably its most epochal economic and competitive challenges in its history. To succeed in this ever competitive global... Continue Reading Posted at 9:42 AM \| Permalink \| Comments
	Royal & Sun Alliance signs £92m outsourcing contract with T-Systems Krissy November 17, 2007 While standardizing desktop management and IP telephony system across 21 business locations in UK, Royal & Sun Alliance (R&SA) has also inked a £92m worth IT printing operations outsourcing contract with T-Systems, Deutsche Telekom's sister wing. Reports Personneltoday.comT-Systems will run... Continue Reading Posted at 8:19 AM \| Permalink \| Comments
Nov15	Cyclone Sidr hits Bangladesh, India's West Bengal, Orissa Krissy November 15, 2007 Sidr, a cyclonic storm, described as “very severe” and "one of the biggest storms ever in South East Asia" by the weathermen is threatening to hit the West Bengal-Orissa-Bangladesh coasts near Sagar Islands on Friday morning. Indian Meteorological Department has... Continue Reading Posted at 9:30 AM \| Permalink \| Comments
Nov13	Top level reshuffle in Infosys HR Krissy November 13, 2007 Bikramjit Maitra, Infosys’ VP and head of HR, famous for initiating the company's Employee Relation Program has put in his paper. The real reason is unknown, whether it was an intra-organizational turmoil or something else, we don't know, but there... Continue Reading Posted at 9:41 AM \| Permalink \| Comments
Nov 8	Comcast to set up new call center in Plymouth Krissy November 8, 2007 It may seem like setting up a customer service call center in Massachusetts is more expensive than Bangalore or Buffalo, but Comcast management think tank feels even the escalated money spent actually worth the cause. Comcast has decided to open... Continue Reading Posted at 10:40 AM \| Permalink \| Comments
	More call centers in Caribbean Island, more jobs in Barbados Krissy November 8, 2007 Call center business is Caribbean Island is gaining momentum. May be not at the pace countries like India or Philippines, but it certainly is growing albeit slowly and steadily. In 2003, the islands have approx 500 people working in the... Continue Reading Posted at 9:46 AM \| Permalink \| Comments
	Philippines: $7.9mln Govt fund for call center training Krissy November 8, 2007 Ahh...that's a dream news for all the guys and gals who dream of getting into a call center but can not do so due to their less employability matrix. Look at this news Philippine President Gloria Macapagal-Arroyo has ordered the... Continue Reading Posted at 5:46 AM \| Permalink \| Comments
	Outsourcing makes building brands easier Krissy November 8, 2007 I am sure they are talking about positive brand building. Sure they are. However, on some occasions some heavy duty brands from US and UK actually reversed the outsourcing services and get them back at their home ground. There are... Continue Reading Posted at 4:19 AM \| Permalink \| Comments
	On 10th anniversary Genpact named top outsourcing vendor Krissy November 8, 2007 Genpact (NYSE:G)has completed 10 years of service. The GE wing which began its service way back in 1997 in a 30*30 ft office space now has grown to become $613 million organization having presence in nine countries. Genpact now serving... Continue Reading Posted at 2:58 AM \| Permalink \| Comments
	HP to get rid of digital camera manufacturing Krissy November 8, 2007 Hewlett-Packard (HP) does want to be associated with manufacturing of digital camera anymore. It informed media that to focus on its next phase of Print strategy (they call it Print 2.0) it wants to get out of digital camera manufacturing.... Continue Reading Posted at 12:10 AM \| Permalink \| Comments
Nov 7	Om Shanti Om movie review, hamming continues Krissy November 7, 2007 The Business Angle The business process is pretty simple here. Shahrukh and Farha keeping rural and multiplex+NRI viewers in mind have dished out Om Shanti Om (OSO), so you have the ingredients served in equal proportions throughout the movie. The movie... Continue Reading Posted at 10:10 PM \| Permalink \| Comments
Nov 6	Royal & SunAlliance outsourcing £92m of UK IT work to T-Systems Krissy November 6, 2007 One of the top UK insurers Royal & SunAlliance has signed a 10 year outsourcing deal with T-Systems. Royal & SunAlliance will outsource its print and IT operations to this Deutsche Telekom unit T-Systems. T-Systems will take care of... Continue Reading Posted at 5:30 AM \| Permalink \| Comments
	Daimler Financial Services selects EDS for managing IT environment Krissy November 6, 2007 Electronic Data Systems Corp. (EDS) world's second largest technology services company and Germany based financial service organization Daimler Financial Services Americas have signed a three-year outsourcing agreement where EDS will manage the financial service company’s entire information technology gamut. Texas-based... Continue Reading Posted at 3:57 AM \| Permalink \| Comments
	Infosys eying Legal Process Outsourcing (LPO) deals Krissy November 6, 2007 Post Rupee appreciation against Dollar and not so favorable last quarter result Infosys is getting its act ready to enter Legal Process Outsourcing (LPO) sector. LPO in India is mostly dominated by small and some medium scale law companies and... Continue Reading Posted at 12:04 AM \| Permalink \| Comments
Nov 5	Russel Crowe to buy IPL-Indian Premier League Franchise Krissy November 5, 2007 Oscar-winning Hollywood star Russell Crowe, owner of South Sydney Rugby League Club will outsource a franchise in the recently launched Indian Premier League Cricket Competition (IPL). An unorthodox sports investment, many feel, South plans to get in superstars like Brett... Continue Reading Posted at 11:41 PM \| Permalink \| Comments
	Africa states eager to join outsourcing boat Krissy November 5, 2007 Outsourcing is reaching Africa. Africa, has become a new outsourcing frontier. More than increased employment and additional revenue, Africa while embracing outsourcing can have many positive spin offs. English is strong in Africa, talent pool is cheap, political supports are... Continue Reading Posted at 2:54 AM \| Permalink \| Comments
	Thomas Cook and Accenture sign £192 million outsourcing contract Krissy November 5, 2007 Following its merger with MyTravel, travel agency Thomas Cook has inked a 10 year long outsourcing contract with Accenture. For Thomas Cook, Accenture will manage SAP system plus the network services. The deal covers business processes, infrastructure, management of application... Continue Reading Posted at 1:49 AM \| Permalink \| Comments

