An employee with Delhi-based EXL Service Holdings (a call center in
I am in the collections team that handles queries on housing loans from a US-based major and I am yet to receive my performance bonus for the quarter gone by despite meeting targets.
He estimates that approximately 70 executives in other departments in his company have not got their bonuses from October 2007 onwards. Agents and executives in business process outsourcing companies are given performance benefits every
month.
Indian BPO companies will surely burn their fingers following
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