|
Jan31
|
Management guru Peter Drucker famously said: If you can't find the right person to fill a job and people consistently leave the job, the problem lies in the job, not the people.
Why attrition rate in call center is so very high? Why the industry is experiencing such a huge erosion rate? Its not that all the organizations in unison are not a good place to work.
On top of that, believe me, not all those who leave the organizations are counted. Only those who spend some months, who successfully cross over the rigorous training process (and believe me not always agents find friendly trainers) and hit the floor and start taking and making calls and successfully complete probation period are counted as the ones who actually LEFT the organization.
Just imagine in actual what would be the attrition percentage if they would have counted everyone. 
pic: Lets find another job, dear
Read Attrition is high, and depending on the call center, it can be as high as 50 percent or even more, depending on circumstances. Every call center is not that bad, and even bad call centers have good times, but it all puts me in mind of what the late management guru Peter Drucker once said: If you can't find the right person to fill a job and people consistently leave the job, the problem lies in the job, not the people. Drucker's prescription was to consider re-organizing the job, break it down into smaller parts and reassign certain tasks so that more brains could be applied to the various challenges.
|
|
Jan31
|
Customer Relationship Management (CRM) is a management strategy that almost every business house in the world deploys to spruce up its relationship matrix with its customers. CRM is a set of techniques used broadly to collect, analyze and sort...
Continue Reading
|
|
|
In the previous article I discussed how to respond to angry customers. Here goes the concluding part. 1. Speak softly: Even to the loudest and most abusive customer, you can’t hurl your anger. Instead respond in a steady...
Continue Reading
|
|
|
Here, I am noting down 10 ‘angry customer management’ tips to diffuse the fiery irate customers. Assume that he/she has every right to be angry: The customer does not know you, by your cast, creed, whatever, so don’t take...
Continue Reading
|
|
|
Customers are never wrong. Providing them best service not only ensures a happy customer who may come back to you again but also it substantially enhances the image of the brand that you are servicing. Let’s discuss some...
Continue Reading
|
|
|
Having a call center in-house or third party has become inevitable for business houses. Whether it's a small mom-pom shop owner or giant multinational company, call centers can help boost your bottom line immensely. A call center has its advantages...
Continue Reading
|
|
|
Pearson VUE (into electronic testing solution) is looking for an experienced call center supervisor, who will maintain the daily operations of the call center, will manage and report call flows, evaluate agent productivity and customer service trends and issues. He...
Continue Reading
|
|
|
India and outsourcing over last few years have become so synonymous that when you mention the word ‘outsourcing,’ you can’t help but perceiving India along with it. International companies are setting up shops there or sending important task to the...
Continue Reading
|
|
|
AT&T Call center workers in Austin, Texas and surrounding areas are protesting to get raise in salary and other benefits. The employees, members of the Communications Workers of America union, are also rallying for better benefits. The company has made...
Continue Reading
|
|
|
Are you nervous about the fact that your job soon may get outsourced? Possibly the International Association of Outsourcing Professionals’ (IAOP) Outsourcing World Summit can give you some insight into the latest movement. The eleventh edition of this event...
Continue Reading
|
|
|
An institute may not have a face, but the key individuals who are face of the organization can not shrug of their responsibilities. In a shocking order, the highest court of India ruled that former chief executive of Hewlett Packard...
Continue Reading
|
|
|
NASSCOM, India’s outsourcing body has advised software and outsourcing companies from the country to concentrate on the domestic market. What it means, it is asking the companies not go gaga over foreign clients only, it should also give a...
Continue Reading
|
|
|
On TCS salary cut I wrote this (click here) and while searching I stumble on Rediff discussion board and got some really well ideated interesting thoughts. Recouping best three…..(posted till now, more coming anyway, get a look of the discussion...
Continue Reading
|
|
|
India’s largest software export company TCS plans a 1.5 per cent cut in the salaries of its over one hundred thousand employees in the fourth quarter, as the company fell short of certain financial targets. What is the target, we...
Continue Reading
|
|
|
Wipro Arabia (Wipro’s Middle East wing) has bagged $100 million IT infrastructure transformation contract from Saudi Arabian Airlines. This is a 5-year contract which will be a joint venture between Wipro and Dar Al Riyadh Group. Dar Al Riyadh Group...
Continue Reading
|
|
|
International airplane company Boeing has inked an agreement with the Indian Institute of Science (IISc) and two leading Indian IT companies, Wipro and HCL to develop wireless and other network technologies for aerospace-related applications. The agreement was signed by representatives...