« October 2007 | Main | December 2007 »

Nov30	JK Tyre outsourcing to China Krissy November 30, 2007 Know More: Manufacturing China manufacturing, J K Tyre JK Tyres, a tyre manufacturer from India plans to outsource some operations to Chinese manufacturers. Hindu Business Line reports that the company, is already having outsourcing contracts with five or six Chinese partners and as per the plan JK brand intends to increase its outsourcing activity in China by another 10 per cent. This policy is a conscious effort from the group to expand in Chinese and other Asian markets. Quoting JK Tyre vice chairman and managing director Raghupati Singhania, “We are looking at strategic partners in South East Asia or China to serve the local market in those countries as well as overseas markets. Though the China business is miniscule currently, we are looking to expand it.”. To get News, views, analysis, joke, humor, even bitching of outsourcing world Subscribe Here Posted at 3:52 AM \| Permalink \| Comments
Nov30	China top country in outsourcing by 2011: Study Krissy November 30, 2007 As Dollar is falling and demand for outsourcing talent is rising all over the world, lot of set dynamics have changed. And in result the so called champions in outsourcing are no longer an automatic choice in the game (read:... Continue Reading Posted at 3:09 AM \| Permalink \| Comments
Nov29	Top and best ten outsourcing cities of China Krissy November 29, 2007 The Chinese government has designated top ten (10) cities as future software and outsourcing centers while giving many incentives and tax sops to global (near shore) firms plus local suppliers to establish their next centers. The list of top ten... Continue Reading Posted at 10:24 PM \| Permalink \| Comments
	Wegener inks an IT outsourcing deal with Imtech Krissy November 29, 2007 Publishing company Wegener NV has informed that it has signed an outsourcing deal with Imtech NV. Financial detail of the deal is not disclosed. As per the deal Wegener would transfer the maintenance of its all-IP telecommunications system, including the... Continue Reading Posted at 9:52 PM \| Permalink \| Comments
	Private equity firms making a beeline after pharma outsourcing companies Krissy November 29, 2007 Small and medium sized pharmaceutical companies focused on outsourcing domain seem to be enjoying the attention from slew of private equity players. Firms like ICICI Venture, Sequoia Capital, Citi Venture Group have all invested their money in the pharmaceutical ventures... Continue Reading Posted at 9:02 PM \| Permalink \| Comments
	Telephonic or phone interview basics-Part 1 Krissy November 29, 2007 Since call center is a labor intensive industry, HR managers before inviting the candidate onto the campus try to figure out whether the candidate’s skills matches up to the profile or not. Telephonic interview is also a useful tool to... Continue Reading Posted at 5:14 PM \| Permalink \| Comments
	7 outsourcing benefits, mutual realtionship and survival mantra Krissy November 29, 2007 The success of outsourcing to a large extent depends on mutual relationship, where both the parties flourish owing to each other. The long term accomplishment of an outsourcing deal depends on mutual satisfaction. The benefits include: Business process... Continue Reading Posted at 9:55 AM \| Permalink \| Comments
	Top and best outsourcing cities of the world Krissy November 29, 2007 Cyber Media’s Global Services Survey has identified top 50 global 'emerging outsourcing and IT services destinations'. According to the survey, these are the qualities that a outsourcer looks at before closing a deal. They are: Process maturityAvailability of relevant... Continue Reading Posted at 9:18 AM \| Permalink \| Comments
	Outsourcing and brand management Krissy November 29, 2007 Public Relation agencies for companies that outsource in varied levels find it difficult to manage the brand for their clients. Why it's challenging to maintain outsourcer’s brand image? Broadly because the third party or the service providers can provide inconsistent... Continue Reading Posted at 3:55 AM \| Permalink \| Comments
	Half a minute guide to outsourcing Krissy November 29, 2007 Well, we go and on and on on outsourcing, business writers analyze this and that about outsourcing with pie chart, graph and what not. This little article on outsourcing, which claims to be your 30 second guide to outsourcing, tells... Continue Reading Posted at 2:55 AM \| Permalink \| Comments
	Google effect, Verizon to open up network access to any phone application Krissy November 29, 2007 Verizon (NYSE: VZ) wireless informed yesterday that it would unveil its network to any phone or software application by 2008. Many feel Verizon had to give in to the pressure created mainly by Google Inc. (Nasdaq: GOOG) for more open... Continue Reading Posted at 2:39 AM \| Permalink \| Comments
	Beckham not happy over his kids picking up US accent Krissy November 29, 2007 Football star and media darling David Beckham is visibly upset over his children picking up an American accent. Beks presently living in United States and is playing for LA Galaxy. Quite miffed at his kids’ US accent Becks said, “They... Continue Reading Posted at 2:04 AM \| Permalink \| Comments
Nov28	Paris Hilton to save drunken elephants in India? NO Krissy November 28, 2007 When you don’t have enough celebrities, its better you ‘outsource’ some really really really really really simple celebrity like Paris Hilton for the cause. Paris Hilton has launched a campaign to save Indian elephants addicted to alcohol. Well, the... Continue Reading Posted at 9:41 PM \| Permalink \| Comments
	Aaja Nachle story, synopsis, lyrics Krissy November 28, 2007 After nearly a decade, an unexpected phone call shakes Dia (Madhuri Dixit) out of her dance rehearsal in New York. Makarand (Darshan Zariwala), her teacher, her guru, is dying and she must return to Shamli town. The town where she... Continue Reading Posted at 8:49 PM \| Permalink \| Comments
	More Aaja Nachle Madhuri Dixit Interview. pictures, videos Krissy November 28, 2007 Continue Reading Posted at 8:32 PM \| Permalink \| Comments
	Google stock, $600, $666, $900? Google cares for environment Krissy November 28, 2007 Banc of America Securities have stated that Google is going to report a “strong” result in the fourth quarter. There are some who are calling Google’s rise as evil, its rise to $666 has been described as evil. Here ... Continue Reading Posted at 1:10 PM \| Permalink \| Comments
