BPOTiger: June 2008 Archives

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Jun30	India holds its numero uno position in outsourcing Krissy June 30, 2008 Know More: India Bangalore outsourcing, Gurgaon KPO, Mumbai offshoring, New Delhi BPO, Noida call center Bangalore retains its top position as the ideal location for IT and outsourcing services, while beating Manila (Philippines), New Delhi fetched the second place. As per the annual IDC report which last year predicted that China would overtake India in offhsoring by 2011, this year is stating that appreciating rupee might erode India’s advantageous position. The report says that New Delhi becomes preferred choice for outsourcers for its existing infrastructure, competitive pricing and existing pool of experienced human resources. India’s Mumbai, which was in 4th position last year, dropped three places down. Auckland and Beijing moved up five and three places respectively. I think Mumbai’s infrastructure is not as good as New Delhi, Gurgaon or Noida (New Delhi’s satellite city). Real estate rate is one of the costliest in the world in mumbai. In fact, as far as office space is concerned, after London, Mumbai has become the second costliest city in teh world, says this report. However, I have heard that real estate players are on their way to create millions of square feet for domestic and international business houses in the finanical capital of India. Outsourcing competition closes on India:IDC Posted at 6:19 PM \| Permalink \| Comments
Jun30	Following Countrywide Financial Corp acquisition Bank of America sacking 12.5% workforce Krissy June 30, 2008 Bank of America plans to axe 7,500 jobs as it is all set to acquire Countrywide Financial Corp. The value of the takeover is estimated to be $4-billion. The acquisition is believed to be over by next week. However, the... Continue Reading Posted at 5:40 PM \| Permalink \| Comments
	Small companies prefer outsourcing of IT services Krissy June 30, 2008 In this troubled time, small companies in stead of dealing with vagaries of software, networks, servers and security, prefer outsourcing information technology systems to external service providers. So, from an economic perspective, we may conclude that information technology as a... Continue Reading Posted at 4:55 PM \| Permalink \| Comments
	Innovative reward program for Infosys employees Krissy June 30, 2008 Infosys BPO has partnered with i-mint, India’s multi partner consumer rewards program to offer a unique rewards program to its employees. It will be launched with a Infosys co-branded i-mint card and through this scheme, Infosys employees will receive i-mint... Continue Reading Posted at 3:25 PM \| Permalink \| Comments
	Nationwide Building Society to outsource from BT Krissy June 30, 2008 Nationwide Building Society has inked a £160m outsourcing deal with British Telecom (BT). Under the seven year outsourcing deal BT will manage Nationwide Building Society’s networked IT services and consolidate existing infrastructure onto the supplier’s 21CN global network.Nationwide Building Society... Continue Reading Posted at 2:35 PM \| Permalink \| Comments
	New call center in Jonesboro, Arkansas to create 120 jobs Krissy June 30, 2008 N.E.W. Customer Service Companies Inc. has announced building 2nd call center in Jonesboro, Arkansas. It will create 120 jobs.The center will deliver customer service and troubleshooting to the customers of DirecTV Group Inc. The agents would earn $9 per hour.... Continue Reading Posted at 1:55 PM \| Permalink \| Comments
	HTMT eyes presence in Europe Krissy June 30, 2008 Hinduja Group's BPO and IT services provider HTMT Global for a possible acquisition is in talks with four UK-based BPO companies. It is believed to be a strategic move from the group to expand and establish its presence in Europe.... Continue Reading Posted at 1:05 PM \| Permalink \| Comments
	Citigroup to sell India outsourcing units, IBM, Capgemini and TCS in the race Krissy June 30, 2008 Financial services major Citigroup badly bitten by credit-related losses in the US is in a bid to re-structure its India back-office operations which valued at around $1 billion trying to cut costs and monetise some of its assets.Its captive BPO,... Continue Reading Posted at 11:55 AM \| Permalink \| Comments