Continue Reading
|
|
|
Supposedly Asia’s largest ship-breaking yard, Alang may probably consider a proposal to outsource the asbestos removal process to a specialized agency, If this happens hundreds of labourers in this ship graveyard may be saved from the hazards of asbestosis,...
Continue Reading
|
|
|
US market research firm Gartner has published list of top and best 30 outsourcing countries (locations) of the world. The list of top 30 off shore service locations used by IT companies from across the world is based on these...
Continue Reading
|
|
|
It’s a dam uniquely tasty news. We know the thumb rule of outsourcing is – send non core work to offshore and keep the core stuff in house. However, not always, or else how do you apprehend this news-...
Continue Reading
|
|
|
Vodafone Essar has decided to outsource its IT operations to IBM (India) for next five years. It seems IBM has monopolized the telecommunication market in India. Last year it has successfully bagged two of India’s biggest telecom companies –...
Continue Reading
|
|
|
Outsourcing does not always (they used the word, rarely) achieve the lucrative cost savings being predicted during the board meetings and in many cases actually enhances costs and has a negative impact on service. The opinion has come from...
Continue Reading
|
|
|
The Pentagon may seek aids worth $70 billion from Bush before he departs, but that fund will be strictly meant for the wars and related operations for Iraq and Afghanistan and not for cleaning, maintaining and repairing the memorial...
Continue Reading
|
|
|
The Australian Tax Office has released its expression of interest documents for vendors to begin applying for the department's managed network services contract, which has been held by EDS for the past decade. The managed network services contract is...
Continue Reading
|
|
|
A nice article on outsourcing where the writer candidly talks about the concept, off course, with reference to India. She writes Last week, I mentioned that offshore outsourcing hurt the American worker, but can we blame foreign workers for...
Continue Reading
|
|
|
The US market may not look all promising in 2008, but the outsourcing market worldwide is surely set for good growth. Some companies have been and still will be indecisive about what to outsource, when to outsource, which vendor...
Continue Reading
|
|
|
“Any development comes with its potentialities and responsibilities,” says one of my very close friends. So true the mobile phone revolution. The cell phone has brought in its wake the phobia of attending calls of telemarketers – though perhaps it...
Continue Reading
|
|
|
India has faced severe Internet connectivity issues when two undersea cables went kaput. The crisis, not only put India, but Asian and Middle East countries out of gear. But it seems the broken cables could not actually broke the streamline...
Continue Reading
|
|
|
India has faced severe Internet connectivity issues when two undersea cables went kaput. The crisis, not only put India, but Asian and Middle East countries out of gear. But it seems the broken cables could not actually broke the streamline...
Continue Reading
|
|
|
Indian outsourcing industry which largely relies on Internet has suffered a major communication disruption yesterday after undersea cable was damaged in the Mediterranean. Not only India, telecommunication was affected in neighboring countries like Bangladesh and Sri Lanka. Rajesh Chharia,...
Continue Reading
|
|
|
Unlike BPO (mostly making and receiving calls and email support etc) mostly perception about KPO is not clear. What is KPO and what people do there, people (like some of my friends) do not have much idea about. Let’s take...
Continue Reading
|
|
|
Now that in the recent past KPO has become favorite investment ground for many companies and investment boutiques its understood why suddenly availability of trained workforce has become so scarce. Because demand is outstripping supply. Scarcity of trained and experienced...
Continue Reading
|
|
|
In healthcare knowledge processes, a coder should be certified by the American Association of Professional Coder (AAPC) and to get into a good organization he or she should posses approximate four year experience. I am sure for deserving candidates this...
Continue Reading
|
|
|
Well, may be the term KPO (knowledge process outsourcing) was not discovered before, now, medical transcription, which started in Indian around 7-8 years ago, also termed as KPO. Medical transcription processes are connected and managed with an advanced internet-based workflow...
Continue Reading
|
|
|
We all want progress, but if you’re on the wrong road, progress means doing an about-turn and walking back to the right road; in that case, the man who turns back soonest is the most progressive. - C.S. Lewis We...
Continue Reading
|
|
|
Irritating calls come your way from God knows what places, day after day, and believe me, you have give them credit for their apt timing. When you are in the middle of your dinner, when you are busy with your...
Continue Reading
|
|
|
Arghhh…these cold callers….they call you day and night and try to sell you everything from movie ticket to mortgage loans and what not. Avoid them the moment they start blabbering. If they start the conversation with, "How are you...
