Business Process Outsourcing News and Information

We are outsourcing but not offshoring. That’s what some of the giant companies saying these days. Outsourcing to far off countries has its own limitations. Cultural issues were always there, but I guess Americans have slowly accepted the fact that from getting airplane ticket to troubleshooting their laptop, their customer service agents wont speak English in native style.

India, in recent years is not only experiencing a higher attrition level but also a exponential wage raise. Indian currency, rupee’s rise also has put centers in India in lot of pressure and they are forced to hike the prices.

Outsourcing moves closer to home 

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