	What you should not ask/show in an interview? Krissy November 28, 2007 Here lies some interview questions you should not ask (it’s not mandatory; things may change from time to time) or should not show much interest about. Do not show you are big time money minded. Do not show much... Continue Reading Posted at 12:56 PM \| Permalink \| Comments
	What happens in first call center interview? Krissy November 28, 2007 Let’s be positive. The first interview for a call center job is a basic indication that the company personnels you are meeting with are interested in considering you as their potential new employee. So, it’s important before the interview you... Continue Reading Posted at 11:53 AM \| Permalink \| Comments
	Video interview: Are you prepared? Krissy November 28, 2007 The other day one of my very close friends told me about video interviewing. The firm, a call center management consulting organization wanted to recruit a senior level management guy and thus called up my friend. The phone interview went... Continue Reading Posted at 10:46 AM \| Permalink \| Comments
	Prudential outsourcing jobs to Capita? Will everyone affected get a fair chance? Krissy November 28, 2007 Prudential, UK’s second largest insurer has signed an outsourcing agreement with Capita. As per the deal, 3000 jobs in UK and 1,250 in India would be transferred to Capita PLC, The announcement came after eight month review done by Prudential... Continue Reading Posted at 8:20 AM \| Permalink \| Comments
	Internal IT leadership key to outsourcing success Krissy November 28, 2007 Why clients lose control of the outsourcing project? Three reasons: Lack of Internal IT leadership Poor business sourcing strategiesInadequate relationship building Failure to provide the right internal resources and skills LogicaCMG in its latest whitepaper ‘Building Core Retained Capabilities’... Continue Reading Posted at 7:30 AM \| Permalink \| Comments
	Good communication key for outsourcing success Krissy November 28, 2007 Well, communication has always played the most important role in every business deals. Same with outsourcing, to make an outsourcing case successful a clear and effective (flawless) communication between a business and its BPO/IT outsourcing partner is very important. You... Continue Reading Posted at 6:41 AM \| Permalink \| Comments
	Outsourcing food production: Multiple brands, single supplier/manufacturer Krissy November 28, 2007 More and more food brands are concentrating more on packaging and marketing aspect and paying vendors to supply the food that we get t eat everyday. The irony is, even if you hate one brand and picks another from the... Continue Reading Posted at 5:52 AM \| Permalink \| Comments
	Outsourcing investment management Krissy November 28, 2007 Can investment management be outsourced? The most obvious benefit off course is the opportunity it delivers in terms of lower costs, greater efficiencies and freed up resources. Another advantage would be its constructive effect on investment management decision making. I... Continue Reading Posted at 4:52 AM \| Permalink \| Comments
	Star Media Group to close Truro call center Krissy November 28, 2007 Star Media Group has formally announced the closure of its Truro call center from January 18. The reason? The call center has been outformed by its competitor and it no longer remains profitable for the management. Sandy MacLeod, vice-president of... Continue Reading Posted at 3:52 AM \| Permalink \| Comments
	Outsourcing and healthcare industry Krissy November 28, 2007 Like all other business segments, outsourcing has also made its way to the healthcare industry. Healthcare companies over the years have been outsourcing functions like environmental services, nutrition services, information technology, clinical functions etc. Medical transcription has already become a... Continue Reading Posted at 2:52 AM \| Permalink \| Comments
	The trend called outsourcing Krissy November 28, 2007 Outsourcing, the trend may be new, but the activity is as old as barter system. The services for which outsourcing is done has been in existence since the very first day of commerce in this world. There are organizations,... Continue Reading Posted at 1:52 AM \| Permalink \| Comments
	Hospital Outsourcing Trends in Clinical Services Krissy November 28, 2007 Outsourcing of clinical services can act as a great boon for hospitals. By leveraging outsourcing practices, hospitals can venture into newer advanced areas, can save costs and reduce everyday administrative hassles to large extent. But not always outsourcing strategy comes... Continue Reading Posted at 12:49 AM \| Permalink \| Comments
Nov27	Outsourcing: Who, what, when, why, where… Krissy November 27, 2007 A super nice article published here in the Age where it describes 5Ws of outsourcing (who, where, when, why, where) Who in Outsourcing? Outsourcing is now an estimated $386 billion-a-year global phenomenon. It's not just Western companies outsourcing... Continue Reading Posted at 9:57 PM \| Permalink \| Comments
	34 ideas to get back to telecallers... Krissy November 27, 2007 A wonderful list is published in insidecrm where they talk about how to smack down those irritating telemarketers in 34 ‘clever, effective and hilarious’ ways. Though there is a ban on making cold calls and Federal Trade Commission has just... Continue Reading Posted at 8:54 PM \| Permalink \| Comments
	Colleges outsourcing email services to Gmail, MS Live, Yahoo Mail Krissy November 27, 2007 Andy Guess writes in his article at Inside Higher Ed about this newest trend of colleges outsourcing their email services to the likes of Google, Microsoft, Yahoo etc. A small function like email outsourcing can create a lot of changes... Continue Reading Posted at 8:20 PM \| Permalink \| Comments
	Shahrukh Khan and MS Dhoni together for Videocon ad Krissy November 27, 2007 Shahrukh Khan and Mahendra Singh Dhoni will swap their respective roles for the Videocon advertisement. Shah Rukh Khan and MS Dhoni will first time appearing for a commercial. Videocon Shahrukh Dhoni ad: The story In the Videocon advertisement SRK is... Continue Reading Posted at 7:09 PM \| Permalink \| Comments
	Palmerston North call center jobs go to Philippines Krissy November 27, 2007 A Yellow Pages group in Palmerston North has decided to outsource 110 jobs to Philippines. What it means, 110 agents will lose their jobs at Palmerston North center. The agents used to answer telephone directory enquiries. Teletech, which has... Continue Reading Posted at 9:54 AM \| Permalink \| Comments
