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Jan31
Call center attrition, the real truth
Krissy January 31, 2008
Know More: Call Centers, Career, Management 2.0, Management

Management guru Peter Drucker famously said: If you can't find the right person to fill a job and people consistently leave the job, the problem lies in the job, not the people.

Why attrition rate in call center is so very high? Why the industry is experiencing such a huge erosion rate? Its not that all the organizations in unison are not a good place to work.

On top of that, believe me, not all those who leave the organizations are counted. Only those who spend some months, who successfully cross over the rigorous training process (and believe me not always agents find friendly trainers) and hit the floor and start taking and making calls and successfully complete probation period are counted as the ones who actually LEFT the organization.

Just imagine in actual what would be the attrition percentage if they would have counted everyone.

call-center-attrition

pic: Lets find another job, dear

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Attrition is high, and depending on the call center, it can be as high as 50 percent or even more, depending on circumstances. Every call center is not that bad, and even bad call centers have good times, but it all puts me in mind of what the late management guru Peter Drucker once said: If you can't find the right person to fill a job and people consistently leave the job, the problem lies in the job, not the people. Drucker's prescription was to consider re-organizing the job, break it down into smaller parts and reassign certain tasks so that more brains could be applied to the various challenges.

 
Posted at 11:30 PM | Permalink | Comments
Jan31
CRM and importance of Customer Life Cycle (CLC)
Krissy January 31, 2008
Customer Relationship Management (CRM) is a management strategy that almost every business house in the world deploys to spruce up its relationship matrix with its customers. CRM is a set of techniques used broadly to collect, analyze and sort... Continue Reading
Posted at 11:14 PM | Permalink | Comments
How to handle irate customers? Part 2
Krissy January 31, 2008
In the previous article I discussed how to respond to angry customers. Here goes the concluding part.   1.      Speak softly: Even to the loudest and most abusive customer, you can’t hurl your anger. Instead respond in a steady... Continue Reading
Posted at 11:00 PM | Permalink | Comments
Angry customers: How to respond?
Krissy January 31, 2008
Here, I am noting down 10 ‘angry customer management’ tips to diffuse the fiery irate customers.   Assume that he/she has every right to be angry: The customer does not know you, by your cast, creed, whatever, so don’t take... Continue Reading
Posted at 10:37 PM | Permalink | Comments
10 best customer service tips
Krissy January 31, 2008
Customers are never wrong. Providing them best service not only ensures a happy customer who may come back to you again but also it substantially enhances the image of the brand that you are servicing.     Let’s discuss some... Continue Reading
Posted at 9:10 PM | Permalink | Comments
Do you need call center service?
Krissy January 31, 2008
Having a call center in-house or third party has become inevitable for business houses. Whether it's a small mom-pom shop owner or giant multinational company, call centers can help boost your bottom line immensely. A call center has its advantages... Continue Reading
Posted at 8:13 PM | Permalink | Comments
Wanted: Call center supervisor
Krissy January 31, 2008
Pearson VUE (into electronic testing solution) is looking for an experienced call center supervisor, who will maintain the daily operations of the call center, will manage and report call flows, evaluate agent productivity and customer service trends and issues. He... Continue Reading
Posted at 7:51 PM | Permalink | Comments
10 Benefits of outsourcing to India
Krissy January 31, 2008
India and outsourcing over last few years have become so synonymous that when you mention the word ‘outsourcing,’ you can’t  help but perceiving India along with it. International companies are setting up shops there or sending important task to the... Continue Reading
Posted at 7:27 PM | Permalink | Comments
AT&T call center agents on strike for salary hike, media mute
Krissy January 31, 2008
AT&T Call center workers in Austin, Texas and surrounding areas are protesting to get raise in salary and other benefits. The employees, members of the Communications Workers of America union, are also rallying for better benefits. The company has made... Continue Reading
Posted at 6:37 PM | Permalink | Comments
An event on outsourcing you may attend
Krissy January 31, 2008
