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Nov25
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 You can spot such examples here at ICMI. " I was working in a call center with just 40 seats and when customers insist on talking to supervisor we just passed it to the next guy, introducing him as supervisor." "Is it ethical to have another agent pose as a supervisor? Sure, depending on how it's done.” To get News, views, analysis, joke, humor, even bitching of outsourcing world Subscribe here |
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« Teleperformance acquires Hispanic Teleservices Corp | Main | Should call centers/contact centers embrace VoIP? »
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