	IT outsourcing brings focus in business Krissy November 27, 2007 QPC is a company that helps companies across verticals spruce up their business performance by outsourcing customer relationship processes. Now QPC, is highlighting the benefits that company can yield from outsourcing tasks which are not core functions or services that... Continue Reading Posted at 8:54 AM \| Permalink \| Comments
Nov26	ShahRukh’s house Mannat: More pictures- 12 EXCLUSIVE photos Krissy November 26, 2007 Wow...isnt it simply wonderful. What a beautiful house. Just by the sea, in the heart of Mumbai city happily lives the superstar, King Khan, Shah Rukh Khan with his wife Gauri and son Arya and daughter Suhana. ... Continue Reading Posted at 11:55 PM \| Permalink \| Comments
	Shahrukh Khan’s House Mannat: 7 Exclusive images Krissy November 26, 2007 I got these exclusive Shahrukh Khan's bunglow's pictures and images from OurBollywood. Aren't these pictures wonderful. Here's is this man, The great Shah Rukh Khan who has achived so mcuh in life with God's blessings and his hardowork. Now he... Continue Reading Posted at 10:53 PM \| Permalink \| Comments
	Cyber Monday best deal sites going bang bang, Cyberspace Monday on track for record sales Krissy November 26, 2007 What is Cyber Monday? In the United States of America, the traditional shopping season begins with Black Friday, the day after Thanksgiving. Way from brick and mortar, the online shopping season starts on Cyber Monday. Cyber Monday, the day... Continue Reading Posted at 9:38 PM \| Permalink \| Comments
	Call centers in Africa are making their point...fast Krissy November 26, 2007 Africa is turning out to be another outsourcing destination after South East Asian developing countries. A Datamonitor report has stated that North Africa is becoming a favorite outsourcing spot for French language customer servicing. Western European and North America firms... Continue Reading Posted at 7:17 PM \| Permalink \| Comments
	India vs, Philippines in Call center & outsourcing Krissy November 26, 2007 India is the reigning queen in the outsourcing world, be it BPO, call center, or software application, KPO, LPO, India has over the years (to be specific in the last eight ten years) has created a niche for itself. There... Continue Reading Posted at 6:16 PM \| Permalink \| Comments
	Hollywood outsourcing legal work to Mysore, India Krissy November 26, 2007 Hollywood is finding its place in India’s sandal flavored city Mysore. No, they are not placing the palaces as the backdrop for Hollywood movies, actually Hollywood is outsourcing legal work to south Indian city. Production house, 20th Century Fox,... Continue Reading Posted at 5:12 PM \| Permalink \| Comments
	Future of Indian BPO comes from smaller towns Krissy November 26, 2007 Attrition rate in India is high but not as high as US and UK. But it seems Indian call centers are finding ways out to deal with this comparatively new syndrome. And contrary to the myth, more than entry level... Continue Reading Posted at 4:15 PM \| Permalink \| Comments
	Mike Shove new executive for CSC’s Asia operation Krissy November 26, 2007 To strengthen its Asia operation Computer Sciences Corporation (CSC), one of the leading global information technologies (IT) services providers has announced Mike Shove’s name as the president of CSC’s Asia Group. He is presently serving as the president of CSC’s... Continue Reading Posted at 3:14 PM \| Permalink \| Comments
	Call centers in Philippines, outsourcing at its best Krissy November 26, 2007 The outsourcing boom in Philippines along with the real estate also has changed newspaper space to the core. Here, the top newspapers are flooded with call center recruitment ads. There are classifieds, quarter page, half page and even full page... Continue Reading Posted at 2:16 PM \| Permalink \| Comments
	Top Ten (10) call center tech tools Krissy November 26, 2007 When we see the images of gigantic huge call centers’ inside, so many people working attaching a head set we wonder what technology tools these people are using. How do they connect to the rest of the world, how this... Continue Reading Posted at 1:14 PM \| Permalink \| Comments
	Top and worst ten list of offshore outsourcing Krissy November 26, 2007 The list of top ten list of offshore outsourcing is a bit old but bang on target and will remain a source of reading for all serious outsourcing students. We keep on reading about outsourcing risks on many places, this... Continue Reading Posted at 12:16 PM \| Permalink \| Comments
	HCL ranked top in Infra outsourcing by Black Book of Outsourcing Krissy November 26, 2007 Brown-Wilson Group for The Black Book of Outsourcing has adjudged HCL Technologies as the No. 1 infrastructure outsourcing vendor in the world. 276 organizations from across the world were short listed for the survey. Not much surprisingly, the five slots... Continue Reading Posted at 11:15 AM \| Permalink \| Comments
	EXL to open a call center in Philippines Krissy November 26, 2007 Indian BPO biggie EXL Service Holdings is going to open up an 800 seat call center in the Philippines. The call center will operational from April 2008. The call center will handle functions like finance and accounting transactions along with... Continue Reading Posted at 10:34 AM \| Permalink \| Comments
	Capgemini to double employee strength in India by 2010 Krissy November 26, 2007 If you think appreciation of rupee is actually slowing down the software companies based out of India, well, you have to think again. Indian division of Capgemini, a French, consulting, technology and outsourcing company said it plans to take Indian... Continue Reading Posted at 9:04 AM \| Permalink \| Comments
	EXL on acquisition spree in Eastern Europe Krissy November 26, 2007 While strengthening its position in the domestic market, ExlService Holdings Inc. is also considering multimillion dollar acquisition deals in Eastern Europe. Rohit Kapoor, co-founder and chief operating officer, ExlService, told IANS, “We are looking at Eastern Europe, which is primarily... Continue Reading Posted at 8:03 AM \| Permalink \| Comments
	How outsourcing creating new employment opportunities in South Africa Krissy November 26, 2007 There is a new euphoria that can be prevalent in South Africa. More than 600,000 students after passing this year’s Matric exam will hit the road and seek their career in the burgeoning BPO industry. The government is also helping... Continue Reading Posted at 7:02 AM \| Permalink \| Comments