Continue Reading
|
|
|
You must have been irritated to the last point when you again received a call center bank loan or insurance or mortgage agent called you and tried to sell you a policy or scheme. How to avoid them...
Continue Reading
|
|
|
10. They can't embellish what you can’t make. 9. You can not compare your life with those jargon based Dilbert cartoons. 8. Good chance lie in meeting blondes in the unemployment line 7. Sleep 24*7 6. Every day is a...
Continue Reading
|
|
|
The Ten sutras of Work Place or a call center 1. If the phone rings, put it on hold.2. If it clunks, call the repairman.3. If it whistles, just ignore it.4. If it's a friend, be busy in chat (on...
Continue Reading
|
|
|
Before you apply (link at the end of the post) please remember that the position is based in Odessa, TX. This is a senior level executive kind position who will not only plan but also will direct and control...
Continue Reading
|
|
Jan30
|
Daktronics is looking for full time customer service agent. The company is one of the biggest names in electronic display industry. Key Responsible Areas: Coordinate Service Process and procedures for assigned customers and key accounts. This coordination...
Continue Reading
|
|
|
This is an inbound call center which is into inbound calling and message support. Good for people who want to get a break from demanding outbound processes. This is an early morning shift, from Tuesday to Saturday. Weekly offs...
Continue Reading
|
|
|
Call center agents are required with above average telephone skills. Though this is not a telemarketing job but the applicants must have to enjoy talking to others and have to encourage them to help a great cause. It’s an outbound...
Continue Reading
|
|
|
The Call Center Specialist will respond to caller queries and route callers (internal and external) to appropriate extension, pager or cell phone. Interfaces with Medical Center personnel, medical staff, patients, families, visitors and outside agencies. Follows proper protocol for...
Continue Reading
|
|
|
The call center quality lead position is with AT&T. The candidate has to work in call center/customer service management set up for 3 to 4 years along with 1 year in quality functions. Proven experience of managing process improvement...
Continue Reading
|
|
|
Diligenta, subsidiary of Tata Consultancy Services has bagged a $200 million BPO contract from Canadian Sun Life Financial. According to the media release issued by TCS to the BSE today, the contract is to deliver Business Process Outsourcing services...
Continue Reading
|
|
|
India Outsourcing Services Plc. plans to acquire Mela Group for approximately two million pounds. Mela Group has a chain of Indian restaurants in UK It will be a conditional buy out from the outsourcing group. India Outsourcing recently has...
Continue Reading
|
|
|
Information Technology consultancy firm LogicaCMG will create a new outsourcing division following an executive shake-up, reports IDM. From outsourcing LogicalCMG garners one third of its total revenue. Under the previous management policy it set a target of 30% to...
Continue Reading
|
|
|
Information technology sector skill council organization e-skills has stated that the skill gap is widening at an alarming rate in UK, in fact it says the skill black hole is widening with a 50% slide in Information Technology students...
Continue Reading
|
|
Jan29
|
Lot of people wont agree, but many a times outsourcers do not consider cost-savings as the single most important criterion to evaluate a vendor, it is much more than lower-wage countries, it is, sometimes, about looking for areas that...
Continue Reading
|
|
|
I never knew India’s domestic market has become so precious that, firms from Philippines would bid to get a pie of it. Of late Gartner in one of its reports has forecasted that India's IT services will reach approximately...
Continue Reading
|
|
|
AtlasTG has bagged IT outsourcing contract from Shoe Pavilion, Shoe Pavilion is a US-based firm that offers designer label and branded footwear at affordable prices. As per the contract AtlasTG will provide information technology design and implementation services to...
Continue Reading
|
|
|
This news is shocking. Concept of surrogate mothers is nothing new. But when you make an industry out of it and talk of commercial surrogacy programs and ‘growth’ and ‘scope’ etc., it really sounds amusing. Anand is a perfect...
Continue Reading
|
|
|
After success in BPO, Indian companies are going gung ho about knowledge process outsourcing (KPO) industry and among all the KPO verticals its healthcare KPO which is poised for a stunning growth. Let’s take a look at the kinds...
Continue Reading
|
|
|
Evalueserve plans to expand its knowledge process outsourcing (KPO) operations in Romania. This will be Evalueserve’s first ever center in Europe.In India the company has couple of centers and their head count may go up to 3,500 this fiscal. Evalueserve...