	An interview with S. Gopalakrishnan (Kris), CEO of Infosys Krissy June 30, 2008 First let me tell you he was ranked amongst India’s 40 richest by Forbes. S. Gopalakrishnan (or Kris for close clients and friends) has been the CEO and Managing Director of Infosys since 1981. Not so media savvy, S. Gopalakrishnan... Continue Reading Posted at 10:55 AM \| Permalink \| Comments
	Europe signs one third of the outsourcing deals in first quarter of 2008 Krissy June 30, 2008 Slowdown notwithstanding, companies from Europe have inked more than a third of all business outsourcing contracts during the first quarter of 2008.According to a report from Everest Research, EU business has accounted for 36 percent of all contracts signed. Out... Continue Reading Posted at 9:55 AM \| Permalink \| Comments
	Wipro Chairman Azim Premji gets a salary cut Krissy June 30, 2008 For the financial year ended March 2008, Wipro Chairman Azim Premji has settled for a salary that is 63% less than last year’s. According to Wipro’s annual report 2007-08, the company’s chairman drew Rs. 1.31 crore, as against last year’s... Continue Reading Posted at 9:16 AM \| Permalink \| Comments
Jun28	Kencall to sack all of its employees all over again? What’s the issue with Kenya’s outsourcing? Krissy June 28, 2008 Normal 0 First came the report that Nairobi based call center Kencall, which employs more than 600 agents, is closing down. It is believed that high operating costs and gloomy international business scenario are the reasons behind this closure.... Continue Reading Posted at 4:23 PM \| Permalink \| Comments
	Satyam acquires Sciformix, share stumbles at stock market Krissy June 28, 2008 Normal 0 India’s leading software technology services company Satyam Computer has inked an alliance with Sciformix Corporation, a Westborough -based, life science knowledge process outsourcing (KPO) company. Satyam in conjunction with Sciformix Corporation will deliver end-to-end data management services... Continue Reading Posted at 3:23 PM \| Permalink \| Comments
	Integreon best KPO and third best LPO: Black Book of Outsourcing Krissy June 28, 2008 Normal 0 The 2008 Black Book of Outsourcing has voted Integreon Managed Solutions, a Knowledge Process Outsourcing (KPO) company as the top-ranked global KPO provider. The Black Book of Outsourcing survey, from the Brown-Wilson Group is recognized as a... Continue Reading Posted at 2:23 PM \| Permalink \| Comments
	Indian KPO industry to hit $10 billion by 2012 Krissy June 28, 2008 Normal 0 The latest report from the Associated Chambers of Commerce and Industry of India (Assocham) called 'Future Course of KPO Industry’ has estimated that the Indian knowledge outsourcing (KPO) industry is poised to grow to $10 billion by... Continue Reading Posted at 1:23 PM \| Permalink \| Comments
	Barack Obama stands against outsourcing Krissy June 28, 2008 Normal 0 Outsourcing watchers certainly wont be amused with this development. The presumptive Democratic nominee Senator Barack Obama has been pretty clear on his stand on outsourcing. Lets see in the coming months setting corporate America’s accumulated pressure aside... Continue Reading Posted at 12:17 PM \| Permalink \| Comments
Jun26	Are UK & US customers’ financial data secure with offshore call center agents? Krissy June 26, 2008 Normal 0 Over last couple of years there have been instances of credit card theft and data misplacing, knowingly and unknowingly from courtiers like India, China and Philippines. One British Newspaper has even done a sting operation on this... Continue Reading Posted at 1:14 PM \| Permalink \| Comments
	Bangalored: California Newspaper Orange County Register to outsource journalism jobs Krissy June 26, 2008 Normal 0 You may not call it local newspaper anymore. After Passadena fiasco, we have one more case here. In Southern California, this Pulitzer Prize winning local newspaper called Orange County Register is going to outsource some copy editing... Continue Reading Posted at 12:00 PM \| Permalink \| Comments