	Prudential will outsource jobs to UK group Capita Krissy November 26, 2007 Insurance heavyweight Prudential will outsource approximately 1000 jobs from its main Scottish operation to UK group Capita. Prudential is believed to be seriously considering an outsourcing contract for 3000 life and pensions administration roles as its plans to save total... Continue Reading Posted at 6:03 AM \| Permalink \| Comments
	Her Majesty's Revenue and Customs (HMRC) outsourcing security and email functions Krissy November 26, 2007 There are reports that Her Majesty's Revenue and Customs (HMRC) will outsource security and internal email functions at 11 of its most secured offices. Many feel the step has been taken amidst fears of security concerns. It has already outsourced... Continue Reading Posted at 5:02 AM \| Permalink \| Comments
	Headstrong to expand in India Krissy November 26, 2007 US-based mid-sized firm Headstrong Corp., (technology consulting and services firm) already has established couple of offshore development centers in India. Now excited with the result the management has decided to add another back-office support, high-end analytic business process and infrastructure... Continue Reading Posted at 4:00 AM \| Permalink \| Comments
	Indian biggies overlooked India market, global ones benefited Krissy November 26, 2007 In a bid woo North American and European clients, Indian IT companies have not really given much attention to the burgeoning domestic market. In stead, its IBM, HP, and Accenture got away with some vary juicy deals over the... Continue Reading Posted at 2:40 AM \| Permalink \| Comments
	Legal & General to outsource IT functions, 120 jobs gone Krissy November 26, 2007 There are fears that Legal & General, a financial company will chuck off 120 jobs as it has decided to outsource part of its in-house IT functions The employees of the said department have been informed by the management that... Continue Reading Posted at 1:40 AM \| Permalink \| Comments
Nov25	Outsourcing holiday shopping Krissy November 25, 2007 Is the very word outsourcing getting a broader meaning these days? Not sure, but surely linguistic experts will have a better say on this. In the recent past, on various medium we keep getting reference of this word in so... Continue Reading Posted at 11:49 PM \| Permalink \| Comments
	TCS: An interview with Girija Pande Krissy November 25, 2007 Over the last one year we have seen TCS going from strength to strength. It has signed biggest ever deal with Nielsen, and very recently has appointed 100,001th employee. The team TCS is excited. And the reflection is clearly visible... Continue Reading Posted at 10:07 PM \| Permalink \| Comments
	India Legal Process Outsourcing (LPO) industry: A snapshot Krissy November 25, 2007 The US$146 million worth legal services outsourcing industry in India has been growing by leaps and bounds. When KPO verticals like media services, publishing, and analytics services are clocking a healthy 30% to 35% rate per annum, legal process outsourcing... Continue Reading Posted at 9:09 PM \| Permalink \| Comments
	India KPO industry facing talent crunch big time Krissy November 25, 2007 There are reports and predictions on India’s uprising in outsourcing arena from all the big research and survey and consulting companies of the world but the rosy expectations may not be able to touch the numbers due to dearth of... Continue Reading Posted at 8:06 PM \| Permalink \| Comments
	Silicon Valley VCs keen to invest in non-IT start ups Krissy November 25, 2007 Rupee appreciation against US dollar and India’s booming domestic market along with some sort of stagnancy in the IT-BPO market led the bunch of Silicon Valley venture capitalists to invest in areas like specialty retail, financial services, media & entertainment... Continue Reading Posted at 6:55 PM \| Permalink \| Comments
	Indian BPOs facing stiff competition from retail, telecom, real estate Krissy November 25, 2007 Once viewed upon as lunch pad for lucrative career outsourcing industry in India (call center, KPO, LPO, contact centers etc.) are facing stiff competition from sectors like retail, manufacturing, telecom, real estate etc. The attrition rate for the industry in... Continue Reading Posted at 5:45 PM \| Permalink \| Comments
	German Army to outsource $7.40bn logistics work Krissy November 25, 2007 German weekly Welt am Sonntag reports up to $7.40 billion (€5 billion) worth of logistic work will be outsourced to domestic providers from German army. The announcement will be made tomorrow and possibly will be effective from the summer of... Continue Reading Posted at 4:56 PM \| Permalink \| Comments
	Personal outsourcing will make revenue of $2 billion a year Krissy November 25, 2007 Would you like to outsource your life? Ha…it may sound weird, but the numbers are certainly not weird. An Evalueserve report states that personal outsourcing segment generates cool $250 million dollar in a year in revenue and believe it or... Continue Reading Posted at 3:56 PM \| Permalink \| Comments
	Indian Sourcing Summit 2008 (ISS) to be held in Bangalore Krissy November 25, 2007 The Hindu reports, The Indian Institute of Management, Bangalore, in collaboration with the international network of the Supply Management Institute (SMI) will host a conference with participants from leading companies, industrial giants and academicians from India, China, Europe and U.S.,... Continue Reading Posted at 2:56 PM \| Permalink \| Comments
	All made in China communication and broadcast satellites by 2010 Krissy November 25, 2007 The Register reports, The People's Republic of China will replace all its imported communications and broadcast satellites with Chinese-made ones by 2010, according to the chief of the country's National Space Administration. AFP reports that Sun Laiyan - PRC space... Continue Reading Posted at 1:56 PM \| Permalink \| Comments
	Thai Airways International to outsource cargo services Krissy November 25, 2007 Thai Airways International's plan to contract out sales of other cargo services in several overseas markets including parts of Europe has raised concerns of whether the move is right decision for the carrier on the long run. Thai Airways International... Continue Reading Posted at 12:55 PM \| Permalink \| Comments
	Outsourcing saves money only in first year, not later Krissy November 25, 2007 Hmm…Gartner analyst Linda Cohen is of the opinion that outsourcing exercise after the very first year does not yield any benefit for the clients. Vnunet writes, One occurrence of how a business fails to cut costs from an outsourcing relationship... Continue Reading Posted at 11:55 AM \| Permalink \| Comments
