So, the traditional ‘lift and shift’ outsourcing model is over, does that mean it has become more holistic now? Anyway, let’s go ahead and read the interview where this phrase is coined. Erich Clementi, IBM’s general manager is conversing with Financial Express reporter. The talk about how the erstwhile outsourcing model is changing and how they are not merely taking over the process but transforming their client’s businesses as well.
Quoting Erich Clementi
As the pressures increase, traditional business process outsourcing that relies on labour arbitrage is not enough. Businesses are looking to derive a new kind of value from their service providers. Organisations are seeking a partner who can help them rethink their business models and business operations, optimise those operations and drive new innovative kinds of business processes. They want continuous strategic change to transform existing processes. Clearly, the traditional BPO approach of lift and shift is over. Our value proposition is much more than labour arbitrage. We run our client’s process to transform their operations. We bring in our experience of doing it for multiple clients. Our strategy of providing higher value services is resonating with clients as they seek a partner to help them solve these complex business requirements.
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