Jun23	Outsourcing to benefit from credit crunch? Krissy June 23, 2008 Normal 0 Very recently Google chief has siad that credit crunch and inflation will help web to sell and provide more services to people. (Web advertising bucks credit crunch). For example, he said that USA could save billions only... Continue Reading Posted at 4:12 PM \| Permalink \| Comments
	Can Kenya become a leading force in business process outsourcing? Krissy June 23, 2008 Normal 0 Instead of Bangalore or Shanghai could it be Nairobi getting away with Fortune clients? Well, there are many countries in the world who are trying to reproduce the kind of success India and Philippines have achieved over... Continue Reading Posted at 2:43 PM \| Permalink \| Comments
	UK junior level customer services salary stagnant for five years Krissy June 23, 2008 Normal 0 You don’t need a research for that. Anyway, lets hear it from BBC. BBC reports that the pay and prospects of entry and junior level IT support staff in the United Kingdom has not been appraised as... Continue Reading Posted at 1:50 PM \| Permalink \| Comments
	Indian software companies going gung ho on R&D Krissy June 23, 2008 Normal 0 To take on the global players like Accenture, IBM, EDS etc Indian software biggies like Infosys, Satyam, Wipro and TCS is increasing their spend on R&D big time. According to a conservative industry estimates the Indian IT... Continue Reading Posted at 12:05 PM \| Permalink \| Comments
Jun10	Apple iPhone 3G TV commercial ad, first look at the amazingly zippy advert from Apple Krissy June 10, 2008 Close to one year after the original Apple iPhone hit the store, the stunningly looking 3G iPhone has been announced by Steve Jobs. The rumors and speculations however, will not rest in peace as the iPhone 2.0 software is not... Continue Reading Posted at 8:11 AM \| Permalink \| Comments
Jun 2	Call center & BPO: An exciting long-term career? Industry leaders think so Krissy June 2, 2008 A career in Business Process Outsourcing (BPO) is no more considered as stop-gap opportunities for employees working there. The perception towards the industry, which mostly awakes at night, has changed to a large extent in the recent years. The outsourcing... Continue Reading Posted at 10:14 AM \| Permalink \| Comments

« May 2008 | Main | July 2008 »

Jun30	India holds its numero uno position in outsourcing Krissy June 30, 2008 Know More: India Bangalore outsourcing, Gurgaon KPO, Mumbai offshoring, New Delhi BPO, Noida call center Bangalore retains its top position as the ideal location for IT and outsourcing services, while beating Manila (Philippines), New Delhi fetched the second place. As per the annual IDC report which last year predicted that China would overtake India in offhsoring by 2011, this year is stating that appreciating rupee might erode India’s advantageous position. The report says that New Delhi becomes preferred choice for outsourcers for its existing infrastructure, competitive pricing and existing pool of experienced human resources. India’s Mumbai, which was in 4th position last year, dropped three places down. Auckland and Beijing moved up five and three places respectively. I think Mumbai’s infrastructure is not as good as New Delhi, Gurgaon or Noida (New Delhi’s satellite city). Real estate rate is one of the costliest in the world in mumbai. In fact, as far as office space is concerned, after London, Mumbai has become the second costliest city in teh world, says this report. However, I have heard that real estate players are on their way to create millions of square feet for domestic and international business houses in the finanical capital of India. Outsourcing competition closes on India:IDC Posted at 6:19 PM \| Permalink \| Comments
Jun30	Following Countrywide Financial Corp acquisition Bank of America sacking 12.5% workforce Krissy June 30, 2008 Bank of America plans to axe 7,500 jobs as it is all set to acquire Countrywide Financial Corp. The value of the takeover is estimated to be $4-billion. The acquisition is believed to be over by next week. However, the... Continue Reading Posted at 5:40 PM \| Permalink \| Comments
	Small companies prefer outsourcing of IT services Krissy June 30, 2008 In this troubled time, small companies in stead of dealing with vagaries of software, networks, servers and security, prefer outsourcing information technology systems to external service providers. So, from an economic perspective, we may conclude that information technology as a... Continue Reading Posted at 4:55 PM \| Permalink \| Comments