	Credit Card fraud, call center employee arrested Krissy November 25, 2007 After India and Philippines, this latest credit card fraud comes from Wales. After the customer alleged that her credit card details were stolen, A Tesco Direct call center employee has been arrested. The TESCO spokesman told media the incident in... Continue Reading Posted at 10:55 AM \| Permalink \| Comments
	Mphasis opens call center for Idea Cellular in Indore Krissy November 25, 2007 Business process outsourcing (BPO) firm MphasiS have announced the launch of a new call center outsourcing facility in Indore, jointly with Idea Cellular. The call center will give services to Idea Cellular exclusively. After Indore, this one is fifth BPO... Continue Reading Posted at 9:55 AM \| Permalink \| Comments
	Should call centers/contact centers embrace VoIP? Krissy November 25, 2007 Why a call center should resort to VoIP solutions. The answer lies here With convergence of voice, video and data networks, there is a significant reduction of costs as well as increase in corporate agility. Regional calling charges are... Continue Reading Posted at 8:55 AM \| Permalink \| Comments
	Call center supervisors are fake? Yes, a lot of times Krissy November 25, 2007 You called up a customer service center and dissatisfied for whatever reasons, you have asked the customer rep to pass on the line to the supervisor. The fact is most of the times, they don’t pass the line to supervisors,... Continue Reading Posted at 7:55 AM \| Permalink \| Comments
	Teleperformance acquires Hispanic Teleservices Corp Krissy November 25, 2007 Paris based Teleperformance has acquired Hispanic Teleservices Corp from the Carlyle Group for an undisclosed sum. The Caryle Group has acquired the Hispanic Teleservices Group in 2005 for $134 million through Mexican investment fund, Carlyle Mexico Partners. Teleperformance’s headquarters are... Continue Reading Posted at 6:55 AM \| Permalink \| Comments
	Outsourcing occurs due to burdensome taxes and regulations Krissy November 25, 2007 Republican presidential hopeful Rudy Giuliani is on the view that more than greedy CEOs, complicated and ‘burdensome’ taxes and regulations are to be blamed for outsourcing of jobs to offshore countries.Must say, a complete new angle towards outsourcing, unheard also.... Continue Reading Posted at 12:08 AM \| Permalink \| Comments
Nov24	Call center, customer care center for Hajj Pilgrims Krissy November 24, 2007 Hajj Information reports that The Ministry of Hajj has launched operation of an Arabic-English free call center for inquiries of pilgrims. The number is 8002444480. In offering such service to pilgrims, the Ministry aims to give both citizens and residentsthe... Continue Reading Posted at 11:39 PM \| Permalink \| Comments
	Madhuri Dixit interview, Aaja Nachle is more than a comeback, kids watch me on i-Phone Krissy November 24, 2007 Oh…she is here again. I hope USA does not mind. We are not outsourcing Madhuri. Dhak Dhak Madhuri Dixit has not lost a bit of mystic appeal, I realized this while watching Madhuri (ably accompanied by husband Dr. Sriram Nene)... Continue Reading Posted at 10:40 PM \| Permalink \| Comments
	Goal the movie review: Dhan dhana dhan best 4 reviews Krissy November 24, 2007 Hindustan Times: By Khalid Mohammed: Nose woes. A woman physio-therapist peers into the cavernous nostrils of an injured football player. Pause. She smiles mysteriously and announces, “Wow, you have such a delicate nose.” What a naak-a-bandi, really. That’s Dhan Dhana... Continue Reading Posted at 10:04 AM \| Permalink \| Comments
	Is Pharma sector slow mover in outsourcing? Krissy November 24, 2007 Is Pharmaceutical industry treating outsourcing with too much caution? Very recently one of my friends who pitches for pharma outsourcing contracts across Australia told me of late clients are in a fix (mostly not giant organizations) about outsourcing as contrary... Continue Reading Posted at 8:11 AM \| Permalink \| Comments
Nov22	Time for architecture and building design outsourcing Krissy November 22, 2007 According to this Hindustan Times report after accounting, pay roll, insurance transaction processing etc, architecture and design outsourcing will make headhunters busy. Snippets: The industry, report says is has been growing at am annual rate of 30%. The market... Continue Reading Posted at 12:45 PM \| Permalink \| Comments
	When outsourcing decision okays with consent from all Krissy November 22, 2007 The Shandaken Town Board wants to get rid of its billing responsibilities for the town ambulance department. Lot of parties go for outsourcing, that’s not the issue, but the strange thing here is how undisputedly the nod towards outsourcing of... Continue Reading Posted at 11:44 AM \| Permalink \| Comments
	Beyond anti-virus, new software for Philippines BPO sector Krissy November 22, 2007 A mature market opens more doors for opportunistic marketers. As Filipinos upgrade themselves from basic anti-virus to network access control (NAC), UK based Sophos unveiled their offerings. The company other than small and medium enterprises across verticals is also looking... Continue Reading Posted at 10:44 AM \| Permalink \| Comments
Nov20	Can Kenya become an ideal outsourcing destination? -1 Krissy November 20, 2007 Kenya already has become an almost perfect outsourcing spot. Kenya presently has more than 3,000 call centers, contact centers, outsourcing centers. And the country expects to get 30,000 such centers by the 2012. Now, the figure may sound a bit... Continue Reading Posted at 11:45 PM \| Permalink \| Comments
	Medical outsourcing center to open in Manila, Philippines Krissy November 20, 2007 Earlier I reported how Philippines is gung ho about this whole outsourcing concept. Read here. And how they are trying their best to go up in the value chain...from low end customer servicing to high end quality provider. And it... Continue Reading Posted at 10:01 PM \| Permalink \| Comments
	Outsourcing and call center industry growing worldwide: Avaya study Krissy November 20, 2007 Avaya in its recent research has stated that compared to $113 million in 2005 and $123 million in 2006, the world spend on call center and BPO industry will rise to $133.2 million in this year and $123 million in... Continue Reading Posted at 9:12 PM \| Permalink \| Comments
	Outsourcing holiday cards? Weirdo Krissy November 20, 2007 Read thisWith a few too many things left on her holiday to-do list last December, Katie Ashton decided to outsource her Christmas cards. "I just thought, the cards are either not going to go this year, or you should pay... Continue Reading Posted at 3:36 PM \| Permalink \| Comments
