Business Process Outsourcing News and Information

The US market may not look all promising in 2008, but the outsourcing market worldwide is surely set for good growth. Some companies have been and still will be indecisive about what to outsource, when to outsource, which vendor to ultimately select, but that does not mean the industry will come to a stand still. Among other things, one area of particular interest involves the utility delivery model, which seems ready to take hold for the foreseeable future -- especially with software giants (such as Microsoft and SAP) and Internet titans (including Google and Amazon.com) making announcements about new software-as-a-service (SaaS) offerings and mass-customized software platforms. States Gartner in its study which is called, "Gartner on Outsourcing, 2007-2008.”

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Taking a comprehensive look at the worldwide outsourcing space, the industry research firm expects to see market growth of 8.1 percent in 2008; more notably, Gartner forecasts growth at a faster pace (11.6 percent) in the business process outsourcing (BPO) segment -- in which contact center outsourcing primarily lies. Gartner's forecast has the BPO segment expanding from $160.7 billion in 2007 to $235.2 billion by 2011.

The study also segments the growth according to the relative share contributed by each slice of the outsourcing market:

• demand management: 11 percent;
• enterprise services: 10.5 percent;
• supply management: 9.7 percent; and
• vertical operations services: 9.6 percent.

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