Are you nervous about the fact that your job soon may get outsourced? Possibly the International Association of Outsourcing Professionals’ (IAOP) Outsourcing World Summit can give you some insight into the latest movement. The eleventh edition of this event... Continue Reading
Posted at 6:17 PM | Permalink | Comments
HP CEO guilty of security lapse in BPO rape case
Krissy January 31, 2008
An institute may not have a face, but the key individuals who are face of the organization can not shrug of their responsibilities. In a shocking order, the highest court of India ruled that former chief executive of Hewlett Packard... Continue Reading
Posted at 1:11 PM | Permalink | Comments
NASSCOM asks Indian comapnies to focus on domestic market
Krissy January 31, 2008
NASSCOM, India’s outsourcing body has advised software and outsourcing companies from the country to concentrate on the domestic market. What  it means, it is asking the companies not go gaga over foreign clients only, it should also give a... Continue Reading
Posted at 12:58 PM | Permalink | Comments
TCS wage cut: What people are saying
Krissy January 31, 2008
On TCS salary cut I wrote this (click here) and while searching I stumble on Rediff discussion board and got some really well ideated interesting thoughts. Recouping best three…..(posted till now, more coming anyway, get a look of the discussion... Continue Reading
Posted at 12:44 PM | Permalink | Comments
TCS cuts salary, err...variable pay
Krissy January 31, 2008
India’s largest software export company TCS plans a 1.5 per cent cut in the salaries of its over one hundred thousand employees in the fourth quarter, as the company fell short of certain financial targets. What is the target, we... Continue Reading
Posted at 11:54 AM | Permalink | Comments
Saudi Arabian Airlines selects Wipro Arabia for IT overhaul
Krissy January 31, 2008
Wipro Arabia (Wipro’s Middle East wing) has bagged $100 million IT infrastructure transformation contract from Saudi Arabian Airlines. This is a 5-year contract which will be a joint venture between Wipro and Dar Al Riyadh Group. Dar Al Riyadh Group... Continue Reading
Posted at 11:38 AM | Permalink | Comments
Boeing enters into a technology venture with Wipro,HCL and IISC
Krissy January 31, 2008
International airplane company Boeing has inked an agreement with the Indian Institute of Science (IISc) and two leading Indian IT companies, Wipro and HCL to develop wireless and other network technologies for aerospace-related applications. The agreement was signed by representatives... Continue Reading
Posted at 11:29 AM | Permalink | Comments
Alang to outsource the asbestos removal process
Krissy January 31, 2008
Supposedly Asia’s largest ship-breaking yard, Alang may probably consider a proposal to outsource the asbestos removal process to a specialized agency, If this happens hundreds of labourers in this ship graveyard may be saved from the hazards of asbestosis,... Continue Reading
Posted at 10:44 AM | Permalink | Comments
Best and top 30 outsourcing locations of the world
Krissy January 31, 2008
US market research firm Gartner has published list of top and best 30 outsourcing countries (locations) of the world. The list of top 30 off shore service locations used by IT companies from across the world is based on these... Continue Reading
Posted at 10:19 AM | Permalink | Comments
Forget core non-core, Italy to set up pasta manufacturing shop in India
Krissy January 31, 2008
It’s a dam uniquely tasty news. We know the thumb rule of outsourcing is – send non core work to offshore and keep the core stuff in house. However, not always, or else how do you apprehend this news-... Continue Reading
Posted at 10:09 AM | Permalink | Comments
IBM India follows Bharti and Idea with Vodafone Essar
Krissy January 31, 2008
Vodafone Essar has decided to outsource its IT operations to IBM (India) for next five years. It seems IBM has monopolized the telecommunication market in India. Last year it has successfully bagged two of India’s biggest telecom companies –... Continue Reading
Posted at 9:58 AM | Permalink | Comments
Outsourcing: Over promise, under deliver, who to blame
Krissy January 31, 2008
Outsourcing does not always (they used the word, rarely) achieve the lucrative cost savings being predicted during the board meetings and in many cases actually enhances costs and has a negative impact on service. The opinion has come from... Continue Reading
Posted at 9:31 AM | Permalink | Comments
$70 billion not enough for Pentagon to take care of 911 memorial
Krissy January 31, 2008
The Pentagon may seek aids worth $70 billion from Bush before he departs, but that fund will be strictly meant for the wars and related operations for Iraq and Afghanistan and not for cleaning, maintaining and repairing the memorial... Continue Reading
Posted at 9:05 AM | Permalink | Comments
ATO makes a move in AU$1bn outsourcing deals
Krissy January 31, 2008
