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Jan28
US housing loan crisis is falling on Indian call center agents. How? Read on

An employee with Delhi-based EXL Service Holdings (a call center in Delhi, India) said,

I am in the collections team that handles queries on housing loans from a US-based major and I am yet to receive my performance bonus for the quarter gone by despite meeting targets.

He estimates that approximately 70 executives in other departments in his company have not got their bonuses from October 2007 onwards. Agents and executives in business process outsourcing companies are given performance benefits everyhousing-loab-bubble-US-sub-prime-crisis month.

Indian BPO companies will surely burn their fingers following US sub prime loan crisis because a lot of them directly give services to home loan and collection companies directly or indirectly.

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« Infosys to get four plum BPO deals | Main | Integrated IT and BPO deals popular among clients: Gartner »

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