Continue Reading
|
|
|
When mainstream brick and mortar industries are not experiencing great days can online kings be far behind? Add to that sluggish growth and weird management policy, Yahoo, the embattled internet firm in desperate measures to cut costs and convince...
Continue Reading
|
|
|
Someone asked me what is the difference between "call center" and "call centre"? Well, there is actually none, ask Microsoft Word, its spell check is okay with both the terms. Basically, it’s the difference between American and British spelling...
Continue Reading
|
|
|
In the earlier blog post I wrote about how Wipro is going gung ho about cloud computing. Now I ownder what Cloud Computing is all about. Is it something related to the shepherds who flock sheep whole day and...
Continue Reading
|
|
|
Software major IBM has informed that it would expand its business centre in India for 'Second Life', supposedly the largest virtual world in the internet. IBM for now plans to add sales representatives for the country. IBM centre will add...
Continue Reading
|
|
Jan28
|
After BPO and niche KPO, India’s third largest software producer Wipro Infotech chalking out plans to get into cloud computing services. Not North America, with a clear focus to concentrate beyond North America, Wipro will make investments in India and...
Continue Reading
|
|
|
India’s third largest software firm Wipro Technologies secured top position in the UK Outsourcing Service Provider Performance Study 2007 which was undertaken by Equaterra, an independent sourcing advisory firm. As per the study, flexibility along with quality has emerged as...
Continue Reading
|
|
|
First there was this rumor that DPWN is seriously considering selling off its US express assets to FedEx. Now we have got the news from the horse’s mouth that the sale of DHL Express US is not happening and...
Continue Reading
|
|
|
TO ALL EMPLOYEES: You are all aware of the fact that competition has increased manifold in recent times, so to keep remain in business and continue to enjoy the numero uno position we find it necessary to institute a new...
Continue Reading
|
|
|
Software and technology firm Capgemini (UK) has won £23 million IT outsourcing deal from one of global psychometrics leaders, SHL. Capgemini UK plc has inked a six-year information technology outsourcing contract worth at £23 million with UK-based SHL, a world...
Continue Reading
|
|
|
The proprietor of a small mom-pop deli was being questioned by an IRS agent about his tax return. His office after all has reported a net profit of $80,000 for the financial year. "Why don't you people leave me...
Continue Reading
|
|
|
Call centers taking care of IT questions and other technical help desk responsibilities are suffering from internal trouble. Studies have shown that user organizations have been struggling with lofty attrition rates and thus in result these call centers are...
Continue Reading
|
|
|
I am not amused with the news that mobile operators are outsourcing their game portals. Which management would like to take that creative jiggermast duty up on their sleeves? Managing it through an outsourcing vendor is easier way rather....
Continue Reading
|
|
|
This Reuter story on Heartache Leave deals with something which can change the office dynamics for ever. Heartache Leave won’t allow you to hide your emotion under your sleeves; everyone will know that you are vulnerable. That are prone...
Continue Reading
|
|
|
Recently, after some big buck deal everyone seems excited about the scope of Indian domestic market. Now this theory is in circulation that possibility of getting an IT deal after bagging BPO contract from a client is more for a...
Continue Reading
|
|
|
An employee with Delhi-based EXL Service Holdings (a call center in Delhi, India) said, I am in the collections team that handles queries on housing loans from a US-based major and I am yet to receive my performance bonus...
Continue Reading
|
|
|
Infosys BPO, a subsidiary of Infosys has informed that company is expecting four outsourcing deals worth $50-$150 million in the next 3-6 months. The deals will be from sectors like telecom, banking and others.Infosys BPO Chief Executive Officer and...
Continue Reading
|
|
|
NASSCOM, India’s face to the world as far as outsourcing and IT is concerned has urged the country’s finance minister to extend the Software Technology Park (STP) scheme after2009. It asks the government to extend tax incentive to the...
Continue Reading
|
|
|
GE’s business process outsourcing wing Genpact has announced that it has acquired Axis Risk Consulting Services. Axis is an independent India-based risk consulting firm which delivers plethora of risk assurance services. The actual terms of the agreement or the...
Continue Reading
|
|
|
National Statistics Office in Philippines has claimed that the jobless growth rate has come down in 2007. According to the study approximately half or 49% of all employed persons got placed in services sector. Among other sectors the sector...
Continue Reading
|
|
|
As knowledge process outsourcing is gaining momentum, heavyweight outsourcing and IT players are also jumping into the bandwagon. Giant IT majors like Infosys, TCS and Wipro are now marketing their services not only in North America but other parts...