The Australian Tax Office has released its expression of interest documents for vendors to begin applying for the department's managed network services contract, which has been held by EDS for the past decade. The managed network services contract is... Continue Reading
Posted at 7:33 AM | Permalink | Comments
Outsourcing goes by the basic rules of business
Krissy January 31, 2008
A nice article on outsourcing where the writer candidly talks about the concept, off course, with reference to India. She writes Last week, I mentioned that offshore outsourcing hurt the American worker, but can we blame foreign workers for... Continue Reading
Posted at 6:52 AM | Permalink | Comments
Outsourcing industry will grow 8% in 2008: Gartner
Krissy January 31, 2008
The US market may not look all promising in 2008, but the outsourcing market worldwide is surely set for good growth. Some companies have been and still will be indecisive about what to outsource, when to outsource, which vendor... Continue Reading
Posted at 6:40 AM | Permalink | Comments
Telemarketer phobia
Krissy January 31, 2008
“Any development comes with its potentialities and responsibilities,” says one of my very close friends. So true the mobile phone revolution. The cell phone has brought in its wake the phobia of attending calls of telemarketers – though perhaps it... Continue Reading
Posted at 6:13 AM | Permalink | Comments
Undersea Internet disruption: Indian BPO players have alternate plan ready
Krissy January 31, 2008
India has faced severe Internet connectivity issues when two undersea cables went kaput. The crisis, not only put India, but Asian and Middle East countries out of gear. But it seems the broken cables could not actually broke the streamline... Continue Reading
Posted at 4:58 AM | Permalink | Comments
Undersea Internet disruption: Indian BPO players have alternate plan ready
Krissy January 31, 2008
India has faced severe Internet connectivity issues when two undersea cables went kaput. The crisis, not only put India, but Asian and Middle East countries out of gear. But it seems the broken cables could not actually broke the streamline... Continue Reading
Posted at 4:58 AM | Permalink | Comments
Outsourcing in India hit by Internet disruption
Krissy January 31, 2008
Indian outsourcing industry which largely relies on Internet has suffered a major communication disruption yesterday after undersea cable was damaged in the Mediterranean. Not only India, telecommunication was affected in neighboring countries like Bangladesh and Sri Lanka. Rajesh Chharia,... Continue Reading
Posted at 4:46 AM | Permalink | Comments
Basic KPO functions
Krissy January 31, 2008
Unlike BPO (mostly making and receiving calls and email support etc) mostly perception about KPO is not clear. What is KPO and what people do there, people (like some of my friends) do not have much idea about. Let’s take... Continue Reading
Posted at 4:19 AM | Permalink | Comments
Are you ready to reap benefits from KPO?
Krissy January 31, 2008
Now that in the recent past KPO has become favorite investment ground for many companies and investment boutiques its understood why suddenly availability of trained workforce has become so scarce. Because demand is outstripping supply. Scarcity of trained and experienced... Continue Reading
Posted at 4:03 AM | Permalink | Comments
KPO & medical coding: Are you a certified coder?
Krissy January 31, 2008
In healthcare knowledge processes, a coder should be certified by the American Association of Professional Coder (AAPC) and to get into a good organization he or she should posses approximate four year experience. I am sure for deserving candidates this... Continue Reading
Posted at 3:51 AM | Permalink | Comments
KPO and medical transcription
Krissy January 31, 2008
Well, may be the term KPO (knowledge process outsourcing) was not discovered before, now, medical transcription, which started in Indian around 7-8 years ago, also termed as KPO. Medical transcription processes are connected and managed with an advanced internet-based workflow... Continue Reading
Posted at 1:45 AM | Permalink | Comments
Some quotable quotes on business
Krissy January 31, 2008
We all want progress, but if you’re on the wrong road, progress means doing an about-turn and walking back to the right road; in that case, the man who turns back soonest is the most progressive. - C.S. Lewis We... Continue Reading
Posted at 1:32 AM | Permalink | Comments
How to get rid of irritating cold callers – 3
Krissy January 31, 2008
Irritating calls come your way from God knows what places, day after day, and believe me, you have give them credit for their apt timing. When you are in the middle of your dinner, when you are busy with your... Continue Reading
Posted at 1:21 AM | Permalink | Comments
How to get rid of irritating cold callers – 2
Krissy January 31, 2008
Arghhh…these cold callers….they call you day and night and try to sell you everything from movie ticket to mortgage loans and what not. Avoid them the moment they start blabbering. If they start the conversation with, "How are you... Continue Reading
