Business Process Outsourcing News and Information

When we see the images of gigantic huge call centers’ inside, so many people working attaching a head set we wonder what technology tools these people are using. How do they connect to the rest of the world,  how this seemingly complicated huge workspace gets going, how they measure up who is working and who is not etc etc.

Here is a top ten list of call center tools that you sdhould know to get a better understating of how call center works and how these agents perform.

 

1. Predictive Dialing
2. Skill-Based Routing:
3. IVR (Interactive Voice Response)
4. Screen Pop
5. Click to Talk, Click to Call
6. Web Callback
7. Collaborative Browsing
8. VoIP
9. Virtual Call Center
10. Noise-Canceling Headsets

 

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