	Financial outsourcing growth hindered by lack of talents Krissy November 20, 2007 First rate statisticians or MBA Finance are hard to find. Or comes in small packages. Thinks Brian Pitman, senior advisor at financial services firm Morgan Stanley. He says, companies were increasingly turning to specialist firms to look after their finance... Continue Reading Posted at 2:35 PM \| Permalink \| Comments
	Jaguar and Land Rover bid: Tata, OneEquity, Mahindra & Mahindra in the race Krissy November 20, 2007 Three main bidders for British iconic cars Jaguar and Land Rover included One Equity (a private group owned by former Ford veteran Jacques Nasser), Tata Motors and Mahindra & Mahindra. Mahindra & Mahindra: An Indian brand lost out in the... Continue Reading Posted at 1:35 PM \| Permalink \| Comments
	Cost still primary reason behind outsourcing: Gartner Krissy November 20, 2007 Saving cost remains the most important factor behind outsourcing. The monk like business veterans may take the round table conference by storm while suggesting how and why other reasons are important, but the moot fact remains the same. Latest study... Continue Reading Posted at 12:35 PM \| Permalink \| Comments
	Unisys signs a $16.5 million deal with Debeers Krissy November 20, 2007 De Beers’ sales and marketing wing, the Diamond Trading Company (DTC), has signed a seven-year information technology outsourcing services deal with U.S.-based Unisys Corp. The deal is worth US$16.5 million. As per the deal, Unisys will manage the DTC’s data... Continue Reading Posted at 11:35 AM \| Permalink \| Comments
	Capgemini gets SKF contract for US operation Krissy November 20, 2007 News has just arrived about Capgemini's winning contract from Swedish Group SKF for its US operations. Consulting and IT services company Capgemini said it has won an extension of an outsourcing contract from Swedish group SKF for its US operations,... Continue Reading Posted at 4:38 AM \| Permalink \| Comments
	Philippines outsourcing body to develop more ICT hubs Krissy November 20, 2007 These days every country wants to join the outsourcing bandwagon and you keep reading those stories here and there. And then, for God knows what reasons, political or apolitical, the euphoria goes down with the times for lot of... Continue Reading Posted at 4:31 AM \| Permalink \| Comments
	Whats wrong with Kenya's bandwidth Krissy November 20, 2007 Unlike most of the countries where bandwidth is available via fibre optic cables, Kenya still has obsolete way of getting connected to Internet. Bandwidth in the country is accessed via satellite links. Internet via satellite links is12 times more costly... Continue Reading Posted at 3:39 AM \| Permalink \| Comments
	Philippines: Low end growing more than high end outsourcing Krissy November 20, 2007 In Philippines, more than high end outsourcing services like software development and animation, low end call center sector has experienced more growth in terms of revenue, revenue share and average monthly compensation per agent than the more established contact center... Continue Reading Posted at 2:45 AM \| Permalink \| Comments
	Outsourcing and business risks Krissy November 20, 2007 It may look hunky dory at the board meeting room, but exporting business processes (whatever core, non core) are never out of risk. Once it goes out of four walls, the possibility for risk rises. Everything from stray instances of... Continue Reading Posted at 1:45 AM \| Permalink \| Comments
Nov19	Salman Khan Katrina Kaif break up soon? Krissy November 19, 2007 The love story between Salman Khan and Katrina Kaif is not on smooth turf these days. Ego clash or simply Katrina does not want Salman's support any more, we don't know, but the equations between Salman-Katrnia certainly have changed. How... Continue Reading Posted at 10:58 PM \| Permalink \| Comments
	Rural call center in India's remote villages Krissy November 19, 2007 Gripping with issues like ever rising real estate rates, employee attrition and above all inflated wage year after year, Indian outsourcing companies are setting up centers outside of big metros. There is nothing new in this. But with Satyam's opening... Continue Reading Posted at 10:45 PM \| Permalink \| Comments
	African Outsourcing summit in Kenya Krissy November 19, 2007 Kenya will host third African Outsourcing and Contact Centre in Nairobi from November 27 to 28 informs The Standard. The conference, organized by Africa IT Exhibitions and Conferences (AITEC) together with InSync Limited, aims to provide a business networking opportunity... Continue Reading Posted at 9:42 PM \| Permalink \| Comments
	Satyam not worried of US housing slow down Krissy November 19, 2007 US economy's lumbering under the big bad housing bubble can not slowdown Satyam, one of India's biggest software services companies. While exuding much confidence Virender Aggarwal, one of the directors said, U.S. is beginning to report a good pipeline now,... Continue Reading Posted at 8:52 PM \| Permalink \| Comments
	China wants outsourcing for ecofrinedly reasons Krissy November 19, 2007 What outsourcing or service industry has to do with ecofriendliness? If I am not wrong, probably service industry compared to manufacturing evokes less pollution and thus less wasteful. Still, I feel that more than genuineness, it can be a... Continue Reading Posted at 7:47 PM \| Permalink \| Comments
	New contact center in Abu Dhabi Krissy November 19, 2007 Abu Dhabi, the second largest city of the United Arab Emirates and probably the richest city of the world got a world class contact center. I-Vision technology has launched a center in the city the other day. I-Vision currently manages... Continue Reading Posted at 6:42 PM \| Permalink \| Comments
	Rural call center in India's remote villages Krissy November 19, 2007 Gripping with issues like ever rising real estate rates, employee attrition and above all inflated wage year after year, Indian outsourcing companies are setting up centers outside of big metros. There is nothing new in this. But with Satyam's opening... Continue Reading Posted at 12:45 PM \| Permalink \| Comments
Nov17	Outsourcing and Insurance: Latest study from Datamonitor Krissy November 17, 2007 As consolidations, mergers and non accomplishments are mounting along with dog-eats-dog competition from other financial service verticals, the Insurance industry is experiencing probably its most epochal economic and competitive challenges in its history. To succeed in this ever competitive global... Continue Reading Posted at 9:42 AM \| Permalink \| Comments