	Innovative reward program for Infosys employees Krissy June 30, 2008 Infosys BPO has partnered with i-mint, India’s multi partner consumer rewards program to offer a unique rewards program to its employees. It will be launched with a Infosys co-branded i-mint card and through this scheme, Infosys employees will receive i-mint... Continue Reading Posted at 3:25 PM \| Permalink \| Comments
	Nationwide Building Society to outsource from BT Krissy June 30, 2008 Nationwide Building Society has inked a £160m outsourcing deal with British Telecom (BT). Under the seven year outsourcing deal BT will manage Nationwide Building Society’s networked IT services and consolidate existing infrastructure onto the supplier’s 21CN global network.Nationwide Building Society... Continue Reading Posted at 2:35 PM \| Permalink \| Comments
	New call center in Jonesboro, Arkansas to create 120 jobs Krissy June 30, 2008 N.E.W. Customer Service Companies Inc. has announced building 2nd call center in Jonesboro, Arkansas. It will create 120 jobs.The center will deliver customer service and troubleshooting to the customers of DirecTV Group Inc. The agents would earn $9 per hour.... Continue Reading Posted at 1:55 PM \| Permalink \| Comments
	HTMT eyes presence in Europe Krissy June 30, 2008 Hinduja Group's BPO and IT services provider HTMT Global for a possible acquisition is in talks with four UK-based BPO companies. It is believed to be a strategic move from the group to expand and establish its presence in Europe.... Continue Reading Posted at 1:05 PM \| Permalink \| Comments
	Citigroup to sell India outsourcing units, IBM, Capgemini and TCS in the race Krissy June 30, 2008 Financial services major Citigroup badly bitten by credit-related losses in the US is in a bid to re-structure its India back-office operations which valued at around $1 billion trying to cut costs and monetise some of its assets.Its captive BPO,... Continue Reading Posted at 11:55 AM \| Permalink \| Comments
	An interview with S. Gopalakrishnan (Kris), CEO of Infosys Krissy June 30, 2008 First let me tell you he was ranked amongst India’s 40 richest by Forbes. S. Gopalakrishnan (or Kris for close clients and friends) has been the CEO and Managing Director of Infosys since 1981. Not so media savvy, S. Gopalakrishnan... Continue Reading Posted at 10:55 AM \| Permalink \| Comments
	Europe signs one third of the outsourcing deals in first quarter of 2008 Krissy June 30, 2008 Slowdown notwithstanding, companies from Europe have inked more than a third of all business outsourcing contracts during the first quarter of 2008.According to a report from Everest Research, EU business has accounted for 36 percent of all contracts signed. Out... Continue Reading Posted at 9:55 AM \| Permalink \| Comments
	Wipro Chairman Azim Premji gets a salary cut Krissy June 30, 2008 For the financial year ended March 2008, Wipro Chairman Azim Premji has settled for a salary that is 63% less than last year’s. According to Wipro’s annual report 2007-08, the company’s chairman drew Rs. 1.31 crore, as against last year’s... Continue Reading Posted at 9:16 AM \| Permalink \| Comments
Jun28	Kencall to sack all of its employees all over again? What’s the issue with Kenya’s outsourcing? Krissy June 28, 2008 Normal 0 First came the report that Nairobi based call center Kencall, which employs more than 600 agents, is closing down. It is believed that high operating costs and gloomy international business scenario are the reasons behind this closure.... Continue Reading Posted at 4:23 PM \| Permalink \| Comments
	Satyam acquires Sciformix, share stumbles at stock market Krissy June 28, 2008 Normal 0 India’s leading software technology services company Satyam Computer has inked an alliance with Sciformix Corporation, a Westborough -based, life science knowledge process outsourcing (KPO) company. Satyam in conjunction with Sciformix Corporation will deliver end-to-end data management services... Continue Reading Posted at 3:23 PM \| Permalink \| Comments