Posted at 1:11 AM | Permalink | Comments
Way to get rid of irritating cold callers -1
Krissy January 31, 2008
You must have been irritated to the last point when you again received a call center bank loan or insurance or mortgage agent called you and tried to sell you a policy or scheme.   How to avoid them... Continue Reading
Posted at 12:45 AM | Permalink | Comments
Why you should not work, 10 reasons
Krissy January 31, 2008
10. They can't embellish what you can’t make. 9. You can not compare your life with those jargon based Dilbert cartoons. 8. Good chance lie in meeting blondes in the unemployment line 7. Sleep 24*7 6. Every day is a... Continue Reading
Posted at 12:43 AM | Permalink | Comments
The Ten sutras of Work Place or a call center
Krissy January 31, 2008
The Ten sutras of Work Place or a call center 1.    If the phone rings, put it on hold.2.    If it clunks, call the repairman.3.    If it whistles, just ignore it.4.    If it's a friend, be busy in chat (on... Continue Reading
Posted at 12:40 AM | Permalink | Comments
Call center site director for ‘The Call Center Netwrok’
Krissy January 31, 2008
Before you apply (link at the end of the post) please remember that the position is based in Odessa, TX. This is a senior level executive kind position who will not only plan but also will direct and control... Continue Reading
Posted at 12:20 AM | Permalink | Comments
Jan30
Full time call center customer service agent wanted
Krissy January 30, 2008
Daktronics is looking for full time customer service agent. The company is one of the biggest names in electronic display industry.   Key Responsible Areas:   Coordinate Service Process and procedures for assigned customers and key accounts. This coordination... Continue Reading
Posted at 11:59 PM | Permalink | Comments
Customer service agent wanted, freshers can apply
Krissy January 30, 2008
This is an inbound call center which is into inbound calling and message support. Good for people who want to get a break from demanding outbound processes. This is an early morning shift, from Tuesday to Saturday. Weekly offs... Continue Reading
Posted at 11:48 PM | Permalink | Comments
Vacancy for call center agents in Maywood,NJ
Krissy January 30, 2008
Call center agents are required with above average telephone skills. Though this is not a telemarketing job but the applicants must have to enjoy talking to others and have to encourage them to help a great cause. It’s an outbound... Continue Reading
Posted at 11:01 PM | Permalink | Comments
Call center specialist needed for Department of Telecommunication
Krissy January 30, 2008
The Call Center Specialist will respond to caller queries and route callers (internal and external) to appropriate extension, pager or cell phone.  Interfaces with Medical Center personnel, medical staff, patients, families, visitors and outside agencies.  Follows proper protocol for... Continue Reading
Posted at 7:40 PM | Permalink | Comments
Call Center Quality Lead
Krissy January 30, 2008
The call center quality lead position is with AT&T. The candidate has to work in call center/customer service management set up for 3 to 4 years along with 1 year in quality functions. Proven experience of managing process improvement... Continue Reading
Posted at 7:33 PM | Permalink | Comments
Tata Consultancy Services, Diligenta has bagged a $200 million BPO contract from Canadian Sun Life Financial
Krissy January 30, 2008
Diligenta, subsidiary of Tata Consultancy Services has bagged a $200 million BPO contract from Canadian Sun Life Financial. According to the media release issued by TCS to the BSE today, the contract is to deliver Business Process Outsourcing services... Continue Reading
Posted at 9:55 AM | Permalink | Comments
Mela Group acquired by India Outsourcing Services Plc
Krissy January 30, 2008
India Outsourcing Services Plc. plans to acquire Mela Group for approximately two million pounds. Mela Group has a chain of Indian restaurants in UK It will be a conditional buy out from the outsourcing group. India Outsourcing recently has... Continue Reading
Posted at 9:43 AM | Permalink | Comments
LogicaCMG to open a new outsourcing wing, to set a new target
Krissy January 30, 2008
Information Technology consultancy firm LogicaCMG will create a new outsourcing division following an executive shake-up, reports IDM. From outsourcing LogicalCMG garners one third of its total revenue. Under the previous management policy it set a target of 30% to... Continue Reading
Posted at 9:27 AM | Permalink | Comments
IT skill gap widening in UK
Krissy January 30, 2008
Information technology sector skill council organization e-skills has stated that the skill gap is widening at an alarming rate in UK, in fact it says the skill black hole is widening with a 50% slide in Information Technology students... Continue Reading
