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Attrition rate in India is high but not as high as US and UK. But it seems Indian call centers are finding ways out to deal with this comparatively new syndrome. And contrary to the myth, more than entry level agents, percentage wise the rate is pretty high management level. In an interview, Sanjay Kumar, CEO of India’s one of the foremost call centers, vCustomer expressed his opinion. When asked, how call centers should deal with attritions, he said, “at the agent level departments have to be structured to provide fulfilling work conditions.”

 
The profile of call center agent is changing very fast. Well, is it because the big city guys have already lost the race against the small town agents who are more serious and mostly consider the call center as long term future platform?

 

Check out the interview here

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