« Call Center Quality Lead | Main | Vacancy for call center agents in Maywood,NJ »

Jan30
Call center specialist needed for Department of Telecommunication

The Call Center Specialist will respond to caller queries and route callers (internal and external) to appropriate extension, pager or cell phone.  Interfaces with Medical Center personnel, medical staff, patients, families, visitors and outside agencies.  Follows proper protocol for all emergency situations and maintains confidential information per facility and departmental standards.

 

 

Job duties include, but are not limited to:

1.            Operates Call Center equipment to respond quickly and accurately to each customer requesting assistance.

2.            Operates computer to access patient room assignment/appointment information, doctors’ directory, and employee directory.

3.            Places long distance calls in accordance with designated procedures.

4.            Provides detailed information related to BryanLGH sites including furnishing telephone extension numbers, addresses, on call information, hours of operation and assisting in locating staff and physicians.

5.            Locates individuals by using overhead paging, beepers, cell phones and  the Vocera system.

 

More about the job 

 

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« Call Center Quality Lead | Main | Vacancy for call center agents in Maywood,NJ »

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