I wonder what could be the reason behind this. I mean Philippines for last couple of years have been aggressively marketing its high end services to clients across the globe. It seems either the high end sector could not keep pace with the more robust call center sector or they (marketers) did not yield much benefit from the exercise. The report does not throw any light on this. Its more about numbers.
The survey showed that revenues of the entire industry grew 50.79 percent to $1.9957 billion in 2005 from $1.3235 billion in 2004. By comparison, revenues of contact centers grew faster than the industry average at 67.85 percent to $985.6 million in 2005 from $387.2 million in 2004.
In terms of each sub-sector’s share in total industry revenues of $1.9957 billion in 2005 and $1.3235 billion in 2004, contact centers increased their share to 49.4 percent in 2005 from 29.255 percent in 2004. Animation’s share decreased to 0.85 percent from 0.937 percent, while software development’s share also contracted to 20 percent from 21.065 percent.
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http://callcenterinfo.tmcnet.com/analysis/articles/14784-study-shows-bpo-good-philippines.htm
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