Posted at 9:15 AM | Permalink | Comments
Jan29
Sony Ericsson´s new handsets will be outsourced from Taiwan
Krissy January 29, 2008
Lot of people wont agree, but many a times outsourcers do not consider cost-savings as the single most important criterion to evaluate a vendor, it is much more than lower-wage countries, it is, sometimes, about looking for areas that... Continue Reading
Posted at 9:29 AM | Permalink | Comments
Philippines eying Indian outsourcing market
Krissy January 29, 2008
I never knew India’s domestic market has become so precious that, firms from Philippines would bid to get a pie of it. Of late Gartner in one of its reports has forecasted that India's IT services will reach approximately... Continue Reading
Posted at 9:16 AM | Permalink | Comments
AtlasTG bags IT outsourcing contract from Shoe Pavilion
Krissy January 29, 2008
AtlasTG has bagged IT outsourcing contract from Shoe Pavilion, Shoe Pavilion is a US-based firm that offers designer label and branded footwear at affordable prices. As per the contract AtlasTG will provide information technology design and implementation services to... Continue Reading
Posted at 8:59 AM | Permalink | Comments
Infertile? Get surrogate mothers from India. They call it pregnancy outsourcing
Krissy January 29, 2008
This news is shocking. Concept of surrogate mothers is nothing new. But when you make an industry out of it and talk of commercial surrogacy programs and ‘growth’ and ‘scope’ etc., it really sounds amusing.    Anand is a perfect... Continue Reading
Posted at 8:33 AM | Permalink | Comments
Kinds of KPO services in healthcare
Krissy January 29, 2008
After success in BPO, Indian companies are going gung ho about knowledge process outsourcing (KPO) industry and among all the KPO verticals its healthcare KPO which is poised for a stunning growth. Let’s take a look at the kinds... Continue Reading
Posted at 5:26 AM | Permalink | Comments
Evalueserve to open center in Romania, Europe
Krissy January 29, 2008
Evalueserve plans to expand its knowledge process outsourcing (KPO) operations in Romania. This will be Evalueserve’s first ever center in Europe.In India the company has couple of centers and their head count may go up to 3,500 this fiscal. Evalueserve... Continue Reading
Posted at 4:12 AM | Permalink | Comments
Yahoo to shed thousands employees today
Krissy January 29, 2008
When mainstream brick and mortar industries are not experiencing great days can online kings be far behind? Add to that sluggish growth and weird management policy, Yahoo,  the embattled internet firm in desperate measures to cut costs and convince... Continue Reading
Posted at 4:00 AM | Permalink | Comments
Call center or call centre?
Krissy January 29, 2008
Someone asked me what is the difference between "call center" and "call centre"? Well, there is actually none, ask Microsoft Word, its spell check is okay with both the terms. Basically, it’s the difference between American and British spelling... Continue Reading
Posted at 3:42 AM | Permalink | Comments
What is cloud computing?
Krissy January 29, 2008
In the earlier blog post I wrote about how Wipro is going gung ho about cloud computing. Now I ownder what Cloud Computing is all about. Is it something related to the shepherds who flock sheep whole day and... Continue Reading
Posted at 3:23 AM | Permalink | Comments
Second Life: IBM to expand in India, China, Hong Kong, Taiwan and Korea
Krissy January 29, 2008
Software major IBM has informed that it would expand its business centre in India for 'Second Life', supposedly the largest virtual world in the internet. IBM for now plans to add sales representatives for the country. IBM centre will add... Continue Reading
Posted at 1:07 AM | Permalink | Comments
Jan28
Wipro aims to be into cloud computing
Krissy January 28, 2008
After BPO and niche KPO, India’s third largest software producer Wipro Infotech chalking out plans to get into cloud computing services. Not North America, with a clear focus to concentrate beyond North America, Wipro will make investments in India and... Continue Reading
Posted at 11:59 PM | Permalink | Comments
Wipro ranks high in UK outsourcing service provider performance study
Krissy January 28, 2008
India’s third largest software firm Wipro Technologies secured top position in the UK Outsourcing Service Provider Performance Study 2007 which was undertaken by Equaterra, an independent sourcing advisory firm. As per the study, flexibility along with quality has emerged as... Continue Reading
Posted at 11:30 PM | Permalink | Comments
DHL Express sale is not happening: DPWN
Krissy January 28, 2008
First there was this rumor that DPWN is seriously considering selling off its US express assets to FedEx. Now we have got the news from the horse’s mouth that the sale of DHL Express US is not happening and... Continue Reading
Posted at 11:05 PM | Permalink | Comments
