The Call Center Specialist will respond to caller queries and route callers (internal and external) to appropriate extension, pager or cell phone. Interfaces with
Job duties include, but are not limited to:
1. Operates
2. Operates computer to access patient room assignment/appointment information, doctors’ directory, and employee directory.
3. Places long distance calls in accordance with designated procedures.
4. Provides detailed information related to BryanLGH sites including furnishing telephone extension numbers, addresses, on call information, hours of operation and assisting in locating staff and physicians.
5. Locates individuals by using overhead paging, beepers, cell phones and the Vocera system.
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