Business Process Outsourcing News and Information

From a modest $20.7 billion in 2007, The North American outsourcing market will reach revenue of $27.5 billion in 2013, states a recent report prepared by research firm Front & Sullivan.

The study has said that companies are and will continue to outsource contact center operations for plethora of reasons. Amongst them, most important is, concentrating on core competencies while improving service qualities.

A well run outsourced contact or call center will not only build brand loyalty and equity through first rate customer service and interactions but also lets the client get rid of day to day non-core functions.

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Frost & Sullivan Strategic Analyst Michael DeSalles in a media statement said,

On the whole, outsourcing providers continue to prove their mettle by managing customer interactions at a lower cost with consistently better results than in-house contact centers. Work-at-home agent (WAHA) providers play an important role in engagements that span the full spectrum of industry verticals including financial services, retail, travel and hospitality.