The management puts up this list on the message board
Krissy January 28, 2008
TO ALL EMPLOYEES: You are all aware of the fact that competition has increased manifold in recent times, so to keep remain in business and continue to enjoy the numero uno position we find it necessary to institute a new... Continue Reading
Posted at 10:30 PM | Permalink | Comments
Capgemini gets £23 million IT outsourcing deal from SHL
Krissy January 28, 2008
Software and technology firm Capgemini (UK) has won £23 million IT outsourcing deal from one of global psychometrics leaders, SHL. Capgemini UK plc has inked a six-year information technology outsourcing contract worth at £23 million with UK-based SHL, a world... Continue Reading
Posted at 10:10 PM | Permalink | Comments
We deliver anywhere
Krissy January 28, 2008
The proprietor of a small mom-pop deli was being questioned by an IRS agent about his tax return. His office after all has reported a net profit of $80,000 for the financial year. "Why don't you people leave me... Continue Reading
Posted at 9:27 PM | Permalink | Comments
Indian outsourcing makret continues to hold confidence among clients
Krissy January 28, 2008
Call centers taking care of IT questions and other technical help desk responsibilities are suffering from internal trouble. Studies have shown that user organizations have been struggling with lofty attrition rates and thus in result these call centers are... Continue Reading
Posted at 9:08 PM | Permalink | Comments
Mobile operators outsourcing more gaming work
Krissy January 28, 2008
I am not amused with the news that mobile operators are outsourcing their game portals. Which management would like to take that creative jiggermast duty up on their sleeves?  Managing it through an outsourcing vendor is easier way rather.... Continue Reading
Posted at 7:42 PM | Permalink | Comments
Heartache Leave: Pros and cons
Krissy January 28, 2008
This Reuter story on Heartache Leave deals with something which can change the office dynamics for ever. Heartache Leave won’t allow you to hide your emotion under your sleeves; everyone will know that you are vulnerable. That are prone... Continue Reading
Posted at 12:21 PM | Permalink | Comments
Integrated IT and BPO deals popular among clients: Gartner
Krissy January 28, 2008
Recently, after some big buck deal everyone seems excited about the scope of Indian domestic market. Now this theory is in circulation that possibility of getting an IT deal after bagging BPO contract from a client is more for a... Continue Reading
Posted at 11:45 AM | Permalink | Comments
US housing loan crisis is falling on Indian call center agents. How? Read on
Krissy January 28, 2008
An employee with Delhi-based EXL Service Holdings (a call center in Delhi, India) said, I am in the collections team that handles queries on housing loans from a US-based major and I am yet to receive my performance bonus... Continue Reading
Posted at 10:30 AM | Permalink | Comments
Infosys to get four plum BPO deals
Krissy January 28, 2008
Infosys BPO, a subsidiary of Infosys has informed that company is expecting four outsourcing deals worth $50-$150 million in the next 3-6 months. The deals will be from sectors like telecom, banking and others.Infosys BPO Chief Executive Officer and... Continue Reading
Posted at 9:18 AM | Permalink | Comments
NASSCOM wants Govt to Continue STP scheme beyond 2009
Krissy January 28, 2008
NASSCOM, India’s face to the world as far as outsourcing and IT is concerned has urged the country’s finance minister to extend the Software Technology Park (STP) scheme after2009.  It asks the government to extend tax incentive to the... Continue Reading
Posted at 9:07 AM | Permalink | Comments
Genpact acquires Axis Risk
Krissy January 28, 2008
GE’s business process outsourcing wing Genpact has announced that it has acquired Axis Risk Consulting Services. Axis is an independent India-based risk consulting firm which delivers plethora of risk assurance services. The actual terms of the agreement or the... Continue Reading
Posted at 8:56 AM | Permalink | Comments
Philippines: Jobless growth down in 2007
Krissy January 28, 2008
National Statistics Office in Philippines has claimed that the jobless growth rate has come down in 2007. According to the study approximately half or 49% of all employed persons got placed in services sector. Among other sectors the sector... Continue Reading
Posted at 8:46 AM | Permalink | Comments
Indian IT heavyweights to bank on KPO more
Krissy January 28, 2008
As knowledge process outsourcing is gaining momentum, heavyweight outsourcing and IT players are also jumping into the bandwagon. Giant IT majors like Infosys, TCS and Wipro are now marketing their services not only in North America but other parts... Continue Reading
Posted at 8:35 AM | Permalink | Comments
Call center supervisor position available
Krissy January 28, 2008 <