Continue Reading
|
|
|
This call center supervisor position falls in the first level of management in the call center department. You have to work and perform under supervision of your manager and have to promote exceptional customer service, have to facilitate workflow, monitor...
Continue Reading
|
|
|
Well, here for this call center supervisor position you need to have Bachelor’s Degree and couple of years (if not more) customer service experience along with some experience in supervising a team. If you are not proficient with Microsoft office...
Continue Reading
|
|
|
Board of Investment of Sri Lanka is actively promoting its IT and BPO sector most of which are set in picturesque landscapes. Seeing its neighboring countries are doing great guns, Sri Lankan Givt must have thought of promoting outsourcing...
Continue Reading
|
|
|
The global gaming industry will be worth $30 billion by 2010 and Philippines gaming industry is seriously looking at the market to get some lucrative gaming outsourcing contract. Inquirer.net reports: local game developers are looking to ride the outsourcing...
Continue Reading
|
|
|
The beautiful country Mauritius, mostly known to the world for its breathtaking locales now wants to get serious with outsourcing business. It may not have the requisite infrastructure, technology and expertise in place, but one has to start from...
Continue Reading
|
|
|
Outsourcing Malaysia (just like NASSCOMM in India) the national body of Malaysia meant for the promotion (and image building too) of the country’s outsourcing industries is hailing the success of its technology-based MSC companies in winning Middle East business,...
Continue Reading
|
|
|
For Asia-Pacific, total outsourcing pie in respect to global outsourcing has contributed US$12.8 billion in 2007, that’s a good 30% increase over last year. As per the quarterly index, the global outsourcing contract is worth US$25 billion. Indian companies...
Continue Reading
|
|
|
Change the way performance is measured in line with strategic goals, states Margaret Harris. The human resources (HR) wings of international companies have realized that they have to transform themselves to become more business-focused, but may be that need...
Continue Reading
|
|
|
That’s a startling revelation. According to a survey undertaken by Fortune, nearly 3 in 5 Americans being surveyed said they were "less likely to buy a product if it is made in China." However, they are not that averse to...
Continue Reading
|
|
|
American Law Society may have raised questions about the quality of work being provided by cheap legal outsourced employees from India, but now it seems they have accepted the fact when Fortune 500 companies are going gaga over opening...
Continue Reading
|
|
Jan27
|
Wipro chief Azim Premji feels that uncertainty over the impact of a U.S. economic slowdown on India's software services sector are embroidered. He states that Wipro thanks to its clients are not seeing any signs of reduced outsourcing. Azim...
Continue Reading
|
|
|
One administrative officer of a SME company made an urgent call to its office’s insurance company to verify certain facts and figures. The call was of utmost importance, but the officer could not get anyone over the phone, other...
Continue Reading
|
|
|
One of my friends working in a call center narrated this story to me. He was part of a technical support team for a call center which gives support to its customers for 24 hours a day and 7 days...
Continue Reading
|
|
|
Gannett Co. Inc. has joined E.W. Scripps, McClatchy Co., MediaNews Group and several other newspaper publishers outsourcing advertising production work to overseas firms. Austin Ryan, Gannett’s vice president of production said, The publisher has got Los Angeles based 2AdPro...
Continue Reading
|
|
|
I am not sure how political leaders will see incidents like these, but, as far as unemployed but educated manpower is concerned, you will certainly get aplenty. If given proper training they can turn out to be your reliable resource....
Continue Reading
|
|
|
So, the traditional ‘lift and shift’ outsourcing model is over, does that mean it has become more holistic now? Anyway, let’s go ahead and read the interview where this phrase is coined. Erich Clementi, IBM’s general manager is conversing with...
Continue Reading
|
|
|
Deutsche Post has confirmed the news that it would outsource the database and administration of its data centers to Hewlett-Packard (HP). The outsourcing agreement between these two companies is expected to be finalized by this summer. It is believed...
Continue Reading
|
|
|
Bristol-Myers Squibb (BMY), one of the premier pharmaceutical companies has stated that it has been considering outsourcing for quite some time as a desperate part of cost cutting and to make the company afloat. In the result it would...
Continue Reading
|
|
|
Few years ago pharmaceutical majors like Merck and Pfizer have made it clear that they would developing drugs in their own laboratories. The sector was highly profitable and was considered as an ideal example for vertically integrated business. But...
