The Call Center Supervisor is responsible to maintain the daily operations of the call center, to manage and report call flows, agent productivity and customer service trends and issues. The Call Center Supervisor also provides employee coaching and development training and handles escalated issues.
CORE COMPETENCIES
1. Decision Quality
2. Managing and Measuring Work
3. Managerial Courage
4. Fairness to Direct Reports
5. Customer Focus
6. Organizing
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