Rather than a backlash, it seems outsourcing is gaining more ground. In its latest forecast of the global business process outsourcing market, “Global BPO Market Forecast: 2008 – 2012,” BPO analyst Firm Nelson Hall provides a comprehensive forecast of business process outsourcing (BPO) services globally by service line and geography.
According to the findings in this report, the BPO market continues to strengthen relative to the more mature IT outsourcing market and its forecast to reach $450 billion by 2012.
The BPO market has enjoyed increased maturity in terms of supplier capability and this increased supply-side maturity was matched by growth in BPO TCV awarded during 2007 across all major geographic regions.
The BPO market has enjoyed increased maturity in terms of supplier capability and this increased supply-side maturity was matched by growth in BPO TCV awarded during 2007 across all major geographic regions.
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