	Royal & Sun Alliance signs £92m outsourcing contract with T-Systems Krissy November 17, 2007 While standardizing desktop management and IP telephony system across 21 business locations in UK, Royal & Sun Alliance (R&SA) has also inked a £92m worth IT printing operations outsourcing contract with T-Systems, Deutsche Telekom's sister wing. Reports Personneltoday.comT-Systems will run... Continue Reading Posted at 8:19 AM \| Permalink \| Comments
Nov15	Cyclone Sidr hits Bangladesh, India's West Bengal, Orissa Krissy November 15, 2007 Sidr, a cyclonic storm, described as “very severe” and "one of the biggest storms ever in South East Asia" by the weathermen is threatening to hit the West Bengal-Orissa-Bangladesh coasts near Sagar Islands on Friday morning. Indian Meteorological Department has... Continue Reading Posted at 9:30 AM \| Permalink \| Comments
Nov13	Top level reshuffle in Infosys HR Krissy November 13, 2007 Bikramjit Maitra, Infosys’ VP and head of HR, famous for initiating the company's Employee Relation Program has put in his paper. The real reason is unknown, whether it was an intra-organizational turmoil or something else, we don't know, but there... Continue Reading Posted at 9:41 AM \| Permalink \| Comments
Nov 8	Comcast to set up new call center in Plymouth Krissy November 8, 2007 It may seem like setting up a customer service call center in Massachusetts is more expensive than Bangalore or Buffalo, but Comcast management think tank feels even the escalated money spent actually worth the cause. Comcast has decided to open... Continue Reading Posted at 10:40 AM \| Permalink \| Comments
	More call centers in Caribbean Island, more jobs in Barbados Krissy November 8, 2007 Call center business is Caribbean Island is gaining momentum. May be not at the pace countries like India or Philippines, but it certainly is growing albeit slowly and steadily. In 2003, the islands have approx 500 people working in the... Continue Reading Posted at 9:46 AM \| Permalink \| Comments
	Philippines: $7.9mln Govt fund for call center training Krissy November 8, 2007 Ahh...that's a dream news for all the guys and gals who dream of getting into a call center but can not do so due to their less employability matrix. Look at this news Philippine President Gloria Macapagal-Arroyo has ordered the... Continue Reading Posted at 5:46 AM \| Permalink \| Comments
	Outsourcing makes building brands easier Krissy November 8, 2007 I am sure they are talking about positive brand building. Sure they are. However, on some occasions some heavy duty brands from US and UK actually reversed the outsourcing services and get them back at their home ground. There are... Continue Reading Posted at 4:19 AM \| Permalink \| Comments
	On 10th anniversary Genpact named top outsourcing vendor Krissy November 8, 2007 Genpact (NYSE:G)has completed 10 years of service. The GE wing which began its service way back in 1997 in a 30*30 ft office space now has grown to become $613 million organization having presence in nine countries. Genpact now serving... Continue Reading Posted at 2:58 AM \| Permalink \| Comments
	HP to get rid of digital camera manufacturing Krissy November 8, 2007 Hewlett-Packard (HP) does want to be associated with manufacturing of digital camera anymore. It informed media that to focus on its next phase of Print strategy (they call it Print 2.0) it wants to get out of digital camera manufacturing.... Continue Reading Posted at 12:10 AM \| Permalink \| Comments
Nov 7	Om Shanti Om movie review, hamming continues Krissy November 7, 2007 The Business Angle The business process is pretty simple here. Shahrukh and Farha keeping rural and multiplex+NRI viewers in mind have dished out Om Shanti Om (OSO), so you have the ingredients served in equal proportions throughout the movie. The movie... Continue Reading Posted at 10:10 PM \| Permalink \| Comments
Nov 6	Royal & SunAlliance outsourcing £92m of UK IT work to T-Systems Krissy November 6, 2007 One of the top UK insurers Royal & SunAlliance has signed a 10 year outsourcing deal with T-Systems. Royal & SunAlliance will outsource its print and IT operations to this Deutsche Telekom unit T-Systems. T-Systems will take care of... Continue Reading Posted at 5:30 AM \| Permalink \| Comments
	Daimler Financial Services selects EDS for managing IT environment Krissy November 6, 2007 Electronic Data Systems Corp. (EDS) world's second largest technology services company and Germany based financial service organization Daimler Financial Services Americas have signed a three-year outsourcing agreement where EDS will manage the financial service company’s entire information technology gamut. Texas-based... Continue Reading Posted at 3:57 AM \| Permalink \| Comments
	Infosys eying Legal Process Outsourcing (LPO) deals Krissy November 6, 2007 Post Rupee appreciation against Dollar and not so favorable last quarter result Infosys is getting its act ready to enter Legal Process Outsourcing (LPO) sector. LPO in India is mostly dominated by small and some medium scale law companies and... Continue Reading Posted at 12:04 AM \| Permalink \| Comments
Nov 5	Russel Crowe to buy IPL-Indian Premier League Franchise Krissy November 5, 2007 Oscar-winning Hollywood star Russell Crowe, owner of South Sydney Rugby League Club will outsource a franchise in the recently launched Indian Premier League Cricket Competition (IPL). An unorthodox sports investment, many feel, South plans to get in superstars like Brett... Continue Reading Posted at 11:41 PM \| Permalink \| Comments
	Africa states eager to join outsourcing boat Krissy November 5, 2007 Outsourcing is reaching Africa. Africa, has become a new outsourcing frontier. More than increased employment and additional revenue, Africa while embracing outsourcing can have many positive spin offs. English is strong in Africa, talent pool is cheap, political supports are... Continue Reading Posted at 2:54 AM \| Permalink \| Comments
	Thomas Cook and Accenture sign £192 million outsourcing contract Krissy November 5, 2007 Following its merger with MyTravel, travel agency Thomas Cook has inked a 10 year long outsourcing contract with Accenture. For Thomas Cook, Accenture will manage SAP system plus the network services. The deal covers business processes, infrastructure, management of application... Continue Reading Posted at 1:49 AM \| Permalink \| Comments

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