This call center supervisor position falls in the first level of management in the call center department. You have to work and perform under supervision of your manager and have to promote exceptional customer service, have to facilitate workflow, monitor productivity, and ensure staff compliance with Bancorp policies and procedures.
Bachelor’s degree along with 3-5 years of similar experience in banking domain will make you eligible for the post.
Proficiency with Microsoft tools like Access, Word, Excel, PowerPoint and Outlook are must.
SUPERVISORY RESPONSIBILITIES:
Responsible for providing employees timely, candid and constructive performance feedback; developing all employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
For essential duties and responsibilities check out the link here
Comment Preview