	Integreon best KPO and third best LPO: Black Book of Outsourcing Krissy June 28, 2008 Normal 0 The 2008 Black Book of Outsourcing has voted Integreon Managed Solutions, a Knowledge Process Outsourcing (KPO) company as the top-ranked global KPO provider. The Black Book of Outsourcing survey, from the Brown-Wilson Group is recognized as a... Continue Reading Posted at 2:23 PM \| Permalink \| Comments
	Indian KPO industry to hit $10 billion by 2012 Krissy June 28, 2008 Normal 0 The latest report from the Associated Chambers of Commerce and Industry of India (Assocham) called 'Future Course of KPO Industry’ has estimated that the Indian knowledge outsourcing (KPO) industry is poised to grow to $10 billion by... Continue Reading Posted at 1:23 PM \| Permalink \| Comments
	Barack Obama stands against outsourcing Krissy June 28, 2008 Normal 0 Outsourcing watchers certainly wont be amused with this development. The presumptive Democratic nominee Senator Barack Obama has been pretty clear on his stand on outsourcing. Lets see in the coming months setting corporate America’s accumulated pressure aside... Continue Reading Posted at 12:17 PM \| Permalink \| Comments
Jun26	Are UK & US customers’ financial data secure with offshore call center agents? Krissy June 26, 2008 Normal 0 Over last couple of years there have been instances of credit card theft and data misplacing, knowingly and unknowingly from courtiers like India, China and Philippines. One British Newspaper has even done a sting operation on this... Continue Reading Posted at 1:14 PM \| Permalink \| Comments
	Bangalored: California Newspaper Orange County Register to outsource journalism jobs Krissy June 26, 2008 Normal 0 You may not call it local newspaper anymore. After Passadena fiasco, we have one more case here. In Southern California, this Pulitzer Prize winning local newspaper called Orange County Register is going to outsource some copy editing... Continue Reading Posted at 12:00 PM \| Permalink \| Comments
Jun23	Outsourcing to benefit from credit crunch? Krissy June 23, 2008 Normal 0 Very recently Google chief has siad that credit crunch and inflation will help web to sell and provide more services to people. (Web advertising bucks credit crunch). For example, he said that USA could save billions only... Continue Reading Posted at 4:12 PM \| Permalink \| Comments
	Can Kenya become a leading force in business process outsourcing? Krissy June 23, 2008 Normal 0 Instead of Bangalore or Shanghai could it be Nairobi getting away with Fortune clients? Well, there are many countries in the world who are trying to reproduce the kind of success India and Philippines have achieved over... Continue Reading Posted at 2:43 PM \| Permalink \| Comments
	UK junior level customer services salary stagnant for five years Krissy June 23, 2008 Normal 0 You don’t need a research for that. Anyway, lets hear it from BBC. BBC reports that the pay and prospects of entry and junior level IT support staff in the United Kingdom has not been appraised as... Continue Reading Posted at 1:50 PM \| Permalink \| Comments
	Indian software companies going gung ho on R&D Krissy June 23, 2008 Normal 0 To take on the global players like Accenture, IBM, EDS etc Indian software biggies like Infosys, Satyam, Wipro and TCS is increasing their spend on R&D big time. According to a conservative industry estimates the Indian IT... Continue Reading Posted at 12:05 PM \| Permalink \| Comments
Jun10	Apple iPhone 3G TV commercial ad, first look at the amazingly zippy advert from Apple Krissy June 10, 2008 Close to one year after the original Apple iPhone hit the store, the stunningly looking 3G iPhone has been announced by Steve Jobs. The rumors and speculations however, will not rest in peace as the iPhone 2.0 software is not... Continue Reading Posted at 8:11 AM \| Permalink \| Comments
Jun 2	Call center & BPO: An exciting long-term career? Industry leaders think so Krissy June 2, 2008 A career in Business Process Outsourcing (BPO) is no more considered as stop-gap opportunities for employees working there. The perception towards the industry, which mostly awakes at night, has changed to a large extent in the recent years. The outsourcing... Continue Reading Posted at 10:14 AM \| Permalink \| Comments

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