Why clients lose control of the outsourcing project?
Three reasons:
- Lack of Internal IT leadership
- Poor business sourcing strategies
- Inadequate relationship building
- Failure to provide the right internal resources and skills
LogicaCMG in its latest whitepaper ‘Building Core Retained Capabilities’ has mentioned these reasons and also has stated that senior managers in the team must be able to recognize and retain key skills and powerhouse performers in their in-house teams if they truly want to benefit from the relationship with their outsourcing supplier. 
As organisations outsource more and more to achieve strategic advantage (by 2012 about five per cent of the average corporation’s IT budget will be with outsourcing suppliers) it is crucial that they resource properly internally. The research identifies nine core capabilities that must be equally applied to ensure long term business performance and strategic advantage from IT and business outsourcing. These capabilities include leadership, business systems thinking, relationship building, architectural planning and design and informed buying, which lean towards softer business skills. Source
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