As knowledge process outsourcing is gaining momentum, heavyweight outsourcing and IT players are also jumping into the bandwagon. Giant IT majors like Infosys, TCS and Wipro are now marketing their services not only in North America but other parts of the world as well, especially Europe. Many feel, in the process, small and medium KPO firms in the country will feel the heat.
As everyone is trying to find new ways to garner revenue after being hit by rising rupee and dwindling profit margins (thanks to weakening Dollar) major software firms like Infosys and TCS are aggressively trying to increase the share of knowledge process outsourcing work in their BPO businesses.
KPO segment unlike BPO processes not only offers better rates but also business offers some respectability to what has become a commoditized business model.
TCS’ pharma outsourcing wing only recently has pocketed few deals which include clinical data management and compound isolation work.Read how Indian comapnies struggle as wages rise.
To get News, views, career tips, analysis, joke, humor, even bitching of outsourcing world Subscribe Here
Comment Preview