Continue Reading
|
|
|
Nano or no Nano, Indian manufacturing industry is all set for a spurt of activity in 2008. With huge investments coming in from all parts of the world, Indian engineers probably have never seen a boom time like this....
Continue Reading
|
|
Jan26
|
If acquiring talents and retaining them have been the biggest challenges for Indian HR teams across the country, they will to live with the syndromes in this New Year too. As India Inc. is witnessing a growth in most...
Continue Reading
|
|
|
Clutch Group, one of the premier companies from the field of legal process outsourcing has expanded its base in India. It has set up its office Manyata Embassy Business Park in Bangalore. This new 10,000 square feet and presently 150-seat...
Continue Reading
|
|
|
An enlightening article (its no less than a small research paper) on LPO from Mark Ross, a UK solicitor and director of world’s leading legal process outsourcing (LPO) companies. The full article is here. Some points: Throughout 2006...
Continue Reading
|
|
|
An eweek report puts it this way Customers are beginning to look to Indian technology services firms to help cut costs and unify business processes. Outsourcing to India has delivered rich rewards for a number of companies, freeing...
Continue Reading
|
|
|
Pune, the neighbor city of Mumbai, in the western part of India, it seems is fast becoming a serious rival to Bangalore, India’s most prominent IT and software hub. Pune has been at the center of crème da la crème...
Continue Reading
|
|
|
Blurb from an investigative article from Washington Post: Fernandes represents a generation of Indian workers that is redefining outsourcing from call-center and back-office work into higher-level management and strategy jobs -- areas that Americans workers have often regarded as...
Continue Reading
|
|
Jan25
|
Daktronics, a premier brand in the filed of electronic display industry is looking for a customer service executive to “devise and provide effective service to the customer which is tangibly valued by the customer and is profitable for Daktronics...
Continue Reading
|
|
|
Job Title: Call Center Specialist Department: Radiology Its a full time employmentJob Description: Receives all incoming calls to schedule and pre-register outpatient appointments in Radiology Department. Schedules appointments, acquires and enters accurate patient insurance and demographic registration information into Cerner...
Continue Reading
|
|
|
AT&T is looking for a Calll Center Quality Lead for its call center located in IA0017 Davenport 100 E Kimberly Rd. Position Description:Individual contributor with strong knowledge of customer systems and products/services responsible for programs, systems, initiative, projects at a...
Continue Reading
|
|
|
Description We are a busy, inbound message / call center open 24 hours a day, 7 days a week. We have a small company feel. *No sales*. This is inbound customer service and dispatching.Join Us!Location: Newport NewsHours: 7am-3:30 (or 6:30am-3:00pm)Pay: ...
Continue Reading
|
|
|
Position: Call Center Director - TX We a seeking an experienced Call Center Site Director to plan, direct, and control the total operational and administrative functions of a call center that provides customer care per client contract(s) requirements in Texas....
Continue Reading
|
|
Jan24
|
Let me tell you an interesting story here, In 1954, couple of guys called Jay Van Andel and Rich DeVoss started a flying school. They thought of teaching students how to fly irrespective of the fact both of them don’t...
Continue Reading
|
|
Jan23
|
Outsourcing is an over hyped issue and entrepreneurs are always in a fax before nodding positively for outsourcing a project. Here lies some rules which possibly will wipe your head from utter confusion. Rule 1. You can’t do everything in...
Continue Reading
|
|
|
Medical outsourcing or healthcare outsourcing is broadly the practice of seeking health care abroad where the cost of medical treatment is considerably less. Medical outsourcing also means getting specialized and niche medical treatment from countries like US or Switzerland where...
Continue Reading
|
|
|
Accounting outsourcing jobs being sent to countries like India and Philippines or Eastern European countries can prove to be advantageous for both the client and vendor. Experienced employees in India who have been working on similar accounting outsourcing projects are...
Continue Reading
|
|
|
Worldwide, and especially electronics manufacturing services (EMS) firms from United States and Europe and China have started taking initiative to move to the second stage. Due to increase in cost index in innumerable areas the semiconductor original equipment manufacturers (OEMs)...
Continue Reading
|
|
|
A job in call center, so easily available in India may give a youngster just passed out of school or college an instant boost, some good cash (as compared to other industries), AC office (not a common thing in India)...
Continue Reading
|
|
|
There is no organization in this world which does not work to earn profit. Off course, I am not talking about not-for-profit and philanthropic ones here. Be it large, medium or small, employees in the organizations work hard to...
