Why a call center should resort to VoIP solutions. The answer lies here
With convergence of voice, video and data networks, there is a significant reduction of costs as well as increase in corporate agility. Regional calling charges are not applicable to VoIP calls. Companies having business interests in different parts of the globe can thereby accrue the economic benefits of lower calls charges - significant by any counts. Source
All’s fine and probably at all counts but some people are discussing VoIP’s negative Economies of Scale. May a bit, defocused, but the reason still valid.
The Stalwart has an interesting take on VoIP players like Vonage and Skype: their plans that allow free calls to other subscribers are "negative economies of scale"ringtones. that will limit the companies' success. The thinking is that if everybody gets on Skype, or everybody gets on Vonage (granted, that's a big if), all calls will be free. It's less of a problem for a service like Vonage that has a monthly charge, but it's a real problem for free services, like Skype. Maybe that's why Skype is pursuing other revenue streams, like, um, Source
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