Continue Reading
|
|
|
KPO as a segment is growing. In India, Philippines and China we get to see KPO firms specializing in the areas of business consultingWriting and researchingLegal process outsourcingMedia content outsourcingArt work and visualizationPatent researchPharmaceutical technologyEquity researchMarket researchData researchDatabase managementFinance modelingDesign...
Continue Reading
|
|
|
India, Philippines and China have the most numbers of knowledge process outsourcing firms in the world. Because these countries not only have a large English speaking graduate talent pool but also they are experienced and have ridden the learning...
Continue Reading
|
|
|
Outsourcing refers to an organization that contract with another company to deliver services or products or advices that might otherwise be done in-house. Many large organizations worldwide now outsource functions such as customer services, e-mail services, and payroll transactions...
Continue Reading
|
|
Jan17
|
Contrary to the rumors in the Indian press off late, Arnold Schwarzenegger is not doing a Bollywood movie Kambakth Ishq produced by Sajid Nadidwala. I wrote about the news earlier in here In what as termed to be...
Continue Reading
|
|
Jan16
|
Mark Deli Siljander, a former congressman and delegate to the United Nations has been indicated in a terrorist fundraising case. Mark Deli Siljander acted as part of a terrorist fundraising group that supposedly sent more than $130,000 to an al-Qaida...
Continue Reading
|
|
|
Affiliated Computer Services Inc. (ACS) has bagged a seven year outsourcing contract worth $130 million from Allergen, a specialty pharmaceutical company. ACS will undertake infrastructure services (data center operations, network monitoring, and management) and end user support services for...
Continue Reading
|
|
Jan15
|
Salman Khan how got close to Aishwarya Rai at Madam Tussaud museum. Some say, the move by the museum management seems a bit business minded, Salman is extremely popular not only in South Asia but also in London, UK...
Continue Reading
|
|
Jan14
|
Turn your back to Mac this week. Apple after storming the market with iPhone in 2007 and continue breaking all sales record with iPod line, will come back to its core root this year: computers. This Tuesday, at the...
Continue Reading
|
|
Jan13
|
Well, as I have reported earlier BPO and software no more enjoys attention from angel investors. But still the VC funding to India compared to $900 million in 2007 is expected to reach $1 billion in 2008. So, what...
Continue Reading
|
|
|
With mobile subscriber population touching 200 million and middle class cable and satellite television TV homes reaching 70 million and a growing internet penetration rate, India never looked so good for entrepreneurs who are coming up with innovative ideas...
Continue Reading
|
|
|
To spruce up the bottom-line and to cope up with the rising rupee which is eating into their profit margins, India’s leading business process outsourcing (bpo) firms are eying KPO sector. The sector is expected to bring in $7...
Continue Reading
|
|
|
I read this news on Sify Contech BPO Services Pvt Ltd, an Ahmedabad-based BPO/KPO company, has announced plans to expand its back-office operations in music and other niche areas, saying it is set to digitise music from the West....
Continue Reading
|
|
|
Apple's iPhone may have generated a lot of buzz last year in the cell phone market, but that doesn't mean its running without competition. Certainly other mobile phone makers and wireless carriers are not standing still. Verizon's LG Voyager for...
Continue Reading
|
|
|
The so called ‘body shop’ model may get to change, thanks to Infosys’ new pricing model for its software products. In the ‘body shop’ concept, clients are charged as per the quality and quantity of the resources, but, plaqued...
Continue Reading
|
|
|
World’s largest retailer, Wal-Mart plans to increase its IT outsourcing activity in India. Though, it is not known to what extent they will try to strengthen their IT related work, but it is believed that the order would be...
Continue Reading
|
|
|
Standard Chartered, Credit Suisse and Singapore's DBS Group have acquired one-third stake in an Indian software and travel reservations firm, Interglobe Technology Quotient for $140 million. What is the reason behind selling one third stakes to outsiders? Many believe...
Continue Reading
|
|
|
India’s second largest software exporter, Infosys Technologies beat forecasts with a 25 per cent rise in December quarter profit, helped by strong demand from Europe and a tax refund. Infosys, whose clients include ABN AMRO and Goldman Sachs, raised...
Continue Reading
|
|
|
UAE’s IT service outsourcing is growing fast and the market will come from the faster adoption of information systems outsourcing contracts and greater services investment by small and medium-sized businesses, Raqmiyat, a UAE-based systems integrator, said according to Gulfnews....
Continue Reading
|
|
|
A nice article on Nola about Gurgaon, satellite town, 25 km from New Delhi, India’s most prolific outsourcing center stage where biggest of world’s brands rub shoulders against each others. Writer says, if there is a microcosm of...
Continue Reading
|
|
|
Well, my friend who has just returned from a business trip to China was a bit amused. He enjoyed his time there, Chinese food, its locales, cultural stuff, all he relished like never before, he is in fact thankful to...
Continue Reading
|
|
Jan12
|
Hmm…it’s a different kind of outsourcing….reverse outsourcing….hehe…..India’s film industry or Bollywood now has spread its arm for Hollywood actors and technicians. Arnold Schwarzenegger (Arnie) and pop diva Beyoncé are going to star in Sajid Nadiadwala’s bollywood film Kambakth Ishq along with...
Continue Reading
|
|
Jan11
|
Do you ACTUALLY know how many stars are there in the sky? According to a study done by Australian astronomers and scientists, there are approximately 70,000 million million million stars are there up in the sky. The figure, seven...
Continue Reading
|
|
Jan10
|
2008 will see bigger player gobbling up smaller competitors. Mid sized players like ACS, Perot Systems and others could not able to attain the 30% growth of global providers and as per a study by NeoIT, an outsourcing consulting firm,...
Continue Reading
|
|
|
The rise in the value of Indian rupee may signal robustness of Indian economy but may not necessarily be good news for Indian outsourcing providers and their clients. In 2007, rupee’s appreciation against dollar has eroded about 11-13% of the...
Continue Reading
|
|
|
Wipro, India’s third largest software company after TCS and Infosys has opened an outsourcing center in Philippines. The center in Cebu is a 45,000 square feet (4180 square meter) facility which can absorb up to 900 people. The center...
Continue Reading
|
|
|
The 2007 is over, what a year it has been for the outsourcing business, a true topsy-turvy ride, Indian rupee has appreciated against the US dollar impacting both global IT service providers and customers. Managing currency risk in offshore...
Continue Reading
|
|
|
India has emerged as the most favorite outsourcing destination in UK. India’s outsourcing organizations have been rated highest in terms of satisfaction, service delivery by UK’s public and private sector firms. Outsourcing advisory firm, EquaTerra, in its report ‘outsourcing Service...
Continue Reading
|
|
|
I read a quite interesting article here about Gartner’s near term predictions for the outsourcing market which talks about how software as a service “giving companies a viable alternative to traditional outsourcing providers.” An analyst said, We’re finding that many...
Continue Reading
|
|
|
Notwithstanding a 4.7% rise in the total market spend, it seems Australian business houses do not trust their outsourcing vendors wholeheartedly. Research and analyst firm is on the view that this year’s end the spend may touch $10.9 billion,...
Continue Reading
|
|
|
Over last one year and more Tata Motors was planning to launch world’s cheapest car for approximately $2,500 or Rs. 1, 00,000 in Indian currency. Tata Nano is launched today at a Delhi auto expo. It is believed that, this...
Continue Reading
|
|
|
Outsourcing and call centers have become optimal strategy for companies to control costs that spent on customer servicing and interaction and communication needs. Companies who have opted for near shore outsourcing offshoring alternatives have chosen Latin America and Caribbean...
Continue Reading
|
|
Jan 9
|
ACS, a global Fortune 500 company with more than 60,000 people on its payroll has informed that it has acquired Syan Holdings Ltd. for about $60 million. Syan Holdings is a UK based information technology company. It would be...
Continue Reading
|
|
|
I think outsourcing industry (and the crying babies who are forming websites and what not to let the world believe that actually it’s a bad practice) can learn a lesson from Madam Tussaud’s wax museum. It’s a platform where world’s...
Continue Reading
|
|
Jan 8
|
What would drive demands for outsourcing in 2008? Weak global economy plus a scorching need to cut costs by the companies are pointed out as the main reasons behind growth of outsourcing in 2008. As per a survey of 250...
Continue Reading
|
|
|
By beating heavyweight rivals like Fujitsu, HP and LogicaCMG, not so huge outsourcing firm Atos Origin has bagged a five year outsourcing of support contract with the Highways Agency (HA). The deal is worth £75m. Highways Agency operates control centers...
Continue Reading
|
|
|
As companies are increasingly looking out for senior level executives with hands on expertise in international outsourcing, creating an all new functional post like chief outsourcing officer seems comes organically for them. So, what responsibility and roles the Chief Outsourcing...
Continue Reading
|